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7/29/2019 2.UNA APROXIMACIN AL CONCEPTO DE GERENCIA
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REVISN Esc Anna Nery (impr.) 2010 jul-set; 14 (3): 625-632REVISO REVISION
Constructo de Administracin y Gerencia en EnfermeraOrtiz JH,Torres DG
AN APPROACH TO THE CONCEPT OF MANAGEMENT ANDAPPLIED MANAGEMENT DISCIPLINE OF NURSINGUma aproximao ao conceito administrao management and discipline applied toenfermagemAn approach to the concept of management and administration Applied to the discipline ofnursingJoana Hernndez OrtizI Danelia Gomez TorresII
IPasante de la Licenciatura de Enfermera. Realizando Servicio en la Facultad de Enfermera y
Obstetricia de la Universidad Autnoma del Estado de Mxico, Integrante y Colaboradora de la
Revista Horizontes en Salud Expresin de Enfermera. Toluca- Estado do Mxico-Mxico. E-mail: [email protected] por la EEAN-UFRJ, coordinadora de investigacin de la FEYO de la UAEM, miembro
del cuerpo acadmico Ejercicio de Enfermera. Toluca- Estado do Mxico- Mxico. E-
mail: [email protected]
ABSTRACT
This work was developed by the research of terms or concepts in virtual magazines or electronic
media. The objective was to obtain the information ofmanagement and
administration definitions and, at the same time, perform the interpretation of data and criticizing
each of the settings, contrasting them with nursing knowledge, since these are often forged within
the business. It was used a methodology which is based in constructs, applied to re-educate
terminological deficiencies. By analyzing each of these definitions, it was identified that the
management and the administration have similarities in their meanings, when applied can be
easily confused, while having similarities in the praxis, they don't perform the same actions as
management is the strategy and administration is execution. In this way, the results obtained were
two concepts applicable to the nursing discipline, concluding that every discipline requires the
support and the knowledge of other areas.
Keywords: Nursing. Knowledge. Management
mailto:[email protected]:[email protected]:[email protected]:[email protected]7/29/2019 2.UNA APROXIMACIN AL CONCEPTO DE GERENCIA
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RESUMEN
El presente trabajo fue desarrollado
mediante la indagacin de trminos en
revistas virtuales en medios electrnicos. El
objetivo fue obtener informacin de las
definiciones de gerencia y administracin;
Al mismo tiempo, realizar la interpretacin
de datos y efectuar una crtica de cada una
de las definiciones seleccionadas,
contrastando con los conocimientos de
enfermera, ya que estos estn forjados
dentro del rea empresarial. Se utiliz una
metodologa basada en constructos;
aplicados para reeducar deficiencias
terminolgicas. Al analizar cada una de estas
definiciones, se identific que la gerencia y
la administracin coinciden en algunos
aspectos y al aplicarlos logran confundir,
an teniendo similitudes en la prxis, no
realizan las mismas acciones, ya que la
gerencia es la estrategia y la administracin
es la ejecucin. De esta manera, los
resultados obtenidos fueron dos conceptos
aplicables a la disciplina de Enfermera.
Concluyendo as, que una disciplina necesita
el apoyo de otras reas del conocimiento.
Palabras clave: Enfermera. Conocimiento.
Gerencia.
RESUMO
O presente trabalho foi desenvolvido diante
da indagao dos trminos em peridicos
virtuais em mdios eletrnicos. O objetivo
foi obter informao das definies
degerncia e administrao e, ao mesmo
tempo, realizar a interpretao de dados e
efetuar uma crtica de cada uma das
definies selecionadas, contrastando com
os conhecimentos de enfermagem, j que
estes geralmente ficam forjados dentro da
rea empresarial. Utilizou-se a metodologia
baseada nos constructos, aplicada para
reeducar deficincias terminolgicas. Ao
analisar cada um destas definies,
identificou-se que a gerncia e a
administrao coincidem em alguns aspectos
e tm similitudes, mas, na prtica, no
realizam as mesmas aes j que a gerncia
a estratgia e a administrao a
execuo. Desta maneira, os resultados
obtidos foram dois conceitos aplicveis
disciplina de Enfermagem, concluindo que
toda disciplina precisa de outras reas de
conhecimento.
Palavras chave: Enfermagem.
Conhecimento. Gerncia
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INTRODUCTIONThis article was created by the need to find
differences or similarities between the terms
management and administration, as they
generally relate to the business area, this
paper develops the implementation and
conceptualization of these in the Nursing
area.They have been used since thebeginning of the nursing schools and
hospitals to present itself as part of the area,
however, the biggest concern there is
because the terms have not yet been
conceptualized within the area.We note that the existence of theories, which
are attempts to explain, always been
necessary and essential to affirm the
reflection.1 Since it is a step in an
investigation immanent as such, the
scientific construction can not be left in the
background , hence the interest in
investigating the electronic media is the
internet, which is why it was considered as a
source of information for this research to
contain a high update rate compared to
printed sources.On inquiry, we seek to give a proposal for
creating concept applied to Nursing
constructs.These will provide the settings touse the concept of subject-object perception
and understanding of the responses sought
also need to create words, words, words,
expressions that involve causes, learn
purposes, identify the nature means to
distinguish between opinion based on
current knowledge.The current view isattributed to the common sense of knowing
everything is knowing that it is notsystematically searched, and the fruit of
knowledge is called "doxa".It is intendedthat this inquiry is reached result doxa
experience in obtaining new constructs that
help to appropriate nursing terminology and
thereby correct the great concern that this
area does not have its own concepts.Thevast majority of nursing professionals take
business concepts or other areas that do notbelong to health, so the intention of
management and administration
conceptualize and give new meaning or
conceptual adjustment be made compatible
with the discourse of Nursing.The constructs they support the idea of
increasing new elements to the definition of
the body of knowledge in this particular case
of the nursing discipline.It can be observedthat the term:Construct was forged to retrain deficiencies
terminology and understand what this
means, ideas and terms, categories, guiding
principles, influential opinions or essential
concepts adopted a theory or area of study.2The function of the construct, is to mediate
the distinction of the object as it was
perceived, and to facilitate the
conceptualization of the relations of the
subjects involved in research, favoring the
delimitation of the scope of the verdad.1
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In version Carvalho, adjusting resources and
identify words and concepts, serves to direct
research in evolutionary theory.The
concepts arise to list aspects of study giving
order and meaning to terms with this is to
ensure that the terms proposed Nursing
adopt as their own, once developed the
construct.As mentioned, the Nursing building is in
need not only cientfica1 where
investigations are carried out on demand or
challenges, if not to make this profession get
more information, where each professional
create new knowledge.METHODOLOGYThe selection of the subject arises from the
intention of bringing concepts of
management and administration in the field
of nursing discipline.Whose objective wasto obtain information to build these
definitions apply to nursing concepts.The word construct is a theoretical notion
derived from the object of interest to be
measured, usually posed in terms of
hiptesis.3It is mentioned that the constructs were
forged to retrain terminological
shortcomings, this should be treated as
ideas, words, categories, guiding principles,
influential opinions or essential concepts
adopted a theory or area of study.1Methodologically we can say that to create a
construct, is part of the reflection, self
discussion, as philosophers refer the spirit of
self-discussion with himself.Reflection asan activity of thinking about nature also
serves as a tool for seeking truth, supported
by logic and order of concepts.I mentioned before, to conceptualize and
define the capacity is assumed to reflective
thought, the condition of the set and create
terms to speak firmly on the cases of our
interest, in this way, the reflection of the
premises looking for answers crimped truth.To reach a construct should be determined
categories (concepts, definitions), thus
extending the power of reason, to designate
and divide things and thinking gains power
to classify subject's relations with things,
where the personality thought justified (by
reason) based knowledge, reason for the
construct.
Furthermore, for information on the
methodology to develop in this area, was
carried out on electronic media inquiry
especially in nursing journals such as: Anna
Nery School: Nursing magazine, and found
in the Red of Scientific Journals of Latin
America and the Caribbean, Spain and
Portugal, and also Redalyc Scientific
Electronic Library Online Scielo Chile as a
means of broad disclosure.We selected
articles that are related to the two categories
under study: The area of administration,
management and philosophy.
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It is established as inclusion criteria for this
study, items designed electronic sources for
updated information, as well as articles that
address management descriptors,
conceptualizing management, management
concept, management and conceptualizing
methodological construct.The first search identified 68 articles related
to the subject, 61 were discarded leaving
seven items, definitions have no interest,
was conducted a second search found 75
items of which 72 were discriminated again,
leaving 3.Thus a total of 10 items for thedevelopment of this research.After selectionof the articles in the above sources, the two
categories were analyzed are: administration
and management for the meaning of both
terms, as the product of reflection arising in
the readings.For the analysis and interpretation of data,was useful to analyze and make a review of
each of the selected definitions and contrast
with disciplined knowledge of nursing.Atthe end mention was made of the
characteristics of each term and thus form a
resulting construct almost self concept
applicable to the nursing discipline.CONCEPTUALISING TERM
MANAGEMENTThe management concept was created based
on the information, a necessity of the
subordinate (worker), in order to be guided
to successfully perform their activities.Inthe area of health applied this term is used as
a synonym for administration, to be
coincidence in steps, the definitions do not
apply widely present in this area, but are
used by culture in this field, only apply in
the business area.However in the field of
health, is characterized by the use of another
term called managed care (managed care) is
the organizational form that emerges in
response to the crisis in health.4 systemsThis definition is not mentioned as such a
concept, however the emphasis that was
created because of a crisis in health systems,so the called managed care, is conceived as
an organizational form, presenting below:The management and management come
from the root gesture, which comes from the
Latin gestures, defined as an attitude or
movement of the body, which in turn derives
from generates, which means putting,
driving, carrying cabo5Fragmenting the real meaning of the word
management, there is a very clear example
of people who move to or to perform some
activity like taking an object, make a motion
with his arm, this is done in the direction of
the target article possess.Then in a facility management to apply the
term to a particular group of subordinates so
that they can run, first consider an
achievement goal that leads to the goal set
and to achieve success.It may be mentioned that the administration
is how to coordinate goods and is more
operational, but has a character management
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and strategic management as seen in the
following definition:Management is as the process which relates
a set of elements that ensure optimal use of
an asset that has always been present in the
company, but had not been properly
aprovechado.6This term refers to a point where the
management function has not been
harnessed by 100%, rather there is ignorance
of all functions must have; management is a
social action developed by the manager
himself in a special and temporality in which
he encuentra.7 In other words, is responsible
for guiding their subordinates but also to
respect the rights and obligations of the
worker, it is right to mention the social
action that is because it works with
subordinates thus achieving a goal and
according to the regulations of the
institutions have a specific time in office to
exercise the activities taking place and also
gives a disciplinary connotation as
mentioned below:Management is a multidisciplinary devoid of
social conditioning and as an autonomous
entity that sidesteps the epistemological
character of the administration as a science
of direccin.7: 72
Under this term, mentioning that
management is multidisciplinary, leads us to
identify that the manager should be in
charge of using strategies to get better
performance from his subordinates, in all
areas of the social organism, and that the
person who is in charge of managing must
have a correct understanding of how they
should perform each of the activities of their
subordinates and possess an authority to
them.Consider that management takes a number
of steps to achieve success using physical,
financial and human factors, if not count on
labor, if not tell subordinates physical
resources that would work, if not have the
financial resources to obtain revenue forphysical resources and pay to
subordinates.Then management, theinstitution, the subordinate, the physical and
financial resources is a complement or a
design team, who goes in search of a
profit.Management is an art, a science thatdeals with the proper use, helpful and
systematic of all resources of a company,
put another way:Management is the art and science of
working with and through a team towards
achieving the objectives of an
organization.This involves building a bodyof knowledge about the activity, and that
activity involves managing relationships
with other people to achieve the
Organization8 objetivosde.So management is the foundation of an
institution or company that has been the
strategic management of the organization,
since its function is to make proper use of its
resources and is also an art, because not all
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meet the characteristics in order to practice
management and if it were to be used
properly, what can happen is that the
institution comes to bankruptcy by a misuse
of resources.So how management can onlybe operated by a person to merge the two
terms are said to:The management of organizational man is
the proper performance of an organization,
is made possible by balancing the needs of
the job and maintain a satisfactory level
between the distribution and the enthusiasm
of the people.9In this case, the absence of mention because
this person fit or organizational qualities
could not be effectively exercised.It is veryclear this version because the person suitable
for the post of manager must balance the
needs of the enterprise, its subordinate and
maximize production, because both are insearch of a financing and to ensure that the
subordinate does well his job, he should
look for strategies to raise the enthusiasm of
the workers.With the already captured, summarized that:
management is the key element in the
performance and survival organizacional.10It is also said that management is a socialaction and that only occurs seasonally
according to the social, however,
discordamos with that position because it
can be a temporary action because
management is given all the time.Theprofessional who is in charge of managing,
management can not use at your
convenience or according to their needs,
should be used according to the needs of the
institution and its employees, while
maximizing the benefits and opportunities
the institution provides to its workers.CONCEPTUALISING TERM OF
DIRECTORSManagement is one term that has been used
in the business area and in institutions,
however there is no definition or concept of
nursing administration itself.This sectionseeks to reach the construct that approaches
the Nursing field as to investigate the
electronic media, we realized that only
management concepts are defining the word
administration, being that only defined in a
general way.So the administration is humanactivity is to implement the aforementioned
processes of planning, organizing, directing,coordinating and controlar.5: 118I mentioned before, the administration is
handled by the human factor, as an example
we can mention that computers or robots
that are now established as major advances
in science, can not think, just obey orders,
people who are trained can perform such
activities mentioned as: planning,
organizing, directing, coordinating and
controlling.Whereas the term according tothe Dictionary of the Royal Spanish
Academy, the administration defined in
various ways, such as political, religious,
medical and organizativo.10: 114
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This source of information, the concept of
administration exists, but does not explain in
detail its meaning, refers only to areas where
it is used, it is not really applied only in the
areas you mention, in fact, in all institutions
of daily life as in the workplace, at church,
in the military, at home etc.., mentions the
word administration, which comes from the
Latin ministare manages, and, with the
meaning of government, ruling and have
bienes.10: 114 This term is defined in very
short words and appropriating a clear idea as
to govern, it has the resources and
simultaneously distribute and manage or
govern a group of people, which has been
assigned to his office with a order, however
we can realize that management is a wealth
of functions and activities as mentioned
below:Administration is directing an institution,
order, arrange, organize, especially theestate or property and play or hold a
position, office or dignity .. 5:114This term is very broad because it manages
to put an order in an institution, to dispose of
property, to direct subordinates and inform
the objectives and goals for where you want
to go, however the following concept states
that:The administration is defined as the process
through which target the human, material
and financial resources to achieve certain
goals but, especially, to keep the customer is
pleased that allows to continue living and
developing the enterprise.5 : 117
As evident, management makes use of
human, material and financial resources,
which are the basis to perform
administrative activities, an example, guide
or search the employee is interested in the
objectives because it is one of the main
points to achieve the goals, if not the worker
inquires or subordinate interest, will not
work with one goal in mind, even though
they seek success, provided that there is
definitely not a group of people going to
require a person to guide trained to perform
the functions, however:Management is the process of working with
people and resources to achieve
organizational goals.Good managers dothings efficiently andeffectiveness, when the administrative
process is executed properly, involves a
variety of activities, including: planning,
organizing, directing and controlling.Thesecore activities are the traditional functions
administration.5: 117As mentioned above, in order to manage an
institution, its main element is the human
factor, noting that whenever there is a
trained and skilled to manage an institution,
will result in a successful institution, but if
the nurse in charge manage an institution is
not qualified, do not know the proper use of
materials and resources to guide
subordinates in charge, it is clear that the
institution can go broke.
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Mentioning that management is a process
that takes a series of steps to follow a
chronological order, like other concepts,
takes the human factor as the main element
that is working, you can basically say:The administration is to direct human and
material resources towards the common
objectives of the organization.This processhas been divided into various activities
traditional way powerful.The most technicaland analytical covers administration setting
a goal for the organization, planning of
internal activities to achieve the objectives
and control of these activities so that the
final results are the deseados.5: 118The anterior approach to the administration
describes as the process that directs human
and material resources towards the goals, it
is very true that if you do not have a goal to
reach a goal, you can not be guided in theright way to work, making use adequate
material resources.Then it can be mentionedthat the administration is responsible for
various activities within an institution like
the plan, if the plan administrator is not the
number of staff who will carry out the
various activities that are entrusted, is likely
to have a overstaffing and the budget that
was allocated to pay them is not distributed
properly, however if production has limited
staff, it would be minimal by misdirection or
overwork and physical performance would
drop.The administrator is responsible forguiding the work to achieve the goals that
have been proposed in the institution, for it
has to plan, organize, direct, control
financial resources and the human factor,
plus they have to train workers who are
charge.In addition to the above, themanagement is the common set of processes,
when performed properly, favor the efficacy
and efficiency organizacional.10: 118That said, the administration is seen from
the point of view of achieving efficiency, it
is very true that it is responsible for
managing an institution and has capabilities
to perform these functions, you must make
use of strategies to achieve the goals and
objectives, looking at it from another point:The administration, as a set of processes
distinguishable from those carrying out, also
can be seen as the work done by people who
have the title of gerente.5: 118This allows the implementation of activities
that are distinct from the person who is in
charge, if there were a person who was able
to manage the institution would not achieve
the success, but the following definition
describes us:Management involves planning, organizing,
directing and controlling people working in
an organization in order to meet the goals of
this.These goals guide the tasks and
activities emprenden.5: 118In this case highlight more administrative
features, aimed only staff who is in charge
of administering, but we must remember that
not only is the working in an institution, but
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also the financial and material resources,
thus:Management is defined as human activity
responsible for organizing and directing
individual and collective goals-effective
predeterminados.5: 118Then, if it is described as a human activity,
administrative functions performed by a
single person, who works together with his
subordinates, who will be directing them
towards achieving these targets, however,
the administration is the process planning
organizing, directing and controlling the use
of resources to achieve the goals of
desempeo.10: 119 It emphasizes the
elements of the administrative process and
one of the first is planning, which determine
the actions to be perform in the future.In theorganization phase performs a series of
activities with a structure conceived and
designed, in the stage direction, directs and
motivates the employee to perform assigned
tasks and finally the control stage, is the
fulfillment of planned , the achievement of
compliance with each of these aspects seeks
to reach these targets, however:Management is a practice usually
schematized as managing an organization's
resources to achieve its objectives, which areexercised administrative elements to plan,
coordinate, organize, direct, control 5:120.According to this author, is that the
administration is successful practice but is
outlined and also goes in search of goals,
making use of resources that are mentioned
within the administrative activities, is to
coordinate the activities of an institution,
and integrate the work activities to be
performed by subordinates in charge, the
essential purpose of the administrator's
guide, to be efficient in their
activities.Seplantea also that management isa specific practice that makes a crowd in a
group efficient, productive and forward
metas.5: 120In this concept, it is mentioned that the
institution administering a must get involved
in a group of workers who will be
responsible for guidance and thus make the
group of people with responsibilities, able to
be efficient in the area labor.If theadministrator does not have the ability to get
a group of people, be productive and are in
search of goal achievement, the institution
would not achieve its purpose, therefore,
management is the task of leading the effort
and talent others to achieve resultados.5: 120As mentioned, it is envisioned that the
administration has many sides and you can
tell they are tasks which are not easy, as
everything has a process, then the
administrator must have patience and ability
to command to his subordinates, for it has to
work and also have the talent.If we definethe term management in keywords, with
which one can understand the function,
since:
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Administration is the process of designing
and maintaining an environment where
working in groups, individuals meet
objectives efficiently especficos.5: 120This definition states that to lead a group of
people, should design a work plan, and to
design it is about what are the resources that
are counted, if the workspace does not have
sufficient staff The administrator will get an
unbalanced labor productivity and thus will
not achieve its objectives, this concept is
clear, however, is not the only building onthe executive management, the
administration is a world of activities in
which they must comply worry for success.Administration from ancient times to the
present day, roads plasma to direct
subordinates and optimize the material,
however, not only material resources are
managed and individuals to be able to
complete and lead to success, consider the
financial resources, and it is the foundation
and support of the institution, without the
economic resources could not obtain the
necessary material resources let alone
paying employees, so if these three elements
are not, the administrator does not comply
could achieve institutional objectives ,
consider that it is a process of working with
people and resources to achieve
organizational goals, is to achieve the goals,
everything takes a process, however
mentions only makes use of people and
resources, the question is what resources?.Itis believed that the term should be
understood more descriptive, but not only
must take into account that uses resources
but also of activities according to a process
and not just working with people, if not yet
around him, both the administrator and the
institution.Management considers a composite
science.One who holds that office, must becompetent to lead a group of subordinates
and also make use of techniques, making use
of principles which helps them grow as an
institution, not being created by its structure,
is created by the type of people who work
there, an administrator must strive every day
so that the subordinate is guided in the right
way, and also find that the subordinate strive
to be better every day in their work and be
recognized by the others, in turn, should
seek to compete with the other members of
their group.
For the most part, the concepts mentioned
that management is a set of activities and
tasks. Which works with three factors
including subordinates, material and
financial resources, and seek to achieve the
goal and meet the proposed objectives and
must plan for it and make use of strategies
for the group of individuals who achieved
coordinates efficiency.
NURSING ADMINISTRATION AND
MANAGEMENTLooking to respond and try to understand
and explain, what the invisible visible in the
objective reality of nursing in one of his
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fields and domain, with the aim of entering
knowledge capable of supporting scientific
construction, to provide tools to criticize
conception of the terms, that adhere to the
discipline of nursing, made a contrast of
knowledge; since management in the
nursing discipline, is conceived only in the
working process of the nurse, in a first
aspect visualizing the individual and the
organization, seeing it as a rational model,
on the other approach as social practice and
historicity without conceptualization own.We could say that management Nursing,
seeks to provide the best care and that the
subordinates feel satisfied to work with the
resources provided by the institution, to
provide better customer service, and
science-based competencies.However themanagerial work goals
Nursing are: Work organization and human
elements of nursing, using an own technical
tools of management, ie planning and
nursing staff size, staff selection, continuing
education and / or permanent, and the
performance monitoring and validation
among others.They also use media such asworkforce, materials, equipment and
facilities.In the work of the nurse, where its main
function is to coordinate staff from all areas,
according to the classification of the patient
such as: the type of diagnosis, severity and
requiring attention, whether given by
indicators according to the following
categories: minimal care, partial direct,
intensive intermediate intensive.In additionto the calculation of working hours in each
shift both morning, evening andnight.Calculation of incidents as substitutestaff; arguably be applied as labor strategy
management.However Nursing Administration, has strong
physical conditions such as: rigidity,
mechanization, extreme regulations,
established routines, centralization in key
positions, management of rewards and
punishments, monitoring and control means
including, these are some of the salient
features of the administrative system of
nursing.
So to be multidisciplinary management,
because it leads to his subordinate, is a
social action is organizational uses physical
labor resources, financial, human work is an
art, a science that seeks to reach the goal,makes use of strategic management, seeks to
balance the institution, arises as a result of
economic crises, hence management, being
multidisciplinary conceptualization enables
appropriated for nursing, allowing nursing
knowledge base.
CONCLUSIONS
At the end of this analysis we lock in that:the nursing discipline over time, has relied
on other areas of learning, to enhance the
scientific discipline. Thus, following the
methodology of constructs, we perform an
analysis of various concepts, to approach the
terms of management and administration
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and propose a conceptualization applied to
nursing.
CONSTRUCT 1
As we approach the concept of nursing
management, considering it: An art that
seeks to lead his subordinates strategically,
multidisciplinary and organizational to
provide quality care, achieving a balance
between the patient and the institution
subordinates.
Furthermore, we must recognize that an
efficient management, distinguishes it the
institution, dedicated to convert a crowd in a
group of hard working, responsible,
committed to their work, pursuing a goal
that is proposed also leads efforts and talent
scout, always in pursuit of the efficiency and
effectiveness of their workers, the
administrator who is responsible for a group
of workers to set the pace to them,increasing their numbers the requirements.
CONSTRUCT 2
Then we could approach the concept of
nursing administration and we can mention:
The implementation of actions to streamline
responsible and committed to a group of
nurses, able to develop an individual or
collective work for the benefit of patients,
based on the administrative process,
applying principles and techniques.
The nurse manager must use the principles
and techniques of the administrative process
to direct individual and collective work. To
perform this work, the nurse in charge of
administering must be in good mental
health, vigorous, work experience,
humanism and especially able to solve
personal problems, as well as the institution
itself.
It was also noted that among the terms of
management and administration, there is a
big difference, because management works
in a more strategic way, it's like we played
chess before pulling one thinks very
carefully a strategy to give "Whipsaw" this
game can be explained more clearly as
management works, however the
administration is also consistent with the
same steps management but in this case the
bank is more for management action is like a
game of dominoes, manages play the cards
you like how close the game plan for the
playmate not win. Then the administration
and management may coincide in the same
steps but do not play or plan to in the same
way, because management is the
administration's strategy and execution.
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