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UNIVERSIDAD DE HUNUCO
FACULTAL DE CIENCIAS EMPRESARIALES
CARRERA PROFECIONAL DE TURISMO, HOTELERIA Y
GASTRONOMIA
ORGANIZACIN INFORMAL Y PRODUCTIVIDAD DE LOS
COLABORADORES DE LA EMPRESA MISTIKA CASA CLUB 2016
PROYECTO DE INVESTIGACION PARA OPTAR EL TITULO DE
LIC. EN TURISMO !OTELERIA Y GASTRONOMIA
ELABORADO POR"
SI#TO BALLARTE ANDRES ANTONIO
DOCENTE ASESOR"
VENTURA CRISPIN ERIKA LUZ
C!RISTIAN PAOLO MARTEL CARRANZA
!UANUCO PERU
2016
1
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DEDICATORIA
D$%&'( $)*+ *$)&) + ,&) -+%$) I/. S,&34/&+ B++*$ M+-+*&%+
I/. A/%5) A$%( S&7*( P(/'&+/( 89$ )&$,-$ ,$
+-(4+(/ &/'(/%&'&(/+,$/*$ $/ + -+*$ ,(+
4 $'(/:,&'+ -++ $+ + )$ 9/ -($)&(/+.
A ,& 3$,+/+ 4 %$,;) +,&&+ $/ $/$+ -( $ +-(4(
89$ )&$,-$ ,$ ( %$ ,& '+$+ U/&?$)&*+&+.
2
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AGRADECIMIENTO
P&,$+,$/*$ ++%$'( + + U/&?$)&%+% %$ !9;/9'( -( 3+$&),( +,&)*+% 4 +-(4( ,(+ 3+/ +-(*+%( $/ 9/ +*( -('$/*+$ +
,&) +/+) %$ )$9& +%$+/*$ '(/ ,& '+$+ -($)&(/+.
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INDICE
PAGINAS PRELIMINARES
D$%&'+*(&+..&&
A+%$'&,&$/*(..&&&
I/*(%9''&:/...?&&
R$)9,$/........&7
S9,,+4.....7
CAPITULO I
PROBLEMA DE INVESTIGACIN
1.1. D$)'&-'&:/ %$ P(
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2..1. V+&+
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ANE#OS
M+*& %$ '(/)&)*$/'&+.6
C9$)*&(/+&(..6
O-$+'&(/+&+'&:/ %$ V+&+
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INTRODUCCIN
L+ -$)$/*$ *$)&) $) 9/+ &/?$)*&+'&:/ 89$ *&$/$ -( (
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E/ $ '+-=*9( III )$ +
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RESUMEN
E)*+ *$)&) 9$ $+&+%+ '(/ $ &/ %$ '$+ 9/ ,(%$( %$ )(9'&:/ 89$
$ -$,&*+ + + $,-$)+ ,$(+ $/ $ ;$+ +%,&/&)*+*&?+ 4 %$ $)*+ ,+/$+
&/94+ %$ ,+/$+ -()&*&?+ $/ + -(%9'*&?&%+%.
S$ '$+(/ -()&
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SUMMARY
T3&) *3$)&) +) '(/%9'*$% &/ (%$ *( '$+*$ + ,(%$ )(9*&(/ *3+* & +(
*3$ '(,-+/4 *( &,-(?$ &/ *3$ +%,&/&)*+*&?$ +$+ +/% *39) -()&*&?$4
&/9$/'$ -(%9'*&?&*4.
-())&
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CAPITULO II. PROBLEMA DE INVESTIGACIN
1.1. DESCRIPCIN DEL PROBLEMA
1.1.1 DESCRICIN DEL PROBLEMA LOCAL
E '(,$'&( &/*$/+'&(/+ %$ 3(4 $) ,94 $7&$/*$ $/ $ '(/*( %$ +
'+&%+% %$ () +&,$/*() +
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$'(/:,&'() &/?(9'+%(). E/ $ '+)( %$ () *+
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,(%$/&+'&:/ '(/ $'$( -9$)*( 89$ )$ *$,$ 89$ + '(/*+-+*&%+ %$ *+
+9,$/*( $/ + -(%9'*&?&%+% )$+ 9/+ %&),&/9'&:/ $/ $ $,-$(.
S$J/ G++4. 1H /() %&'$"
L+ '(,-$*&*&?&%+% )$ -9$%$ %$&/& '(,( + '+-+'&%+% %$ () -+=)$)
-++ &/)$*+)$ $7&*()+,$/*$ $/ + $'(/(,=+ ,9/%&+. L+ '(,-$*&*&?&%+% %$
9/+ /+'&:/ $) $ +%( + '9+ )$ -9$%$ -(%9'&
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%$ $)+ $,-$)+ &/(,+ 4 )9 '+/+&+'&:/ 3+)*+ %(/%$ )$+ -()&
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E)*(4 $+&+/%( $)*+ &/?$)*&+'&:/ -(89$ 3$ -(%&%( -$'&
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CAPITULO IIMARCO TEORICO
2.1. ANTECEDENTES DE INVESTIGACIN
2.1.1. ANTECEDENTES LOCALES
T=*9(" M+@$*&/ D$ S$?&'&() P++ E M$(+,&$/*( D$ L+ G$)*&:/ Y
P(%9'*&?&%+% D$ L() R$'$() T9=)*&'() D$ D&)*&*( D$ P&'( M+'+
P$=(%( 2010.
A9*(" C+
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T=*9(" F+'*($) Q9$ D$*$,&/+/ L() N&?$$) D$ P(%9''&:/ Y P(%9'*&?&%+%
D$ L+ P+-+ E/ L+ P(?&/'&+ D$ P+'3&*$+ D$ D$-+*+,$/*( D$ !9;/9'(.
A9*(" C+4'3( S(&) R(7+/+
U/&?$)&%+%" U/&?$)&%+% !$,&&( V+%&+/
A>(" 2000
C(/'9)&(/$)"
L+ -(%9''&:/ $/ ,+)+ $?+
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T=*9(" E M+@$*&/ D$ S$?&'&() C(,( !$+,&$/*+ E)*+*5&'+ P++ E
M$(+,&$/*( D$ L+ P(%9'*&?&%+% E/ L+) M&'( Y P$89$>+) E,-$)+) D$
D&)*&*( D$ !9;/9'( P$=(%( 200.
A9*(" M+/'&+ R(%=9$ A89&$)
U/&?$)&%+%" U/&?$)&%+% !$,&&( V+%&+/
A>(" 200
C(/'9)&(/$)"
U/+ %$ +) -&,$+) %&&'9*+%$) -++ &/'$,$/*+ + -(%9'*&?&%+% $/
() )$?&'&() $) ,$%&+. U/+ (,+ *=-&'+ %$ ,$%& + -(%9'*&?&%+% *&$/%$ +
%&&&)$ + + -(%9'*&?&%+% %$ () $,-$+%().
E/ ,9'3() '+)() + -(%9'*&?&%+% ):( )$ $?+J+ ,&%&$/%( +
'+/*&%+% %$ +9/( %$ () &/-9*) 9*&&+%() $/ -+*&'9+ $ *+
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2.1.2. ANTECEDENTES NACIONALES
T=*9(" E S$'*( I/(,+ Y E D$$'3(.
A9*(" B$+9,(/* C+&() R&'+%( A*9(.
U/&?$)&%+%" U/&?$)&%+% S+/ I/+'&( D$ L(4(+.
A>(" 200
C(/'9)&(/$)"
C9+/%( )$ 3+
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T=*9(" P(-9$)*+ D$ M$(+ D$ L+ P(%9'*&?&%+% E/ U/ T+$ D$ O$(" 2012
C(/'9)&(/$)"
E/ $ -$)$/*$ *+
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T=*9(" C9*9+ O+/&+'&(/+ Y G$)*&:/ D$ R$'9)() !9,+/()
A9*(" S;/'3$ C+)*( A/5&'+
U/&?$)&%+%" U/&?$)&%+% N+'&(/+ D$ C$/*( D$ P$J
A>(" 200
C(/'9)&(/$)"
S(/ ,9'3() () $)*9%&() '$/*+%() $/ + '9*9+ %$ + (+/&+'&:/ 4
$'9)() $$&%() -&/'&-+,$/*$ $/ +) (+/&+'&(/$) $,-$)+&+$) -$(
,94 -('() $+'&(/+%() $/ $ ;,
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2.1. ANTECEDENTES INTERNACIONALES
T=*9(" I,-(*+/'&+ D$ + O+/&+'&:/ I/(,+ Y P(-9$)*+ D$ M(%$(
S&)*5,&'( D$ C&,+ O+/&+'&(/+.
A9*(" B$*3(% ($ E.
U/&?$)&%+%" U/&?$)&%+% D$ C3&$.
A>(" 200
C(/'9)&(/$)"
E *$,+ %$ + -$)$/*$ *$)&) $) %$)*+'+ + &,-(*+/'&+ 89$ -()$$
'(/)&%$+ + -$'$-'&:/ %$ () *+++ 89$ +
-$'$-'&:/ %$ C&,+ O+/&+'&(/+ /( $) ):( $)9*+%( %$ ( 89$ +
$,-$)+ 3+'$ ( %$+ %$ 3+'$ 4+ 89$ '(,( *(%+) +) -$'$-'&(/$)
39,+/+) %$-$/%$/ %$ '&)*+ + *+?5) %$ '9+ )$ $)*5 +-$'&+/%( +
$+&%+%.
D$ $)*$ ,(%( $)9*+ )&/&&'+*&?( $)*9%&+ $ $/*(/( %$ ()
*+
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$+'&(/$) '(/ )9 $/*(/( $$?+/*$ -++ $ C$/*( %$ S$?&'&() C(,-+*&%()
%$ A/( A,$&'+/ C3&$ $,-$)+ $/ + '9+ )$ %$)+(: $ $)*9%&(.
T=*9(" P+/ E)*+*5&'( P++ M$(+ L+ P(%9'*&?&%+% D$ NCAC D$
E7-$&+/ C3&$ S.A.
A9*(" C3&)*$/$ L( S+))( M4&+,
U/&?$)&%+%" U/&?$)&%+% D$ C3&$
A>(" 200
C(/'9)&(/$)"
E7-$&+/ $) 9/ ( 200 +=+ +9,$/*+/%( +)= )9
*&$,-( %$ -$,+/$/'&+ $/ + '(,-+>=+.
L+ -(-9$)*+ %$ $)*$ *+
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T=*9(" I/'$/*&?() I/)*&*9'&(/+$) E/ E S$'*( I/(,+ P++ L+ P+*&'&-+'&:/
C&9%+%+/+ E/ C3&$.
A9*(" S++?$%+ F$&-$.
U/&?$)&%+%" U/&?$)&%+% D$ C3&$
A>(" 200
C(/'9)&(/$)"
L+ -+*&'&-+'&:/ $/ %$,('+'&+ $) 9/ *$,+ 89$ $/ $ J*&,( *&$,-(
3+ +'+-++%(
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2.2. BASES TEORICAS
2.2.1 ORGANIZACIN INFORMAL
S$J/ DA,
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FUENTE"DA,
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-++
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. P(-('&(/+ 9/ '(/*( )('&+ -( + &/9$/'&+ 4 + $9+'&:/ %$
'(,-(*+,&$/*( %$/*( 4 9$+ %$ 9-(.
D$)?$/*++) %$ () G9-() I/(,+$)"
L+) (+/&+'&(/$) &/(,+$) *+,
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V$/*++) %$ + O+/&+'&:/ I/(,+"
A9/89$ +) (+/&+'&(/$) &/(,+$) '$+ %$)+=() 4 -(
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E&'&$/'&+ I//(?+'&:/ N9$?() ,5*(%() %$ *+( -+(.
Q9$ *+/ -(%9'*&?+ ( /( )$+ 9/+ $,-$)+ -(%=+ %$,()*+ $ *&$,-(
%$ ?&%+ %$ %&'3+ '(-(+'&:/ +%$,;) %$ + '+/*&%+% %$ -(%9'*( +
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++ ,&),+ )+&%+.
I/'$,$/*+ )+&%+ %&),&/9& $/*+%+.
I/'$,$/*+ )+&%+ ,;) ;-&%( 89$ + $/*+%+.
D&),&/9& + )+&%+ $/ (,+ ,$/( 89$ + $/*+%+.
C(,( M$%& + P(%9'*&?&%+%
L+ -(%9'*&?&%+% )$ %$&/$ '(,( + $+'&:/ $/*$ &/)9,() 4
-(%9'*() $/ *+/*( 89$ + $&'&$/'&+ $-$)$/*+ $ '()*( -( 9/&%+% %$
-(%9'*(. P( $$,-("
E/ $ '+)( %$ () )$?&'&() %$ )+9% + ,$%&%+ %$ -(%9'*&?&%+%
$)*+=+ %+%+ -( + $+'&:/ $7&)*$/*$ $/*$ $ /J,$( %$ '(/)9*+)
(*(+%+) -( 3(+,5%&'(. L+ -(%9'*&?&%+% )$ ,$%&=+ + -+*& %$ '()*( -(
'(/)9*+ ,&),( 89$ $)*+=+ &/*$+%( /( )(( -( $ *&$,-( %$%&'+%( -( $
,5%&'( + $)+ '(/)9*+ )&/( *+,
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E/ +) $,-$)+) 89$ ,&%$/ )9 -(%9'*&?&%+% + :,9+ 89$ )$ 9*&&+
'(/ ,;) $'9$/'&+ $)"
P(%9'*&?&%+%"
NJ,$( %$ 9/&%+%$) -(%9'&%+).
I/)9,() $,-$+%().
E)*$ ,(%$( )$ +-&'+ ,94
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L+ -(%9'*&?&%+% (
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F+'*($) I/*$/()"
[ T$$/() 4 $%&&'&().
[ M+*$&+$) 4 $/$=+.
[ M;89&/+) 4 $89&-(.
[ R$'9)( 39,+/(.
F+'*($) E7*$/()"
[ D&)-(/&( %$ -$)(/+) '(/ 3+
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E/*$/+,&$/*(. E) $ -('$)( 89$ *&$/$ -( (
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2.. SISTEMA DE VARIABLES
2..1. VARIABLE DEPENDIENTE
PRODUCTIVIDAD
W R$,9/$+'&:/W T+
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DEPENDIENTE"
PRODUCTIVIDAD
R$,9/$+'&:/
WWWWWWWWWWWWWWWWWWWWWWWWWWWW
T+
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E -$)$/*$ -(4$'*( $) %$ A'+/'$ D$)'&-*&?( 4+ 89$ )$ +'9%$ +
*5'/&'+) $)-$'=&'+) $/ + $'($''&:/ %$ &/(,+'&:/ '(,( + (
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INSTRUMENTOS"
W C9$)*&(/+&() 89$ )(/ 9/ '(/9/*( %$ -$9/*+) $)*9'*9+%+) %(/%$
)$ 9*&&+/ -$9/*+) '$+%+) +
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4 16 %$ (,+ /$+*&?+ ( '9+ /() %+ 9/ -('$/*+$ 89$ -(%$,()
?$ $/ $ )&9&$/*$ ;&'("
GRAFICO N^1
FUENTE" E+
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GRAFICO N^2
FUENTE" E+
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W INTERPRETACIN" D$ + &/(,+'&:/ %$ C9+%( N^ )$ %$)-$/%$
89$ %$ () 20 $/'9$)*+%() %$ $() $)-(/%&$(/ %$ (,+ -()&*&?+
4 1 %$ (,+ /$+*&?+ ( '9+ /() %+ 9/ -('$/*+$ 89$ -(%$,()
?$ $/ $ )&9&$/*$ ;&'("
GRAFICO N^
FUENTE" E+
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W INTERPRETACIN" D$ + &/(,+'&:/ %$ C9+%( N^ )$ %$)-$/%$
89$ %$ () 20 $/'9$)*+%() %$ $() $)-(/%&$(/ %$ (,+ -()&*&?+
4 16 %$ (,+ /$+*&?+ ( '9+ /() %+ 9/ -('$/*+$ 89$ -(%$,()
?$ $/ $ )&9&$/*$ ;&'("
GRAFICO N^
FUENTE" E+
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W INTERPRETACIN" D$ + &/(,+'&:/ %$ C9+%( N^ )$ %$)-$/%$
89$ %$ () 20 $/'9$)*+%() %$ $() $)-(/%&$(/ %$ (,+ -()&*&?+
4 16 %$ (,+ /$+*&?+ ( '9+ /() %+ 9/ -('$/*+$ 89$ -(%$,()
?$ $/ $ )&9&$/*$ ;&'("
GRAFICO N^
FUENTE" E+
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4 1 %$ (,+ /$+*&?+ ( '9+ /() %+ 9/ -('$/*+$ 89$ -(%$,()
?$ $/ $ )&9&$/*$ ;&'("
GRAFICO N^6
FUENTE" E+
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GRAFICO N^
FUENTE" E+
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FUENTE" E+
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FUENTE" E+
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FUENTE" E+
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FUENTE" E+
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FUENTE" E+
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FUENTE" E+
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FUENTE" E+
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FUENTE" E+
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FUENTE" E+
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FUENTE" E+
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FUENTE" E+
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FUENTE" E+
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FUENTE" E+
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$7-&'+%( +) 9/'&(/$) 89$ %$$/ $/ )9
*(*+&%+% $/ )9) ;$+) %$ $)-$'&+&+'&:/ -(89$ 3(4 $/ %=+ $/ /9$)*+'&9%+% $7&)*$ '(,-$*$/'&+ 4 )$ 3+'$ /$'$)+&( *$/$ 9/+ (,+'&:/ (
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,++ $$'9'&:/ %$ () -('$)() %$ + $,-$)+ $*'. )(( -( ,$/'&(/+
+9/() '()*() $+'&(/+%() '(/ 9/+ (+/&+'&:/ &/(,+.
D$+=+ $/ )9 -9$)*(.
P( *+ ,(*&?( $) $$?+/*$ 89$ 9/ -(+,+ %$ (+/&+'&:/ (,+
$)*9'*9+%( /( )$+ )(( %$ ,+/$+ &/&'&+ )& /( 89$ ,+/*$/+ 9/
)$9&,&$/*( '(/)*+/*$ $/ () $,-$+%().
RECOMENDACIONES
D$/*( %$ 9/ -(4$'*( %$ &/?$)*&+'&:/ '(,( () 9$ $)*$ )&$,-$ )$ %$)$+
9/+ ,$(+ '(/*&/9+ %$ ,&),( -( ( *+/*( )$ $'(,&$/%+ + +
+%,&/&)*+'&:/ 89$ *$/+/
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O*+ $'(,$/%+'&:/ )$&+ &/'9& ,(%$() %$ (+/&+'&:/ (,+ %$/*( %$
+) (+/&+'&(/$) -++ 89$ $ )&)*$,+ )$ +%+-*$ + +) /$'$)&%+%$) %$ +
$,-$)+. U/+ $'(,$/%+'&:/ -++
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W T$;/ V&$+) O.R. 1. Mo#(o$ #( a$ Organizacion($' -.11 12
W S;/'3$ . 2010. GDT ! a Pro#+c"i-i#a# P(r$ona'
W P&( M. 2012. La cai#a# #( S(r-icio ! $+ R(acin con a Pro#+c"i-i#a#'
W P$/+ B. 200. Pro#+c"i-i#a# %ara E.+i%o$ #( Tra)a/o'
W R(( %$
&/?$)*&+'&:/
D$)'&-*&?(
C($+'&(/+.
POBLACION Y
MUESTRA"
W C(,( + -(
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. E '(,-(*+,&$/*( %$ )9) '(,-+>$() *+
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