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SERVICE BASICS
KNOWING YOUR PRODUCT
WHAT TO KNOW?
Restaurants • Historical Features • Pricing • Wine • Food Pairing
Spa
Understanding…
• Products • Different Skins • Allergic Reactions
WHAT TO KNOW?
WHAT TO KNOW?
Concierge • Restaurant Reservations • Theatre • Understanding the City • Professional Relationships • Public Transportation
NOW DO YOU KNOW?
• Guest Expectations • Unparalleled Guest Experiences • Knowing Job & Job Functions
PILLARS OF SUCCESS
• Body Language
• Attitude
• Confidence
• 10/5 Rule
UNPARALLELED GUEST EXPERIENCES
• Restaurant
• Spa
• Concierge
• Pillars of Success
• Values
NOW… TO TEST YOUR SKILLS
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