Claudio Ingilde Sector Público Cono Sur Octubre de 2009

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Claudio IngildeSector Público Cono SurOctubre de 2009

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Dos Científicos en Computación, Len Bosack y Sandy Lerner fundaron Cisco Systems

Bosack y Lerner armaron redes cableadas entre dos edificios del campus de la Universidad de Standford

Una tecnología debe ser creada para ocuparse de distintos protocolos de area local; Nace el “Router” multi-protocolo

1984

1997 2000 2006 2009

Colaboración/Web 2.0

La red como Plataforma

Red de Redes

Todo en uno:Datos/Voz/Video

Transiciones del Mercado

Nuestra estrategia está dirigida por las transiciones del mercado que impacta a nuestros clientes.

un lugar donde todos estén conectados

Esto es la Red Humanaconectarse

cultura comunidad

empleados

clientes

Cisco permite a la gente

y globalmentelocalmente

colaboración

La Visión de CiscoCambiando la forma que

Construir el futuro de Internet creando valor y teniendo la oportunidad sin precedentes para nuestros clientes, empleados y la comunidad toda.

La Misión

trabajamos,y aprendemos. SM

vivimos, jugamos

IBSG - 7Copyright © 2007 Cisco Systems, Inc. All rights reserved.Cisco Highly Confidential IBSG - 7

Población del Siglo XXl – “Homo Zappiens”

Con el celular

Internet,IM, Email

SMS

Mirando TV

Escuchando música

Trabajando

© 2006 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialPresentation_ID 8

EducaciónSaludGobierno Central

Tres iniciativas en Argentina

9

0

50,000

100,000

150,000

200,000

250,000

300,000

350,000

400,000

2006 2007 2008 2009 2010

(FT

E)

Demand Supply

La brecha estimada de recursos con habilidades totales en tecnologías de redes en América Latina es de alrededor de 84.000 profesionales en 2007, creciendo a 126.000 para 2010, estas cifras representan una demanda insatisfecha del 25% en 2007 y del 27% en 2010

Nota: FTE = Full Time Equivalent. Dedicación del 100% del tiempo de trabajo a tecnologías de redes

Monitoreo Anual Cisco en Recursos Humanos -Demanda y oferta de habilidades totales en tecnologías de redes informáticas (América Latina)

Demanda Oferta

10

ARGENTINABrecha de recursos calificados en redes en Argentina

En el 2010, Argentina tendrá una escasez de más de 6.100

profesionales con habilidades en redes informáticas

Actualmente, esta cifra es de aproximadamente 4.500 profesionales

* Demanda y oferta expresadas en cantidad de profesionales

Y en Argentina…………..

• 12.000 Jóvenes

• 22.000 Becas en 18 meses en 20 Provincias

• 43 Nuevos Laboratorios

• Capacitación a 420 Docentes

• Caso único en el Mundo

Inauguramos nuestra Sala de Telepresencia

IBSG - 14Copyright © 2007 Cisco Systems, Inc. All rights reserved.Cisco Confidential IBSG - 14Cisco Confidential

Programa Piloto de Telemedicina

Hospital Garrahan - Argentina

Telepresencia en Salud: Sep 2009

Coordinación de Teletrabajo

Convenio MarcoPROPET

Experiencia CISCO12 de Mayo de 2009

EXPERIENCIA CISCO

Personal Comprendido - Perfil teletrabajadores

57 PERSONASCantidad

a) 2 días / semanab) 3 días / semanaModalidades

a) Empleados regularesb) Más de 1 año de antigüedad en Ciscoc) Competencias de liderazgo destacadas, autodisciplina, orientación a resultados, gestión y motivación.e) Competencias técnicas del puesto y de informatica.f) Acuerdo con el manager

Perfil

84%

16%

Universitarios

Tecnicos

88%

12%

2 dias

3 dias

12% 4%

5%

24%

4%2%

38%

11%

Servic al Cliente

Finanzas

RRHH

Ingenieria

Legales

Marketing

Ventas

Servicios

Distribución Global de Cisco

San Jose, CA

Herndon, VARaleigh, NC

Richardson, TX

London

Amsterdam

Bangalore

Shanghai

Singapore

Dubai

Sydney

+62,000 empleados en +70 paises & 300+ oficinas

Buenos Aires

San Pablo

IBSG - 20Copyright © 2007 Cisco Systems, Inc. All rights reserved.Cisco Highly Confidential IBSG - 20

Movilidad

Teletrabajo y Movilidad en Cisco

Em

ple

ado

s

1998-1

Acceso Remoto (oficinas Wireless

& Notebooks)

Oficina hogareña (VPN & Gateway)

2002-8

Fac

ilid

ade

s

Edificio Inteligente (Monitoreo

Remoto)

2008

Atención al Cliente(CIN)

2004-9

2003-6

Cadena de Valor(RFID)

Productos(Monitoreo

Remoto)

2003-5

E-mail & Calendar

Intranet & Portaless

Webcasts & VOD

Colaboracion

IP Tel. & Com. Unificadas.

2006-9

Oficina portatil(TREO)

2002-6Oficina en el Hotel(ed. Colaboracion)

© 2006 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialRAEX 21

Cisco Teleworker Survey:April 2009Client Survey


Response Rate & Confidence Level

Received 2,107 responses (33.0% response rate)– 95% confidence level in data accuracy for Cisco global

workforce +/- 2.11%

– 99% confidence level in data accuracy for Cisco global workforce +/- 2.78%

6,376


Respondents by Theater & Service Type

CVO SW VPNTheater Count

% of Response

APAC 94 358 452 21.5%

Emerging Markets 38 237 275 13.1%

European Markets 103 288 391 18.6%

Japan 16 218 234 11.1%

US/Canada 442 290 735 34.9%

TOTAL 693 1411 2107 --

% of Response 32.9% 67.1%

16.3%

5.7%

12.6%

2.1%

63.3%

BroadbandModem

CiscoVirtualOffice Router

VPNHeadend

256 or 384KEthernet or Fast Ethernet

Broadband

1M/1.5MEthernet High-Bandwidth Link

VLAN + QoS Marking

Traffic ShapingCBWFQ

Spouseand Kids

Hardware Encryption

Teleworker


Numbers of Days and Hours Worked Per WeekHow many days and hours do you work in a typical work week?

Days Worked Hours Worked

CVO 5.4 46

SW VPN 5.2 42

Average 5.3 43


Numbers of Days Worked Exclusively at Home in a Typical Work WeekIn a typical work week, how many days do you work exclusively at home (i.e. do not work at a Cisco office?)

Days 0 1 2 3 4 5 6 7Avg

# Days

CVO 11% 19% 23% 17% 10% 15% 3% 3% 2.7

SW VPN 39% 30% 15% 8% 3% 4% 1% 1% 1.3


Preferred Number of Days Worked Exclusively at Home per WeekTaking into account all aspects of telecommuting, how many days per week would be optimal for you to work exclusively at home?

Days 0 1 2 3 4 5 6 7Avg

# Days

CVO 1% 8% 25% 25% 16% 18% 2% 4% 3.3

SW VPN 7% 23% 35% 20% 7% 7% 1% 1% 2.2

Days Actual Preferred Delta

CVO 2.7 3.3 +0.6

SW VPN 1.3 2.2 +0.9


Hours Worked at Home in a Typical Work WeekIn a typical work week, how many total hours do you work at home … Before, During and After Local Business Work Hours, and on Weekends?

Hours Worked at Home per Timeframe

Before During After Weekend Total

CVO 1.5 13.6 5.0 2.2 22.3

SW VPN .84 6.5 3.7 1.9 12.9


Benefits of Working at Home (1 of 3)What do you feel are the positive benefits that you and Cisco have realized from telecommuting? (Select all that apply; % of respondents)

67%63%

61%

79%

86%

47% 48% 47%

59%

75%

20%

30%

40%

50%

60%

70%

80%

90%

100%

Better morale Better employeeretention/recruiting

Better operationalcontinuity (no

disruption of work fromoutside effects)

Higher productivity Better quality of life

CVO

SWVPN


Benefits of Working at Home (2 of 3)

89%

75%78%

59%56%

73%

50%

65%

50%48%

20%

30%

40%

50%

60%

70%

80%

90%

100%

Reduced commutingtime

My employer benefitsfrom extra work time

Saving money (e.g. fuel,vehicle expense, etc.)

Less Absenteeism(sick/personal days)

Reduced office spaceand less resources

required

CVO

SWVPN

What do you feel are the positive benefits that you and Cisco have realized from telecommuting? (Select all that apply; % of respondents)


Benefits of Working at Home (3 of 3)

86%

65%68%

65%

0%3%

78%

58% 60% 58%

1%4%

0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%

More flexible workschedule

Reduced stress More control overlife

More time to spendwith family

No benefitsrealized

Other, reason notlisted

CVO

SWVPN

What do you feel are the positive benefits that you and Cisco have realized from telecommuting? (Select all that apply; % of respondents)


Negative Aspects of Working at Home (1 of 3)

33%

46%

18%

11%

1%

41% 41%

12%

18%

4%

0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%

Less visibility w/ mgr Decreased work/lifebalance

Fewer developmentopportunities

No supportstaff/colleague help

Lower productivity

CVO

SWVPN

What do you feel are the negative aspects that you have experienced from telecommuting? (Select all that apply; % of respondents)



41%

8%

17%

37%

27%

33%

14%12%

34%

26%

0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%

Longer work hours Cisco officetechnology/softwarenot available at home

No mail delivery/pick-up Feelings of socialisolation

Less recognition

CVO

SWVPN




42%

34%

10%

3%

43%

37%

11%

4%

0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%

Disconnect from co-workersas a result of no social

contact

Fewer in-person meetings No negatives realized Other, reason not listed

CVO

SWVPN


Creemos que la

nos pertenece a todos

Agenda Digital

Teletrabajo / Telemedicina

Desarrollo sustentable

Formación Profesional

Cisco Networking Academies

Comunidad

En Síntesis…….

Muchas Gracias !!!!

Documents

Claudio Ingilde Sector Público Cono Sur Octubre de 2009