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RESEARCH PROJECT REPORT
ON
ANALYSIS OF PERFORMANCE APPRAISAL SYSTEM IN REFRENCE
TO EMBEX
SUBMITTED FOR THE PARTIAL FULFILLMENT OF THE DEGREE OF
MASTER OF BUSINESS ADMINISTRATION
of
PUNJAB TECHNICAL UNIVERSITY
By
MANPREET KAUR VERN
14!14
MBA III SEMESTER
UNDER THE SUPERVISION OF
M"#VISHAL
Chandigarh Business School o Ad!inis"ra"ion # $andran#
Mohali
%&'()%&'*
INTRODUCTION+
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His"orical e,alua"ion+
EMBEX (%) %**'* % +', f'%-('" .+ .-) /%0# B".+&.+& % +', )'"./' fo" -"./.-y 0'o02' -o
3".+& o"' /ofo"- .+ -('." 2.') .+ o5" o+2y o--o# EMBEX (%) 2%5+/('* -(' CBS /%"*
.+ )(o"- )0%+ -.' #CBS .) % '"y 3'%5-.f52 /o+/'0- *').&+'* 3y E3'6# I+ -(.) )'"./' ,'
(%' /o'"'* %2o)- ''"y )'&'+- of % /5)-o'" 2.f' )-y2' -(%- 0"o.*') %".o5) 3'+'f.-)
3y /5--.+& -(' /o)-) of /o)-) of ''"y .-' of 35y#
Mo--o 3'(.+* /3) .) -o /o'" -(' *.ff'"'+/' 3'-,''+ VIP -o IP %+* IP -o P # S-%"-.+& -('
-(.+&) 3y %7.+& yo5 2.--2' 3.- .+*'0'+*'+- o+ o+'y %--'") 3y /5--.+& -(' /o)- of yo5")
''"y '60'+)' %+* -"y -o 0"o.*' /5- of )-%+*%"* -o ''"y /o+)5'"#
Embed performance management
I+ o5" ,o"7 /2.'+-) 8 ,' (%' )''+ -(%- ,('"' 0'"fo"%+/' %+%&''+- .) % 0%"- of
-(' 35).+')) /52-5"' 8 HR 35).+')) 0%"-+'") %+* 2'%*'") of o"&%+.9%-.o+) %"'
fo/5).+& -('." '02oy'') o+ 0'"fo"%+/' .0"o''+- 8 "%-('" -(%+ :5)-
0'"fo"%+/' %+%&''+- %+* o5" .', .) -(%- -(.) )(.f- /%+ 3' )500o"-'* 3y;
H%.+& %+ 'ff./.'+- 8'%)y -o 5)' %+* f2'6.32' o+2.+' -%2'+- %+%&''+-
)of-,%"' )y)-'#
T"%.+.+& %+%&'") .+ -(' 7'y )7.22) of f''*3%/7 8 o3:'/-.' )'--.+&) 8
/o%/(.+& %+*-'" %+* 2o+&>-'" 0'")o+%2 &o%2)
D'o+)-"%-') &"'%- .+.-.%-.' %+* '+'"&y .+ 05")5.+& ('" 0'")o+%2 &o%2)
E/cellen"+ Fre2uen"l1 e/ceeds e/0ec"a"ions
E)-%32.)(') /2'%"8 )0'/.f./8 %+* '%)5"%32' 0'")o+%2 &o%2)
H%) %--%.+'* (.) 0'")o+%2 &o%2)8 ,(./( (%) 2'* -o %"7'*2y .0"o'* 0'"fo"%+/'
S'-) &o%2) -(%- %"' %22 %//o0%+.'* 3y ,'22>*').&+'* %/-.o+ 02%+)
D'o-') %:o" 'ffo"- -o "'%/(.+& ('" 0'")o+%2 &o%2)
I) %32' -o ''- (.) 0'")o+%2 &o%2) ,(.2' %2)o ''-.+& (.) 0'"fo"%+/' &o%2)
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Co+-.+5') -o )'- .+/"'%).+&2y /(%22'+&.+& 0'")o+%2 &o%2)
S(o,) &"'%- /o+f.*'+/' "'&%"*.+& ('" %3.2.-y -o ''- 0'")o+%2 &o%2)
Full1 co!0e"en"+ Mee"s e/0ec"a"ions
T%7') (.) 0'")o+%2 &o%2) )'".o5)2y
L.)-'+) -o /o5+)'2 f"o o-('") "'&%"*.+& ('" 0'")o+%2 &o%2) %+* -(' 3')- )-"%-'&.')
-o ''- -('
S'-) /(%22'+&.+& y'- "'%2.)-./ &o%2) "'&%"*.+& (.) )7.22)8 '*5/%-.o+8 %+* /%"''"
H%) ')-%32.)('* 0'")o+%2 &o%2) %+* % 0%-( -o ''- -('
O3-%.+) -(' -"%.+.+& -(%- .) +''*'* -o %/(.'' ('" 0'")o+%2 &o%2)
H'20) o-('" '02oy'') *'-'".+' -('." 0'")o+%2 &o%2)
S(o,) % (.&( *'&"'' of -'+%/.-y .+ 05")5.+& (.) 0'")o+%2 &o%2)
Marginal+ Occasionall1 ails "o !ee" e/0ec"a"ions
S'-) 0'")o+%2 &o%2)8 35- +o+' -(%- ,o52* '+(%+/' ('" 0'"fo"%+/' o+ -(' :o3
T%7') +o )'".o5) )-'0) -o ''- (.) 0'")o+%2 &o%2)
S'-) '"y &'+'"%2 0'")o+%2 &o%2)
S'-) 5+/(%22'+&.+& 0'")o+%2 &o%2)
H%)+- %*' % )'".o5) /o.-'+- -o ''-.+& ('" 0'")o+%2 &o%2)
S'-) 2of-y 0'")o+%2 &o%2) 35- (%) +o 02%+) o" )-"%-'&.') -o ''- -('
D'o+)-"%-') '"y 2.--2' 0'").)-'+/' .+ -(' 05")5.- of 0'")o+%2 &o%2)
Unsa"isac"or1+ Consis"en"l1 ails "o !ee" e/0ec"a"ions
H%) ')-%32.)('* +o &o%2) -o f5"-('" *''2o0 (.) )7.22)8 %3.2.-.')8 o" '60'"-.)'
A//'0-) +o "')0o+).3.2.-y fo" )'--.+& ('" o,+ 0'")o+%2 &o%2)
H%) (%* -(' )%' 0'")o+%2 &o%2) fo" %+ '6-'+*'* 0'".o* of -.' %+* (%) f%.2'* -o
''- %+y of -('
G.') 50 '%).2y .+ -(' 05")5.- of (.) 0'")o+%2 &o%2)
J50) f"o o+' 0'")o+%2 &o%2 -o %+o-('" 35- "'%/(') +o+'
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P5")5') 0'")o+%2 &o%2) %- -(' '60'+)' of 0'"fo"%+/' &o%2)
Res0onding "o 0eror!ance a00raisals and coaching
E/ce0"ional+ Consis"en"l1 e/ceeds e/0ec"a"ions
F522y /o.-) ('")'2f -o fo22o,.+& )0'/.f./ %/-.o+ 02%+) -o %7' .0"o''+-)
+o-'* .+ ('" 0'"fo"%+/' %00"%.)%2
A//'0-) /o+)-"5/-.' f''*3%/7 0o).-.'2y %+* .) (.&(2y o".'+-'* -o,%"* %7.+&
.0"o''+-) .+ %"'%) *.)/5))'* ,.-( (.
M%7') .'*.%-' /o""'/-.' %/-.o+ 3%)'* o+ -(' /o%/(.+& -(%- )(' "'/'.')
A/-.'2y )''7) /o%/(.+& %+* 5)') .- ,.)'2y
C%"'f522y /o+).*'") ''"y 0o.+- .+ (.) 0'"fo"%+/' %00"%.)%2 %+* -%7') )0'/.f./)-'0) -o *'%2 ,.-( '%/(
E/cellen"+ Fre2uen"l1 e/ceeds e/0ec"a"ions
A00"'/.%-') /o%/(.+& %+* %/-) o+ -(' f''*3%/7 -(%- )(' "'/'.')
U)') -(' f''*3%/7 f"o (.) 0'"fo"%+/' %00"%.)%2 %+* /o%/(.+& -o f.+'>-5+' (.)
)7.22)
H%) 3''+ -%7.+& (.&(2y 'ff'/-.' )-'0) -o 50&"%*' ('" 0'"fo"%+/' .+ %"'%) -(%-
,'"' +o-'* .+ ('" 2%)- 0'"fo"%+/' %00"%.)%2
A//'0-) f''*3%/7 .+ (.) 0'"fo"%+/' %00"%.)%2 ,.-( %+ o0'+ .+* %+* "'%*.+')) -o
-%7' %/-.o+
H%) -%7'+ ('" )7.22) -o %+ '+-."'2y +', 2''2 3y fo/5).+& o+ -(' /o%/(.+& -(%- )('
(%) "'/'.'*
Full1 co!0e"en"+ Mee"s e/0ec"a"ions
T%7') 0'"fo"%+/' %00"%.)%2 f''*3%/7 )'".o5)2y %+* (%) %*' %+y
.0"o''+-) 3%)'* o+ .- P%y) /%"'f52 %--'+-.o+ -o -(' /o%/(.+& -(%- (' "'/'.') %+* (%) 50&"%*'* (.)
0'"fo"%+/' %) % "')52-
T%7') %00"o0".%-' )-'0) -o fo22o, -(' %/-.o+ 02%+ %+* .0"o' ('" 0'"fo"%+/' .+
%"'%) +o-'* .+ ('" 0'"fo"%+/' %00"%.)%2
H%) -%7'+ %/-.o+) %) % "')52- of (.) o)- "'/'+- 0'"fo"%+/' %00"%.)%28 ,(./( (%'
2'* -o %"7'* .0"o''+-) .+ 0'"fo"%+/'
I) (.&(2y "'/'0-.' -o /o%/(.+& %+* %+%&'".%2 f''*3%/7
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Marginal+ Occasionall1 ails "o !ee" e/0ec"a"ions
R'%/-) *'f'+).'2y -o f''*3%/7 o+ ('" 0'"fo"%+/'
A00'%") -o 2.)-'+ -o /o%/(.+& 35- -('+ %7') +o /(%+&') .+ (.) 3'(%.o"
N''*) f"'5'+- 0"o**.+& 3'fo"' -%7.+& %+y %/-.o+ o+ f''*3%/7 .+ ('" 0'"fo"%+/'
%00"%.)%2
M%7') % f', 5./7 %+* '%)y /(%+&') %f-'" 3'.+& /o%/('* 35- .&+o"') -(' 2%"&'"
.))5')
A)7) +o 5')-.o+) *5".+& -(' /o%/(.+& )')).o+) %+* -('+ ('%*) off .+ -(' ,"o+&
*."'/-.o+
I'*.%-'2y "'%/-) -o %+y /o+)-"5/-.' f''*3%/7 ,.-( *'+.%2
Co.-) -o -%7.+& /o""'/-.' %/-.o+ %f-'" (.) 0'"fo"%+/' %00"%.)%2 35- -('+ f%.2)
-o *o )o
T%7') )o' /o""'/-.' %/-.o+) .'*.%-'2y %f-'" ('" 0'"fo"%+/' %00"%.)%2 35-
-('+ )2.*') 3%/7 -o ('" o2* ,%y)
Unsa"isac"or1+ Consis"en"l1 ails "o !ee" e/0ec"a"ions
Do')+- 2.)-'+ -o -(' /o%/(.+& 0"o.*'* -o (.
I&+o"') f''*3%/7 -(%- )(' "'/'.') .+ ('" 0'"fo"%+/' %00"%.)%2
H%) -%7'+ +o %/-.o+ 3%)'* o+ -(' f''*3%/7 %+* &5.*%+/' -(%- (' "'/'.'* .+ (.)
2%)- 0'"fo"%+/' %00"%.)%2
H%) "'/'.'* /o%/(.+& o+ -(' )%' .))5' )''"%2 -.') %+* (%) y'- -o )(o, %+y
).&+) of .0"o''+-
S0'+*) o"' -.' %"&5.+& -(%+ 2.)-'+.+& .+ 0'"fo"%+/' %00"%.)%2)
'34 Pla1ers o indus"r1+
1# S(".# A+5"%& J%.+8 IAS8 Go-# of I+*.% No.+'' D."'/-o"
=# S(".# B P K%+5+&o8 I+*.% No.+'' D."'/-o"
@# S(".# B B C(%5*("y8P%"->-.' +o+>off./.%2 D."'/-o"
4# S(".# G P K(%+*'2,%28 P%"->-.' +o+>off./.%2 D."'/-o"
# S(".# D'.+*'" K5%" S.+&2%8 S(%"'(o2*'" D."'/-o"
# D"# S5+.2 G50-%8 S(%"'(o2*'" D."'/-o"
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!# S(". M# N# Go0.+%-(8S(%"'(o2*'" D."'/-o"
# S(".# D.2.0 K5%" S%(%8 Off./'" E02oy'' D."'/-o"
# S(".# T%"% C(%+* J(%2%+.8 o"7'+ E02oy'' D."'/-o"
5e1 Challenges+
T(' fo22o,.+& )''+ /(%22'+&') "'5."' -(' &"'%-')- .02''+-%-.o+ 'ffo"- -o 0"''+-
)y)-' f%.25"'#
1# M'%)5".+&'%25%-.+& *.'+).o+)
=# K''0.+& 2'%*'") fo/5)'*
@# L.+7.+& :o3 *')/".0-.o+) -o 0'"fo"%+/' %+%&''+-
4# I02''+-.+& 0'"fo"%+/' %+%&''+- fo" )-%ff
# L.+7.+& /o0'+)%-.o+ -o 0'"fo"%+/' %+%&''+-
# M%-".6 %+%&''+-
!# K''0.+& -(' )y)-' %2.'
T(' 3')- ,%y -o 7''0 -(')' /(%22'+&') f"o 5+*'".+.+& % 0'"fo"%+/'
%+%&''+- .02''+-%-.o+ .) -o ''- -(' ('%*>o+# Co22'/-'* ('"' f"o
'6-'+).' DDI /o+)52-.+& '60'".'+/' %"' %/-.o+) %+ o"&%+.)%-.o+ /%+ -%7' -o -5"+
-(' /(%22'+&') .+-o o00o"-5+.-.') fo" )5//'))
$i"era"ure Re,ie.+
Feld!an# '67';
T(' %o5+- of "')'%"/( "'&%"*.+& -(' -o0./ P'"fo"%+/' A00"%.)%2 .) )o %)-# T('
-o0./ .) 2.-'"%22y +o- +',< .- .) %) o2* %) -(' fo"%-.o+ of -(' o"&%+.9%-.o+)# B'fo"' -('
'%"2y 1)8%:o".-y of -('o"'-./%2 )-5*.') '0(%).9'* o+ "'%0.+& -(' "%-.+& )y)-'
,.-(.+ -(' o"&%+.9%-.o+# T(' %/-.o+) ,'"' % &"'%- -(.+& -o "'*5/' -(' /(%o-./ of
'02oy'') 0'"fo"%+/' %00"%.)%2 .-( -(' 0%))%&' of -(' -.' -(' '-(o*) %+* "%-.+&
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)y)-' %o+& -(' '02oy'') &o- '+(%+/'* %+* "'/'.'* %+ .'+)' %00"'/.%-.o+ %+*
%--'+-.o+) of -(' %+%&'") #B'(%.o"%2 O3)'"%-.o+ S/%2' BOS .) o+' of -(' 3')-
-'/(+.5') 5-.2.9'* 3y -(' %+%&'") -o%"-' -(' '02oy'')# T(' *.2'% ,%) o+ -(' 0'%7
.+ -(' 1) %+* 1!)# I+ -(' )%' 0'".o* /o502' of +', .++o%-'* "%-.+& )/%2') ,'"'
.+-"o*5/'*8 ,(./( ,%) B'(%.o"%22y A+/(o"'* R%-.+& S/%2' 8BARS9%+* -(' M.6'*S-%+*%"* S/%2' MSS# T(' .++o%-.o+) ,'"' *o.+%+- o+',(./( /o+*'+)'* -(' '""o")
%+* .0"o'* -(' o3)'"%-.o+ )7.22) f"o -(' 0'"fo"%+/' %00"%.)%2 0"%/-./'#
Ar,e1 andMur0h1 8'6679+
A//o"*.+& -o -(' "')'%"/( of -('"' ,'"' (5+*"'*) of -(o5)%+*) of "')'%"/(') (%* 3''+
-%7'+ 02%/' 3'-,''+ -(' 0'".o*) of 1 -o 18 ,(./( '"'2y fo/5)'* o+ -(' *.ff'"'+-
-y0') of "%-.+& )/%2')#
$and1 and Farr 8'67&9+
A//o"*.+& -o "'.','* %+* "')'%"/('* -(' '-(o*) of 0'"fo"%+/' %00"%.)%2 .+ -o-%22y
% *.ff'"'+- %++'"8 .+ ,(./( -('y 5+*'")-%+* -('"%-'" %+* 0"o/')) .+ %+ o"&%+.9%-.o+%2
/o+-'6-#
-iles : Mossholder# '66&+
A2-(o5&( -(' 0'"fo"%+/' %00"%.)%2 )')).o+ .) % /o0o+'+- of -(' ,(o2' 0'"fo"%+/'
%00"%.)%2 )y)-' (o,''"8 .- .) )-.22 % %:o" 0%"- of -(' %00"%.)%2 )y)-' ).+/' .- .) -(' o+2y
%'+5' fo" &%-('".+& '02oy'') o0.+.o+) %+* o-('" .+fo"%-.o+ 8Ro;er"s# %&&%93
Mar"in : Bar"ol# '67*+
S..2%"2y8 )50'".)o"y 3'(%.o5") *5".+& %+ %00"%.)%2 )')).o+ (%) 3''+ .+*./%-'* -o 3' %
%:o" %)0'/- ,(./( /o+-".35-') -o -(' 'ff'/-.'+')) of 0'"fo"%+/' %00"%.)%2 )')).o+
('+/' )o' 7'y /o+/'0-) of 0'"fo"%+/' %00"%.)%2 )')).o+ %+* )50'".)o"y 3'(%.o5")
,.22 3' %002.'* %+* 5)'* -o fo"52%-' -(' %"&5'+- -(%- -('"' )(o52* 3' % 0o).-.'
"'2%-.o+)(.0 3'-,''+ 0'"fo"%+/' %00"%.)%2 )%-.)f%/-.o+ %+* /'"-%.+ )50'".)o"y
3'(%.o5") *5".+& % 0'"fo"%+/' %00"%.)%2 )')).o+#
#
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43(c"i,es o s"ud1+
T(' %".o5) o3:'/-.') of o5" "')'%"/( %"' %) fo22o,);
1# To '6%.+' -(' .0o"-%+/' of %00"%.)%2 )y)-' .+ /o0%+y#
=# To f.+* -(' '60'/-%-.o+ of %00"%.)'" %+* %00"%.)''#
@# To *'-'".+' -(' )%-.)f%/-.o+ 2''2 of -(' %00"%.)''#
4# To /('/7 -(' 2oo0(o2') .+ -(' %00"%.)%2#
#To .*'+-.fy -(' /o+)'5'+/') of f%52- %00"%.)%2 )y)-'#
43< Research design+
A "')'%"/( *').&+ .) -(' %""%+&''+- of /o+*.-.o+) fo" /o22'/-.o+ %+* %+%2y).) of *%-%
.+ % %++'" -(%- %.) -o /o3.+' "'2'%+/' -o -(' "')'%"/( 05"0o)' ,.-( '/o+oy .+
0"o/'*5"'# I- .) % f"%' ,o"78 ,(./( *'-'".+') -(' /o5")' of %/-.o+ -o,%"*) -('
/o22'/-.o+ %+* %+%2y).) of "'5."'* *%-%# I- %y 3' *')/".3'* %) -(' /o+/'0-5%2
)-"5/-5"' ,.-( .+ ,(./( -(' "')'%"/( .) /o+*5/-'*#
8A9Po0ula"ion
A 0o052%-.o+ .) &'+'"%22y % 2%"&' /o22'/-.o+ of .+*..*5%2) o" o3:'/-) -(%- .)
-(' %.+ fo/5) of % )/.'+-.f./ 5'"y# A22 .+*..*5%2) o" o3:'/-) ,.-(.+ %
/'"-%.+ 0o052%-.o+ 5)5%22y (%' % /oo+ 3.+*.+& /(%"%/-'".)-./ o" -"%.-# T('0o052%-.o+ -%7'+ fo" "')'%"/( #
8B9Sa!0le
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f"o -(' .+%3.2.-y of -(' "')'%"/('") -o -')- %22 -(' .+*..*5%2) .+ % &.'+
0o052%-.o+# T(' )%02' 5)- 3' "'0"')'+-%-.' of -(' 0o052%-.o+ f"o ,(./(
.- ,%) *"%,+ %+* .- 5)- (%' &oo* ).9' -o ,%""%+- )-%-.)-./%2 %+%2y).)# T('
1 )%02' 5+.- -%7'+ fo" "')'%"/( .) EB'6 /o0%+y#
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8C9Sa!0le si=e
Due to the shortage of the time, the area covered under this
study is limited to Chandigardh only and 100 sample units
are taken.
8D9Sa!0ling "echni2ue
T(' )%02.+& -'/(+.5' 5)'* .) *')/".0-.' -y0' of )-5*y#
D')/".0-.' "')'%"/( .+/25*') )5"'y) %+* f%/-) f.+*.+& '+5.".') of *.ff'"'+-
7.+*)# T(' %:o" 05"0o)' of *')/".0-.' "')'%"/( .) *')/".0-.o+ of -(' )-%-' of
%ff%.") %) .- '6.-) 0"')'+-#
8E9 Sa!0ling uni"
T(' '2''+-%"y 5+.-) o" -(' &"o50 o" /25)-'" of )5/( 5+.-) %y fo" -(' 3%).)
of )%02.+& 0"o/')) .+ ,(./( /%)' -('y %"' /%22'* %) )%02.+& 5+.-)#
S%02.+& 5+.- .) f.' y'%") *%-% f"o %++5%2 "'0o"- of E3'6 /o0%+y#
8F9 Da"a collec"ion
Fo" %+y )-%-.)-./%2 '+5."y -(' *%-% /%+ 3' /o22'/-'* f"o -,o )o5"/')
P".%"y *%-%
S'/o+*%"y *%-%
1#P".%"y *%-%;
P".%"y *%-% %"' -(o)' ,(./( %"' /o22'/-'* %f"')( %+* fo" -(' f.")- -.'#P".%"y
*%-% .) /o22'/-'* -("o5&( 5')-.o++%."'8 ,(./( ,%) % /2o)'* fo"
of 5')-.o++%."'#
= # S'/o+*%"y D%-%;
T(' )'/o+*%"y *%-% %"' -(o)' ,(./( (%' %2"'%*y 3''+ /o22'/-'* 3y )o'
o+''2)'#
S'/o+*%"y *%-% .) /o22'/-'* f"o
Co0%+y "'/o"*)
M%&%9.+')
F.2') %+* 3"%5/('")#
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8-9S/o0' of )-5*y
T(' -o0./ /(o)'+ P'"fo"%+/' %00"%.)%2 ,%) %.'* fo" -(' 3'--'"'+- of
-('o"&%+.9%-.o+ .+ -'") of 5%2.-y %) ,'22 %) 5%+-.-y# T(' )/o0' of -('
)-5*y5+*'" '+-.o+'* 0o.+-) *'0./-) -(' )%'#1#
To .+/"'%)' -(' 0"o*5/-..-y 3y .+/"'%).+& -(' 2''2 of 0'"fo"%+/'#=# T('
0"o&"%' ,o52* ('20 -(' o"&%+.9%-.o+ .+ ''-.+& .- f5-5"'0'")o+%2
+''*#@T(' 0"o&"%' ,.22 ('20 -(' '02oy'' .+ -('." 0'")o+%2 &"o50
3y.0"o.+& -('." 7+o,2'*&' %) ,'22 %) )7.22#T(.) )-5*y 0"o0o)') % &"o50
*'/.).o+ )500o"- )y)-' GDSS8 ,.-(52-.02' /".-'".% -o %)).)- .+ "'/"5.-'+-
%+* )'2'/-.o+ RS 0"o/'))') of (5%+ "')o5"/')# A -,o>0(%)' *'/.).o+>
%7.+& 0"o/'*5"' .) f.")- )5&&')-'*3%)'* PC)y)-' ,.-( ,'3 .+-'"f%/')
-o )500o"- -(' RS %/-..-.')# I+ -(' f.+%2 )-%&'87'y 0'")o++'2 %- % (5%+
"')o5"/') *'0%"-'+-#
#
1#To .+/"'%)' -(' 0"o*5/-..-y 3y .+/"'%).+& -(' 2''2 of 0'"fo"%+/'#
=# T(' 0"o&"%' ,o52* ('20 -(' o"&%+.9%-.o+ .+ ''-.+& .-
f5-5"'0'")o+%2+''*#
@#T(' 0"o&"%' ,.22 ('20 -(' '02oy'' .+ -('." 0'")o+%2 &"o503y.0"o.+& -('." 7+o,2'*&' %) ,'22 %) )7.22
T(.) )-5*y 0"o0o)') % &"o50 *'/.).o+ )500o"- )y)-' GDSS8 ,.-(52-.02'
/".-'".% -o %)).)- .+ "'/"5.-'+- %+* )'2'/-.o+ RS 0"o/'))') of (5%+
"')o5"/')# A -,o>0(%)' *'/.).o+>%7.+& 0"o/'*5"' .) f.")- )5&&')-'*3%)'* PC)y)-' ,.-( ,'3 .+-'"f%/') -o )500o"- -(' RS %/-..-.')#I+ -(' f.+%2 )-%&'87'y 0'")o++'2 %- % (5%+ "')o5"/') *'0%"-'+-#
8H9Techni2ue o anal1sis
I+ -(.) 0"o:'/- 0.' /(%"-) fo" "'0"')'+-%-.o+ %+*The Presentation is
made both in the tabular form and graphs. The analysis is
made in percentile form. Each table is eplained !ith a
detailed interpretationof that table and graphical
presentation. The "uestion is in histogram.
1= $ P % & '
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43< $i!i"a"ions o s"ud1+
L%/7 of '60'"-.)' -"%.+'" (%+*'* .+ -(' 0"o)'/5-.o+ of P'"fo"%+/' A00"%.)%2
0"o&"%#
L%/7 of f''2.+& .+ 0'o02' of %&%.+)- -(' %,%"'+')) fo" -(' P'"fo"%+/' A00"%.)%2
0"o&"%#
S'%"/( fo" -(' '6%/- A00"%.)%2 ,%) %2)o *.ff./52- -o *'f.+'#
T(' .+-'"0"'-%-.o+ 3'.+& 3%)'* o+ 0'"/'+-%&' '-(o* .) +o- *'f.+.-'#
1@ $ P % & '
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CHAPTER > (
8 DATA ANA$?SIS AND INTERPRETATION9
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Findings ro! A00raisee Sur,e1
1# E60'/-%-.o+) f"o A00"%.)%2 Sy)-'+
R')0o+*'+-) ,'"' %)7'* -o "%+7 -(' %".o5) o0-.o+) %//o"*.+& -o -('." 0"'f'"'+/'#
R%+7 1 3'.+& o)- 0"'f'""'* %+* "%+7 3'.+& 2'%)- 0"'f'""'*# T('+ )/o".+& ,%)
&.'+ o+ -(' 3%).) of "%+7)# 1 %"7 ,%) %22o--'* -o "%+7 18 = %"7) fo" "%+7 = %+*
)o o+#
Par"icular Score O,erall Ran@
Salar1 Ad!inis"ra"ion and Benei"s ! 1
De"er!ina"ion o 0ro!o"ion or "ranser 1 =
Assis"ance in goal == @
-uideline or "raining 0lan =4 4
1 $ P % & '
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An insigh" in"o 1our s"reng"hs and .ea@ness @1=
Decision "o la1o @4
F"o -(' %3o' -%32' .- /%+ 3' )''+ -(%- '02oy'') '60'/- Salary Administration
and Benefits -o 3' -(' %.+ "'%)o+ fo" /o+*5/-.+& % P'"fo"%+/' A00"%.)%2#
Decision to layoff .) of 2'%)- .0o"-%+/' %) 0'" -(' %00"%.)''#
=# A.areness a;ou" Res0onsi;ili"ies +
F"o -(' &"%0( .- /%+ 3' )''+ -(%- %:o".-y of '02oy'') %"' %,%"' %3o5- -('."
"')0o+).3.2.-.')8 ,(./( .02.') -(%- -(' %00"%.)'") (%' 'ff./.'+-2y /o5+./%-'*
-o -(' %00"%.)'') %22 -(' 0%"%'-'") -(%- ,.22 3' -%7'+ .+-o %//o5+- *5".+&
%00"%.)%2#
@# Sa"isac"ion $e,el a!ong a00raise regarding A00raisal S1s"e! +
1 $ P % & '
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F"o &"%0( .- /%+ 3' )''+ -(%- %:o".-y of -(' "')0o+*'+-) %"' )%-.)f.'* ,.-( -('
%00"%.)%2 )y)-'# O+2y % '%&'" @ ,'"' *.))%-.)f.'* ,.-( -(' P'"fo"%+/'
A00"%.)%2 0"o&"%)
4# A.areness a;ou" 0eror!ance ra"ings +
1! $ P % & '
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T(.) /2'%"2y )(o,) -(%- %:o".-y of -(' '02oy'') %"' +o- %,%"' %3o5- -('
0'"fo"%+/' "%-.+&) -(%- %"' -%7'+ .+-o %//o5+- ,(.2' /o+*5/-.+& % 0'"fo"%+/'
%00"%.)%2#
# Alo.ing Sel ra"ings +
F"o &"%0( .- /%+ 3' )''+ -(%- %:o".-y of "')0o+*'+-) ,%+- )'2f "%-.+& -o 3' %
'-(o* of /o+*5/-.+& -(' %00"%.)%2) #
# Chance "o ra"e 1our o.n 0eror!ance+
1 $ P % & '
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F"o -(' &"%0( ,' /%+ )'' -(%- %:o".-y of -(' '02oy'') %"' +o- &.'+ % /(%+/'
-o "%-' -('." o,+ 0'"fo"%+/' .+ -(' o"&%+.9%-.o+#
!# Ti!ing o A00raisals+
1 $ P % & '
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T(.) )(o,) -(%- of -(' /o0%+y /o+*5/- -('." P'"fo"%+/' A00"%.)%2 0"o&"%)
%++5%22y# A 0'"/'+-%&' of -(' /o0%+y /o+*5/- P'"fo"%+/' A00"%.)%2) o+ % (%2f
y'%"2y 3%).)#
# Credi;ili"1 o A00raiser+
T(.) )(o,) -(%- %//o"*.+& -o -(' '02oy'')%00"%.)'') -(' /"'*.3.2.-y of -('
%00"%.)'" .) '6-"''2y .0o"-%+- %+* .- (%) %+ 'ff'/- o+ -(' o'"%22 P'"fo"%+/'
%00"%.)%2 0"o&"%#
# Co!0lain" channel or e!0lo1ees+
= $ P % & '
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T(.) )(o,) -(%- -('"' .) +o 0"o0'" /o02%.+- /(%++'2 '6.)-.+& .+ -(' o"&%+.)%-.o+)
fo" -(' '02oy'') ,(o %"' *.))%-.)f.'* ,.-( -(' 0'"fo"%+/' %00"%.)%2 )y)-'#
1# S"andards co!!unica"ed "o e!0lo1ees+
F"o -(.) .- /%+ 3' )''+ -(%- -('"' .) % /2'%" %:o".-y %o+& -(' '02oy'') ,(o
)%y -(%- -(' )-%+*%"*) o+ -(' 3%).) of ,(./( -(' 0'"fo"%+/' %00"%.)%2 .) /%"".'*
o5- .) +o- /o5+./%-'* -o -(' '02oy'') 3'fo"' (%+*#
=1 $ P % & '
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11# Peror!ance A00raisal
A2o)- %22 -(' P'"fo"%+/' A00"%.)%2) %"' /%"".'* o5" 3y -(' I'*.%-'
S50'".)o" .+ -(')' o"&%+.)%-.o+)# I+ '"y f', o"&%+.)%-.o+)8 R%-.+& /o.--'')
/%""y o5- -(' 0'"fo"%+/' %00"%.)%2)# EMBEX /%++o- 5)' P''" A00"%.)%2)8
A00"%.)%2) 3y )53o"*.+%-') %+* S'2f "%-.+& %) % '-(o* of P'"fo"%+/' A00"%.)%2#
1=# Clear unders"anding o A00raisees o;
== $ P % & '
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T(.) )(o,) -(%- -(' 0'"fo"%+/' A00"%.)%2 0"o&"%) %"' )5//'))f52 .+ &..+& %
/2'%" 5+*'")-%+*.+& of -(' %00"%.)'') :o3 -o 3o-( %00"%.)'" %+* %00"%.)''#
1@# O;ec"i,es o A00raisal S1s"e!
=@ $ P % & '
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F"o -(' f.&5"' ,' /%+ *'".' -(%- -(' o3:'/-.' fo" /o+*5/-.+& -(' A00"%.)%2
)y)-' .) /2'%" o+2y -o (%2f of -(' '02oy'')# T(' "'%.+.+& (%2f %"' +o- /2'%"
%3o5- -(' o3:'/-.' fo" ,(./( -(' P'"fo"%+/' A00"%.)%2 .) /%"".'* o5-#
14# -ood co!!unica"ion ;e".een "o0 !anage!en" and ;usiness goals
T(.) )(o,) -(%- -(' %00"%.)%2 )y)-') *o +o- 0"o.*' % &oo* /o5+./%-.o+ f2o,
of -(' -o0>%+%&''+- 02%+) %+* 35).+')) &o%2) -o -(' )-%ff 3'2o,#
1# Co!!en"s and sugges"ions "o ;e considered
=4 $ P % & '
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A2o)- %22 -(' '02oy'') '60'/- -(%- -('." /o'+-) %+* )5&&')-.o+) )(o52* 3'
-%7'+ .+-o /o+).*'"%-.o+ ,(.2' /o+*5/-.+& -(' P'"fo"%+/' A00"%.)%2#
= $ P % & '
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1# Pos" A00raisal in"er,ie.
A) 0'" -(' "')0o+)' f"o -(' '02oy'') ,' /%+ )'' -(%- -('"' .) +o .+-'".',
/o+*5/-'* %f-'" -(' %00"%.)%2 0"o&"% fo" %:o".-y of -(' '02oy'')#
= $ P % & '
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Findings ro! A00raiser Sur,e1
1# P5"0o)' of A00"%.)%2
R')0o+*'+-) ,'"' %)7'* -o "%+7 -(' %".o5) o0-.o+) %//o"*.+& -o -('." 0"'f'"'+/'#
R%+7 1 3'.+& o)- 0"'f'""'* %+* "%+7 3'.+& 2'%)- 0"'f'""'*# T('+ )/o".+& ,%)
*o+' o+ 3%).) of -(')' "%+7)# 1 %"7 ,%) %22o--'* -o "%+7 18 = %"7) fo" "%+7 = %+*
)o o+# T('+ -(' -o-%2 )/o"' fo" '%/( 05"0o)' ,%) /%2/52%-'* %+* o'"%22 "%+7.+&
,%) &.'+#
Par"icular Score O,erall Ran@
De"er!ina"ion o 0ro!o"ion or "ranser =4 1Salar1 Ad!inis"ra"ion and Benei"s =! =
Decision "o la1o 4= @
-uideline or "raining 0lan 4
Assis"ance in goal !=
An insigh" in"o 1our s"reng"hs and .ea@ness 1
F"o -%32' .- /%+ 3' )''+ -(%- %00"%.)'" /o+).*'") Determination of promotion or
transfer Salary administration and Benefits %) -,o .0o"-%+- f%/-o") fo"
/o+*5/-.+& %+ A00"%.)%2#
=! $ P % & '
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%3 A00raisal S1s"e!
I+ -(.) 5')-.o+ %00"%.)'" ,%) %)7'* -o "%-' (o, ('20f52 -(' %00"%.)%2 )y)-' .)8
f"o -(' &"%0( .- /%+ 3' )''+ -(%- %:o".-y of %00"%.)'") (%' "%-'* 84 @ ,(./(
.02.') -(%- P'"fo"%+/' A00"%.)%2 )y)-' .) '"y ('20f52 .+ P2%++.+& -('." ,o"7#
A2)o o)- of -(' %00"%.)'") %"' )%-.)f.'* ,.-( -(' %00"%.)%2 )y)-'#
43 Su00or" ro! su;ordina"e
= $ P % & '
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T(.) 5')-.o+ ,%) %)7'* -o f.+* o5- (o, ('20f52 %00"%.)%2 )y)-' .) .+
/o5+./%-.+& -(' )500o"- -(%- %00"%).'" +''*) f"o %00"%.)''# F"o "')52-) .- .)
)''+ -(%- -(' 0'"fo"%+/' %00"%.)%2 )y)-' .) '"y ('20f52 .+ /o5+./%-.+& -('
)500o"- %+* ('20 +''*'* 3y -(' %00"%.)'" f"o -(' %00"%.)''#
(3 T10e o A00raisal S1s"e!
F"o "')52-) .-) /2'%" -(%- %:o".-y of /o0%+.') 0"'f'" -o 5)' @ *'&"''
f''*3%/7 )y)-' fo" P'"fo"%+/' A00"%.)%2# A) @ *'&"'' f''*3%/7 &.')
= $ P % & '
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f''*3%/7 of %00"%.)'' f"o ''"yo+' .+-'"%/-.+& ,.-( (.8 .- .) o"' "'2.%32' %+*
('+/' o)- 0"'f'""'*#
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F"o &"%0() ,' /%+ )'' -(%- /o0%+y /o+*5/- %00"%.)%2) o+ %++5%2 3%).)# #
3 Eec" o 0oor A00raisal S1s"e!
I- /%+ 3' )''+ f"o "')52-) -(%- o)- of -(' '02oy'') &'- D'>o-.%-'* 3'/%5)'
of % 0oo"2y /o+*5/-'* %00"%.)%2# To )o' '6-'+- '02oy'') *o+- /oo"*.+%-' ,.-(
-('." -'% '3'")# T(5) "')52-.+& .+ "'*5/-.o+ of o5-05-#
@1 $ P % & '
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73 Co!!unica"ion ;e".een "o0 !anage!en" and s"a
A22 %00"%.)'") -o-%22y %&"'' -(%- 0'"fo"%+/' %00"%.)%2 ('20) .+ /o5+./%-.+& -('
-o0 %+%&''+- 02%+) %+* 35).+')) &o%2) -o )-%ff %- 2o,'" 2''2#
63 Insigh" "o A00rasiees s"reng"h and .ea@ness
@= $ P % & '
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I- .) '.*'+- f"o -(' "')52-) -(%- 0'"fo"%+/' %00"%.)%2 )y)-' *o')+- ('20 -('
%00"%.)'" .+ 5+*'")-%+*.+& )-"'+&-( %+* ,'%7+')) of %0"%.)''#
'&3 A00raisees co!!en" and sugges"ion
F"o -(' "')52-) .- /%+ 3' )''+ -(%- %00"%.)'') /o'+-) %+* )5&&')-.o+ %"' +o-
-%7'+ .+-o /o+).*'"%-.o+ 3'fo"' P'"fo"%+/' A00"%.)%2# P'"fo"%+/' A00"%.)%2
)y)-' .) *').&+'* 3y %00"%.)'" ,.-(o5- /o+)52-.+& %00"%.)''#
''3 Peror!ance A00raisal
@@ $ P % & '
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I- .) '.*'+- f"o -(' "')52-) -(%- 0'"fo"%+/' %00"%.)%2 .) /o+*5/-'* 3y -('
I'*.%-' S50'".)o" .+ %22 -(' /o0%+.')#
'%3 Unders"anding o A00rasiees Jo;
F"o -(.) .- .) /2'%"2y )''+ -(%- %//o"*.+& -o %00"%.)'" -('"' .) % /2'%" %+* :o.+-
5+*'")-%+*.+& of -(' %00"%.)'') :o3#
@4 $ P % & '
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'43 S"andards or Peror!ance A00raisal
F"o "')52-) .- .) '.*'+- -(%- P'"fo"%+/' %00"%.)%2 )-%+*%"*) %"' '"y ,'22
/o5+./%-'* -o A00"%.)'' 3'fo"' -(' A00"%.)%2 .) /%"".'* o5-#
'(3 Sel ra"ing in Peror!ance A00raisal
@ $ P % & '
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F"o "')52-) .- /%+ 3' /2'%"2y )''+ -(%- -(' A00"%.)'' .) +o- &.'+ % /(%+/' -o "%-'
(.) o,+ 0'"fo"%+/'#
'
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CHAPTER
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FINDINGS;
F"o -(' )5"'y "')52-) .-) '.*'+- -(%- 3o-( -(' %00"%.)'') %+* %00"%.)'")
'60'/-%-.o+ f"o P'"fo"%+/' %00"%.)%2 )y)-' %"' -(' )%' .#'#
D'-'".+%-.o+ of P"oo-.o+ o" T"%+)f'" %+* S%2%"y A*.+.)-"%-.o+ %+*
B'+'f.-)# H'+/' % ).+&2' 0'"fo"%+/' %00"%.)%2 )y)-' /%+ )%-.)fy +''*) of
3o-( -(' A00"%.)'" %+* %00"%.)''# T('"'fo"' -(' P'"fo"%+/' %00"%.)%2
0"o&"% ,o52* 3' *').&+'* .+ )5/( % ,%y -(%- -(' %00"%.)'" ,o52* 3' %32' -o
%+%2y)' -(' /o+-".35-.o+ of -(' '02oy'' -o -(' o"&%.)%-.o+ 0'".o*./%22y %+* %22
-(' '02oy'') ,(o (%' 3''+ 0'"fo".+& ,'22 ,o52* 3' "',%"*'* )5.-%32y
'.-('" 3y %+ .+/"'%)' .+ -(' )%2%"y o" % 0"oo-.o+# T("o5&( -(.) -(' %00"%.)'"
/%+ %2)o o-.%-' -(' '02oy'') ,(o f'2- -(%- -('y (%* +o &"o,-( .+ -('
o"&%+.)%-.o+ %+* )'"') -(' 05"0o)' of '02oy'' *''2o0'+-#T(5)
0'"fo"%+/' %00"%.)%2) /%+ 3' 5)'* %) % ).&+.f./%+- -oo2 fo /%"''" 2%++.+
A+%2y9.+& o+') o,+ )-"'+&-() %+* ,'%7+'))') .) -(' 3')- ,%y of .*'+-.fy.+&
-(' 0o-'+-.%2) %%.2%32'8 "%-('" -(%+ -(' o-('" 0'")o+ -'22.+ S'2f>%00"%.)%2 .) %
-oo2 -o %+%2y9' o+')'2f# O+' of -(' o)- .0o"-%+- f.+*.+&) ,%) -(%- %2o)- %22
-(' '02oy'') ,%+-'* )'2f>"%-.+& -o 3' % 0%"- of 0'"fo"%+/' %00"%.)%2
0"o&"% /%"".'* o5- 3y -(' o"&%+.)%-.o+# F"o -(' "')0o+)') of -(' %00"%.)'"
,' /%+ %2)o )'' -(%- S'2f "%-.+& .) +o- '+/o5"%&'* 3y -(' o"&%+.)%-.o+)# T(.)
/o52* -('"'fo"' 3' %+ .0o"-%+- f%/-o" ,(./( 2'%*) -o *.))%-.)f%/-.o+ %o+&
-(' %00"%.)'')# A- -(' '+* of -(' y'%" of -(' %00"%.)%2 0'".o* -(' %00"%.)%2
0"o/')) )(o52* 3'&.+ ,.-( )'2f>%00"%.)%2 3y ''"y '02oy''# To %00"%.)' o+')
o,+ )'2f o+ 7'y 0'"fo".+& -%"&'-) %+* 5%2.-.')8 -(' %00"%.)'' ,o52* &o
-("o5&( % 0"o/')) of "'f2'/-.o+ %+* "'.',# I- .) %+ ')-%32.)('* f%/- -(%- /(%+&'
.) f%)-'" ,('+ .- .) )'2f .+.-.%-'*# If %+y '02oy'' (%) -o .0"o' o" *o 3'--'"8
(' 5)- f.")- f''2 -(' +''* -o *o )o# R'f2'/-.o+ %+* "'.', .) % 0"o/')) -(%-
'+%32') (. -o f''2 -(' +''* %+* .0"o' o"' 50o+ (.) )-"'+&-() %+*
,'%7+'))')
@ $ P % & '
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A+o-('" 0o.+- -o 3' +o-./'* .) -(%- ''+ .+ -(' o-('" fo") of P'"fo"%+/'
A00"%.)%2 %2)o -(' '02oy'') '60'/- -(%- -('y )(o52* 3' &.'+ % /(%+/' -o "%-'
-('." o,+ 0'"fo"%+/'# T(.) /%+ %22o, -(' '02oy'' -o %+%2y9' o+') o,+
0'"fo"%+/' ,(./( &.') +', .+).&(-) o+ (o, o+' .) 0'"fo".+& %+* ,(%- %"'
-(' /".-./%2 0o.+-) ,('"' (' (%) -o 05- (.) 3')- %+* .0"o' 50o+
T(' '6.)-'+/' of % 0"o0'" /o02%.+ /(%++'2 ,%) %2)o of 5-o)- .0o"-%+/' -o
-(' %00"%.)'')# T('y )(o52* 3' &.'+ % /(%+/' -o /o+'y -('." &"'.'+/') -o
-(' -o0 %+%&''+-#
T(' %00"%.)'') %2)o '60'/- -(%- -('." /o'+-) %+* )5&&')-.o+) )(o52* 3'
-%7'+ .+ -o %//o5+- ,(.2' /o+*5/-.+& -(' %00"%.)%2)# T(.) '60'/-%-.o+ .) +o-
f52f.22'* %) -(' %00"%.)'") *o +o- -%7' -('." /o'+-) %+* )5&&')-.o+) .+-o
/o+).*'"%-.o+# T('"'fo"' -('y )(o52* 2oo7 .+-o -(.) %--'" 3'fo"' .- 2'%*) -o
*.))%-.)f%/-.o+ %o+& -(' '02oy'')#
T(' "')52-) %2)o .+*./%-' -(%- -(' -('"' .) +o /o5+./%-.o+ of -o0
%+%&''+- 02%+) %+* 35).+')) &o%2 -o -(' %00"%.)''# T(' %00"%.)'") o+ -('
o-('" (%+* f''2 -(%- -(' &o%2) %+* 02%+) (%' 3''+ /2'%"2y /o5+./%-'* -o -('
%00"%.)'')# Co5+./%-.o+ .) '"y '))'+-.%2 fo" %+y )y)-' -o f5+/-.o+
'ff./.'+-2y# T('"'fo"' -(' %00"%.)'") )(o52* 2oo7 .+-o -(.) %--'" %+* )'' -o .-
-(%- -(' &o%2) %+* 02%+) %"' /o5+./%-'* 'ff'/-.'2y#
T(' f.+*.+&) )5&&')- -(%- fo" )5//')) of A00"%.)%2 )y)-' -(' /"'*.3.2.-y of
%00"%.)'" .) of 5-o)- .0o"-%+/'#
A) 0'" -(' A00"%.)'"8 % 0oo"2y /o+*5/-'* %00"%.)%2 )y)-' ,o52* 2'%* -o
*'o-.%-.o+ %+* .+'ff'/-.' -'%,o7 ,(./( ,.22 "')52- .+ .+'ff./.'+-
f5+/-.o+.+& %+* 2o, 0"o*5/-..-y .+ -(' o"&%+.9%-.o+# T('"'fo"'8 .f %- %22 -('y
f''2 -('"' .) *.))%-.)f%/-.o+ %o+& -(' %00"%.)'') -('y )(o52* o-.%-' -('#
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A/(.'''+-8 "'/o&+-.o+8 .+'2''+-8 :o3 )%-.)f%/-.o+ %+* *''2o0'+- /%+
o-.%-' -(' '02oy'') -o % 2%"&' '6-'+-# A2o+& ,.-( -(.) )%-.)f%/-o"y ,o"7.+&
/o+*.-.o+) %+* %00"o0"%.-' %,%"*) %2)o 02%y %+ .0o"-%+- "o2'#
A2)o % %:o".-y of '02oy'') ,'"' )%-.)f.'* ,.-( -(' /5""'+- %00"%.)%2 )y)-'
%2-(o5&( -('y "'5')-'* fo" )o' /(%+&')#
Mo)- of -(' '02oy'') ,'"' %2)o +o- /2'%" %3o5- -(' /".-'".% o+ ,(./( "%-.+&)
,'"' &.'+ -o '%/( '02oy'' ,(.2' /o+*5/-.+& -(' 0'"fo"%+/' %00"%.)%2#
I+)-'%* of )'/"'/y -('"' )(o52* 3' o0'+'))# B'/%5)' of 2%/7 of
/o5+./%-.o+8 '02oy'') %y +o- 7+o, (o, -('y %"' "%-'*# T(' )-%+*%"*)
3y ,(./( '02oy'') -(.+7 -('y %"' 3'.+& :5*&'* %"' )o'-.') *.ff'"'+- f"o
-(o)' -('." )50'".o") %/-5%22y 5)'# P"o0'" /o5+./%-.o+ of -(')' "%-.+&) /%+
('20 -(' '02oy'") %/(.'' -(' 2''2 of %//'0-%3.2.-y %+* /o.-'+- ,(./(
.) "'5."'* f"o -(' '02oy#
F"o -(' )5"'y ,' /%+ %2)o *'".' -(%- -(' %00"%.)'') '60'/- % 0o)- %00"%.)%2
.+-'".', -o 3' /o+*5/-'* ,('"'.+ -('y %"' &.'+ % 0"o0'" f''*3%/7 o+ -('."
0'"fo"%+/' %+* -('y /%+ %2)o 05- fo",%"* -('." /o02%.+-) .f %+y# T('
%00"%.)%2 )(o52* %2)o 3' fo22o,'* 50 ,.-( % )')).o+ of /o5+)'2.+& ,(./( .)
of-'+ +'&2'/-'* .+ %+y o"&%+.9%-.o+)# Co5+)'2.+& .+o2') ('20.+& %+
'02oy'' -o .*'+-.fy (.) )-"'+&-() %+* ,'%7+'))') -o /o+-".35-' -o (.) &"o,-(
%+* *''2o0'+-# P5"0o)' .) -o ('20 %+ '02oy'' .0"o' (.) 0'"fo"%+/'2''28 %.+-%.+ (.) o"%2'8 &5.*' (. -o .*'+-.fy %+* *''2o0 (.) )-"o+& 0o.+-)8
o'"/o' (.) ,'%7 0o.+-)8 *''2o0 +', /%0%3.2.-.') -o (%+*2' o"'
"')0o+).3.2.-.')8 .*'+-.fy (.) -"%.+.+& +''*)#
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CONC$USION+
.-( "',%"*) 3'.+& *."'/-2y 2.+7'* -o %/(.'''+- of o3:'/-.')8 &o%2 )'--.+& %+*
P'"fo"%+/' A00"%.)%2 %))5') 5-o)- .0o"-%+/'# T(' P'"fo"%+/' A00"%.)%2
Sy)-' (%) 3''+ 0"of')).o+%22y *').&+'* %+* .- .) o+.-o"'* 3y HRD# T('
.02''+-%-.o+ .) -(' "')0o+).3.2.-y of '%/( %+* ''"y '02oy'' %2o+& ,.-( -('."
)50'".)o"# T('"' )(o52* 3' %*'5%-' -"%.+.+& -o -(' '%25%-o" -(%- ,.22 &o % 2o+&
,%y .+ %+),'".+& -(' 5%2.-y of P'"fo"%+/' A00"%.)%2# I+ /o+/25).o+8 %
P'"fo"%+/' A00"%.)%2 .) % '"y .0o"-%+- -oo2 5)'* -o .+f25'+/' '02oy'')# A
fo"%2 P'"fo"%+/' "'.', .) .0o"-%+- %) .- &.') %+ o00o"-5+.-y -o &'- %+
o'"%22 .', of :o3 0'"fo"%+/' %+* )-%ff *''2o0'+-# I- '+/o5"%&') )y)-'%-./
%+* "'&52%" :o.+->)-o/7.+& %+* 02%++.+& fo" -(' f5-5"'# Goo* 0'"fo"%+/' "'.',)
-('"'fo"' *o+- :5)- )5%".9' -(' 0%)- -('y ('20 *'-'".+' f5-5"' 0'"fo"%+/'#
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CHAPTER)*
8RECOMMENDATION9
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So!e reco!!enda"ions are as ollo.s+)
Goo* 0'"fo"'" )(o52* +o- o+2y 3' "',%"*'* 3y 0"oo-.o+ '-/#8 35- %2)o 3y%00"'/.%-.o+ of -('." 0'"fo"%+/' .+ 0532./#
o"7'") o0.+.o+ "'&%"*.+& -('." :o3 )(o52* 3' &.'+ o"' 0".o".-y# T(' ,o"7 "'2%-'*
3'+'f.-) 2.7' o'"-.'8 0"o*5/-.o+ .+/'+-.') '60'+)') )(o52* 3' 0"o.*'* -o -('
'02oy'')#
T('"' )(o52* 3' 0"o0'" 5-.2.9%-.o+ of '6.)-.+& %+0o,'"#
E02oy'') )(o52* 3' &.'+ "'/o&+.-.o+ %- 0"o0'" .+-'"%2)#
S5&&')-.o+) f"o -(' '02oy'') )(o52* 3' ,'2/o'* ,.-( o0'+ %") %+* .f fo5+*
)5.-%32' )(o52* 3' .02''+-'*
Mo"' o00o"-5+.-.') )(o52* 3' &.'+ -o -(' '02oy'') "'&%"*.+&8 TD 80%"-./.0%-.o+ .+
*'/.).o+ %7.+&) '-/#
BIB$IO-RAPH? +
BOO5S
O"&%+.9%-.o+%2 B'(%.o" 3y S-'' Ro33.+)
T(' A"- of HRD8 R',%"* M%+%&''+-8 Vo25' 3y M./('%2 A")-"o+& %+*
H'2'+ M5"2.)
P'"fo"%+/' M%+%&''+-8 Co+/'0-)8 P"%/-./') %+* S-"%-'&.') fo" O"&%+.)%-.o+
)5//')) 3y S# K# B(%-.%
NESPAPER
T.') of .+*.%
H.+*5)-%+ -.')
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E/o+o./ -.')
T".35+'
UESTIONNAIRE+
Questions for Appraisee
Name: ___________________________ Contact No:
__________________________
1.What do you expect from a Performance appraisal :
(Rank the options from 1 to 6; 1 being most preferred & 6 being
least preferred)
Detail Rank
Salary Administration and Benefits
Determination of promotion or transfer
Decision on layoff
Assistance in goal
Guideline for training Plan
An insight into your strengths and weakness
2.Do you know what exactly is expected from you at work?
a.Yes b. No
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3.Are you satisfied with the appraisal system?
1 2 3 4 5
(1 = Least satisfied; 5 = Most satisfied)
4.Are you aware of performance ratings?
a.Yes b. No
5.Do you think you should be given an opportunity to rate your own
performance?
a.Yes b. No
6.Are you given a chance to rate your own performance?
a.Yes b. No
7.Timing of Appraisals
a.Monthly
b.Half Yearly
8.Does the credibility of Appraiser affect the Performance Appraisal
System?
a.Yes b. No
9.Is there a complaint channel for the employees who are dissatisfied with
the performance appraisal system?
a.Yes b. No
10.Are the standards on the basis of which the performance appraisal is
carried out communicated to the employees before hand?
a.Yes b. No
11.Who conducts the performance appraisal?
a.Immediate supervisor
b.Peer appraisal
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c.Rating committees
d.Self-rating
e.Appraisal by subordinates
12.Is the performance Appraisal successful in giving a clear understanding
of the appraisees job to both appraiser and appraise?
a.Yes b. No
13.Are the objectives of appraisal system clear to you?
a.Yes b. No
14.Does the appraisal system provide a good communication between the
top-management plans and business goals to staff below?
a.Yes b. No
15.Do you want your comments and suggestions to be taken into
consideration during appraisal?
a.Yes b. No
16.Is there a post appraisal interview conducted?
a.Yes b. No
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Questions for Appraiser
Name: ___________________________ Contact No:
__________________________
1.Purpose of Performance appraisal :
(Rank the options from 1 to 6; 1 being main purpose & 6 being last
purpose)
Detail Rank
Salary Administration and Benefits
Retain performing employees
Determination of promotion or transfer
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Decision on layoff
Assistance in goal
Guideline for training Plan
2.Is the Performance Appraisal helping you to plan your work well?
1 2 3 4 5
(1 = Least helpful; 5 = Most helpful)
3.Does the system provide you a chance to communicate the supportyou need from your subordinate to perform the job well.
a.Yes b. No
4.Which appraisal system is being employed in the company?
a.Assessment centre
b.MBO
c.BARS
d.360 degree feedbacke.Balance scorecard
5.Performance Appraisal criteria
a.Quantitative outcome criteria (Sales volume, Sales price,
Productivity, Goal accomplishment rate)
b.Qualitative process criteria (Quality of product or service,
Customer satisfaction)
c.Quantitative process criteria (Efficiency, Cost/expenses,
Attendance)
d.Qualitative process criteria (Judgment, Work attitude, Leadership,
Conduct /Trait)
6.Timing of Appraisals
a.Monthly
b.Half Yearly
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c.Anytime
7.What do you think is the effect of a poor appraisal system
a. De-motivation
b. Retention
c. Ineffective teamwork
8.Does the appraisal system provide a good communication between the
top-management plans and business goals to staff below?
a.Yes b. No
9.Does it give insight to appraisee regarding his strength or weakness?
a.Yes b. No
10.Are employees comments and suggestions taken into consideration
before the appraisal?
a.Yes b. No
11.Who conducts the performance appraisal
a.Immediate supervisor
b.Peer appraisal
c.Rating committees
d.Self-rating
e.Appraisal by subordinates
12.Is the performance Appraisal successful in giving a clear understanding
of the appraisees job to both appraiser and appraise?
b.Yes b. No
13.Are the standards on the basis of which the performance appraisal is
carried out communicated to the employees before hand?
a.Yes b. No
14.Do you give an opportunity to the appraisee to rate his own performance?
a.Yes b. No
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15.Do you act upon the results of your performance appraisal?
a.Yes b. No
16.If yes, then mention the remedial measures taken?
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