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Empowering Educators Everywhere | www.onlinelearning-c.org
eLearning
Quality November 4, 2015 Karen L. Pedersen, Ph.D. Chief Knowledge Officer Online Learning Consortium
Empowering Educators Everywhere | www.onlinelearning-c.org
Pursuing quality is all about performing to the highest standards…
Empowering Educators Everywhere | www.onlinelearning-c.org
Empowering Educators Everywhere | www.onlinelearning-c.org
Pursuing quality is all about performing to the highest standards…
Not Every eLearning Experience is Created
Equal
Good eLearning Doesn’t Happen by Chance
INTRODUCTIONS
Today’s Session• The eLearning
Landscape Worldwide• A Quality Overview• Existing Frameworks• Why Focus on
Quality?• Questions
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The eLearning Landscape Worldwide
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Investment Continues to Rise
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7.9%Docebo, 2014
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Enrollment Continues to Grow
Ambient Insight, 2012
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Enrollment Continues to Grow
Ambient Insight, 2012
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14.4%Docebo, 2014
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Quality
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Driving Factors • Consumer Protection –
Learner-Focused• Accountability• Common Language• International Competition
INTRODUCTIONS A Quality
Overview
INTRODUCTIONS
Pursuing quality is all about performing to the highest standards…
Sallis, 1996
INTRODUCTIONS
Is This Quality?
84% online student graduation rate at the University of Florida.
National Center for Education
INTRODUCTIONS
Is This Quality? 4.24 (out of 5) online student satisfaction rate for Stephen F. Austin State University. OJDLA
INTRODUCTIONS
Is This Quality? 532,600 online students enrolled at the University of Phoenix. National Center for Education
INTRODUCTIONS
Quality assurance is still one of the greatest challenges in higher education…
Bates & Poole, 2003; Meyer, 2004; Sallis, 1996
INTRODUCTIONS
INTRODUCTIONSExisting
Frameworks
INTRODUCTIONS
Assessing Quality: At What Level?
-Course-Program - Institution
INTRODUCTIONS
Course Level
- Blackboard Exemplary Course Rubric- California State University Chico
Rubric - Central Michigan University Quality
Assurance Checklist- Quality Matters- Many others worldwide
INTRODUCTIONS
Program or Institution Level
- Campus Alberta Quality Council - European Foundation for Quality in
eLearning - OLC Quality Scorecard - Many others worldwide
INTRODUCTIONS
Study Parameters: - Delphi research
methodology- 6 months- 43 experts in online
administration- 85% had 9 or more years
of experience- Various types of
institutions representedOutcome:- Launched 2011, Updated
2014- 75 indicators in 9
categories
OLC Quality Scorecard Foundations
Three key drivers Nine Categories – 75 Indicators• Institutional Support• Technology Support• Course Development & Instructional Design• Course Structure• Teaching & Learning• Social and Student Engagement• Faculty Support• Student Support• Evaluation & Assessment
Three key drivers QS - Normed in Latin America• 91 Indicators• Same 9
Categories• 273 Points
INTRODUCTIONS
Assessing Quality: When?
-Design - Implement - Enhance
INTRODUCTIONS
Quality Systems in the Field
- Multifaceted - Dynamic - Mainstreamed - Representative - Multifunctional ICDE, 2015
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Why Focus on Quality?
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My Top 10!
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10. Validate quality using a research-based tool
9. Support macro-level initiatives (e.g., accreditation, governmental approvals, policy makers, employers - workforce development) 8. Differentiate your online program from others in the market 7. Identify opportunities for continuous improvement efforts 6. Engage entire campus community
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5. Facilitate cross-departmental communication 4. Utilize a quality framework at any point along the maturity continuum 3. Benchmark with other institutions using shared standards 2. Keep abreast of the rapidly changing market and drive innovation 1. It’s the right thing to do!
INTRODUCTIONS
Empowering Educators Everywhere | www.onlinelearning-c.org
For More Information:
Karen L. Pedersen, Ph.D.Chief Knowledge Officer
karen.pedersen@onlinelearning-c.org
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