Dev ops + ITIL / mejor juntos webinar

DevOps e ITILMejor Juntos!

Ismael A. RamirezCEO & Founder

ITIL ExpertMCT #2503376

gerencia@itservice.ms

DevOps + ITIL

Próximo evento : BootCamp Cartagena – info@itservice.com.co

Traditional Development and Operations

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S

D

P

Business requirements

Initiation

(e.g. TOGAF-IT4IT-SDLC-Agile)

e.g COBIT

Agile – Scrum - Devops

Devops

e.g. COBIT-CMMI-

Lean/Six Sigma

Early life

supportperiodLive

operation

Design and development

(e.g. Project Start-up &

SAC SAC SAC SAC SAC

Document and

agree business

requirements

(strategy and design)

Design

service

solution

(design)

Develop

service

solution

(design)

Build

service

solution

(transition)

Test

service

solution

(transition)

Deploy

service

solution

(transition)

Transition and operation involvement

SLR SLR SLRPilot

SLA

Live

SLASLM SLR SLR SLR

Change management

RFC

released

Authorized for Authorized for Authorized for

design development build and test

Authorized for Authorized for

deployment SLA pilot

Authorized for

acceptance

Review and

close

Release and deployment management

Plan and prepare

release

Build and test

release

Deploy and verify release

(incl. early life support)Review and

close

SAC SAC

Enterprise Value Creation (EVC)

(e.g. Managing Project ------------------------) (e.g. Project

Close)

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DevOps solutions to problem resolution

Fix

WORKING SOFTWARE

Actionable feedback

ALM integrated tools and workflowsDeployment and

configuration automation

Testing in production

Non-intrusive diagnostics

Production captured debug data

Próximo evento : BootCamp Cartagena – info@itservice.com.co

ITIL + DevOps? Match made in heaven or hell?

If meshed well, ITIL and DevOps will maintainthe strengths of both and increase speed andefficiency.

If meshed poorly, DevOps will either createchaos within a ITIL organization, or ITIL willdrastically slow DevOps effectiveness

Próximo evento : BootCamp Cartagena – info@itservice.com.co

DevOps + ITIL framework

ProductionDevelopment

Operate + learn(Service Operations)

Plan(Service Strategy)(Service Design)

Develop + test(Service Design)

Release(Service Transition)

Requirements(Continuous

Improvement)

Collaboration

Próximo evento : BootCamp Cartagena – info@itservice.com.co

Infrastructure as Code

Continuous Integration

Continuous Deployment

Release Management

App Performance Monitoring

Load Testing & Auto-Scale

• Availability Monitoring

• Automated Testing

• Capacity Management

• Change Management

• Configuration Management

• Automated Environment De-Provisioning

• Self Service Environments

• Automated Recovery

• Hypothesis Driven Development• Testing in Production• Fault Injection• Usage Monitoring / User Telemetry

DevOps + ITIL framework

Próximo evento : BootCamp Cartagena – info@itservice.com.co c

Service StrategyIntroduction

Portfolio and Business Relationship:

What do we do?

Cost:

What does it cost?

Demand:

Can we deliver it?

Architecture:

Essential frameworks for decisions

Managing “what” we do

Strategy

Design

TransitionOperations

Continuous Improvement

Próximo evento : BootCamp Cartagena – info@itservice.com.co

Service Strategy = Imagine and Architect

Determine “what” you want to do

Define architectures

Hand off to agile project process

Identified Service

Idea

Business Strategy

Architecture

Project Process

Selection

Service Design

Próximo evento : BootCamp Cartagena – info@itservice.com.co

Service DesignIntroduction

Accelerates project intake through agile backlog

Includes operations, business, and development

Improves time-to-value of project

Defines what backlog gets funding

Accelerate without loss of control

DevOps and SDP

Modern IT

DevOps to ITIL®

Strategy

Design

TransitionOperations

Continuous Improvement

Bimodal TI

Próximo evento : BootCamp Cartagena – info@itservice.com.co

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The continuous complex closed loop system

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Feedback

Lessons learned

for improvement

Feedback

Lessons

learned

for

improvement

Output

Feedback

Lessons

learned

for

improvement

Service Strategy

Strategies,

policies,

standards

Service Design

Plans to create and

modify

services and service

management

processes

Service Transition

Manage the transition of a

new or changed service

and/or service management

process into production

Service Operation

Day-to-day operation of

services and service

management processes

Output

Feedback

Lessons learned

for improvement

Feedback

Lessons learned

for improvement

Output

Continual Service Improvement

Activities are embedded in the service

lifecycle

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The continuous complex closed loop system:

‘ITSM re-defined’

Continual Service Improvement

Six Sigma / Lean / ISO9000 / CMMI

Control Objectives for IT (COBIT)

Simulations (e.g. Grab@Pizza)

Feedback

Lessons learned

for improvement

Feedback

Lessons

learned

for

improvement

Service Design

TOGAF / IT4IT / SOA /

Zachman

Agile/Scrum

SDLC / Waterfall

PMBOK® / PRINCE2®

Simulations (e.g. Challenge

of Egypt, The Phoenix

Project)Output

Feedback

Lessons

learned

for

improvement

Service Transition

DEVOPS

Agile / Scrum

PMBOK® / PRINCE2®

Simulations (e.g. Apollo 13)

Output

Feedback

Lessons learned

for improvement

Feedback

Lessons learned

for improvement

Service Strategy

Enterprise Value Creation

(EVC)

Control Objectives for IT

(COBIT)

Simulations

Architecture (e.g.TOGAF /

IT4IT)

Development (e.g. SDLC,

Agile)

Project Management (e.g.

PMBOK, PRINCE2)

Service Operation

DEVOPS

Simulations (e.g. Apollo

13)

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Ismael A. RamirezCEO & Founder

ITIL Expert

MCT #2503376gerencia@itservice.ms