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Presario 1400 SeriesModel XL240, XL241, XL242, XL244, XL245, XL246, XL247, XL250, XL340,
XL341, XL342, XL343, XL344, XL345, XL346, XL350, XL352, XL355, and XL356
PRESARIO NOTEBOOK MAINTENANCEAND SERVICE GUIDE 1400 SERIES 1
Welcome to the Maintenance & Service Guide (MSG)
Welcome to the Maintenance and Service Guide (MSG) for Compaq Presario 1400 Series PortableNotebooks. This online guide is designed to serve the needs of technicians whose job is to repairCompaq products.
For copyright and trademark information, refer to the Noticesection of this MSG. To locate the unitsserial number, to see symbol conventions, or to view technicians notes, see the Preface. This MSG isupdated online as needed.
For comments or questions about the contents of this MSG, contact Compaq. The term Notebook asreferred to throughout this MSG is synonymous with the term Computer.
To report a technical problem, contact the Regional Support Center or IM Help Center.
For help with navigating through this guide, refer to Using this Guide.
ProductDescription
Before YouBegin Specifications
PinAssignments
Battery & PowerManagement Troubleshooting
RemovalSequence
PartsCatalog MSG Index
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PRESARIO NOTEBOOK MAINTENANCEAND SERVICE GUIDE 1400 SERIES 2
Presario 1400 SeriesModel XL240, XL241, XL242, XL244, XL245, XL246, XL247, XL250, XL340,
XL341, XL342, XL343, XL344, XL345, XL346, XL350, XL352, XL355, and XL356
Using this Guide
To effectively navigate through this guide, refer to the list of bookmarks at the left of the screen.These bookmarks quickly and easily provide a thorough index of the entire document. Thesebookmarks remain in full view throughout the Maintenance and Service Guide (MSG).
Viewing a Chapter
Click one of the bookmarks or one of the color-coded bubbles on the Welcome pageto view achapter in this MSG.
Expanding & Hiding Topics
Click the + to expand or show the contents of a section, or click the to hide the contents.
Opening another Chapter
Return to the Welcome page by clicking the bookmark, 1400 Series Maintenance and ServiceGuide, and then select another bookmark or color-coded bubble for a different chapter.
Printing the MSG
For portable (paper) copies of this MSG, print single pages, multiple pages, or the entire guide. InAcrobat Reader for printing options, click File, then Print.
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2 BEFORE YOU BEGIN PRESARIO NOTEBOOK MAINTENANCEAND SERVICE GUIDE 1400 SERIES
Presario 1400 SeriesModel XL240, XL241, XL242, XL244, XL245, XL246, XL247, XL250, XL340,
XL341, XL342, XL343, XL344, XL345, XL346, XL350, XL352, XL355, and XL356
Preface
TheMaintenance and Service Guide is a troubleshooting guide that can be used as a reference whenservicing the Compaq Presario 1400 Series Portable Notebooks.
Compaq Computer Corporation reserves the right to make changes to Compaq Presario 1400 SeriesPortable Notebooks without notice.
Symbols
The following words and symbols alert you to special messages throughout this guide.
WARNING: Text set off in this manner indicates that failure to follow the
directions in the Warning could result in bodily harm or loss of life.
CAUTION: Text set off in this manner indicates that failure to follow the directions
in the Caution could result in damage to equipment or loss of data.
Important: Text set off in this manner presents clarifying information or extra orspecific instructions.
Note: Text set off in this manner presents commentary or interesting points ofinformation.
Technician Notes
WARNING: Only authorized technicians trained by Compaq should repair this
equipment. All troubleshooting and repair procedures are detailed to allow only
subassembly/module-level repair. Because of the complexity of the individual
boards and subassemblies, the user should not attempt to make repairs at the
component level or modifications to any printed circuit board. Improper repairs
can create a safety hazard. Any indications of component replacement or printed
circuit board modifications may void any otherwise valid warranty.
Serial Number
When requesting information or ordering spare parts, Compaq will need the Notebooks serialnumber. The Serial Number is located on the underside of the Notebook.
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PRESARIO NOTEBOOK MAINTENANCEAND SERVICE GUIDE 1400 SERIES BEFORE YOU BEGIN 3
Presario 1400 SeriesModel XL240, XL241, XL242, XL244, XL245, XL246, XL247, XL250, XL340,
XL341, XL342, XL343, XL344, XL345, XL346, XL350, XL352, XL355, and XL356
Locating Additional Information
The following documentation is available to support this product:
Compaq Presario 1400 Series Portable Notebook documentation set
Introducing Windows 98 Guide
Introducing Windows 2000 Guide
Servicing Training Guides
Compaq Service Advisories and Bulletins
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PRESARIO NOTEBOOK MAINTENANCEAND SERVICE GUIDE 1400 SERIES PRODUCT DESCRIPTION 1
Presario 1400 SeriesModel XL240, XL241, XL242, XL244, XL245, XL246, XL247, XL250, XL340,
XL341, XL342, XL343, XL344, XL345, XL346, XL350, XL352, XL355, and XL356
Product Description
Models and Features
XL240-246
*Modem LegendcContinued
Compaq Presario 1400 Series Portable Notebook Models
XL240 XL241 XL242
Display 13.0-inch HPA 13.0-inch HPA 13.0-inch HPA
Processor Celeron 600 (128)
FCPGA
Celeron 600 (128)
FCPGA
Celeron 566 (128)
FCPGAHard Drive 6.0 GB 6.0 GB 6.0 GB
CD or DVD Drive 24X CD 24X CD 24X CD
Diskette Drive 3.5-inch FloppyDrive USB
3.5-inch FloppyDrive USB
3.5-inch FloppyDrive USB
Modem 56K Mini PCI/NICcombo d/f 1*
56K Mini PCI d/f 1* 56K Mini PCI d/f 2*
Battery 3.2 Li-ion 3.2 Li-ion 3.2 Li-ion
System Memory 64 MB PC100 64 MB PC100 64 MB PC100
TV-Out Yes Yes Yes
XL244 XL245 XL246Display 13.0-inch HPA 13.3-inch TFT 12.1-inch TFT
Processor Celeron 566 (128)
FCPGA
Celeron 566 (128)FCPGA
Celeron 566 (128)FCPGA
Hard Drive 6.0 GB 6.0 GB 5.0 GB
CD or DVD Drive 24X CD DVD DVD
Diskette Drive 3.5-inch FloppyDrive USB
3.5-inch FloppyDrive USB
3.5-inch FloppyDrive USB
Modem 56K Mini PCI/NICcombo d/f 1*
56K Mini PCI/NICcombo d/f 1*
56K Mini PCI d/f 2*
Battery 4.5 NiMH 3.2 Li-ion 3.2 Li-ionSystem Memory 64 MB PC100 64 MB PC100 64 MB PC100
TV-Out No Yes Yes
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2 PRODUCT DESCRIPTION PRESARIO NOTEBOOK MAINTENANCEAND SERVICE GUIDE 1400 SERIES
Presario 1400 SeriesModel XL240, XL241, XL242, XL244, XL245, XL246, XL247, XL250, XL340,
XL341, XL342, XL343, XL344, XL345, XL346, XL350, XL352, XL355, and XL356
XL247-250
Continued
Compaq Presario 1400 Series Portable Notebook Models
XL247 XL250
Display 13.3-inch TFT 13.3-inch TFT
Processor Celeron 600 (128)FCPGA
Celeron 600 (128)FCPGA
Hard Drive 6.0 GB 6.0 GB
CD or DVD Drive CD-RW DVD
Diskette Drive 3.5-inch Floppy
Drive USB
3.5-inch Floppy
Drive USBModem 56K Mini PCI d/f 2* 56K Mini PCI d/f 2*
Battery 3.2 Li-ion 3.2 Li-ion
System Memory 64 MB PC100 64 MB PC100
TV-Out Yes Yes
* Modem Legend
1) 56K Mini PCI d/f 1 = Bear/Grizzly Modem/NIC Combo = NA, CKK, LA
2) 56K Mini PCI d/f 2 = Seminole = EMEA/APD
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PRESARIO NOTEBOOK MAINTENANCEAND SERVICE GUIDE 1400 SERIES PRODUCT DESCRIPTION 3
Presario 1400 SeriesModel XL240, XL241, XL242, XL244, XL245, XL246, XL247, XL250, XL340,
XL341, XL342, XL343, XL344, XL345, XL346, XL350, XL352, XL355, and XL356
XL340-345
*Modem Legend
CContinued
Compaq Presario 1400 Series Portable Notebook Models
XL340 XL341 XL342
Display 12.1-inch TFT 13.0-inch HPA 13.3-inch TFT
Processor Celeron 600 (128)FCPGA
Celeron 633 (128)FCPGA
Celeron 700 (256)FCPGA
Hard Drive 6.0 GB 6.0 GB 10.0 GB
CD or DVD Drive 8X DVD 24X CD 24X CD
Diskette Drive 3.5-inch Floppy
Drive USB
3.5-inch Floppy
Drive USB
3.5-inch Floppy
Drive USBModem 56K Mini PCI d/f 4*
iNIC56K Mini PCI d/f 4*iNIC
56K Mini PCI d/f 5*iNIC
Battery 3.2 Li-ion 3.2 Li-ion 3.2 Li-ion
System Memory 64 MB PC100 64 MB PC100 64 MB PC100
TV-Out No No No
XL343 XL344 XL345
Display 13.3-inch TFT 13.3-inch TFT 13.3-inch TFT
Processor Celeron 600 (128)
FCPGA
Celeron 600 (128)FCPGA
Celeron 650 (256)FCPGA
Hard Drive 10.0 GB 10.0 GB 6.0 GBCD or DVD Drive 24X CD 8X DVD 8X DVD
Diskette Drive 3.5-inch FloppyDrive USB
3.5-inch FloppyDrive USB
3.5-inch FloppyDrive USB
Modem 56K Mini PCI d/f 1* 56K Mini PCI d/f 1* 56K Mini PCI d/f 4*iNIC
Battery 3.2 Li-ion 3.2 Li-ion 3.2 Li-ion
System Memory 64 MB PC100 64 MB PC100 64 MB PC100
TV-Out No No No
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4 PRODUCT DESCRIPTION PRESARIO NOTEBOOK MAINTENANCEAND SERVICE GUIDE 1400 SERIES
Presario 1400 SeriesModel XL240, XL241, XL242, XL244, XL245, XL246, XL247, XL250, XL340,
XL341, XL342, XL343, XL344, XL345, XL346, XL350, XL352, XL355, and XL356
XL346-356
Compaq Presario 1400 Series Portable Notebook Models
XL346 XL350 XL352
Display 13.3-inch TFT 13.3-inch TFT 12.1-inch TFT
Processor Celeron 600 (128)FCPGA
Celeron 700 (256)FCPGA
Celeron 600 (128)FCPGA
Hard Drive 10.0 GB 15.0 GB 6.0 GB
CD or DVD Drive 8X DVD 24X CD 8X DVD
Diskette Drive 3.5-inch Floppy
Drive USB
3.5-inch Floppy
Drive USB
3.5-inch Floppy
Drive USBModem 56K Mini PCI d/f 1* 56K Mini PCI d/f 5*
iNIC56K Mini PCI d/f 2*
Battery 3.2 Li-ion 3.2 Li-ion 3.2 Li-ion
System Memory 64 MB PC100 128 MB PC100 64 MB PC100
TV-Out No No No
XL355 XL356
Display 13.3-inch TFT 13.3-inch TFT
Processor Celeron 667 (128)
FCPGA
Celeron 667 (128)FCPGA
Hard Drive 6.0 GB 6.0 GBCD or DVD Drive 8X DVD CD-RW
Diskette Drive 3.5-inch FloppyDrive USB
3.5-inch FloppyDrive USB
Modem 56K Mini PCI d/f 2* 56K Mini PCI d/f 2*
Battery 3.2 Li-ion 3.2 Li-ion
System Memory 64 MB PC100 64 MB PC100
TV-Out No No
* Modem and NIC Card Legend
1. Mini PCI v.90 d/f- 1 = Bear = US, CA, CKK, APD, LA2. Mini PCI v.90 d/f- 2 = Seminole 1 = CTR21, EMEA3. Mini PCI v.90 d/f- 3 = Seminole 2 = AUS/NZModem/NIC Combo
4. Mini PCI v.90 d/f- 1 = Grizzly = US, CA, CKK, LA5. Mini PCI v.90 d/f- 1 = Yogi = CTR21, EMEA, APD
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PRESARIO NOTEBOOK MAINTENANCEAND SERVICE GUIDE 1400 SERIES PRODUCT DESCRIPTION 5
Presario 1400 SeriesModel XL240, XL241, XL242, XL244, XL245, XL246, XL247, XL250, XL340,
XL341, XL342, XL343, XL344, XL345, XL346, XL350, XL352, XL355, and XL356
Front of Unit
No. Description
1 Display
2 Series Number
3 Keyboard
4 TouchPad
5 Speaker Ports
6 Left TouchPad Button
7 Four-Way Internet ScrollButtons
8 Right TouchPad Button
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6 PRODUCT DESCRIPTION PRESARIO NOTEBOOK MAINTENANCEAND SERVICE GUIDE 1400 SERIES
Presario 1400 SeriesModel XL240, XL241, XL242, XL244, XL245, XL246, XL247, XL250, XL340,
XL341, XL342, XL343, XL344, XL345, XL346, XL350, XL352, XL355, and XL356
Internet Zone Buttons and Lights
No. Description
1 Instant Internet AccessButton
2 Instant E-mail
3 Retail Central
4 Lid Switch
5 Power Button
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PRESARIO NOTEBOOK MAINTENANCEAND SERVICE GUIDE 1400 SERIES PRODUCT DESCRIPTION 7
Presario 1400 SeriesModel XL240, XL241, XL242, XL244, XL245, XL246, XL247, XL250, XL340,
XL341, XL342, XL343, XL344, XL345, XL346, XL350, XL352, XL355, and XL356
Front Bezel Components
No. Description No. Description
1 Power Light/Sleep Mode Light 8 Previous Track Button
2 Battery Charge Light/LowBattery Light
9 Microphone Connector
3 AC Adapter Light - Play/Pause Button
4 Num Lock Light q Headphone Connector
5 Caps Lock Light w Next Track Button
6 MP3 Digital Audio Button e Volume Up Button
7Volume Down Button
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8 PRODUCT DESCRIPTION PRESARIO NOTEBOOK MAINTENANCEAND SERVICE GUIDE 1400 SERIES
Presario 1400 SeriesModel XL240, XL241, XL242, XL244, XL245, XL246, XL247, XL250, XL340,
XL341, XL342, XL343, XL344, XL345, XL346, XL350, XL352, XL355, and XL356
Right Side Components
No. Description
1 CD or DVD Drive
2 CD or DVD Eject Button
3 CD or DVD Manual Eject Hole
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PRESARIO NOTEBOOK MAINTENANCEAND SERVICE GUIDE 1400 SERIES PRODUCT DESCRIPTION 9
Presario 1400 SeriesModel XL240, XL241, XL242, XL244, XL245, XL246, XL247, XL250, XL340,
XL341, XL342, XL343, XL344, XL345, XL346, XL350, XL352, XL355, and XL356
Left Side Components
No. Description
1 PC Card Slot (Type I or II)
2 PC Card Eject Button
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10 PRODUCT DESCRIPTION PRESARIO NOTEBOOK MAINTENANCEAND SERVICE GUIDE 1400 SERIES
Presario 1400 SeriesModel XL240, XL241, XL242, XL244, XL245, XL246, XL247, XL250, XL340,
XL341, XL342, XL343, XL344, XL345, XL346, XL350, XL352, XL355, and XL356
Underneath the Unit
No. Description
1 Battery Cover
2 Serial Number
3 Modem Compartment4 Battery Release Switch
5 Memory Compartment
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PRESARIO NOTEBOOK MAINTENANCEAND SERVICE GUIDE 1400 SERIES PRODUCT DESCRIPTION 11
Presario 1400 SeriesModel XL240, XL241, XL242, XL244, XL245, XL246, XL247, XL250, XL340,
XL341, XL342, XL343, XL344, XL345, XL346, XL350, XL352, XL355, and XL356
Rear Connectors
No. Description
1 Fan Vent
2 Security Slot
3 Modem Connector
4 Ethernet Port
5 S-Video Out
6 External Monitor (VGA) Port
7 USB Ports
8 AC Adapter Connector
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PRESARIO NOTEBOOK MAINTENANCEAND SERVICE GUIDE 1400 SERIES SPECIFICATIONS 1
Presario 1400 SeriesModel XL240, XL241, XL242, XL244, XL245, XL246, XL247, XL250, XL340,
XL341, XL342, XL343, XL344, XL345, XL346, XL350, XL352, XL355, and XL356
Specifications
Physical and Environmental
This section covers the following specifications of Compaq Presario 1400 Series Portable Notebooks.
Notebook Specifications
U.S. Metric
Dimensions
Height
DepthWidth
1.67 in
13.11 in11.02 in
42.40 cm
33.30 cm27.99 cm
Weight
with 13.0 inch Display
with 13.3 inch Display
6.40 lb
6.22 lb
2.90 kg
2.82 kg
Stand-Alone (Battery Pack)
Li-Ion Pack
Power Requirements
Nominal Operating
Maximum Average
NiMH Pack
Power RequirementsNominal Operating
Maximum Average
W @ 14.8 V
W @ 14.8 V
W @ 14.8 V
W @ 9.6 VW @ 9.6 V
W @ 9.6 V
AC Power Requirements (Input)
Operating Voltage
Operating Current
Operating Frequency
Maximum Transient
Output
100-240 V
60 W
50/60 Hz ~1.5A
Meets IEC801-4 & IEC801-5
1 kV for 50 ns
19 V, 3.16 A
Temperature
Operating
Non Operating
50 to 95 F
-4 to 140 F
10 to 35 C
-20 to 60 C
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2 SPECIFICATIONS PRESARIO NOTEBOOK MAINTENANCEAND SERVICE GUIDE 1400 SERIES
Presario 1400 SeriesModel XL240, XL241, XL242, XL244, XL245, XL246, XL247, XL250, XL340,
XL341, XL342, XL343, XL344, XL345, XL346, XL350, XL352, XL355, and XL356
Relative Humidity (non-condensing)
Operating
Non Operating
(tw = 38.7 degree C max)
10% to 90%
5% to 95%
Altitude
Operating
Non-Operating
0 to 10,000 ft
0 to 30,000 ft
Shock
Operating
Non-Operating
10 G, 11 ms, half sine
240 G, 2 ms, half sine
Vibration
Operating
Non-Operating
0.5 G
1.5 G
Note: Applicable product safety standards specify thermal limits for plastic surfaces.Compaq Presario 1400 Series Portable Notebooks operate well within this range oftemperatures.
Notebook Specifications
U.S. Metric
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PRESARIO NOTEBOOK MAINTENANCEAND SERVICE GUIDE 1400 SERIES SPECIFICATIONS 3
Presario 1400 SeriesModel XL240, XL241, XL242, XL244, XL245, XL246, XL247, XL250, XL340,
XL341, XL342, XL343, XL344, XL345, XL346, XL350, XL352, XL355, and XL356
System Interrupts
System Interrupts
Hardware IRQ System Function Hardware IRQ System Function
IRQ0 System Timer IRQ10 SCI IRQ used byACPI Bus
IRQ1 Standard 101/102-key or MicrosoftNatural Keyboard
IRQ11 ACPI IRQ Holder forPCI IRQ Steering
IRQ2 ProgrammableInterrupt Controller
IRQ11 VIA Tech 3038 PCI toUSB Universal HostController
IRQ4 Communications Port(COM1)
IRQ11 ACPI IRQ Holder forPCI IRQ Steering
IRQ6 Standard Floppy DiskController
IRQ11 Compaq PCI ModemEnumerator
IRQ7 Printer Port (LPT1) IRQ12 Synaptics PS/2TouchPad
IRQ8 System CMOS/RealTime Clock
IRQ13 Numeric DataProcessor
IRQ9 VIA PCI AudioController
IRQ14 VIA Bus Master PCIIDE Controller
IRQ9 Texas InstrumentsPCI-1211 CardBusController
IRQ14 Primary IDEController (DualFIFO)
IRQ9 Trident CyberBlade i1AGP (51)
IRQ15 VIA Bus Master PCIIDE Controller
IRQ15 Secondary IDEController (DualFIFO)
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4 SPECIFICATIONS PRESARIO NOTEBOOK MAINTENANCEAND SERVICE GUIDE 1400 SERIES
Presario 1400 SeriesModel XL240, XL241, XL242, XL244, XL245, XL246, XL247, XL250, XL340,
XL341, XL342, XL343, XL344, XL345, XL346, XL350, XL352, XL355, and XL356
System DMA
System I/O Addresses
System DMA
Hardware DMA System Function
DMA 2 Standard Floppy Disk Controller
DMA 4 Direct Memory Access Controller
System I/O Addresses
I/O Address (Hex) System Function (Shipping Configuration)
0000h-000Fh Direct Memory Access Controller
0020h-0021h Programmable Interrupt Controller
0040h-0043h System Timer
0060h-0060h Standard 101/102-Key or Microsoft Natural Keyboard
0061h-0061h System Speaker
0062h-0062h ACPI Embedded Controller
0064h-0064h Standard 101/102-Key or Microsoft Natural Keyboard
0066h-0066h ACPI Embedded Controller
0070h-0075h System CMOS/Real Time Clock
0081h-008Fh Direct Memory Access Controller
00A0h-00A1h Programmable Interrupt Controller
00C0h-00DFh Direct Memory Access Controller
00F0h-00FFh Numeric Data Processor
0170h-0177h VIA Bus Master PCI IDE Controller
0170h-0177h Secondary IDE Controller (dual FIFO)
01F0h-01F7h VIA Bus Master PCI IDE Controller
01F0h-01F7h Primary IDE Controller (dual FIFO)0200h-0207h Gameport Joystick
02F8h-02FFh Compaq 56K V.90 HSF Mini PCI Modem
0376h-0376h Secondary IDE Controller (dual FIFO)
0376h-0376h VIA Bus Master PCI IDE Controller
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PRESARIO NOTEBOOK MAINTENANCEAND SERVICE GUIDE 1400 SERIES SPECIFICATIONS 5
Presario 1400 SeriesModel XL240, XL241, XL242, XL244, XL245, XL246, XL247, XL250, XL340,
XL341, XL342, XL343, XL344, XL345, XL346, XL350, XL352, XL355, and XL356
0378h-037Fh Printer Port (LPT1)
03B0h-03BBh Trident CyberBlade i1 AGP (51)
03C0h-03DFh Trident CyberBlade i1 AGP (51)
03E8h-03EFh Symphony Port (COM3)
03F0h-03F5h Standard Floppy Disk Controller
03F6h-03F6h VIA Bus Master PCI IDE Controller
03F6h-03F6h Primary IDE Controller (dual FIFO)
03F7h-03F7h Standard Floppy Disk Controller
03F8h-03FFh Communications Port (COM1)
0CF8h-0CFFh PCI Bus
1000h-10FFh VIA PCI Audio Controller (WDM)
1400h-141Fh VIA Tech 3038 PCI to USB Universal Host Controller
1420h-1427h Primary IDE Controller (dual FIFO)
1420h-142Fh VIA Bus Master PCI IDE Controller
1428h-142Fh Secondary IDE Controller (dual FIFO)
1430h-1433h VIA PCI Audio Controller (WDM)
1434h-1437h VIA PCI Audio Controller (WDM)
1438h-143Fh Compaq PCI Modem Enumerator
System I/O Addresses
I/O Address (Hex) System Function (Shipping Configuration)
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6 SPECIFICATIONS PRESARIO NOTEBOOK MAINTENANCEAND SERVICE GUIDE 1400 SERIES
Presario 1400 SeriesModel XL240, XL241, XL242, XL244, XL245, XL246, XL247, XL250, XL340,
XL341, XL342, XL343, XL344, XL345, XL346, XL350, XL352, XL355, and XL356
System Memory Catalog
System Memory Catalog
Memory Address System Function
00000000h-0009FFFFh System Board Extension for ACPI BIOS
000A0000h-000AFFFFh Trident CyberBlade i1 AGP (51)
000B0000h-000BFFFFh Trident CyberBlade i1 AGP (51)
000C0000h-000CBFFFh Trident CyberBlade i1 AGP (51)
000DC000h-000DFFFFh System Board Extension for ACPI BIOS
000E0000h-000FFFFFh System Board Extension for ACPI BIOS
03800000h-03800FFFh Texas Instruments PCI-1211 CardBusController
F4000000h-F400FFFFh Compaq PCI Modem Enumerator
F4100000h-F411FFFFh Trident CyberBlade i1 AGP (51)
F4100000h-F57FFFFFh PCI Standard PCI-to-PCI Bridge
F4120000h-F412FFFFh Trident CyberBlade i1 AGP (51)
F4800000h-F4FFFFFFh Trident CyberBlade i1 AGP (51)
F5000000h-F57FFFFFh Trident CyberBlade i1 AGP (51)
F8000000h-FBFFFFFFh PCI Standard Host CPU Bridge
FFFE0000h-FFFFFFFFh System Board Extension for ACPI BIOS
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PRESARIO NOTEBOOK MAINTENANCEAND SERVICE GUIDE 1400 SERIES SPECIFICATIONS 7
Presario 1400 SeriesModel XL240, XL241, XL242, XL244, XL245, XL246, XL247, XL250, XL340,
XL341, XL342, XL343, XL344, XL345, XL346, XL350, XL352, XL355, and XL356
HPA Display
12.1-in and 13-in HPA Display
12.1-in 13.0-in
Active Area
Height
Width
9.56 in (245 mm)
7.17 in (183.8 mm)
10.39 in (263.98 mm)
7.79 in (197.98 mm)
DisplayDimensions
Height
WidthDepth
7.9 in (202.5 mm)
10.7 in (275.0 mm)
.31 in (8.0 mm)
11.6 in (295.0 mm)
8.58 in (218.0 mm)
.31 in (8.0 mm)
ContrastRatio**
40:1 40:1 50:1
Brightness** 70nits*2 100nits*10 100nits*4
ResponseTime**
150ms 150ms 150ms*3
RefreshRate**
100-150Hz 60-150Hz 60-150Hz
*Display Legend
1) Measured at 3.5mArms lamp current
2) Measured at 4.5mArms lamp current
3) 150ms typical, 180ms maximum
4) 100nits typical, 80 minimum
5) 60ms typical, 100ms maximum
6) 50ms typical, 100ms maximum
7) Measured at 6mArms lamp current
8) Measured at 6mArms lamp current
9) 60ms typical, 100ms maximum
10) Minimum 80nits
**Display specificationscontrast ratio, brightness, response time, refresh ratemay vary
depending on model.
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8 SPECIFICATIONS PRESARIO NOTEBOOK MAINTENANCEAND SERVICE GUIDE 1400 SERIES
Presario 1400 SeriesModel XL240, XL241, XL242, XL244, XL245, XL246, XL247, XL250, XL340,
XL341, XL342, XL343, XL344, XL345, XL346, XL350, XL352, XL355, and XL356
TFT Display
12.1-in and 13.3-in TFT Display
12.1-in 13.3-in
DimensionsWidth Information Not Available
Information NotAvailable
DisplayDimensions
Height
Width
Depth
Information Not Available
Information NotAvailable
ContrastRatio**
250:1 200:1 200:1 200:1
Brightness** 100nits*1 130nits*7 145nits*8 130nits
ResponseTime**
50ms 50ms*6 60ms*9 60ms*5
RefreshRate**
60 Hz 60 Hz 60 Hz 60 Hz
*Display Legend
1) Measured at 3.5mArms lamp current
2) Measured at 4.5mArms lamp current
3) 150ms typical, 180ms maximum
4) 100nits typical, 80 minimum
5) 60ms typical, 100ms maximum
6) 50ms typical, 100ms maximum
7) Measured at 6mArms lamp current
8) Measured at 6mArms lamp current
9) 60ms typical, 100ms maximum
10) Minimum 80nits
**Display specificationscontrast ratio, brightness, response time, refresh ratemay varydepending on model.
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PRESARIO NOTEBOOK MAINTENANCEAND SERVICE GUIDE 1400 SERIES SPECIFICATIONS 9
Presario 1400 SeriesModel XL240, XL241, XL242, XL244, XL245, XL246, XL247, XL250, XL340,
XL341, XL342, XL343, XL344, XL345, XL346, XL350, XL352, XL355, and XL356
Memory Expansion
Diskette Drive
Memory Expansion
System Memory Expansion Board Memory Total Memory
64 MB none 64 MB
64 MB 32 MB 96 MB
64 MB 64 MB 128 MB
64 MB 128 MB 192 MB
64 MB 256 MB 320 MB
Diskette Drive
Capacity per Diskette
(High/Low)
1.44 MB/720 KB
Diskette Size 3.5 in
Number of LED Indicators
(Read/Write)
0
Number of Drives Supported 1
Drive Rotation (rpm) 300
Transfer Rate (Kbps) 500
Bytes per Sector 512
Sectors per Track (High/Low) 18/9
Tracks per Side (High/Low) 80
Access Times
Track-to-Track (ms)
Average (ms)
Setting Time (ms)
Latency Average (ms)
3
94
15
100
Cylinders (High/Low) 80
Number of Read/Write Heads 2
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10 SPECIFICATIONS PRESARIO NOTEBOOK MAINTENANCEAND SERVICE GUIDE 1400 SERIES
Presario 1400 SeriesModel XL240, XL241, XL242, XL244, XL245, XL246, XL247, XL250, XL340,
XL341, XL342, XL343, XL344, XL345, XL346, XL350, XL352, XL355, and XL356
Hard Drive
Hard Drive
Drive Type 6.0 GB 12.0 GB 18.0 GB
Capacity Per Drive 6.0 GB 12.0 GB 18.0 GB
LogicalConfiguration
Cylinders
Heads
Sectors per track
Bytes per sector
8647
4
190/330
512
11968
6
190/330
512
11968
6
190/330
512
Seek Times
(Typical, includingsettlingin ms)
Single track
Average
Full stroke
4
14
24
4
14
24
4
14
24
Transfer Rate AtInterface
33.3 MB/s 33.3 MB/s 33.3 MB/s
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PRESARIO NOTEBOOK MAINTENANCEAND SERVICE GUIDE 1400 SERIES SPECIFICATIONS 11
Presario 1400 SeriesModel XL240, XL241, XL242, XL244, XL245, XL246, XL247, XL250, XL340,
XL341, XL342, XL343, XL344, XL345, XL346, XL350, XL352, XL355, and XL356
CD/DVD Drive
CD/DVD Drive
24x CD-ROM DVD
Dimensions 128 x 129 x 12.7 mm 128 x 129 x 12.7 mm
Weight 0.175 kg 0.28 kg
Rotational Speed 4225 rpm 3450 rpm
Typical Transfer Rate
Sustained
Data Transfer
Rate
3600 KB/s 8100 KB/s
Access Time
Average
Random
Access Time
120 ms 140 ms
Spin Up Time 2.7 s
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12 SPECIFICATIONS PRESARIO NOTEBOOK MAINTENANCEAND SERVICE GUIDE 1400 SERIES
Presario 1400 SeriesModel XL240, XL241, XL242, XL244, XL245, XL246, XL247, XL250, XL340,
XL341, XL342, XL343, XL344, XL345, XL346, XL350, XL352, XL355, and XL356
Battery Pack
Battery Packs
Type Lithium Ion(Li-ion)
Nickel Metal Hydride(NiMH)
Dimensions
Height
Length
Width
0.8 inch (20.3 mm)
5.7 inch (145 mm)
3.1 inch (78.7 mm)
0.8 inch (20.3 mm)
5.7 inch (145 mm)
3.1 inch (78.7 mm)
Weight 0.90 pounds (408.2 g) 1.01 lbs (458.1 g)
Operating Lifetime 2 hr 30 min* 2 hr 30 min*Energy
Nominal Open
Circuit Voltage
Capacity
Power
14.4 V
14.4 V
3000 mAH
43.2 WH
9.6 V
9.6 V
4500 mAH
43.2 WH
TemperatureRequirements
Operating
Non-operating
Charging
32 F to 113 F(0 to 50 C)
-4 F to 140 F(-20 C -60 C)
40 F to 113 F(5 C -45 C)
32 F to 113 F(0 to 50 C)
-4 F to 140 F(-20 C -60 C)
40 F to 113 F(5 C -45 C)
*The battery operating lifetime changes depending on the use of power management set-tings, system components, options, and applications.
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PRESARIO NOTEBOOK MAINTENANCEAND SERVICE GUIDE 1400 SERIES PIN ASSIGNMENTS 1
Presario 1400 SeriesModel XL240, XL241, XL242, XL244, XL245, XL246, XL247, XL250, XL340,
XL341, XL342, XL343, XL344, XL345, XL346, XL350, XL352, XL355, and XL356
Pin Assignments
This section provides connector pin assignment tables for Compaq Presario 1400 Series
Portable Notebook. For additional information on connectors, refer to the sections on
Rear Connectors.
Modem
Universal Serial Bus
Modem
1 Ring
2 Tip
Universal Serial Bus
1 Power 4 Ground
2 Data - 5 Ground
3 Data + 6 Ground
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2 PIN ASSIGNMENTS PRESARIO NOTEBOOK MAINTENANCEAND SERVICE GUIDE 1400 SERIES
Presario 1400 SeriesModel XL240, XL241, XL242, XL244, XL245, XL246, XL247, XL250, XL340,
XL341, XL342, XL343, XL344, XL345, XL346, XL350, XL352, XL355, and XL356
External Monitor
External Monitor
1 Red
2 Green
3 Blue
4 N/C
5 Ground
6 Ground
7 Ground
8 Ground
9 Power
10 Ground11 N/C
12 SDA
13 Hsync
14 Vsync
15 SCL
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PRESARIO NOTEBOOK MAINTENANCEAND SERVICE GUIDE 1400 SERIES PIN ASSIGNMENTS 3
Presario 1400 SeriesModel XL240, XL241, XL242, XL244, XL245, XL246, XL247, XL250, XL340,
XL341, XL342, XL343, XL344, XL345, XL346, XL350, XL352, XL355, and XL356
RJ-45 (NIC)
RJ-45 (NIC)
1 8PMJ-1
2 8PMJ-2
3 8PMJ-3
4 8PMJ-4
5 8PMJ-5
6 8PMJ-6
7 8PMJ-7
8 8PMJ-8
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4 PIN ASSIGNMENTS PRESARIO NOTEBOOK MAINTENANCEAND SERVICE GUIDE 1400 SERIES
Presario 1400 SeriesModel XL240, XL241, XL242, XL244, XL245, XL246, XL247, XL250, XL340,
XL341, XL342, XL343, XL344, XL345, XL346, XL350, XL352, XL355, and XL356
S-Video
AC Adapter
S-Video
1 Y/R
2 C/G
3 Ground
4 Ground
AC Adapter
Center Pin Power
Outside Pin Ground
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PRESARIO NOTEBOOK MAINTENANCEAND SERVICE GUIDE 1400 SERIES BATTERYAND POWER MANAGEMENT 1
Presario 1400 SeriesModels: XL240, XL241, XL242, XL244, XL245, XL246, XL247, XL250, XL340,
XL341, XL342, XL343, XL344, XL345, XL346, XL350, XL352, XL355, and XL356
Battery and Power Management
This chapter describes power management and proper battery operating practices for Presario 1400Series Notebooks. These practices include conservation of AC power and effective control of energyto extend the operating life of the battery. The following Power Mode sections also outline thecorrect methods of starting and shutting down the Notebook in various situations.
Power Modes
Presario 1400 Series Notebooks have three levels of low power: Hibernation, Standby, and Full Off.
Hibernation
Hibernation mode helps conserve battery life and protect data. The Notebook automatically entersHibernation when the battery has little power left, or when the Notebook (operating on batterypower) is in Standby mode for more than one hour. As the Notebook enters Hibernation, itautomatically stores the contents of its memory to the hard drive before shutdown. When theNotebook wakes from Hibernation, it returns to its former state.
Note: When the Notebook enters or wakes from Hibernation mode, a Progress window isdisplayed.
To activate Hibernation mode, press the Power button once.
To resume from Hibernation mode, press the Power button once.
Standby
Standbyis a low-power mode, also referred to as Sleep mode. The Notebook maintains systeminformation and open files while in Standby mode. Selecting Standby instead of turning off theNotebook when your have finished working has two advantages: 1. It allows the Notebook to wakeup faster than it would if it had been turned off; 2. It saves more power than the Active-On mode.
CAUTION: Unsaved information is lost if the Notebook is turned off prior to
system wake-up, or if a power loss occurs while using the AC adapter.
To activate Standby/Sleep mode, press Fn+F4 or click Start. Select the Shut Down option, and
then Standby.To resume from Stand/Sleep mode, press any key.
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2 BATTERYAND POWER MANAGEMENT PRESARIO NOTEBOOK MAINTENANCEAND SERVICE GUIDE 1400 SERIES
Presario 1400 SeriesModels: XL240, XL241, XL242, XL244, XL245, XL246, XL247, XL250, XL340,
XL341, XL342, XL343, XL344, XL345, XL346, XL350, XL352, XL355, and XL356
Full Off
Full Offmode consumes no power. The battery charges continuously if the battery is installed whilethe Notebook is in Full Offmode and if the Notebook remains plugged into external AC power.
Note: Unsaved information is lost if the Notebook is turned off without first saving thedata.
To activate Full Offmode, complete the following steps:
1. Click the Start button on the Windows taskbar.
2. Click Shut Down, then select Shut Down from the options.
To resume from Full Offmode, press the Power button once.
CAUTION: The Notebook must be turned off (Full Off mode) when installing or
replacing components. Follow the instructions for putting the Notebook into
Full Off mode. Be sure to unplug the Notebook from the outlet, and remove the
battery pack (refer to the removal procedures section: Battery Pack) before
servicing any parts.
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PRESARIO NOTEBOOK MAINTENANCEAND SERVICE GUIDE 1400 SERIES BATTERYAND POWER MANAGEMENT 3
Presario 1400 SeriesModels: XL240, XL241, XL242, XL244, XL245, XL246, XL247, XL250, XL340,
XL341, XL342, XL343, XL344, XL345, XL346, XL350, XL352, XL355, and XL356
Summary of Power Modes
The following table outlines the procedures for entering and exiting the various power modes, andthe external indicators for each mode.
Standby Mode Hibernation Mode Off Mode
AutomaticActivation
15 minutes if usingbattery power* (presetdefault)
When battery is low orafter 1 hour ofStandby*
Standard Shutdown*:click Start on theWindows taskbar, clickShut Down, and thenShut Down from menuoptions.
ManualActivation
Press Fn+F4 keycombination or clickStart on the Windowstaskbar, Shut Down, andthen Standby.
Press the Powerbutton once.
Manual Shutdown**:Press and hold down thePower button forfour seconds.ORFn+Power (press andhold the Fn key thenpress the Powerbutton).
Resume/Exit
Press any key. Press the Powerbutton once.
Press the Powerbutton once.
Indicators
Power light flashes and
Moon icon appears onstatus display.
Power light is off,
screen is blank, andPower icon does notappear on statusdisplay.
Power light is off,
screen is blank, andPower icon does notappear on statusdisplay.
* TThe Notebook will not automatically enter Standby or Hibernation mode if using AC power.** Important: The Manual Shutdown procedure is not recommended unless the Standard Shutdown isuuuunsuccessful.
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4 BATTERYAND POWER MANAGEMENT PRESARIO NOTEBOOK MAINTENANCEAND SERVICE GUIDE 1400 SERIES
Presario 1400 SeriesModels: XL240, XL241, XL242, XL244, XL245, XL246, XL247, XL250, XL340,
XL341, XL342, XL343, XL344, XL345, XL346, XL350, XL352, XL355, and XL356
Power Settings
Power management modes can be initiated based on the amount of time passed since the lastsystem activity. System activity includes keyboard strokes, mouse movement, CD/DVD playback,and modem usage.
Power Schemes
Different patterns of Notebook use determine the level of power management needed. The Powermanagement settings can be selected using several predefined Power Schemes. To access theseoptions, select Power Management on the Control Panel, then click the Power Schemes tab. Thedefault Power Schemes are Home/Office Desk, Portable/Laptop, and Always On. Power Schemes canalso be customized by changing the following options:
System Standby: the length of inactivity before the Notebook goes into Standby mode
Turn Off Monitor: the length of inactivity before the screen times out and goes blank
Turn Off Hard Disks: the length of inactivity before the hard drive goes into low-powermode
Important: The setting for the Hard Disk must be less than or equal to the setting forthe System. If the Notebook is on a network, Compaq recommends that SystemStandby be set to Never.
The following table shows the default settings for each Power Scheme.
Power Scheme AC Power Battery Power
Always OnSystem StandbyTurn OFF MonitorTurn OFF Hard DisksHibernate
Never20 minutesNeverNever
Never15 minutes30 minutesNever
Portable/LaptopSystem StandbyTurn OFF MonitorTurn OFF Hard DisksHibernate
Never3 hours15 minutesNever
15 minutesNever10 minutes1 hour
Home/Office DeskSystem StandbyTurn OFF MonitorTurn OFF Hard DisksHibernate
Never20 minutesNeverNever
5 minutes5 minutes10 minutes20 minutes
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PRESARIO NOTEBOOK MAINTENANCEAND SERVICE GUIDE 1400 SERIES BATTERYAND POWER MANAGEMENT 5
Presario 1400 SeriesModels: XL240, XL241, XL242, XL244, XL245, XL246, XL247, XL250, XL340,
XL341, XL342, XL343, XL344, XL345, XL346, XL350, XL352, XL355, and XL356
Alarms
The Notebook can be set to Alarm when the battery power level is reduced or when it reaches acritically low level. The Notebook can also be set to enter a low-power mode when the batteryreaches a specific power level.
CAUTION: The settings on the Alarms tab are preset for the Notebook to run at
optimum efficiency. Changing any of these settings may cause the Notebook to
function improperly. It is recommended that these settings be left at their default
values.
Rebooting After a Lockup
To reboot the Notebook when the keyboard is frozen, or when the screen is locked, press and holddown the Power button for at least four seconds to perform a Manual Shutdown. Then restart theNotebook with a single press of the Power button.
If the Notebook still does not recover, shut it down by pressing the Power button and holding itdown for four seconds. Then remove the battery and unplug the AC power for at least 30 seconds.Reinsert the battery or reconnect AC power, and press the Power button once to reboot.
Recovering From a Loss of Electrical Power
Loss of electrical power causes the Notebook to turn off automatically. This may cause loss of databecause the Microsoft Windows operating system is not able to close all the files and programsproperly.
Loss of power may be caused by one of the following:
Interruption of electrical power service
Accidental disconnection of the power cord
Default Alarm Settings
Setting Low Battery Critical Battery
Alarm power level 10% 0%
Notification Sound No Action
Power Mode No Action Hibernation
Active Enabled Enabled
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6 BATTERYAND POWER MANAGEMENT PRESARIO NOTEBOOK MAINTENANCEAND SERVICE GUIDE 1400 SERIES
Presario 1400 SeriesModels: XL240, XL241, XL242, XL244, XL245, XL246, XL247, XL250, XL340,
XL341, XL342, XL343, XL344, XL345, XL346, XL350, XL352, XL355, and XL356
If power surges or sags, the display and status lights may flicker, and the Notebook mayautomatically restart. If an improper shutdown occurs, the Microsoft Windows utility program,ScanDisk, runs automatically once power is restored. ScanDisk determines whether the impropershutdown has caused any errors on the hard disk. These errors may occur if the Microsoft Windowsoperating system is not able to close all files correctly before the shutdown. If no errors are found,the restart process continues. If ScanDisk does detect errors, follow the instructions on the screento continue the restart process. Work or information that was not saved before the loss of power orshutdown may be lost.
If a power failure occurs, or if the power cord disconnects while the Notebook is turned on, turn it offuntil normal service is restored. The next time the Notebook is turned on, ScanDisk may run tocheck the hard disk for errors caused by improper shutdown.
Increasing Battery Pack Operating Time
Battery pack operating life is affected by several variables. To avoid unnecessary replacement,consider the following when determining how long a charged battery pack should last:
Power conservation settings
Hardware configuration
Software applications
Installed options
Display brightness\\Server\projects\Compaq_Port\Portable TimesheetHard drive usage
Changes in operating temperatures
Type and number of installed PC cards
Note: Power consumption requirements for PC cards vary widely. Some cards drain thebattery pack very rapidly.
Battery pack operating life can be increased by as much as 50 percent by controlling the energyrequired by the Notebook and the energy stored in the battery pack.
Minimizing the Energy Required
To minimize the energy required by the Notebook, follow these guidelines:
Set the power conservation levels in the Power Management utility to Maximum.
Customize the time-out value to work more efficiently with the applications. The length ofbattery life depends on the values selected.
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PRESARIO NOTEBOOK MAINTENANCEAND SERVICE GUIDE 1400 SERIES BATTERYAND POWER MANAGEMENT 7
Presario 1400 SeriesModels: XL240, XL241, XL242, XL244, XL245, XL246, XL247, XL250, XL340,
XL341, XL342, XL343, XL344, XL345, XL346, XL350, XL352, XL355, and XL356
Maximizing the Energy Stored
To maximize the energy stored in the battery pack, follow these guidelines:
Condition a Battery Packat least every 30 days to improve overall battery performance.
Keep a battery pack in the Notebook when using it with AC power to supply the battery packwith a constant trickle charge.
Store the battery pack in a cool, dry place when not in use.
Conditioning a Battery Pack
CAUTION: To avoid loss of data, make sure that all information is saved beforecompletely discharging a battery pack.
To condition a battery pack, complete the following steps:
1. Plug in the AC adapter and allow the battery to charge until the fast charge arrow on thestatus display disappears. The battery gauge may read 100% for a period of time before thearrow disappears.
Note: Do not unplug the AC adapter until the arrow disappears.
2. Unplug the AC adapter and allow the battery to drain until the Notebook enters Hibernationmode. The Notebook can be used normally during this process.
Note: If the AC adapter is connected while the battery is draining, the process must berepeated, beginning with Step 1.
The battery is now reconditioned. Plug in the AC adapter and begin using the Notebook.
The table below shows typical battery charging times for each model.
Battery Charge Time
Li-ion Battery Pack Battery Power
Computer On Line 4.75 hours
Computer Off Line 3.00 hours
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8 BATTERYAND POWER MANAGEMENT PRESARIO NOTEBOOK MAINTENANCEAND SERVICE GUIDE 1400 SERIES
Presario 1400 SeriesModels: XL240, XL241, XL242, XL244, XL245, XL246, XL247, XL250, XL340,
XL341, XL342, XL343, XL344, XL345, XL346, XL350, XL352, XL355, and XL356
Disposing of a Used Battery Pack
In the interests of safeguarding our environment, Compaq Computer Corporation recommends thatnickel metal hydride (NiMH) and lithium-ion (Li-ion) battery packs be recycled. Battery packs shouldbe handled in accordance with country, state, province, or local regulations.
WARNING: Battery pack contains harmful components when exposed. Do not
open, crush, puncture, or incinerate the battery pack. It contains no
field-serviceable parts. Dispose of battery packs properly. Failure to dispose
of battery packs properly may cause harm to humans, animals, and
the environment.
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PRESARIO NOTEBOOK MAINTENANCEAND SERVICE GUIDE 1400 SERIES TROUBLESHOOTING 1
Presario 1400 SeriesModels: XL240, XL241, XL242, XL244, XL245, XL246, XL247, XL250, XL340,
XL341, XL342, XL343, XL344, XL345, XL346, XL350, XL352, XL355, and XL356
Troubleshooting
This section provides information for troubleshooting Compaq Presario 1400 Series PortableNotebooks. To isolate problems while troubleshooting the Notebook, refer to the followingprocedures:
1. Preliminary Steps.
2. Power-On Self-Test (POST).
3. Test the recommended actions described in the diagnostic tables if POST is unavailable or ifPOST displays an error message.
When following the recommended actions in the Sections about the Power-On Self-Test (POST) andDiagnostic Error Codes, perform the steps in the order listed. Rerun POST after each recommendedaction until the problem is solved or no error messages occur. Once the problem is solved, do notcontinue with any remaining recommended actions.
Note: If the problem is intermittent, check the Notebook several times to verify that theproblem is solved.
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2 TROUBLESHOOTING PRESARIO NOTEBOOK MAINTENANCEAND SERVICE GUIDE 1400 SERIES
Presario 1400 SeriesModels: XL240, XL241, XL242, XL244, XL245, XL246, XL247, XL250, XL340,
XL341, XL342, XL343, XL344, XL345, XL346, XL350, XL352, XL355, and XL356
Preliminary Steps
Before running the Power-On Self-Test (POST), complete the following steps:
1. If a Power-on password has been established, type the password and press the Enter key. Ifthe password is unknown, clear the password (See Clearing the Power-On Password).
2. Run the Computer Checkup (TEST).
3. Turn off the Notebook and all external devices.
4. Disconnect any external device that does not need testing. Do not disconnect the printer if itneeds testing or if it is required to log error messages.
Important: If the problem only occurs when an external device is connected to theNotebook, the problem may be related to the external device or its cable. Check this byrunning POST both with and without the external device connected.
5. Install loopback plugs in the serial and parallel connectors if these ports need testing.
6. Ensure that the hard drive is installed in the Notebook.
7. Ensure that the battery pack is inserted into the Notebook, and that it is connected to anexternal AC power source.
When these preliminary steps are completed, run the Power-on Self-Test (POST).
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PRESARIO NOTEBOOK MAINTENANCEAND SERVICE GUIDE 1400 SERIES TROUBLESHOOTING 3
Presario 1400 SeriesModels: XL240, XL241, XL242, XL244, XL245, XL246, XL247, XL250, XL340,
XL341, XL342, XL343, XL344, XL345, XL346, XL350, XL352, XL355, and XL356
Clearing the Power-On Password
CAUTION: Clearing the Power-on password also removes all of the Notebooks setup
attributes that are programmed in the CMOS.
If the password is unknown, clear the password by following these steps:
1. Turn off the Notebook.
2. Disconnect the power cord.
3. Perform the following steps from the Removal Procedures Section:
Battery PackKeyboard
Palmrest Cover with TouchPad (Upper CPU)
Heatspreader with Fan Assembly
4. Lift, with the flat end of a screwdriver1, and remove the RTC battery2 for 30 seconds, thenreplace.
5. Reassemble the Notebook.
6. Turn on the Notebook to verify that the Power-on password has been cleared. If it has notbeen cleared, repeat steps 1 through 9.
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4 TROUBLESHOOTING PRESARIO NOTEBOOK MAINTENANCEAND SERVICE GUIDE 1400 SERIES
Presario 1400 SeriesModels: XL240, XL241, XL242, XL244, XL245, XL246, XL247, XL250, XL340,
XL341, XL342, XL343, XL344, XL345, XL346, XL350, XL352, XL355, and XL356
Power-On Self-Test (POST)
To run POST, complete the following action:
Turn off the Notebook, then turn it on again. As soon as the Compaq logo appears, press ESC toclear the logo and display the POST messages as they occur.
If the Notebook does not beep, POST has successfully completed its test and detected no errors.
POST then re-boots from the hard drive, or from a bootable diskette if one is installed in the diskettedrive.
However, if POST detects errors, these errors are indicated by either displayed or audible messagesor both. Listed below are probable causes of and recommended actions to resolve the problems of
each POST error codes.The following tables list error codes, a description of the error condition, and the action required toresolve the error condition.
Note: If the system is not functioning well enough to run POST, or if the display is notfunctioning well enough to show POST error messages, refer to the Troubleshootingtables (pg 10).
Power-On Self-Test Messages
102System Board Failure
Probable Cause Recommended Action
DMA, timers, etc. Replace the system board.
162System Options Not Set
Probable Cause Recommended Action
Incorrect configuration. Run Computer Setup.
CMOS reflects an invalidconfiguration setting.
Run Computer Setup.
RAM failure. 1. Replace the memory modules.
2. Replace the system board.
XX000YZZ RAM failure. Replace the system board.
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Presario 1400 SeriesModels: XL240, XL241, XL242, XL244, XL245, XL246, XL247, XL250, XL340,
XL341, XL342, XL343, XL344, XL345, XL346, XL350, XL352, XL355, and XL356
XX000YZZ 201Memory Error
Probable Cause Recommended Action
Keyboard failure. 1. Ensure that no keys are pressedduring POST.
2. Reconnect the keyboard with the
Notebook off.3. Replace the keyboard.
304Keyboard or System Unit Error
Probable Cause Recommended Action
Keyboard or system board error. 1. Replace the keyboard.2. Replace the TouchPad or mouse.
3. Replace the system board.
601Diskette Controller Error
Probable Cause Recommended Action
Mismatch in drive type or failure inthe diskette controller.
1. Run Computer Checkup (TEST).2. Check or replace cables.3. Replace the system board.
605Diskette Drive Error
Probable Cause Recommended Action
Mismatch in drive type. Run Computer Setup.
1780Primary Hard Drive 0 Failure
Probable Cause Recommended Action
Disk 0 failed to respond. 1. Run Computer Checkup (TEST).2. Replace the hard drive.
Hard drive format error. 1. Run Computer Checkup (TEST).2. Replace the hard drive.
1782Hard Drive Controller
Probable Cause Recommended Action
Hard drive controller failure. 1. Run Computer Setup.2. Replace the hard drive.
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Presario 1400 SeriesModels: XL240, XL241, XL242, XL244, XL245, XL246, XL247, XL250, XL340,
XL341, XL342, XL343, XL344, XL345, XL346, XL350, XL352, XL355, and XL356
Compaq Diagnostics
Compaq Diagnostics are installed on the hard drive of the Notebook. Run the Diagnostic utilitieswhen viewing or testing system information or if devices have been installed or connected. IfCompaq Diagnostics are performed from a diskette, ensure that the diagnostic program isversion 10.11 or later.
Perform the following utilities from the Diagnostics menu:
Run Computer Checkup (TEST).
View System Information (INSPECT).
Prepare Notebook for a Compaq Service Call (RemotePaq)
If a problem is unsolvable, run the following Diagnostics utilities before calling for support:
1. Run Computer Checkup.
2. Save the device list.
3. Save the log of errors to file and print.
4. Run the View System Information (INSPECT) utility.
5. Save and print the information generated by the utility.
6. Have the files and the printed information ready when calling forsupport.
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PRESARIO NOTEBOOK MAINTENANCEAND SERVICE GUIDE 1400 SERIES TROUBLESHOOTING 7
Presario 1400 SeriesModels: XL240, XL241, XL242, XL244, XL245, XL246, XL247, XL250, XL340,
XL341, XL342, XL343, XL344, XL345, XL346, XL350, XL352, XL355, and XL356
Computer Checkup (TEST)
Computer Checkup (TEST) determines whether the various Notebook components and devices arerecognized by the system and functioning properly. Information generated by Computer Checkupcan be displayed, printed, or saved.
Follow this procedure to run Computer Checkup:
1. Plug the Notebook into an external power source. (A low-battery condition could interrupt theprogram.)
2. Turn on the external devices that need testing. Connect the printer if a log of error messagesneeds printing.
3. Insert the Compaq Diagnostics diskette in drive A.
4. Turn on or restart the Notebook. The Notebook starts from drive A, and the DiagnosticsWelcome screen is displayed.
5. Press Enter to continue. The Diagnostics menu is displayed on screen.
6. Select Computer Checkup from the Diagnostics menu. A Test Option menu is displayed.
7. Select View the Device List from the Test Option menu. A list of theinstalled Compaq devices is displayed.
8. If the list of installed devices is correct, select OK. The Test Option menu is displayed.
Note: If the list is incorrect, check new devices for proper installation.
Select one of the following from the Test Option menu:
Quick Check Diagnostics. This check runs a quick, general test on each device with aminimal number of prompts. If errors occur, they are displayed when the testing is complete.Error messages cannot be printed or saved.
Automatic Diagnostics. This diagnostic runs unattended, performs maximum testing of eachdevice with minimal prompts, and allows the operator to choose how many times to run the tests, to
stop on errors or to print and save a log of errors.
Prompted Diagnostics. This test allows maximum control over testing the devices. It permits theoperator to choose attended or unattended testing, whether or not to stop on errors, or to choose to
print or save a log of errors.
9. Follow the instructions on the screen as the devices are tested. When testing is complete, the
Test Option menu is displayed.
10. Exit the Test Option menu.
11. Exit the Diagnostics menu.
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Presario 1400 SeriesModels: XL240, XL241, XL242, XL244, XL245, XL246, XL247, XL250, XL340,
XL341, XL342, XL343, XL344, XL345, XL346, XL350, XL352, XL355, and XL356
View System Information (INSPECT)
The View System Information (INSPECT) utility provides information about the Notebook anddevices installed or connected to it. Display, print, or save the information.
Follow these steps to run View System Information (INSPECT) from the Compaq Diagnosticsdiskette:
1. Turn on the external devices that need testing. Connect the printer to print the information.
2. Insert the Compaq Diagnostics diskette in drive A.
3. Turn on or restart the Notebook. The Notebook starts from drive A, and the DiagnosticsWelcome screen is displayed.
4. Press Enter to continue. The Diagnostics menu is displayed.
5. Select View System Information (INSPECT) from the Diagnostics menu.
6. Select an item from the following list to view diagnostic codes:
7. Follow the instructions on the screen to cycle through the screens, to return to the list andchoose another item, or to print the information.
System
ROM
Keyboard
System ports
System storage
Graphics
Memory
Audio
Operating system
System files
Windows files
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PRESARIO NOTEBOOK MAINTENANCEAND SERVICE GUIDE 1400 SERIES TROUBLESHOOTING 9
Presario 1400 SeriesModels: XL240, XL241, XL242, XL244, XL245, XL246, XL247, XL250, XL340,
XL341, XL342, XL343, XL344, XL345, XL346, XL350, XL352, XL355, and XL356
Diagnostic Error Codes
Diagnostic error codes are displayed if the system recognizes a problem while running the CompaqDiagnostic program. These error codes help to identify possibly defective subassemblies.
The following tables list error codes, a description of the error condition, and the action required toresolve the error condition.
Important: Retest the system after completing each step. If the problem has not beenresolved, do not proceed with the remaining steps.
For the removal and replacement of a particular subassembly, see Procedures.
Select error codes by number or type:
101 through 114 (pg 10)
200 through 215 (pg 10)
300 through 304 (pg 10)
401 through 403 (pg 10)
501 through 516 (pg 13)
600 through 699 (pg 11)
1101 (pg 11)
1701 through 1736 (pg 12)
2402 through 2456 (pg 14)
2419 through 2456 (pg 15)
2458 through 2480 (pg 15)
3206 (pg 16)
3301 through 6623 (pg 16)
8601 through 8602 (pg 16)
Processor Test
Memory Test
Keyboard Test
Parallel Printer Test
Video Test
Diskette Drive Test
Serial Test
Hard Drive Test
Video Test
Video Test
Video Test
Audio Test
DVD or CD Test
TouchPad Pointing Device Test
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10 TROUBLESHOOTING PRESARIO NOTEBOOK MAINTENANCEAND SERVICE GUIDE 1400 SERIES
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XL341, XL342, XL343, XL344, XL345, XL346, XL350, XL352, XL355, and XL356
Memory, Keyboard, and Parallel Printer Test Error Codes
Memory Test Error Codes
Error Code Description Recommended Action
200-xx Memory machine ID test failed. 1. Flash the system ROM and retest.
2. Replace the system board andretest.
202-xx Memory system ROM checksumfailed.
203-xx Read-write test failed. 1. Remove the memory module andretest.
2. Install a new memory module andretest.
204-xx Address test failed.211-xx Random pattern test failed.
214-xx Noise test failed.
215-xx Random address test failed.
Keyboard Test Error Codes
Error Code Description Recommended Action
300-xx ID test failed. 1. Check the keyboard connection. Ifdisconnected, turn off the Notebookand reconnect the keyboard.
2. Replace the keyboard and retest.3. Replace the system board andretest.
301-xx Self/interface test failed.
302-xx Individual key test failed.304-xx Keyboard repeat test failed.
Parallel Printer Test Error Codes
Error Code Description Recommended Action
401-xx Printer failed or not connected. 1. Connect the printer.
2. Check power to the printer.
3. Install the loop-back connector andretest.
4. Check port and IRQ configuration.
5. Replace the system board and
retest.
402-xx Port test failed.
403-xx Printer pattern test failed.
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PRESARIO NOTEBOOK MAINTENANCEAND SERVICE GUIDE 1400 SERIES TROUBLESHOOTING 11
Presario 1400 SeriesModels: XL240, XL241, XL242, XL244, XL245, XL246, XL247, XL250, XL340,
XL341, XL342, XL343, XL344, XL345, XL346, XL350, XL352, XL355, and XL356
Diskette Drive and Serial Test Error Codes
Diskette Drive Test Error Codes
Error Code Description Recommended Action
600-xx Diskette ID drive types test failed. 1. Replace the diskette media and
retest.
2. Check and/or replace the diskettepower and signal cables and retest.
3. Replace the diskette and retest.
4. Replace the system board and
retest.
601-xx Diskette format failed.
602-xx Diskette read test failed.
603-xx Diskette read-write, compare testfailed.
604-xx Diskette random read test failed.
605-xx Diskette ID media failed.
606-xx Diskette speed test failed.
609-xx Diskette reset controller testfailed.
610-xx Diskette change line test failed.
697-xx Diskette type error.
698-xx Diskette drive speed not withinlimits.
699-xx Diskette drive/media ID error. 1. Replace media.
2. Run the Configuration andDiagnostics Utilities.
Serial Test Error Codes
Error Code Description Recommended Action
1101-xx Serial port test failed. 1. Check port configuration.
2. Replace the system board andretest.
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12 TROUBLESHOOTING PRESARIO NOTEBOOK MAINTENANCEAND SERVICE GUIDE 1400 SERIES
Presario 1400 SeriesModels: XL240, XL241, XL242, XL244, XL245, XL246, XL247, XL250, XL340,
XL341, XL342, XL343, XL344, XL345, XL346, XL350, XL352, XL355, and XL356
Hard Drive Test Error Codes
Hard Drive Test Error Codes
Error Code Description Recommended Action
1701-xx Hard drive format test failed. 1. Run the Configuration andDiagnostics Utilities and verify
drive type.
2. Ensure that all secondarydrives have secondary drivecapability.
3. Replace the hard drive and
retest.4. Replace the system board and
retest.
1702-xx Hard drive read test failed.
1703-xx Hard drive read-write, comparetest failed.
1704-xx Hard drive random seek testfailed.
1705-xx Hard drive controller test failed.
1706-xx Hard drive ready test failed.
1707-xx Hard drive recalibration testfailed.
1708-xx Hard drive format bad track testfailed.
1709-xx Hard drive reset controller testfailed.
1710-xx Hard drive park head test failed.
1715-xx Hard drive head select testfailed.
1716-xx Hard drive conditional formattest failed.
1717-xx Hard drive ECC* test failed.
1719-xx Hard drive power mode testfailed.
1724-xx Network preparation test failed.
1736-xx Drive monitoring test failed.
*ECC = Error Correction Code
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PRESARIO NOTEBOOK MAINTENANCEAND SERVICE GUIDE 1400 SERIES TROUBLESHOOTING 13
Presario 1400 SeriesModels: XL240, XL241, XL242, XL244, XL245, XL246, XL247, XL250, XL340,
XL341, XL342, XL343, XL344, XL345, XL346, XL350, XL352, XL355, and XL356
Video Test Error Codes
Continued
Video Test Error Codes
Error Code Description Recommended Action
501-xx Video controller test failed. The following steps apply to errorcodes 501-xx through 516-xx:
1. Disconnect external monitorand test with internal LCDdisplay.
2. Replace the display assemblyand retest.
3. Replace the system board andretest.
502-xx Video memory test failed.
503-xx Video attribute test failed.
504-xx Video character set test failed.
505-xx Video 80 x 25 mode 9 x 14character cell test failed.
506-xx Video 80 x 25 mode 8 x 8character cell test failed.
507-xx Video 40 x 25 mode test failed.
508-xx Video 40 x 25 mode test failed.
509-xx Video 320 x 200 mode color
set 0 test failed.
510-xx Video 640 x 200 mode color
set 1 test failed.511-xx Video screen memory page test
failed.
512-xx Video gray scale test failed.
514-xx Video white screen test failed.
516-xx Video noise pattern test failed.
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XL341, XL342, XL343, XL344, XL345, XL346, XL350, XL352, XL355, and XL356
Continued
Video Test Error Codes
Error Code Description Recommended Action
2402-xx Video memory test failed. The following steps apply to errorcodes 2402-xx through 2418-xx:
1. Run the Configuration andDiagnostics Utilities.
2. Replace the display assemblyand retest.
1. Replace the system board andretest.
2403-xx Video attribute test failed.
2404-xx Video character set test failed.
2405-xx Video 80 x 25 mode 9 x 14character cell test failed.
2406-xx Video 80 x 25 mode 8 x 8character cell test failed.
2408-xx Video 320 x 200 mode color
set 0 test failed.
2409-xx Video 320 x 200 mode color
set 1 test failed.
2410-xx Video 640 x 200 mode color testfailed.
2411-xx Video screen memory page testfailed.
2411-xx Video screen memory page testfailed.
2412-xx Video gray scale test failed.
2414-xx Video white screen test failed.
2416-xx Video noise pattern test failed.
2418-xx ECG/VGC memory test failed.
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PRESARIO NOTEBOOK MAINTENANCEAND SERVICE GUIDE 1400 SERIES TROUBLESHOOTING 15
Presario 1400 SeriesModels: XL240, XL241, XL242, XL244, XL245, XL246, XL247, XL250, XL340,
XL341, XL342, XL343, XL344, XL345, XL346, XL350, XL352, XL355, and XL356
Video Test Error Codes (Continued)
Error Code Description Recommended Action
2419-xx ECG/VGC ROM checksum testfailed.
The following steps apply to errorcodes 2419-xx through 2456-xx:
1. Run the Configuration andDiagnostics Utilities.
2. Disconnect external monitorand test with internal LCDdisplay.
3. Replace the display assemblyand retest.
4. Replace the system board andretest.
2421-xx ECG/VGC 640 x 200 graphicsmode test failed.
2422-xx ECG/VGC 640 x 350 16 color settest failed.
2423-xx ECG/VGC 640 x 350 64 color settest failed.
2424-xx ECG/VGC monochrome graphicsmode test failed.
2425-xx ECG/VGC monochrome graphicsmode test failed.
2431-xx 640 x 480 graphics test failed.
2432-xx 320 x 200 graphics (256 colormode) test failed.
2448-xx Advanced VGA Controller test
failed.
2451-xx 132-column Advanced VGA testfailed.
2456-xx Advanced VGA 256 Color testfailed.
Video Test Error Codes (Continued)
Error Code Description Recommended Action
2458-xx Advanced VGA BitBLT tes.t The following action applies toerror codes 2458-xx through
2480-xx:
Replace the system board andretest.
2468-xx Advanced VGA DAC test.
2477-xx Advanced VGA data path test.
2478-xx Advanced VGA BitBLT test.
2480-xx Advanced VGA LineDraw test.
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XL341, XL342, XL343, XL344, XL345, XL346, XL350, XL352, XL355, and XL356
Audio, DVD or CD, and TouchPad/Pointing Device Test Error Codes
Audio Test Error Codes
Error Code Description Recommended Action
3206-xx Audio System Internal Error. Replace the system board andretest.
TouchPad/Pointing Device Interface Test Error Codes
Error Code Description Recommended Action
8601-xx Mouse test failed. 1. Replace the TouchPad andretest.
2. Replace the system board andretest.
8602-xx Interface test failed.
DVD or CD Drive Test Error Codes
Error Code Description Recommended Action
3301-xx DVD or CD drive read test failed. 1. Replace the DVD or CD andretest.
2. Verify that the speakers areconnected.
3. Verify that drivers are loadedand properly installed.
4. Replace the DVD or CD driveand retest.
5. Replace the system board andretest.
3305-xx DVD or CD drive seek test failed.
6600-xx ID test failed.
6605-xx Read test failed.
6608-xx Controller test failed.
6623-xx Random read test failed.
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PRESARIO NOTEBOOK MAINTENANCEAND SERVICE GUIDE 1400 SERIES TROUBLESHOOTING 17
Presario 1400 SeriesModels: XL240, XL241, XL242, XL244, XL245, XL246, XL247, XL250, XL340,
XL341, XL342, XL343, XL344, XL345, XL346, XL350, XL352, XL355, and XL356
Troubleshooting without Diagnostics
This section provides information about how to identify and correct some common hardware,memory, and software problems. It also explains several types of common messages that may bedisplayed on the screen. The following pages contain troubleshooting information for the topics inthe list below:
Since symptoms of different problems can appear to be similar, carefully match the symptoms of theNotebook malfunction against the problem description in the Troubleshooting tables to avoid amisdiagnosis.
WARNING: To avoid a potential shock hazard during troubleshooting procedures,
disconnect all power sources before removing the keyboard cover or thedisplay bezel.
Audio (pg 19)
Battery (pg 19)
DVD or CD drive (pg 22)
Diskette drive (pg 23)
Display (pg 24)
Hard drive (pg 27)
Hardware Installation (pg 28)
Memory Problems (pg 30)
PC Card (pg 31)
Power (pg 32)
Printer (pg 33)
TouchPad (pg34)
Keyboard/Numeric keypad
(pg 29)
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18 TROUBLESHOOTING PRESARIO NOTEBOOK MAINTENANCEAND SERVICE GUIDE 1400 SERIES
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XL341, XL342, XL343, XL344, XL345, XL346, XL350, XL352, XL355, and XL356
Before Replacing Parts
1. Verify that cables are connected properly to the parts suspected to be defective.
2. Run Computer Setup after connecting external devices.
3. Verify that all required device drivers are installed.
4. Verify that all required changes have been made to the CONFIG.SYS file.
5. Verify that all required changes have been made to the AUTOEXEC.BAT file.
6. Verify that all printer drivers have been installed for each application.
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PRESARIO NOTEBOOK MAINTENANCEAND SERVICE GUIDE 1400 SERIES TROUBLESHOOTING 19
Presario 1400 SeriesModels: XL240, XL241, XL242, XL244, XL245, XL246, XL247, XL250, XL340,
XL341, XL342, XL343, XL344, XL345, XL346, XL350, XL352, XL355, and XL356
Solving Minor Problems
Some minor problems and possible solutions are outlined in the following tables. If the problemappears related to a software application, check the documentation provided with the software.
Solving Audio Problems
Some common audio problems and solutions are listed in the following table:
Solving Battery Pack and Battery Gauge Problems
Some causes and solutions for common battery pack problems are listed in the table below. TheSolving Power Problems section in this chapter may also be applicable.
Continued
Solving Audio Problems
Problem Probable Cause Solution
Notebook does notbeep after thePower-On Self-Test(POST).
This action is typical; itindicates successfulcompletion of the Power-OnSelf-Test (POST).
No action is required.
Solving Battery Pack and Battery Gauge Problems
Problem Probable Cause Solution
Notebook wont turnon when battery packis inserted and powercord is unplugged.
Battery pack is discharged. Connect the Notebook toan external powersource and charge thebattery pack;
OR
Replace the battery packwith a fully chargedbattery pack.
Check the batteryconnectors on the systemboard to ensure that theyare evenly spaced and notbent or broken.
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20 TROUBLESHOOTING PRESARIO NOTEBOOK MAINTENANCEAND SERVICE GUIDE 1400 SERIES
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XL341, XL342, XL343, XL344, XL345, XL346, XL350, XL352, XL355, and XL356
Solving Battery Pack/Gauge Problems
Problem Probable Cause Solution
Notebook is beeping andbattery icon is blinking.
Battery charge is low. Immediately save any open file(s).Then try either pf the followingsolutions:
Connect the Notebook to anexternal power source to chargethe battery pack.
Turn off the Notebook or initiate
Hibernation until you can findanother power source or charge thebattery pack.
Notebook battery icon onthe front of the unitblinks to indicate low-battery condition, but theNotebook does not beep.
Volume is turned down toolow.
Adjust the volume.
Battery icon does notlight, and battery packwill not fast charge.
Battery pack is alreadycharged.
No action is necessary.
Battery pack was
exposed to extremetemperatures.
Allow the battery pack time to return
to room temperature.
Battery pack is at the endof its life.
Replace the battery pack.
You have to set the dateand time every time youturn on the Notebook.
RTC battery is dead. Replace the RTC battery. SeeRemoving the RTC Battery section inthis guide.
Battery charge does notlast as long as expected.
Battery is being exposed tohigh or extremely coldtemperatures.
Keep the battery pack within therecommended temperature range foroperation or storage.
Operating Range: 50 F to 104 F
(10 C to 40 C) Storage Range: -4 F to 86 F (-20
degrees C to 30 C)
Recharge the battery pack.
Continued
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PRESARIO NOTEBOOK MAINTENANCEAND SERVICE GUIDE 1400 SERIES TROUBLESHOOTING 21
Presario 1400 SeriesModels: XL240, XL241, XL242, XL244, XL245, XL246, XL247, XL250, XL340,
XL341, XL342, XL343, XL344, XL345, XL346, XL350, XL352, XL355, and XL356
Continued
Solving Battery Pack/Gauge Problems (Continued)
Problem Probable Cause Solution
Battery has partiallyself-discharged.
Recharge the battery. Discharge thebattery completely, and thenrecharge it.
Power management isdisabled.
Set a power management level inComputer Setup.
An external device or PCcard is draining the
battery.
Turn off or disconnect externaldevices when not in use.
Battery is warm to thetouch after charging.
Normal warming hasoccurred due to charging.
No action is required.
Battery pack operatingtime is far less than thedocumented averageoperating time.
Power management isturned off or disabled.
Enable power management inComputer Setup and in WindowsPower Properties.
An external device orPC card is draining thebattery.
Turn off or disconnect externaldevices when not in use.
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XL341, XL342, XL343, XL344, XL345, XL346, XL350, XL352, XL355, and XL356
Solving DVD or CD Drive Problems
Some causes and solutions for common DVD or CD drive problems are listed in the following table.
Solving Battery Pack/Gauge Problems (Continued)
Problem Probable Cause Solution
Battery pack has partially self-discharged.
Condition the battery pack by fullycharging, fully discharging, then fullyrecharging again.
To maintain the charge, leave batterypacks in the Notebook when it isconnected to external power.
If the Notebook is disconnected fromexternal power for more than twoweeks, remove battery packs fromthe Notebook to reduce the dischargerate.
Battery pack is being exposedto high temperatures orextremely cold temperatures.
Keep the battery pack within therecommended temperature range foroperation or storage.
Operating Range: 50 F to 104 F(10 C to 40 C)
Storage Range: -4 F to 86 F (-20
d C to 30
C)Recharge the battery pack.
Solving DVD or CD Drive Problems
Problem Probable Cause Solution
DVD or CD drive cannotread a compact disc.
Disc is upside down orimproperly inserted in the DVDor CD drive.
Open the loading tray, place thecompact disc in tray (label sideup), then close tray.
CD is CD Plus or Pregap/Track 0type.
Cannot read these types of CDs in24X. Remove the CD.
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Presario 1400 SeriesModels: XL240, XL241, XL242, XL244, XL245, XL246, XL247, XL250, XL340,
XL341, XL342, XL343, XL344, XL345, XL346, XL350, XL352, XL355, and XL356
Solving Diskette Drive Problems
Some causes and solutions for common diskette drive problems are listed in the table below:
Solving Diskette Drive Problems
Problem Probable Cause Solution
Diskette drive cannotwrite to a diskette.
Diskette is write-protected. Disable the diskettes write-protect feature or use a diskettethat is not write-protected.
Notebook is writing to the
wrong drive.
Check the drive letter in the path
statement.
Not enough space is left on thediskette.
Use another diskette.
Drive error has occurred. Run Computer Checkup from theCompaq Diagnostics diskette.
Diskette is not formatted. Format the diskette. At thesystem prompt, enterFORMAT A:
Cannot boot fromdiskette.
Bootable diskette is not indrive A.
Put the bootable diskette indrive A.
Diskette boot has incorrectsetting in Computer Setup. Run Computer Setup and setdiskette as first to boot.
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24 TROUBLESHOOTING PRESARIO NOTEBOOK MAINTENANCEAND SERVICE GUIDE 1400 SERIES
Presario 1400 SeriesModels: XL240, XL241, XL242, XL244, XL245, XL246, XL247, XL250, XL340,
XL341, XL342, XL343, XL344, XL345, XL346, XL350, XL352, XL355, and XL356
Solving Display Problems
This section lists some causes and solutions for common Notebook display and external monitorproblems.
You can perform a monitor self-test on an external VGA color or monochrome monitor bydisconnecting the monitor from the Notebook. To do so, complete the following steps:
1. Turn off the monitor.
2. Turn off the Notebook.
3. Disconnect the monitor signal cable from the Notebook.
4. Turn on the monitor and allow it to warm up for one minute.
The display should appear white. On the left and right sides of the screen, a narrow black bordermay also be present. If the display screen indicates either of these patterns, the monitor is workingproperly.
Solving Display Problems
Problem Probable Cause Solution
Screen is dim. Brightness control is set too
low.
Adjust the Brightness of the display by using
Fn+F7 or Fn+F8.
Notebook screen is in direct
light.
Tilt display or move Notebook.
Screen is blank. Screen save was initiated byPower Management due tolack of user activity.
Press any key or touch the TouchPad.
Display has overheated. If the Notebook is in direct sunlight, move it toshaded area and allow it to cool off.
Display is blank and theSuspend icon isflashing.
System is in Suspend mode. Press any key or touch the TouchPad.
Internal display is
blank, but the screen onan external monitordisplays information.
Display function was switched
to the external monitor.
Use Fn+F3 to switch between LCD or CRT.
Internal display flashesor has garbled
characters when theNotebook is connectedto an external monitor.
Used 1024 x 768 or higherresolution on external monitor
and toggled back to internaldisplay, which supports up to800 x 600.
Restart the Notebook.
Continued
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PRESARIO NOTEBOOK MAINTENANCEAND SERVICE GUIDE 1400 SERIES TROUBLESHOOTING 25
Presario 1400 SeriesModels: XL240, XL241, XL242, XL244, XL245, XL246, XL247, XL250, XL340,
XL341, XL342, XL343, XL344, XL345, XL346, XL350, XL352, XL355, and XL356
Continued
Solving Display Problems
Problem Probable Cause Solution
The light tubes on theedge of the displaypanel do not light up,and the Power-OnSelf-Test (POST)completes when theunit is powered up.**
Improper backlight or displaycable connections
Replace the display assembly.
Defective inverter board Replace the display assembly.
Defective display cable Replace the display assembly.
Defective display panel Replace the display assembly.
Defective system board Replace the system board.
The light tubes on theedge of the display
panel do not light up,and the Power-On Self-Test (POST) does notcomplete when the unitis powered up.**
Defective system board Replace the system board.
Backlight (brightn
Recommended