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    IMBOLCARP

    SANTA CRUZ –

    CRISTIAN LEANEZ SILES

    PAOLA HURTADO ORTEGA

    GRISEL MARCELA ALPIRI OQUENDO

    ABRAHAM SUAREZ MONTENEGRO

    ANDRES GONZALES MENDEZGRISEL

    ANGELICA CAMACHO GUTIERREZRONALDO PEREZ MONTERO

    DOCENTE: DEMETRIO NINA

    MATERIA: MARKETING OPERATIVO

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    1 INTRODUCCION 2

    1.1ANTECEDENTES 21.2 DESCRIPCION DE LAS PRINCIPALES AREAS FUNCIONALES DE LAEMPRESA 21.3 MISIÓN 31.4 VISIÓN 31. VALORES 3

    2 ELEMENTOS DEL MACRO ! MICRO ENTORNO 3

    2.1 MACROENTORNO 32.1.1ENTORNO DEMOGRÁFICO 32.1.2 ENTORNO TECNOLÓGICO 32.1.3 ENTORNO POLITICO 42.1.4 ENTORNO ECONOMICO 42.2 MICRO ENTORNO 42.2.1 EMPRESA 42.2.2 ORGANIGRAMA DE LA EMPRESA 52.2.3 DESCRIPCION DE TAREAS 52.2.4 DITRIBUIDORES: 6

    2.2.5 COMPETENCIA: 62.2.6 PROVEEDORES 62.2.7 MERCADO CLIENTE: 6

    3 COMPORTAMIENTO DEL CONSUMIDOR "

    3.1 ETAPAS DEL PROCESO DE DECISIÓN DE COMPRA "

    4 MERCADO META "

    4.1 TIPO DE SEGMENTACIÓN #

    POSICIONAMIENTO #

    .1 ESTRATEGIAS DE DIFERENCIACIÓN #.2 ESTRATEGIA DE POSICIONAMIENTO $

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    % MEZCLA COMERCIAL $

    %.1 PRODUCTO $

    %.2 PRECIOS 1&%.3 DISTRIBUCION 1&%.4 COMUNICACIÓN 11%. PROCESO 11%.% PATENTE 11%." POST VENTA 11%.# EVIDENCIA FISICA 11

    " CONCLUSIONES 12

    # RECOMENDACIONES 12

    $ ANE'OS 13

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    E()*+,- IMBOLCARP

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     I()/*0-/*- /5-6- + 7-*)-,8

    1 INTRODUCCION

    1.1 ANTECEDENTESIMBOLCARP S.R.L.! "#"$"% &'& %$(")"*%*+& $,-+$"%/+& +# +/ %0, 2!$,# /% ,'+&(% )"&",#%"% *+ +-+&%",& $'$+0,& $,# /% "*+% *+"#$,,%&+ %/ -+$%*, B,/")"%#, +# /% $,-+$"%/"%$"# *+ $%%& ,//,& *+ /,#% *+ %/,*#! +#,-%*% /8&("$% *+ /% -%$%9LOCOMOTIVA *+ "#*'&("% ;%&"/+% %&'-"+#*, $,-, -+(% "#$"%/! /%+'+ #'+&(, -+$%*,+# B,/")"% ("+#+ $,#&'-"*,+& >'+ &%;+# *+ $%/"*%*! , +//, ,(%-,&, (%+ % B,/")"% *+&*+ B%&"/ +&(+ ,*'$(, *+ /% -%$%9LOCOMOTIVA.

    N'+&(, ?'+ &,# ,*'$(,& "-,(%*,&.

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    • FINANAS: E&(% 8+% /, )+ *"+$(%-+#(+ +/ G++#(+ G+#+%/!A*-"#"&(%*,%! C,#(%*,% /, $'%/ /,& *,& "-+,& &,# /,& >'+%#%/"%# (,-%# /%& *+$"&",#+&.

    S+ +#$'+#(% ';"$%*, +# /% %)+#"*% S%#(% C' N 617

    1.3 MISIÓNS,-,& '#% +-+&% ,"+#(%*% % &%("&=%$+ /%& #+$+&"*%*+& *+/ $/"+#(+$,# ,*'$(,& *+ %/(% $%/"*%*! +$",& $,-+("("),& $,# ("+-, *++#(+% 8"*% +$"&% %%#("%#*, '#% $,#("#'% "##,)%$"# +##'+&(% /#+% *+ ,*'$(,& $';"+#*, (,*, +/ (+"(,", #%$",#%/.

    1.4 VISIÓN

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    1. VALORES9R+,)/6,-- +# /, >'+ %$+-,&.9H/6+,0- $,# #'+&(% +-+&%! $,# /,& $/"+#(+& $,# #,&,(,&-"&-,&.9R+,)+0/ %$"% #,&,(,&! #'+&(,& $,-%0+,& #'+&(,& $/"+#(+&.9C/()*/(,/ $,# /,& /"#+%-"+#(,& -+(%& *+ /% +-+&% $,# /%

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    2.1.2 ENTORNO TECNOLÓGICO G%$"%& %/ %)%#$+ *+ /% (+$#,/,% , /% +-+&% ("+#+ '#% )+#(%@%=%),%;/+ $,-+("(")% % >'+ /% +#(+% &+ % +*'$"*, *+ 25 *%& *+,*'$$"# >'+ (%*%;% +# ,*'$"! , +# *% ,*'$+ +# 1 *%&! +#%/'#,& $%&, *+ =,-% "#-+*"%(% *+ 3 % 6 ,%& *++#*"+#*, *+ /%&"('%$"#.

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    2.1.4ENTORNO ECONOMICOL% +-+&% #, $'+#(% $,# -'$, $%"(%/! , +&, ("+#+ /"-"(%$",#+& %/%$+ +*"*,&! $%+$+# *+ ,=+$+ *")+&"*%* +# $,/,+& /,$,-,(")% ,*'$(,&.

    2.2 MICRO ENTORNO

    2.2.1EMPRESAS+ $,#&,/"*% $,-, -"$,+-+&% ("+#+ -'$% "#H'+#$"% +#,)++*,+& $,#&'-"*,+&. T%-;"?# ("+#+ &+)"$", +&,#%/"%*,! ("+#+

    ,)++*,+& "#(+#%$",#%/+& +&, /, )++-,& -8& %*+/%#(+.

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    GERENTEGENERAL

    DIRECTORIO DE SOCIOS

    GERENTEADM !

    FINANCIERO

    ASISTENTEADM !

    FINANCIERO ALMACENERO

    AREACONTABLE

    CHOFER

    GERENTECOMERCIAL

    E@ECUTIVODE VENTAS

    E@ECUTIVODE VENTAS

    4

    2.2.2ORGANIGRAMA DE LA EMPRESA

    2.2.3DESCRIPCION DE TAREAS

    GERENTE

    E/ G++#(+ +& /% +&,#% +#$%%*% +&,#&%;/+ *+ (,*% /%,%#"%$"#! %$+ >'+ /% +-+&% $'-/% /% -"&"# ,;@+(")% +&(%(+"%& (%%*%& , /% A&%-;/+% *+ S,$",& /,& *'+0,&J.

    ADMINISTRACION

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    L% %*-"#"&(%$"# +& /% +#$%%*% *+ &'+)"&% (,*%& /%& 8+%& *+ /%+-+&%. T%-;"?# +/ *+ #, *+@% >'+ =%/(+# /,& ,*'$(, +# +/ %/-%$?# ,*+ %(+#*+ $'%/>'"+ "-+)"&(, >'+ &+ +&+#(+.

    CONTABILIDAD

    E/ 8+% *+ $,#(%;"/"*%*! +&(% +&(8 +#$%%*% *+ (,*, +/ H'@, *+ $%@% +#/% +-+&%! $,-, &+ %, % ,)++*,+&! /%#"//% *+ &'+/*,& (,*,++&, + "#+&, *+ *"#+,.

    COMERCIALIZACION

    E&(% 8+% +&(8 +/%$",#%*% $,# (,*, /, $,-+$"%/ *+ /% +-+&%! )+#(%&!,-,$",#+& +$",& *+ #'+&(,& ,*'$(,&.

    VENDEDORES

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    ENCARGADO DEL DEPÓSITO ! CHOFER

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    2.2.4DITRIBUIDORES:• CARPAS RBC ! COMERCIAS KIRE !COMERCIAL NICOL!COMERCIAL

    NILDATE• S+)"$",& *+ M%+("#: $'+#(% $,# (,*% /% ';/"$"*%* "-+&%

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    I-,(%*,%& %(%! I-,(%*,% N"/*%(+

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    2.2.% PROVEEDORESN'+&(, "#$"%/ ,)++*, "#(+#%$",#%/ +&:

    LOCOMOTIVA IND. E COM. TETEIS IND. LT

     ANGOU INKIANG

    2.2." MERCADO 9 CLIENTE:E&(+ ,*'$(, +&(%% *"""*, % +&,#%& *+ $/%&+ -+*"% ;%@%! -+*"% %/(%! >'+ '+*+# %*>'"" #'+&(,& ,*'$(,& +# $'%/>'"+ *"&(";'"*,%*+/ %&.

    • E-+&%& *+ T%#&,(+• M+$%*,&• E-+&%& P+(,/+%&.• +-+&%& A$,/%&• +-+&%& I#*'&("%/+&

    3 COMPORTAMIENTO DEL CONSUMIDOR

    3.1 ETAPAS DEL PROCESO DE DECISIÓN DE COMPRAABLAR DE LOS CONSUMIDORES DE INBOLCARP

    • R+$,#,$"-"+#(, *+/ ,;/+-%: &+ "#"$"% $'%#*, +/ $,-%*,+$,#,$+ /% #+$+&"*%* *+ %$+ /% $,-% *+ '#% $%%

    • B&>'+*% *+ "#=,-%$"#: +/ $,-%*, +$'+ % *"=++#(+&='+#(+& *+ "#=,-%$"# %% $,#,$+ /,& *"=++#(+& (",& *+ -%$%&*+ $%%& >'+ +'+ /+ '+*% ,,$",#% /,& ;+#+$",& >'+ ;'&$% %% &%("&=%$+&'& #+$+&"*%*+&.• D+$"&"# *+ $,-%: +/ $,-%*, %/ -,-+#(, *+ (,-% &'

    *+$"&"# &+ ;%&%% +# /% $%/"*%* +$", *+/ ,*'$(,! %& )+% *+$"*"8 $'%/ $,-%.

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    • C,#*'$(% ,&(+", % /% $,-%: *+&'?& *+ $,-% +/ ,*'$(,&+ )+8 +/ #")+/ *+ &%("&=%$$"# , "#&%("&=%$$"# >'+ +/ $/"+#(+ ('),*+&'?& *+ %;+ $,-%*, '("/"%*, +/ ,*'$(,.

    4 MERCADO META

    C,# /% -+(% *+ &%("&=%$+ /% #+$+&"*%* *+ '# -+$%*, 8)"*, *+ &+)"$", $%/"*%* (+#+-,& '#% "-,(%#(+ +&+#$"% +# /,& #'+)+*+%(%-+#(,&

    E/ -+$%*, -+(% *+ +&(% +-+&% &,# /,& *"&(";'"*,+&! +-+&%&

    %$,/%& +-+&%& +(,/+%&.

    SEGMENTACION

    4.1 TIPO DE SEGMENTACIÓNC/6,'+ +&(+,*'$(, &+ '+*+ '("/"% %% *"&("#(,& (",& *+ +-+&%& :(%#&,(%*,%& ! +(,/+% + "#*'&("%&! +($.

    SEGMENTACION DE MERCADO .

      *+>6: C,# &'$'&%/+& +# +/ ALTIPLANO LOS LLANOS  T-(-/: &+ +#$'+#(% +# $"'*%*+& -+(,,/"(%#%&  D+6,- + *+-: ';%#%  C(-: ("+#+ '# $/"-% $8/"*, =",

    S+(+60-7>6 +(/*7-

    • E- : 25 % 5 %0,&• S+/: -%&$'/"#,

    E,0-/ (-*0-: +6 +6+*-

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    • I6*+,/,: *+ 15 % 3 B& *++#*"+#*, %/ (%0, *+ /% $%% 6• E6: +#+%/-+#(+ &,# +&,#%& >'+ #, (+-"#%/ +/ #")+/

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    $,-+$"%#(+&

    S+(+60-7>6 ),70/*7-

    • S+(+60-7>6 +,0/ + 5-8: +#('&"%&(%& %/ %"+ /";+ ;'&$%*,+& *+ +&("",

    POSICIONAMIENTO

    L% +-+&% +&(8 -' ;'+# ,&"$",#%*% +# +/ -+$%*, % >'+ -%#+@% 3/#+% *+ ,*'$(,. S+ '+*+ *+$" >'+ +&(8 ,&"$",#%*, $,-, +/ #-+,1! % >'+ +&(8 //+%#*, % (+#+ '# -%+# *+ )+#(% *+ 51Q +# +/-+$%*,.

    .1 ESTRATEGIAS DE DIFERENCIACIÓN• P, ,*'$(,: L% +-+&% IMBOLCARP &+ *"=++#$"% , /%

    $%/"*%*/,$,-,(")%J .

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    ,*'$(, *+ ;'+#% $%/"*%* *'%;"/"*%* $,# +/%$"# % /%& ,(%&+-+&%& >'+ *"&(";'+# ,(%& -%$%&.

    % MEZCLA COMERCIAL

    %.1 PRODUCTOL,& ,*'$(,& &+)"$",& &+ =%;"$%# , $+%# %% ,;(+#+ ;+#+$",&!&%("&=%$+ /%& #+$+&"*%*+& *+ /,& $,#&'-"*,+&.

    BIENES • L,#% /+)+ 1 %0,• D'% M%< PVCJ 2 %0,&• E#$+%*, LONA J 3 %0,&

    SERVICIO• S+)"$", +&,#%/"%*,•  T%#&,(+ %%#("%*,• S+)"$", (?$#"$, *+/ ,*'$(,

    NIVELES DE PRODUCTO• R+%/: +/ ,*'$(, &,# /%& $%%&/,#% /+)+! *'% M%< ! +#$+%*,

    /,#% J• B8&"$,: ,(++ -'+;/+& +#$++&! -%>'"#%"% -+$%*+%.• A'-+#(%*,: $,#&'/(% *+ ,*'$(, %/ $,#&'-"*,.

    CICLO DE VIDA DEL PRODUCTO

    L% +-+&% IMBOLCAP +&(% +# $+$"-"+#(, % >'+ +&(% 3 %0,& +# +/-+$%*, *+ /% ,*'$$"# $,-+$"%/"%$"# *+ $%%& % #")+/ #%$",#%/

    %.2 PRECIOS• Á+%& "#(+#%&: L% +-+&% &+ ;%&% +# ;+#+$",& @%*,&! $,&(+&

    *+ -%#, *+ ,;%! $,&(+& *+ ,*'$$"#! -+*",& *+ ,*'$$"#$,-, &+ "#&('-+#(,& -%(+"%/+& +# +/ ,$+&, *+ (%;%@,.

    • Á+%& +

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    L,& +$",& &,# /,& &"'"+#(+&:

    T)/ P*+7/ )/* (2

    L,#% 1 D'% M%< 5.5 L,#% /+)+ /8&("$%J 1.

    ESTRATEGIA DE PRECIOS

    L% +&(%(+"% *+ +$",& *+ /% +-+&% 9IMBOLCARP $,#&"&(+ +# /,&&"'"+#(+& %&,&:

    • I#(,*'$$"# *+ #'+),& ,*'$(,& %/ -+$%*,• I##,)%$"# *+ ,*'$(,&• O=+(% *+ *,& , '#, +# *"&("#(,& ,*'$(,&• R+*'$$"# *+ +$",& +# =+$%& +&+$"%/+&

    %.3 DISTRIBUCIONL,& $%#%/+& *+ *"&(";'$"# &+ +%/"% ;%&8#*,&+ +# /,& $%#%/+& *+*"&(";'$"#

    CANAL UTILIZADO

    • C%#%/ *,;/+• F%;"$%#(+.E-+&%D"&(";'"*,.C,#&'-"*, F"#%/• U&% +&(+ (", *+ $%#%/ % >'+ &,# ,*'$(,& "-,(%*,& *+&*+

    B%&"/ C"#%.

    %.4 COMUNICACIÓNPUBLICIDAD

    L,& -+*",& *+ ';/"$"*%* >'+ ,$'% /% +-+&% &,#: P,-,$",#+& ,%*",! +)"&(%&! +"*"$,! +#)" *+ E-%"/

    VENTA DIRECTA

    S,# %% #'+&(,& *"&(";'"*,+& >'+ ("+#+# +$",& -' $,-+("("),&.

    VENTAS PERSONALES

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    • S,# +%/"%*% *"+$(%-+#(+ +# /% +-+&% $,#(%$(, $%% % $%%$%% $,# +/ $/"+#(+ ;' -%+("#J.

    %. PROCESOE/ ,$+&, *+ )+#(% &+ +%/"% *+ /% &"'"+#(+ -%#+%:

    • E@+$'("),& *+ )+#(%& &+ +#$%%# *+ " *,#*+ /,& *"&(";'"*,+&%% +$,/+$(% /,& +*"*,&

    • /,& +*"*,& &,# ,$+&%*,& , %*-"#"&(%$"# +&(,& *%# +/+$", % %%.

    • L,& $/"+#(+& %$+# +/ *+&"(, *+ /% $%#("*%* %$,*%*%.• L'+, &+ %$+ +/ +#)" %/ $/"+#(+ *+ /%& $%%& >'+ "*".

    %.% PATENTE• IMBOLCARP +& '#% +-+&% /+%/-+#(+ $,#&("('"*% +#

    ='#*+-+&%.• IMBOLCARP +& /% #"$% +-+&% %'(,"%*% +# B,/")"% %% /%

    )+#(% *+ /%& $%%& LOCOMOTIVA.

    %." POST VENTA•  T%#&,(+ *+/ ,*'$(, %$"% /,& '#(,& *+ *"&(";'$"#.• E# $%&, *+ +&(% *%0%*, +/ ,*'$(, /% +-+&% &+ +&,#&%;"/"%.

    %.# EVIDENCIA FISICA•  T%@+(% *+ +&+#(%$"#• V,/%#(+&• C%/+#*%",&• F%$('%&• P,/+%&! ,%&• F%$%*%

    " CONCLUSIONES

    E# +/ (%;%@, +%/"%*, &,;+ /% +-+&% IMBOLCARP! +-,& $,#$/'"*,>'+ /% "-,(%$"# >'+ +%/"% +& *+ +'";/+&! $,#&(%#(+ ;&>'+*% *+ $/"+#(+&, /,& +@+$'("),& *+ )+#(%&! %(+#$"# *+ "-+% , +/ +&,#%/%*-"#"&(%("),.

     T"+#+# '#% ;'+#% ,%#"%$"# %/ ;"#*% +/ ,*'$(,

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    # RECOMENDACIONES• I#)+(" -8& $%"(%/ %(+)+& *+ ?&(%-,& ;%#$%",& %% )%"% +#

    /,& $,/,+& *+ /,& ,*'$(,& A;" +>'+0%& &'$'&%/+&.•  A-/"% /% "#=%+&('$('% *+ /%& ,$"#%& *+ *"$% +-+&% %%

    -%, $,-,*"*%* *+/ +&,#%/ %*-"#"&(%("),.• I-'/&% +&='+,& $,#("#',& %% %#"-% % /,& (%;%@%*,+& %

    *+&+#),/)+&+ -+@, +# &'& /%;,+&.• P,-,)+ /% -,*+#"%$"# $,#)+&"# *+ /% +-+&% .

    $ ANE'OS

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