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Gestión d
e Riesg
os en
la Tecnología
de
Info
rmación
Inst
ruc
tor:
M
BA Ing. Segundo Torres Ruiz,
MBCI, C
BCP, ITIL, BCM
M ®
Assessor
2
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3
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Mo
de
lo d
e P
roc
eso
s d
e T
I (e
j.)
Gestión del soporte de servicios de TIGestión de proyectosde TI
Ad
min
istr
ac
ión
de
los
ac
ce
sos
a lo
s re
cu
rso
s d
e in
form
ac
ión
Ges
tión
deG
estió
n de
ca
mbi
os
Ges
tión
de la
seg
urid
ad d
e in
form
ació
n
Pla
neam
ient
o y
orga
niza
ción
de
TI
PROVEEDORES/NEGOCIO
CLIENTEINTERNO / EXTERNO
Ge
stió
n d
e R
iesg
os
de
TI
-In
stru
cto
r:
MB
A In
g. S
eg
un
do
To
rre
s -
2013
10
Gestión del soporte de servicios de TI Gestión de proyectos de TI
Adm
inis
trac
ión
y m
ante
nim
ient
o de
los
recu
rsos
de
TI
Ges
tión
dede
cam
bios
y/o
im
plem
enta
ción
de
sol
ucio
nes
Ges
tión
de
serv
icio
s de
TI
cam
bios
de
em
erge
ncia
Mon
itore
o de
la in
frae
stru
ctur
a de
TI
PROVEEDORES / NEGOCIO
Ges
tión
de
resp
aldo
s y
recu
pera
ción
de in
form
ació
n
Adm
inis
trac
ión
de fi
xes,
pat
ches
y up
grad
es
Ges
tión
depr
oces
osba
tch
NEGOCIO -CLIENTE INTERNO/EXTERNO
11
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12
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Evaluar, D
irijir y M
onitore
ar
Pro
ceso
s para
el Gobie
rno C
orp
ora
tivo d
e TI
No se pued
e mostrar la imag
en. Pued
e que su
equipo n
o ten
ga su
ficiente m
emoria para ab
rir la im
agen
o q
ue ésta esté dañ
ada. Reinicie el e
quipo y, a co
ntin
uac
ión, ab
ra el a
rchivo d
e nuev
o. Si sigue ap
arec
iendo la
x roja, pued
e que tenga que borrar la
imag
en e in
sertarla d
e nuev
o.
Alin
ear, Pla
near y O
rganizar
No se pued
e mostrar la imag
en. Pued
e que su
equipo n
o ten
ga su
ficiente m
emoria para ab
rir la imag
en o q
ue ésta esté dañ
ada. Reinicie el
equipo y, a co
ntin
uac
ión, ab
ra el a
rchivo d
e nuev
o. Si sigue ap
arec
iendo la
x roja, pued
e que tenga que borrar la im
agen
e in
sertarla de
nuev
o.
Monitore
ar, Evaluar
y V
alora
r
ED
M01
Ase
gura
rqu
e se
fija
el M
arco
de
Gob
iern
o y
su
Man
teni
mie
nto
ED
M02
Ase
gura
rla
Ent
rega
de
Val
orE
DM
03A
segu
rar
la O
ptim
izac
ión
de
los
Rie
sgos
ED
M04
Ase
gura
rla
Opt
imiz
ació
n de
lo
s R
ecur
sos
ED
M05
Ase
gura
rla
Tra
nspa
renc
ia a
la
s pa
rtes
in
tere
sada
s
AP
O01
Adm
inis
trar
el
Mar
co d
e la
A
dmin
istr
ació
n de
TI
AP
O02
Adm
inis
trar
la E
stra
tegi
aA
PO
04A
dmin
istr
ar
la In
nova
ción
AP
O03
Adm
inis
trar
la A
rqui
tect
ura
Cor
pora
tiva
AP
O05
Adm
inis
trar
el
Por
tafo
lioA
PO
06A
dmin
istr
arel
Pre
supu
esto
y lo
s C
osto
s
AP
O07
Adm
inis
trar
el
Rec
urso
Hum
ano
AP
O08
Adm
inis
trar
la
s R
elac
ione
s
AP
O09
Adm
inis
trar
lo
s C
ontr
atos
de
Ser
vici
os
AP
O11
Adm
inis
trar
la C
alid
adA
PO
10A
dmin
istr
arlo
s P
rove
edor
esA
PO
12A
dmin
istr
ar
los
Rie
sgos
AP
O13
Adm
inis
trar
la
Seg
urid
ad
ME
A01
Mon
itore
ar,
Eva
luar
y V
alor
ar e
l D
esem
peño
y
Cum
plim
ient
o
COBIT 5: Pro
ceso
s de G
obiern
o TI
Pro
ceso
s para
la A
dm
inistració
n d
e TI Corp
ora
tiva
No se pued
e mostrar la imag
en. Pued
e que su
equipo n
o ten
ga su
ficiente m
emoria para ab
rir la im
agen
o q
ue ésta esté dañ
ada. Reinicie el e
quipo y, a co
ntin
uac
ión, ab
ra el a
rchivo d
e nuev
o. Si sigue ap
arec
iendo la
x roja, pued
e que tenga que borrar la
imag
en e in
sertarla d
e nuev
o.
Constru
ir, Adquirir e
Im
plem
enta
r
No se pued
e mostrar la imag
en. Pued
e que su
equipo n
o ten
ga su
ficiente m
emoria para ab
rir la im
agen
o q
ue ésta esté dañ
ada. Reinicie el e
quipo y, a co
ntin
uac
ión, ab
ra el a
rchivo d
e nuev
o. Si sigue ap
arec
iendo la
x roja, pued
e que tenga que borrar la
imag
en e in
sertarla d
e nuev
o.
Entregar, Servir y D
arSoporte
BA
I01
Adm
inis
trar
Pro
gram
as y
P
roye
ctos
BA
I02
Adm
inis
trar
la D
efin
ició
n de
R
eque
rim
ient
os
BA
I04
Adm
inis
trar
la
Dis
poni
bilid
ad y
C
apac
idad
BA
I03
Adm
inis
trar
la Id
entif
icac
ión
y C
onst
rucc
ión
de
Sol
ucio
nes
BA
I05
Adm
inis
trar
la
Hab
ilita
ción
del
C
ambi
o
BA
I06
Adm
inis
trar
C
ambi
os
BA
I07
Adm
inis
trar
la
Ace
ptac
ión
de
Cam
bios
y
Tra
nsic
ione
s
BA
I08
Adm
inis
trar
el
Con
ocim
ient
oB
AI0
9A
dmin
istr
ar
los
Act
ivos
BA
I10
Adm
nist
rar
la
Con
figur
ació
n
DS
S01
Adm
inis
trar
la
s O
pera
cion
es
DS
S02
Adm
inis
trar
la
s S
olic
itude
s de
S
ervi
cios
y lo
s In
cide
ntes
DS
S04
Adm
inis
trar
la
Con
tinui
dad
DS
S03
Adm
inis
trar
P
robl
emas
DS
S05
Adm
inis
trar
lo
s S
ervi
cios
de
Seg
urid
ad
DS
S06
Adm
inis
trar
lo
s C
ontr
oles
en
los
Pro
ceso
s de
Neg
ocio
ME
A02
Mon
itore
ar,
Eva
luar
y V
alor
ar e
l S
iste
ma
de C
ontr
ol
Inte
rno
ME
A03
Mon
itore
ar,
Eva
luar
y V
alor
ar e
l C
umpl
imie
nto
con
Req
uisi
tos
Ext
erno
s
Fuente
: C
OB
IT®
5, f
igu
re 1
6. ©
201
2 IS
AC
A®
-w
ww
.isa
ca
.org
/co
bit
13
14
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Sec
ció
n 1
Concepto
s genera
les
sobre
rie
sgos
24
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Sec
ció
n 2
Anális
is d
e Rie
sgos
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Sec
ció
n 3
El uso
de la G
estió
n d
e
El uso
de la G
estió
n d
e
Rie
sgos de TI desd
e la
perspectiva d
el Gere
nte
de Siste
mas
49
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Sec
ció
n 4
El uso
de la G
estió
n d
e
El uso
de la G
estió
n d
e
Rie
sgos de TI desd
e la
perspectiva d
e la
Seguridad d
e la
Info
rmació
n
59
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67
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Fam
ilia
ISO
270
00
Ge
stió
n d
e R
iesg
os
de
TI
-In
stru
cto
r:
MB
A In
g. S
eg
un
do
To
rre
s -
2013
68
Fue
nte:
ISO
/IEC
270
00:2
009
69
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Sec
ció
n 5
El uso
de la G
estió
n d
e
El uso
de la G
estió
n d
e
Rie
sgos de TI desd
e la
perspectiva d
e la
Adm
inistració
n d
e Rie
sgos
Opera
tivos
71
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Sec
ció
n 6
El uso
de la G
estió
n d
e
El uso
de la G
estió
n d
e
Rie
sgos de TI desd
e la
perspectiva d
e C
ontinuid
ad
del Negocio
80
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Sec
ció
n 7
El uso
de la G
estió
n d
e
El uso
de la G
estió
n d
e
Rie
sgos de TI desd
e la
perspectiva d
e la
Auditoría d
e Siste
mas
91
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Au
dito
ría d
e S
iste
ma
sP
lan
de
Se
gu
rida
d y
R
iesg
oD
RP
Ge
stió
n d
e R
iesg
os
de
TI
-In
stru
cto
r:
MB
A In
g. S
eg
un
do
To
rre
s -
2013
92
Au
dito
ríaSe
gre
ga
ció
n d
e
Fun
cio
ne
sC
on
tro
les
de
A
cc
eso
s
De
sarr
ollo
de
Ap
lica
cio
ne
s y
Ca
mb
ios
a lo
s p
rog
ram
as
Ap
lica
cio
ne
s d
e
Sist
em
as
93
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Sec
ció
n 8
COSO ERM
El m
odelo
para
Gestio
nar Rie
sgos
102
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Be
ne
ficio
s d
el E
RM
Ge
stió
n d
e R
iesg
os
de
TI
-In
stru
cto
r:
MB
A In
g. S
eg
un
do
To
rre
s -
2013
109
Sec
ció
n 9 Fu
ente
: ww
w.is
ac
a.o
rg/c
ob
it
111
---------------------------------------------------------------------------------------------- ---------------------------------------------------------------------------------------------- ---------------------------------------------------------------------------------------------- ---------------------------------------------------------------------------------------------- ---------------------------------------------------------------------------------------------- ---------------------------------------------------------------------------------------------- ---------------------------------------------------------------------------------------------- ---------------------------------------------------------------------------------------------- ---------------------------------------------------------------------------------------------- ---------------------------------------------------------------------------------------------- ---------------------------------------------------------------------------------------------- ---------------------------------------------------------------------------------------------- ---------------------------------------------------------------------------------------------- ---------------------------------------------------------------------------------------------- ---------------------------------------------------------------------------------------------- ---------------------------------------------------------------------------------------------- ---------------------------------------------------------------------------------------------- ---------------------------------------------------------------------------------------------- ---------------------------------------------------------------------------------------------- ---------------------------------------------------------------------------------------------- ---------------------------------------------------------------------------------------------- ---------------------------------------------------------------------------------------------- ----------------------------------------------------------------------------------------------
Antiguo e
squem
a d
e C
obIT 4.1:
Req
. Inf
orm
ació
nE
fect
ivid
ad,
Efic
ienc
ia,
Con
fiden
cial
idad
, Int
egrid
ad,
Dis
poni
bilid
ad, C
umpl
imie
nto,
Pla
neac
ión
y O
rgan
izac
ión
Def
inir
un p
lan
estr
atég
ico
de T
ID
efin
ir la
arq
uite
ctur
a de
info
rmac
ión
Det
erm
inar
la d
irecc
ión
tecn
ológ
ica
Def
inir
la o
rgan
izac
ión
y re
laci
ones
de
TI
Man
ejo
de la
inve
rsió
n en
TI
Com
unic
ació
n de
la d
irect
rices
Ger
enci
ales
Adm
inis
trac
ión
del R
ecur
so H
uman
oA
segu
rar
el c
umpl
ir re
quer
imie
ntos
ext
erno
s
Seg
uim
ient
o
Seg
uim
ient
o de
los
proc
esos
Eva
luar
lo a
decu
ado
del c
ontr
ol In
tern
oO
bten
er a
segu
ram
ient
o in
ndep
endi
ente
Pro
veer
una
aud
itorí
a in
depe
ndie
nte
Ge
stió
n d
e R
iesg
os
de
TI
-In
stru
cto
r:
MB
A In
g. S
eg
un
do
To
rre
s -
2013
112
Rec
urso
s de
TI
Dat
os, A
plic
acio
nes
Tec
nolo
gía,
Inst
alac
ione
s,
Rec
urso
Hum
ano
Dis
poni
bilid
ad, C
umpl
imie
nto,
C
onfia
bilid
adA
segu
rar
el c
umpl
ir re
quer
imie
ntos
ext
erno
sE
valu
ació
n de
Rie
sgos
Adm
inis
trac
ión
de P
roye
ctos
Adm
inis
trac
ión
de C
alid
ad
Adq
uisi
ción
eIm
plem
enta
ción
Iden
tific
ació
n de
sol
ucio
nes
Adq
uisi
ción
y m
ante
nim
ient
o de
SW
apl
icat
ivo
Adq
uisi
ción
y m
ante
nim
ient
o de
arq
uite
ctur
a T
ID
esar
rollo
y m
ante
nim
ient
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Pro
cedi
mie
ntos
de
TI
Inst
alac
ión
y A
cred
itaci
ón d
e si
stem
asA
dmin
istr
ació
n de
Cam
bios
Ser
vici
os y
Sop
orte
Def
inic
ión
del n
ivel
de
serv
icio
Adm
istr
ació
nde
l ser
vici
o de
terc
eros
Adm
onde
la c
apac
idad
y e
l des
empe
ñoA
segu
rar
el s
ervi
cio
cont
inuo
Gar
antiz
ar la
seg
urid
ad d
el s
iste
ma
Iden
tific
ació
n y
asig
naci
ón d
e co
stos
Cap
acita
ción
de
usua
rios
Sop
orte
a lo
s cl
ient
es d
e T
IA
dmis
trac
ión
de la
con
figur
ació
nA
dmin
istr
ació
n de
pro
blem
as e
inci
dent
esA
dmin
istr
ació
n de
dat
osA
dmin
istr
ació
n de
Inst
alac
ione
sA
dmin
istr
ació
n de
Ope
raci
ones
CO
BIT
: Con
trol
Obj
ectiv
es fo
r In
form
atio
n an
d R
elat
ed T
echn
olog
yFu
ente
: ww
w.is
ac
a.o
rg/c
ob
it
113
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114
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115
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116
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117
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118
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Difere
ncia
sen Pro
ceso
s
119
Fuente
: ww
w.is
ac
a.o
rg/c
ob
itG
est
ión
de
Rie
sgo
s d
e T
I -
Inst
ruc
tor:
M
BA
Ing
. Se
gu
nd
o T
orr
es
-20
13
120
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121
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COBIT 5: Princip
io 1-Satisfacer necesidades (a
)
Fuente
: ww
w.is
ac
a.o
rg/c
ob
it12
2
COBIT 5: Princip
io 1-Satisfacer necesidades (b
)
Fuente
: ww
w.is
ac
a.o
rg/c
ob
it
123
COBIT 5: Princip
io 1-Satisfacer necesidades (c
)
Fuente
: ww
w.is
ac
a.o
rg/c
ob
it
124
125
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Evaluar, D
irijir y M
onitore
ar
Pro
ceso
s para
el Gobie
rno C
orp
ora
tivo d
e TI
No se pued
e mostrar la imag
en. Pued
e que su
equipo n
o ten
ga su
ficiente m
emoria para ab
rir la im
agen
o q
ue ésta esté dañ
ada. Reinicie el e
quipo y, a co
ntin
uac
ión, ab
ra el a
rchivo d
e nuev
o. Si sigue ap
arec
iendo la
x roja, pued
e que tenga que borrar la
imag
en e in
sertarla d
e nuev
o.
Alin
ear, Pla
near y O
rganizar
No se pued
e mostrar la imag
en. Pued
e que su
equipo n
o ten
ga su
ficiente m
emoria para ab
rir la imag
en o q
ue ésta esté dañ
ada. Reinicie el
equipo y, a co
ntin
uac
ión, ab
ra el a
rchivo d
e nuev
o. Si sigue ap
arec
iendo la
x roja, pued
e que tenga que borrar la im
agen
e in
sertarla de
nuev
o.
Monitore
ar, Evaluar
y V
alora
r
ED
M01
Ase
gura
rqu
e se
fija
el M
arco
de
Gob
iern
o y
su
Man
teni
mie
nto
ED
M02
Ase
gura
rla
Ent
rega
de
Val
orE
DM
03A
segu
rar
la O
ptim
izac
ión
de
los
Rie
sgos
ED
M04
Ase
gura
rla
Opt
imiz
ació
n de
lo
s R
ecur
sos
ED
M05
Ase
gura
rla
Tra
nspa
renc
ia a
la
s pa
rtes
in
tere
sada
s
AP
O01
Adm
inis
trar
el
Mar
co d
e la
A
dmin
istr
ació
n de
TI
AP
O02
Adm
inis
trar
la E
stra
tegi
aA
PO
04A
dmin
istr
ar
la In
nova
ción
AP
O03
Adm
inis
trar
la A
rqui
tect
ura
Cor
pora
tiva
AP
O05
Adm
inis
trar
el
Por
tafo
lioA
PO
06A
dmin
istr
arel
Pre
supu
esto
y lo
s C
osto
s
AP
O07
Adm
inis
trar
el
Rec
urso
Hum
ano
AP
O08
Adm
inis
trar
la
s R
elac
ione
s
AP
O09
Adm
inis
trar
lo
s C
ontr
atos
de
Ser
vici
os
AP
O11
Adm
inis
trar
la C
alid
adA
PO
10A
dmin
istr
arlo
s P
rove
edor
esA
PO
12A
dmin
istr
arlo
s R
iesg
osA
PO
13A
dmin
istr
ar
la S
egur
idad
ME
A01
Mon
itore
ar,
Eva
luar
y V
alor
ar e
l D
esem
peño
y
Cum
plim
ient
o
COBIT 5: Pro
ceso
s de G
obiern
o TI
Pro
ceso
s para
la A
dm
inistració
n d
e TI Corp
ora
tiva
No se pued
e mostrar la imag
en. Pued
e que su
equipo n
o ten
ga su
ficiente m
emoria para ab
rir la im
agen
o q
ue ésta esté dañ
ada. Reinicie el e
quipo y, a co
ntin
uac
ión, ab
ra el a
rchivo d
e nuev
o. Si sigue ap
arec
iendo la
x roja, pued
e que tenga que borrar la
imag
en e in
sertarla d
e nuev
o.
Constru
ir, Adquirir e
Im
plem
enta
r
No se pued
e mostrar la imag
en. Pued
e que su
equipo n
o ten
ga su
ficiente m
emoria para ab
rir la im
agen
o q
ue ésta esté dañ
ada. Reinicie el e
quipo y, a co
ntin
uac
ión, ab
ra el a
rchivo d
e nuev
o. Si sigue ap
arec
iendo la
x roja, pued
e que tenga que borrar la
imag
en e in
sertarla d
e nuev
o.
Entregar, Servir y D
arSoporte
BA
I01
Adm
inis
trar
Pro
gram
as y
P
roye
ctos
BA
I02
Adm
inis
trar
la D
efin
ició
n de
R
eque
rim
ient
os
BA
I04
Adm
inis
trar
la
Dis
poni
bilid
ad y
C
apac
idad
BA
I03
Adm
inis
trar
la Id
entif
icac
ión
y C
onst
rucc
ión
de
Sol
ucio
nes
BA
I05
Adm
inis
trar
la
Hab
ilita
ción
del
C
ambi
o
BA
I06
Adm
inis
trar
C
ambi
os
BA
I07
Adm
inis
trar
la
Ace
ptac
ión
de
Cam
bios
y
Tra
nsic
ione
s
BA
I08
Adm
inis
trar
el
Con
ocim
ient
oB
AI0
9A
dmin
istr
ar
los
Act
ivos
BA
I10
Adm
nist
rar
la
Con
figur
ació
n
DS
S01
Adm
inis
trar
la
s O
pera
cion
es
DS
S02
Adm
inis
trar
la
s S
olic
itude
s de
S
ervi
cios
y lo
s In
cide
ntes
DS
S04
Adm
inis
trar
la
Con
tinui
dad
DS
S03
Adm
inis
trar
P
robl
emas
DS
S05
Adm
inis
trar
lo
s S
ervi
cios
de
Seg
urid
ad
DS
S06
Adm
inis
trar
lo
s C
ontr
oles
en
los
Pro
ceso
s de
Neg
ocio
ME
A02
Mon
itore
ar,
Eva
luar
y V
alor
ar e
l S
iste
ma
de C
ontr
ol
Inte
rno
ME
A03
Mon
itore
ar,
Eva
luar
y V
alor
ar e
l C
umpl
imie
nto
con
Req
uisi
tos
Ext
erno
s
Fuente
: C
OB
IT®
5, f
igu
re 1
6. ©
201
2 IS
AC
A®
-w
ww
.isa
ca
.org
/co
bit
126
COBIT: M
atriz RACI
Ge
stió
n d
e R
iesg
os
de
TI
-In
stru
cto
r:
MB
A In
g. S
eg
un
do
To
rre
s -
2013
Fuente
: ww
w.is
ac
a.o
rg/c
ob
it
127
Fuente
: htt
p:/
/fra
nc
oitg
rc.w
ord
pre
ss.c
om
Ge
stió
n d
e R
iesg
os
de
TI
-In
stru
cto
r:
MB
A In
g. S
eg
un
do
To
rre
s -
2013
128
129
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130
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Sec
ció
n
Esq
ue
ma
de
Ca
lific
ac
ión
Esq
ue
ma
de
Ca
lific
ac
ión
132
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133
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