7/27/2019 Consejos para hablar en ingls_ correos electrnicos de negocios

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Consejos para hablar en ingls: correos e lectrnicos de

negocios

Consejos para hablar en ingls: correos

electrnicos de negocios

Al escribir un correo electrnico de negocios en ingls, tenga en cuenta estos

consejos:

Concntrese en el motivo por el que est escribiendo

El mensaje debe serbreve

Use voz activa, no pasiva (We will do this by the end of the week, no This will

be done by the end of the week).

El mensaje debe tener tres secciones generales: una introduccin (el motivo delmensaje); una seccin central (lo que quiere); y un cierre (llamada a la accin o

prximos pasos).

1. Introduccin

Frmula de encabezamiento

Formal: Si no se dirige a una persona especfica, escriba: Dear Sir or Madam

seguido de una coma. La frmula To whom it may concern se usa en comunicados

oficiales pero es muy formal y un poco anticuada.

Si se dirige a gente cuyo nombre conoce, escriba Dear Mr Smith/Ms Smith o Dear

John Smith/Mary Smith. (formal/neutral)

Informal: Slo dirjase a la persona por el nombre de pila, Dear Simon/Susan, o el

ms habitual Hi Simon/Susan, si la conoce bien y siempre se tratan de esa

manera.

2. Seccin central

Motivo

Es educado comenzar con I am writing to ... o I would like to ... y continuar con

verbos como inform, enquire, apologise, confirm, point out y ask. Por

ejemplo:

I am writing to inform you that ... (formal/neutral)

I would like to draw your attention to the fact that ... (formal/neutral)

I would like to apologise for the late arrival of the goods. (neutral)

Otra frase til es: I was (just) wondering whether ... (neutral/informal)

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7/27/2019 Consejos para hablar en ingls_ correos electrnicos de negocios

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Ahora puede ser ms especfico:

Solicitudes/preguntas

Hacer una solicitud/pregunta

I am writing to ask whether you could please send the goods as soon as possible.

(neutral)

I would be grateful if you could please reply to my query of 6 August.

(formal/neutral)

I am writing to enquire whether you received my application of 6 August 2012.(formal/neutral)

I would be very interested in seeing your catalogue and wondered whether you could

please send it to me. (neutral)

I was (just) wondering whether you could please confirm ... (neutral)

Could you possibly let me know whether or not you will be attending the

conference? (informal)

Could you please send me some information about your products? (neutral)

Could you please confirm that you have received our request for ...? (neutral)

Responder una solicitud/pregunta

Thank you for your email. In response to your query regarding ... (formal/neutral)

Thank you for your request. I am pleased to be able to tell you that ... (neutral)

I would be delighted to send you the material you have requested. (neutral)

I am delighted to be able to tell you that we have shipped your order. (neutral)

Thank you for your email asking for information about our (nombre del producto).

(neutral)

We would like to thank you for your enquiry of 6 August. (formal/neutral)

We are pleased to enclose .. . (neutral)

We would like to take this opportunity to inform you that the updated version will be

released next month. (formal/neutral)

I am writing to confirm your hotel booking for 6 August. (neutral)

Quejas

I am writing to complain about the quality of the (nombre del producto) which I

recently bought. (neutral)

I am writing to inform you / draw your attention to the fact that your bill has still not

been paid. (formal/neutral)

I am afraid that the printer is not performing to our satisfaction. (formal/neutral)

We are not satisfied with the speed of the new software. (formal/neutral)

I would ask you please to do the work again as it does not cover the areas we

discussed. (formal/neutral)

I am returning a sample of the goods, and would ask you please to reimburse us.

(formal/neutral)

I am writing to point out that the items you sent me do not match my order request.

(neutral)

Disculpas

I would like to apologise for the delay in fulfilling your order of 6 August.

(formal/neutral)

I am sorry to have to tell you that we will be unable to .. . (neutral)

I apologise for the delay in sending ... (neutral)

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2012 - Todos los derechos reservados Learn English International. Cali, Colombia

Jueves, 18 de Oc tubre

de 2012 11:40

We will naturally reimburse you for the cost of the unsatisfactory goods.

(formal/neutral)

I am afraid we will not be able to get the materials to you by the end of the week, as

we had originally hoped. (formal/neutral)

I am sorry to hear that your (nombre del producto) is not functioning to your

satisfaction. (formal/neutral)

We are currently investigating the problem and will be in touch shortly.

(formal/neutral)

3. Cierre

Al final del mensaje, resuma lo dicho, indique qu espera de la otra persona u

ofrezca ms ayuda.

Once again, thank you for contacting me. (formal)

I would very much appreciate it if you could rectify this mis take and if possible

reimburse us. (formal)

I hope very much that we can sort this small problem out quickly. (neutral/informal)

I look forward / look forward very much to hearing from you. (neutral)

Please let me know if there is any other way I can be of help. (neutral)

Please do not / dont hesitate to contact me if you need further details. (informal)

Please let me know by when you think this can be done. (neutral)

Y luego despdase.

Formal: Si comenz con Dear Sir/Madam, cierre con Yours sincerely seguido de

una coma y su nombre completo debajo.

Informal: Si conoce el nombre, puede usar Best wishes, Best regards, Kind

regards, o lo que use habitualmente:

Yours sincerely,

Su nombre

Tomado de: HP Technology at Work

| Jueves, 25. Octubre 2012 || Desarrollo: Producciones W |