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www.primaxis.com.au
Your city, in your hands
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www.primaxis.com.au
Content
What is a Smart City?
What is ‘Improve Your City’?
Community engagement
• Mobile Application
• Technician App
• Website
• Social and participatory platform
• Viral platform
Solution for City Councils
• At a glance
• Comprehensive management
• Dashboard
• User profiles
• Different geographic areas
• Administer the ‘Improve Your City’ platform
IYC OpenAPI
Communication plan
Comparative
Benefits for Community
Benefits for City Councils
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3What is a Smart City?
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What is a Smart City?A more sustainable city using new technologies
Smart Cities are cities that use information technology to create an urban space with infrastructures, networks and intelligent platforms with millions of sensors and actors, into which we include active people and their smart-phones.
The Smart City converts into a digital platform that allows to maximise economy, society, the environment and the well being of the city and facilitates the change to a more sustainable behavior by all of its agents: users, companies and administration.
4What is Improve Your City?
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What is ‘Improve Your City’?
‘Improve Your City’ (IYC) is a communication platform between the public and the City Council framing Smart City solutions, based on three fundamental pillars of Open Government: Participation, Collaboration and Transparency. The platform provides different channels and communication tools, both for the community and for City Councils. The community can send service requests, suggestions and ask questions via a mobile
application, and so turning themselves into the sensors of the city. On the other hand, the City Council utilises a back office application that allows them to manage the requests sent by the comunity, analyse statistics, generate work orders and control its providers’ activity.
IYC integrates Open311 and OpenAPI standards.
Convert your city into a Smart City optimizing your resources
Efficient management
Transparent city
Participatory city
5Citizen engagement
www.primaxis.com.au
Community Engagement
What are the hours of public libraries?
There’s an abandoned car in my street since 3 weeks
The pothole in my street already caused 7 accidents
I’d like to have a public pool in my neigborhood
There’s a broken street lamp at my door
An informed community is an active community
The Community are part of the solution
30 seconds to send a service request/question/suggestion
Real time tracing of your requests
Direct and two-way communication between the Community and City Councils
Social and participatory network of your city
6Citizen engagement
www.primaxis.com.au
Mobile Application01
One single application - infinite functionalities and possibilities
Dynamic and customizable
Social and participatory
‘Improve Your City’ offers as many functionalities as there are requirements in your City Council. Users just download a single application, but will have access to all the services the City
Council wants them too. The community generated by the platform makes communication between your community and your city council two-way and active.
App Store
Multi language
Easy to use with an intuitive interface
7Citizen engagement
www.primaxis.com.au
Mobile Application01
Send service requests in 30 seconds
Social forum
Send suggestions and ideas
City alerts and activities
From a single screen, simply by adding a service request type and a photo. Users will constantly be updated about their request’s status.
Ask anything you want about your city. Although any user can respond to any question, there will always be an official answer.
Your community know what they need and want , better than anyone. Suggestions can be surprisingly creative.
Blackouts, roadblocks, events and parties. Any alert the City Council officials send, will immediately pop up on your users’ mobile phones.
8Citizen engagement
www.primaxis.com.au
Mobile Application01
We know that no two cities are the same, that’s why ‘Improve Your City’ adapts to your environment
The application provides the ability to add as much functionality as you would like:
Customise the home screen and adapt its colours to your corporate image and branding.
Manage the categories and questions you would like your community to interact with.
Free Zone
Dynamic categories
Custom design
Direct access to websites
Documentupload
Profiles in social networks
And much more...
Users choose what kind of alerts they would like to receive and how; on their smartphones or by e-mail.
Configure alerts
9Citizen engagement
www.primaxis.com.au
Technician App01
Specific technician`s app to complete the feedback circuit
Two kind of user profiles: Team Leader and Technician
Management of reports Internal communication within the City Council
Attach pictures and comments when the issue is fixed
9Technician App
10Citizen engagement
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Website02
All the content available from one single website
Consult public service requests
Report service requests
City alerts
News
Links to content of interest
Public questions and suggestions
“Anonymous” user/public area
Create service requests and share
Support
Comment
Follow
Flag
My service requests
My comments
My supports
Registered user/private area
Users can access the services provided by ‘Improve Your City’ from any device with Internet connectivity through a single website. Each City Council has its own website, with its own domain name and corporate image.
11Citizen engagement
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Social and ParticipatoryPlatform03
‘Improve Your City’ is a community where your City Council and the Community collaborate, exchange information and connect virtually.
Users can:
Be part of the community of your city
Add comments and photos to an existing service request
Respond to the questions of others
Support suggestions they con-sider of interest
See their contacts’ activity and interact with them
12Citizen engagement
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Viral Platform04
Go viral and offer new functions to your community and companies with proper websites
From the ‘Improve Your City’ website you can create widgets of different sizes, choose the data you want to appear and customise its colour scheme to integrate it perfectly into different websites. Generating a widget facilitates access to ‘Improve Your City’ from any website, blog, social network or desktop.
Widgets
The Facebook application is a way to attract and attach the audience to improve your city. Furthermore, the platform incorporates a “Civic Points” system that rewards the users’ activity, such as uploading photos, adding information, sending service requests, etc.
Facebook application
You can comment, support and follow any of the mobile application’s functions, not only from within the app, but also from any social network.
Social networks
13Solution for city councils
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Solution for City Councils
Dashboard
Workflow management
SLA control
Automatic reports
‘Improve Your City’ reduces management cost and time
14Solution for city councils
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At a Glance01
Dashboard
Control the number of Received; Pending and Solved service requests and their gateways, in real time.
The system allows you to analyse and define SLA services improving the services’ efficiency and reducing request response times.
You can see the key points of your city, service request hot spots and their evolution analysing and comparing different map types.
Making decisions is much easier when managing real data
Heat map and evolutionary map
Control about employ-ees and providers
15Solution for city councils
www.primaxis.com.au
Comprehensive management02
The exclusive anti-double system automatically detects the possible duplicate service requests, saving management time.
The automatic service request assignment to the corresponding attendants and defining predetermined notifications users receive, reduce your managers’ work load and allow them to focus on other tasks.
Keep your managers connected through the platform’s private message system. In this manner, they are aware of updates and news concerning service requests.
Service requests by Area, Category, Keyword. We allow a large variety of filters at your disposal, so you can easily locate the information needed.
Anti-double system Streamline the workflow
Internal communication Search engine
Citizen Technician
Manager
16Solution for city councils
www.primaxis.com.au
Dashboard03
From ‘Improve Your City’ you can generate reports to determine the number of received service requests within a certain time period; the requests that have been solved by a
particular person; be informed of the creation of a specific service request category; or compare different areas, dates or categories.
Allow the users to rate the level of service against their request.
Keep track of what is happening in your city
How good is the service?
17Solution for city councils
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User Profiles04
‘Improve Your City’ is accessible from any common device which improves the end-user’s experience
Coordinators• Access to reports• Dynamic maps
Managers• Request management• Interaction with the
Community
Supervisors• Request tracking• Work evaluation
Technicians• Work orders• Check-in completed
tasks
18Solution for city councils
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Different GeographicAreas05
One city, but several neighborhoods and managers
Managers and suppliers will receive different notifications, depending on where the issue arose.
19Solution for city councils
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Administer the ‘Improve Your City’ Platform05
Control the ‘Improve Your City’ platform from a single point
Application
Changing the application’s look is as simple as uploading a photo and selecting “Accept”: The image change will then be reflected on all devices.
Define SLA agreements for each category. To guarantee the service quality, you can configure e-mail notifications and alerts.
Your city probably doesn’t need a “Stranded Whale“ category, or does it? Since we want to allow flexibility, we have included an icon gallery at your disposal, so you can add or remove the categories you wish to use.
Categories Services
20IYC OpenAPI
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IYC OpenAPI
Integration
OpenAPI allows us to integrate the platform into other systems used by the Council.
Providers can integrate ‘Improve Your City’ into their systems.
Puts the proper information at the disposal of third party developers, to exploit the service, with the intention to encourage the development of new applications and the integration into external information systems.
Development Providers
The Community, companies, civic developers, etc. can access a private and public API to consult data and/or create new functionalities and applications
21Communication plan
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Communication Plan
We’re aware that a successful implementation depends on excellent marketing. Thus, ‘Improve Your City’ incorporates a communication plan, that guarantees the total visibility of the application and your city council to all local media.
Your city’s image
• Customized web site
• Press releases
• Design of an invitation for press conferences
• Brochure design for citizens
• Custom poster design for public installations
• Marquee poster design
• Web site banners
• Promotional video
• Stamp Smart City
• Digital stamp for web site
• Creation of profiles in social networks
• Chats in centres explaining the service
• Printing of all graphic material
• Promotional Merchandising: Bags, pins, pens, magnets
22Comparative
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Comparative25,000 cities in the US already use customer engagement systems
$9.00 $5.30 $0.65Management cost of a service request reported by a field technician
Management cost of a service request received by telephone
Management cost of a service request using customer engagement systems
Philadelphia, PA1,500,000 inhabitants
Oceanside, CA170,000 inhabitants
annual cost reduction
50%
Annual saving
$128K
Albuquerque, NM540,000 inhabitants
service requests made the system profitable
6.000
With ‘Improve Your City’ the management of a service request will cost you 14 times less and 8 times less than receiving the request via telephone.
*$USD
23Benefits for citizens
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Benefits for the Community
Communities are part of the solution
30 seconds to send a service request/question/suggestion, from any point at any time
Real time tracking of your communication with the City Council
Direct and two-way communication with the Council at any moment
Creates the social and participatory network of your city
24Benefits for city councils
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Benefits for City Councils
Improves the relation and collaboration between city council and the Community
Helps the automatic and efficient management infrastructures and urban services
Reduces the public spending dedicated to the provision and management of public services
Increases the quality and efficiency of the services, managing resources adequately
Creates a more sustainable city
Facilitates the decision making
Improves the transparency of your City Council
Positions your city at the avant-garde of Smart Cities
25Benefits for city councils
www.primaxis.com.au
More information:www.primaxis.com.au
sales@primaxis.com.au1800 052 077
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