Análisis Por Competencias Emerger

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    ANLISIS POR COMPETENCIAS: ENTREVISTA A GRUPO EMERGER

    PRESENTADO POR:

    ROY CRISTIAN

    DANIELA RUEDA

    SEBASTIN PATIO

    DOCENTE: DORIS A. BARRETO

    UNIVERSIDAD AUTNOMA DE BUCARAMANGA

    FACULTAD DE PSICOLOGA

    BUCARAMANGA

    2015

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    TABLA DE CONTENIDO

    1. INTRODUCCIN

    2. JUSTIFICACIN

    . OBJETIVO

    !. CONSIDERACIONES "TICAS

    5. CARACTERSTICAS DEL GRUPO EMERGER

    #. ANLISIS POR MACROPROCESOS

    #.1 O$%&'()&*(+' , -&'(/(*&*(+' $& %34(+' 67&'&

    #.2 I'*8$-8$&*(+' , &&-4&*(+' &3 -$38'&3 & & 8$%&'()&*(+'

    #. C87-'3&*(+' , B('34&$: S&6 4$&9&&8$

    #.! D3&$$88 -$38'&

    #.5 R&*(8'3 *8' 7-&8

    ;. CONCLUSIONES

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    1. INTRODUCCIN

    L& %34(+' -8$ *87-4'*(&3 3 6'& &3 -$('*(-&3 4''*(&3 ' & ($**(+'

    $*6$383 67&'83 ' &3 8$%&'()&*(8'3. L&3 IPS 4('' (7-7'4&8= ' 36 7&,8$>&=

    3(347& 4$&(*(8'& &7('(34$&*(+' $*6$38 67&'8= 3(46&*(+' ?6 (7-(*& &

    &8-*(+' -8>4(*&3 $&*4(@&3 ?6 -$4'' 894'$ *&'4(& , *&(& 7&'8

    89$& & 7'8$ -$*(8. N8 8934&'4= &3 ('34(46*(8'3 -$34&8$&3 3$@(*(83 &'

    *87')&8 & '4'$ & (7-8$4&'*(& 4&'48 67&'8. T'('8 ' *6'4& &48

    '(@ *87-4(4(@(& ' 3*48$ & 3&6= &3 &98$3 6'& IPS 3 9' *'4$&$

    ' 3&4(3/&*$ &3 '*3(&3 636&$(8 &*('8 '/&3(3 ' & %34(+' -8$

    *87-4'*(&3= -63 34& 3 4$&'3/8$7& ' 6' *&'& +-4(78 *876'(*&*(+' '4$ 363

    4$&9&&8$3 , & 7-$3&.

    2. JUSTIFICACIN

    E -$8*38 @&6&*(+' -8$ *87-4'*(&3 ' 6'& 8$%&'()&*(+' 3 -6

    *&$&*4$()&$ *878 6' -$8*38 *8'34&'4 , '$(?6*8$ ?6 -$7(4 6' &67'48 &

    -$86*4(@(& , *87-4(4(@(& &3 7-$3&3= &3> *878 &3-*483 3'*(&3 -&$&

    8%$8 83 894(@83 *878 & -$7&''*(& 83 7(79$83= 36 -$8%$38 ,

    *&-&*(4&*(+' -$8/3(8'&.

    L&3 ('34(46*(8'3 -$34&8$&3 3$@(*(83 3&6 ' C8879(& -83' 6'&

    7&$*&& /&'*(& ' *6&'48 & & %34(+' 36 T&'48 67&'8 ?6 -6 $&34$&$3

    3 -$8*38 3**(+' -$38'&. E' 34 8$' (&3= $364& '*3&$(8

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    ('4$$8%&$ -$8*38 *8'4$&4&*(+'= ' *6&'48 34 3 & & 7'68 3(' $(%6$838

    $*(*(8 @$(/(*&$ ?6 363 -$/(3 3 &&-4' & -$8*38 &3(%'&8= 8 *6& -6

    *8'@&$ & 3(46&*(8'3 ' ?6 3 $7-&* & /6'*(8'&$(83 *8' *87-4'*(&3

    &-$8-(&&3 -8$ 84$83 ?6 '8 %&' & 3&4(3/&*$ 83 $?6(3(483 7>'(783 -&$& 6'

    37-8 +-4(78= 8 *6& -6 4$&6*($3 /646$&7'4 *878 6'& 9((& '

    -$8%$38 & 8$%&'()&*(+' , ' & (7-83(9((& 6' &*6&8 ($**(8'&7('48

    34$&4%(*8 ?6 3 @$ $/&8 ' & ('*&-&*(& -&$& & -$34&*(+' 3$@(*(83 ?6

    3&4(3/&%&' &3 '*3(&3 83 636&$(83.

    3. OBJETIVO

    E' /6'*(+' 8 -&'4&8= 3 -$4' 3&$$8&$ 6' -$8*38 (*4(*8&*&7(*8

    8$('4&8 & ('&%&$ & ('7(*& , 7&'8 T&'48 67&'8 ' & *87-&>& GRUPO

    EMERGER SERVICIOS ESPECIALES EN SALUD IPS SAS. D /8$7& ?6 3 -6&

    @&$ & *&98 6' &'(3(3 83 7&*$8-$8*383 & %34(+' 67&'& ' $&*(+' &

    ($**(8'&7('48 34$&4%(*8 & ('34(46*(+'.

    4. CONSIDERACIONES TICAS

    D6$&'4 & $&()&*(+' -$3'4 4$&9&8 &*&7(*8 /6$8' 487&&3 ' *6'4& &3

    *8'3($&*(8'3 ?6 *8'4(' *+(%8 4(*& -$8/3(8'& -3(*+8%8 C+(%8

    D8'48+%(*8 , B(84(*8= 3%' & LEY NHMERO 100 DE 200#= '4$ &3 *6&3 34':

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    N8 3 -$&*4(*+ '4$@(34& 3(' *8'3'4(7('48 &648$()&8 '4$@(34&8 A$4 #.

    (.. L& ('/8$7&*(+' 894'(& -8$ -$8/3(8'& ' 34 *&38 -8$ 83 346(&'43

    -3(*88%>&= '8 3$ $@&& & 84$83= *6&'8 *8'@ -(%$8 8 &4'4 *8'4$& &

    ('4%$(& , $*83 & -$38'&= 36 /&7((& 8 & 38*(& A$4. 25.

    5. CARACTERSTICAS DEL GRUPO EMERGER

    E %$6-8 E7$%$ S$@(*(83 E3-*(&3 ' S&6 IPS= 3 6'& *87-&>& 3-*(&()&& '

    4$&'3-8$4 -&*('43 *6(&8 *$>4(*8 , ' &3(34'*(& 7(*& 3-*(&()&&

    87(*((&$(& ('4%$&= ?6 *8'4$(96, 7&'$& &9'%&& & 78$&7('48 & &4'*(+' '

    3&6 363 636&$(83 /6'&7'4'83 ' 83 -$('*(-(83 4(*83= 78$&3 , -$8/3(8'&3

    -$@'*(+' & '/$7& , -$878*(+' 6'& 3&6 ('4%$& 9&3&83 ' *&(&=

    /(*('*(& , /(*&*(& , 3&$$8&'8 -$8*383 4*'(*83 *('4>/(*83 34$&4%(*83= ?6 '83

    -$7(4&' 3$ 6'& 7-$3& 389$3&('4= -$/$'*(& , %$&' &-8,8 & &3 (/$'43

    ('34(46*(8'3 -$34&8$&3 3&6.

    E' $&*(+' & &3 -8>4(*&3 *&(&= %$6-8 E7$%$ 8/$* 4$&'3-8$4 , &3(34'*(&

    7(*&= 7&'$& 3%6$&= 8-8$46'&= ?6(4&4(@& *8'4&'8 *8' 6' ?6(-8 4*'(*8 , 67&'8

    (+'8 ?6 963*& & 3&4(3/&**(+' 83 *('43 , 9('34&$ 83 636&$(83.

    6. ANLISIS POR MACROPROCESOS

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    6.1 O!"#$%"&$'# ( P)"#*"&$'# +*) ,*" +* !*-$'# /0"#"

    L& 7(3(+' E7$%$ 3 -6 3('44()&$ *878 Kprestar servicios integrales de

    transporte edicali!ado" incl#$endo a pacientes con graves $ %nias a&ecciones en la

    sal#d" coo ta'i(n la atenci)n oport#na a neonatos. E' *6&'48 & & @(3(+'=

    $-$3'4&'4 E7$%$ $*8'8* ?6 *8'3(34 ' Kel posicionaiento de dos sedes* #na

    en Medell%n $ otra en C+c#ta" para ediados del ,-,-.

    A *8'4('6&*(+' 3 -6'46&()&' &%6'83 83 7'483 ?6 *8'34(46,' -$(7$

    M&*$8-$8*38 , ?6 3($@' 9&3 -&$& 3&$$88 -$4(''4 , /(*&) &3 &*4(@(&3

    ?6 -$8-8$*(8'&' & *&@ -&$& & /*4(@(& &3 -$38'&3 '4$8 E7$%$:

    L& *$4(/(*&*(+' *&(& ISO 001= -$7(4(+ &*$(4&$ 83 -$8*383

    -$34&*(+' 3$@(*(83 *8' 6' $*8'8*(7('48 &4& *&(& ' 48&3 &3 4&$&3

    37-&&3 -8$ E7$%$. E' & O$%&'()&*(+' &, 6'83 34&46483 , 6' $%&7'48 ('4$'8 4$&9&8 ?6 3

    &7-&$& ' *+(%8 3634&'4(@8 4$&9&8. &, -$848*883 '4$8 & 8$%&'()&*(+' ' 8' *&& *&$%8 & 7-$3&

    9 37-&$ 6'&3 /6'*(8'3 3-*>/(*&3= 7-&8 & '&$ & @&*&'4

    9 &*-4&$83 -&$& -8$ '4$&$ & & 8$%&'()&*(+'.

    E7$%$ 8/$* 2 7-83 ($*483 ?6 34' ('4%$&83 -8$ *8'6*48$3

    &796&'*(&3= &6((&$3 '/$7$>&= M(*83 C8'4&8$&= &6((&$ *8'4&9=

    &6(48$3= /&*46$&8$&3= &4'*(+' ?6&3 , 36%$'*(&3= %$'*(&.

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    A -&$4($ 3483 7'483 3 *8'/(%6$&' &3 *&(/(*&*(8'3 , *87-4'*(&3 *8' ?6 834$&9&&8$3 E7$%$ 9' *8'4&$.

    D'4$8 las copetencias gerenciales'*8'4$&783:

    T"" *# *0$ L& *88-$&*(+' '4$8 &8$%&'()&*(+' 6'48 *8' 8373 *87-&$83 4$&9&8-&$& 8%$&$ & /(*&*(&..

    B1

    S)0&$'# +* )*"- R&()&$ 6' &'(3(3 &634(@8 83 -$897&3 -&$&-$8-8$*(8'&$ &4$'&4(@&3/&*4(93.

    C

    C0#$&"&$'# P$8-8$*(8'&$ ('/8$7&*(+'&3$4(@& *6&?6($ 4(-8 '*6&?6($ '(@ &8$%&'()&*(+'.

    B

    P)"#*"&$'# D(*&*(+' & & &98$. R&()&$&3 &98$3 34('&&3 -&$& 36*&$%8 *8' & 78$ (3-83(*(+''4$8 *878 /6$& &

    8$%&'()&*(+'.

    A

    E7**# E34&9*$ *&$83 894(@83 37-8 , &3*8$$3-8'('43$3-8'3&9((&3 -$38'&3.E7-$' &**(8'3 -&$&78$&$ 4&'48 , &3*&-&*(&3 83 73.

    C

    L$+*"%! O$('4&$ & &**(+' %$6-88$%&'()&*(8'& ' 6'& ($**(+'

    C

    1 L&3 4$&3 &*' $/$'*(& & 83 '(@3 -8$ *87-4'*(&3. L& *&(/(*&*(+'*8$$3-8'('4 3 8946@8 & -&$4($ 83 *$(4$(83 34&9*(83 -8$ M&$4& A3 ' Diccionario de Coportaientos. Gesti)n por copetencias-&$& *&& 6'& &3*87-4'*(&3 ('4(/(*&&3 & '(@ %$'*(&.

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    4$7('&&= ('3-($&'8 @&8$3 &**(+' , &'4(*(-&'83*'&$(83 3&$$88 &&**(+' 3 %$6-8.

    E' *6&'48 & las copetencias espec%&icas 3 ('4(/(*&$8' &3 *8$$3-8'('43 & 83+0&*-:

    A)" "+""$)$+"+ D9' 4'$ & *&-&*(& 78(/(*&$ &*8'6*4& -$38'& -&$& &&-4&$ & (34('4&33(46&*(8'3= 7(83 , -$38'&3 ' /8$7&$-(&.

    C""&$+"+ "" "*#+*A3(7(&*(+' '6@& ('/8$7&*(+' , 36/(*&) &-(*&*(+'. L83 *8'6*48$3aprenden el tra'a/o de los a#0iliares de

    en&erer%a e incl#so el de los (dicos1.

    P*#-"$*# "#")8$&

    C&-&*(& ('4(/(*&$ 83 -$897&3=$*8'8*$ & ('/8$7&*(+' 3(%'(/(*&4(@&.E'4'$ & 3(46&*(+'= ('4(/(*&'8 -&38 &-&38 363 (7-(*&*(8'3.

    De'en sa'er 2#e es 3s iportante el

    ncionaiento de la a'#lancia 2#e

    pensar en la vida de la persona" p#es lo

    priero perite lo seg#ndo1.

    6.2 I#&"&$'# ( "+""&$'# +* )"- *-#"- " )" !"#$%"&$'#

    C8' -$8-+3(48 ?6 &3 -$38'&3 ?6 ('%$3' & & 8$%&'()&*(+' 4'%&' &3

    &9((&3 , *87-4'*(&3 -&$& 6' *&$%8= E7$%$ 4(' ' *6'4& 83 3(%6('43 -6'483:

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    E' *6&'48 3 & -$8*38 $?6(3(*(+'= 3 $&()& 6' 4$7(4 & @&*&'4 6'48

    & -$/( *&$%8 ?6 3 $(@& 8 -$34&9*(8 -8$ ICONTEC. E' &(*(+' 3

    $&()&' -69(*&*(8'3 -8$ V&'%6&$(& (9$& 8 -8$ 7(83 8'(' *878

    C87-64$&9&8. C878 7'48 & -$*(3&$= $3&4&783 8 &/($7&8 -8$

    R-$3'4&'4 E7$%$= 3%' *6& K &3 *&3( !50 '4$@(34&3 4$&9&8

    $&()&&3 ' -$8*38 3**(+' -$38'&= 3 & 64(()&8 788

    *88*&*(+' -$38'&= 73 -8$ /6$)& 7&,8$ ?6 -8$ $?6$(7('48 &

    8$%&'()&*(+'. L&3 -$38'&3 ?6 3 -$3'4&' '8 *' '7$8 1 8 2 -8$

    @&*&'4 (3-8'(9. P&$& G$6-8 E7$%$ 3 73 (7-8$4&'4= 8 4(' 7&,8$ -38= &?6&3 -$38'&3

    *8' &*4(46 -&$& &-$'$= *8' %&'&3 36-$&*(+' , %&'&3 *8'4$(96($ & &

    7-$3&= ?6 4'%&' 3'4(8 -$4''*(&= ,& ?6 E7$%$ & 6'&3 /&*((&3

    6*&4(@&3 ?6 3 @$' -834$(8$7'4. E' 787'48 4'$ *6$$(*667 @(4&= 3 $&()& & '4$@(34& 8' %$'4=

    ?6 ' 34 *&38 $&()& &3 '4$@(34&3= 64(()&'8 788 93(*8= , 3(' $3-&8

    -$69&3 -3(*84*'(*&3 ?6 -$@&' 37-8 7-&8= 8 3**(8'& 3(

    3 36 -6'48 @(34&= '&' &3 -*4&4(@&3. C6&'8 3 3**(8'& & & -$38'& & & @&*&'4= 3 -8' ' 6' -$8*38 1 >&

    -$69&= -&$& & -834$(8$ *9$&*(+' *8'4$&48 & 4$7('8 /(8. L83 -$8*383 ('6**(+' ' E7$%$ *8'3(34' ' '3&$ 48& & F84&

    A796&'*(&3= ?6(-8 7(*8= , -$38'& '4$8 & 8$%&'()&*(+'.

    INDEPENDIENTEMENTE & @&*&'4 & '&$. S *876'(*& 363 &98$3

    '4$8 36 -6348= 363 9$3 , $3-8'3&9((&3= 83 8$&$(83 3*&'38 4*.

    S $&()& 6'& *&$& 83 -$8*383 ?6 @&' & 3$ '*3&$(83 -8$ -&$4

    7-&8 -&$& *67-(7('48 74&3 &'6&3 ' $&*(+' & *$*(7('48

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    *&-(4& *8'+7(*8 , *&-(4& ('4*46&.

    6.3 C*#-"&$'# ( B$*#*-"9 S")0+ +*) """+

    E -$3'4 7&*$8-$8*38 ?6 4(' *878 894(@8 3&$$88 6' 3(347&

    *87-'3&*(+' ?6 -$7(4& & 784(@&*(+' , 3834'(9((& 83 7-&83 '4$8 &

    8$%&'()&*(+'= 3 ?6()= ?6 -$3'4& 73 (/(*64&3 '4$8 & %34(+' 83 $*6$383

    67&'83 ' %$6-8 E7$%$.

    R@(3&$783 ' -$('*(-(8= &%6'83 83 -6'483 & 34&*&$ ' $&*(+' & &

    *87-'3&*(+' , 9('34&$ 83 4$&9&&8$3 & 8$%&'()&*(+':

    L83 3&&$(83 '4$8 G$6-8 7$%$ @&$>&' 3%' *&$%8 , & &'4(%& ' &

    7-$3&. U' &6((&$ '/$7$>& -6 $*(9($ &-$8. 1;00.000 6'& *8'4&8$&

    &$8$ 2000.000. L& %$'*(& & 34(-6&8 6'83 ('*'4(@83 7'36&3 &*6$8 & & 3&4(3/&**(+'

    (@6%&& -8$ 83 *('43= *67-(7('48 9$3 7'36&3. L83 ('*'4(@83

    38' 98'83 ('$8= 98'83 -&$& -&3&$ 6'&3 8$&3 ' 6' 3-&= , &'*4&3 '&@(&3

    ' 73 D(*(79$. L83 7-&83 E7$%$ 34' 9'/(*(&83 *8' 48&3 &3 -$34&*(8'3 %&3

    @(%'43 ' 4$7('83 3%6$(& 38*(& , &98$&. L83 ?6(-83 64(()&83 -&$& & &4'*(+' & 3&6 &3 -$38'&3 ' G$6-8

    E7$%$= 9' 34&$ *8'34&'47'4 3('/*4&83 -&$& &3> 9$('&$ 3$@(*(83

    *&(& & 363 9'/&*48$3.

    E' *6&'48 & & ('/8$7&*(+' && -8$ $-$3'4&'4 ' & '4$@(34& $&*(8'&& *8' 34

    7&*$8-$8*38= 3 -$*(3& ?6 83 4$&9&&8$3 389$-8'' & *87-'3&*(+' /('&'*($&. E3

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    *($= & 3%6$(& ' 7-8= & *&(& @(& ' 4$&9&8= &3 -$878*(8'3= &

    (9$4& , &648'87>&= '4$ 84$83 /&*48$3= '8 3 8%&' ?6(-&$&$ & 3&&$(8= &3

    98'(/(*&*(8'3= &3 *87(3(8'3 , &3 -$(7&3= 8 ('*63(@ & &3 @&*&*(8'3 & ?6 3 4('

    $*8. &, 6' *8'8*(7('48 4'38 &*$*& & 7&'$& 894'$ *87-'3&*(8'3

    /('&'*($&3 ('($*4&3= ' -&&9$&3 $-$3'4&'4: Kse las sa'en todas en c#anto a lo 2#e

    constit#$en los pagos adicionales coo las 4oras e0tras1.

    T& 3*6(8 , -$*(&*(+' & *87-'3&*(+' '8 /('&'*($&= & *6& &-&$* *878 6'

    7'48 3'*(& -&$& & 8$%&'()&*(+'= -$8@8*& >'(*3 @&8 $84&*(+'= Ken 5 a6os no

    se 4a logrado antener ni el ,7 del personal antig#o1.

    6.4 D*-")) +*) *-#")

    P&$& 3&$$88 &3 -$38'&3 & '(@ 4&'48 -$38'& *878 -$8/3(8'& '4$8 &

    8$%&'()&*(+' , *8' -$8-+3(48 -$8-8$*(8'&$ & 83 4$&9&&8$3 6' 3'4(7('48

    3&$$88 & '(@ ('4%$&= E7$%$ 4(' ' *6'4& 83 3(%6('43 7'483:

    E %$6-8 E7$%$ 8/$* *&-&*(4&*(8'3 GRA8UI8AS& 363 7-&83 -&$&

    /8$4&*$ 83 *8'8*(7('483 -$@(83= 3*69$($ '6@83 *8'8*(7('483

    ('*8$-8$&$83 & & &98$3 (&$(&3 & 8$%&'()&*(+'. L&3 *&-&*(4&*(8'3= 37('&$(83

    8 *&$&3 -$8/3(8'&3= @&' ($(%(&3 ' 36 7&,8$ *&'4(& & 83 7-&83 &

    3&6 , & *8'6*48$3.

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    L& @&6&*(+' 37-8 '4$8 G$6-8 E7$%$ 3 $&()& *8'4$&34&'8

    *67-(7('48 74&3 (&$(&3 7-&8. E' %$6-8 E7$%$ '8 &, -&'3 *&$$& ' $&*(+' & &3*'38 *&$%83= 3('

    79&$%8= & 8$%&'()&*(+' $&()& &67'48 3683 & &3 -$38'&3 *8' &'4(%&

    , 78$ 37-8.

    L&3 34$&4%(&3 @&&3 & *&98 -8$ & 8$%&'()&*(+' -&$& 3&$$88 -$38'&=

    $/&' 6'8 83 7&,8$3 -$897&3 $*8'8*(83 ' & *646$& 8$%&'()&*(8'& -8$

    R-$3'4&'4 E7$%$= 348 3= & /&4& &*4(46. E' -&&9$&3 36,&3 Kde #n diploado

    ipartido por #n especialista" eron 3s los cond#ctores 2#e asistieron 2#e los a#0iliares

    de en&erer%a" siendo estos +ltios los c#ales reclaaron 2#e eso no serv%a para nada.

    P6 $*8'8*$3 6'& /&'*(& $3-*48 & & %34(+' *&-(4& -3(*8+%(*8= -63

    7'483 *878 8-4(7(378= & &648/(*&*(&= & $3(('*(&= '4$ 84$83= 34' &63'43 8

    ('(9(83 ' %$&' -&$4 83 4$&9&&8$3= 3 *($ ?6 & 9&3 8 38-8$4 -&$& @&$ & *&98

    7&'$& +-4(7& &3 *87-4'*(&3 3 34 @('8 &/*4&&= 8 *6& -6 3(46&$ & &

    7-$3& ' 6'& -83(*(+' '8 -$8%$38 ' 4$7('83 83 73 *&-(4&3 $&*(8'&=

    67&'8= *8'+7(*8.

    6.5 R*)"&$#*- *) *)*"+

    E34 7&*$8-$8*38 &* '/&3(3 ' &3 $&*(8'3 &98$&3 7-&8-&4$8'8. S('3*$(9' '4$8 34 83 -$8*383 '%8*(&*(+' *8*4(@& , & *3&*(+' 8 $6-46$&

    &98$&= -6'48 ?6 R-$3'4&'4 E7$%$ $*8'8* *878 (*&8= -63 no se

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    p#ede desistir de los servicios de #n tra'a/ador sin antes seg#ir #n protocolo en el 2#e se

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    :. CONCLUSIONES

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  • 7/23/2019 Anlisis Por Competencias Emerger

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