Inglés Básico Turístico

El Turismo Nacional•Recepción de Huéspedes.•Información de Servicios y Eventos.•Localización de lugares en el hotel y la •ciudad.Suministros en el área de habitaciones.•Información al turista.•Servicio al Cliente.•

Créditos

Esta es una publicación de la Escuela Nacional de Hotelería, dentro del proyecto NIC/018, financiado conjuntamente por los gobiernos

de la Republica de Nicaragua y el Gran Ducado de Luxemburgo.

Compilación y Adecuación de Contenido:

Gioconda Sánchez Ñurinda

Revisión y Aprobación:

Miriam Espinoza

Se permite la reproducción total o parcial de la presente obra, haciendo referencia a la fuente.

Managua, NicaraguaDiciembre 2008.

Unidad I: Protocolo de Bienvenida

Con esta unidad el alumno desarrollará la capacidad de:Realizar actividades de bienvenidas, saludos y presentaciones de turista de

diversas ocupaciones y nacionalidades mediante el uso de estrategias básicas del idioma inglés, deletreando nombres, apellidos,

palabras, usando el alfabeto ingles.

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Unidad I: Protocolo de Bienvenida

Saludos y Presentaciones

Greetings, Introductions and Emergency Questions.

Introductions

Dialog 1: Listen and Practice.

A: Hello, my name is Melissa. What’s your name?

B: Hi, I am Mat.


A: Good morning, my name is Carlos.

B: Nice to meet you Carlos. I am Elin.

Practice in a circle.

Now move around the classroom and greet people.

A: Good _______________, my name is _________________.

B: Nice to meet you, _________________. I am _______________.

Introduce someone.


A: Elin, this is Emily. Emily, this is Elin.

B: Nice to meet you Elin.

C: Nice to meet you, too.

Practice in threes.

A: ___________, this _________. __________ this is ____________.

B: ___________________, ___________.

C: ________________.

MORE GREETINGS

Good morning.Good afternoon.Good evening.

Nice to meet you.Great to meet you.

Pleased to meet you

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Say good bye.


A: Well, it was nice meeting you.

B: See you later.

C: Bye.

Practice in threes.

A: Well, it was _________________________.

B: ___________________________________.

C: ___________________________________.

REFERENCEHello!

Hi!Good

PleasedNice

to meet you.

Greetings.


A: Good afternoon, Mat. How are you?

B: Hello, Melissa. I’m fine thank you. And you?

A: I’m fine, thanks.

Work with a partner.

A: ________________. ________________?

B: ________________. ________________.

__________________?

A: ________________, ________________.

MORE WAYS TO SAY GOOD BYE

Good bye.Take it easy.Take care.Good night.

So long.See you.

MORE GREETINGS

How are you?How are you doing?

How is it going?What about you?

Fine, thanksVery well, thank you.

Great, thank you very much

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Practice: Complete and Practice.

Conversation 1:

Carlos: ___________ evening, Elin. _________ are __________?

Elin: Hello, Ariel. ________ fine, thank __________.

Conversation 2:

Daniel: Hello. My __________ is Daniel. What’s ________________?

Marty: I’m Marty. Nice ______ _______ you.

Conversation 3:

Emily: Good morning, Elin. How ________ ________?

Eli: I’m ______________ thanks, Emily.

Emergency Questions.

The Alphabet.

Listen to the pronunciation of the letters.

Listen again and repeat.

Work with a partner and spell the following names.

Jake Altman Keiko Chen Sandy Anderson

George McMillan Young-ja Kim Jennifer Conklin

Excuse me. May I speak to the manager. Pardon me. May I have your attention, please. Sorry. Excuse me, what’s your name again, please? Could you speak a little louder? Could I have your name, please? Could you speak up, please? Sorry, is that ….? Can I help you? May I have your attention, please. How may I help you?

Capital LettersA B C D E F G H I J K L M N O P Q R S T U V W X Y Z

Lower-case lettersa b c d e f g h i j k l m n o p q r s t u v w x y

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Dialog 1: Listen and Practice

A: What’s this called in English?

B: A stapler.

A: A stapler?

B: Yes, that’s right.

Complete and Practice.

A: ___________________?

B: ___________________.

A: ___________________?

B: ___________________.


A: What’s your last name, please?

B: Choi.

A: I’m sorry. Could you repeat that?

B: Sure. It’s Choi.


A: What’s your __________________, please?

B: ________________.

A: I’m sorry. Could you _____________?

B: ___________. It’s _______________.


A: How do you spell your first name?

B: G – U – Y.

A: Thank you.

What's yourfirst name?last name?

Sure.Of course.Positive.

No problem


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A: How do you spell your ______?

B: ______________.

A: ______________.

Now interview your classmates, fill in the chart with your classmates’ information.

Last name First name

Pair Work: What’s this called in English? Use your dictionary.

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Complete the form.

Mr.

Mrs. Last name / Family nameMs

Miss. First / Given Name

Demonstrative Pronouns

Dialog 1: Listen and Practice with a partner.

A: Are you Bill?

B: No, I’m David. That’s Bill over there.

A: Well, I’m Stacey. It’s nice to meet you, David.

B: You, too.

A: Are you a waiter here?

B: As a matter of fact, I am.

Titles Men Women Mr. Ms. (married or single) Mrs. (married) Miss (single)

Use titles with family names, NOT first or given names

Grammar Reference: Demonstrative Pronouns.

Singular Plural

(NEAR) This is a stapler. These are staplers.

(FAR) That is a stapler. Those are staplers.


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Pair Practice: Complete the conversation. Then practice with your partner.

A: Are you ______________?

B: No, _______________. That’s _____________ over there.

A: Well, I’m ______________. It’s nice to meet you, _______________.

B: _______________.

A: Are you ____________________ here?

B: ______________.


A: Who’s that?

B: Over there? Her name’s Kate? Come. I’ll introduce you.

- - - - - - - - - - - - - -

B: Lauren, I’d like you to meet Kate.

A: Nice to meet you, Kate.

C: Nice to meet you, too.

Pair Work Conversation.

Offer to introduce your partner to other classmates. Use the guide or create a new conversation.

A: Who’s that?

B: Over there? ________ name’s _________? Come. I’ll introduce you.

- - - - - - - - - - - - - -

B: ____________, I’d like you to meet ____________.

A: _____________________.

C: _____________________.

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Nacionalidades /Nationalities.

Listen and Practice

Grammar Practice: Make sentences using the cues below.

F = FemaleM= Male

Ex: F Julie / Australia. Her name is Julie. She’s from Australia. M Mark / Ireland. His name is Mark. He’s from Ireland.

1. F Berta / Mexico. _____________________________________2. F Elena / Turkey. _____________________________________3. M Roberto / Spain. _____________________________________4. F Judy / New Zealand. _____________________________________5. M Scott / the USA. _____________________________________

Subject Possessive Pronouns Adjectives I My You Your He His She Her It Its We Our They Their


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6. F Miss Lim / China. _____________________________________7. M Mr. Yamamoto / Japan. _____________________________________8. F Ms. Kumat / Thailand. _____________________________________9. M David / the UK. _____________________________________10. M Ben / Australia. _____________________________________11. M Mr. Lee / Malaysia. _____________________________________12. M Mr. Kim / South Korea. _____________________________________13. F Ana / Venezuela. _____________________________________14. F Fatima / Egypt. _____________________________________15. M Victor / Argentina. _____________________________________16. F Ms. Chen / Taiwan. _____________________________________

COUNTRIES NATIONALITIES COUNTRIES NATIONALITIESArgentina Argentinean /

ArgentineKorea Korean

Australia Australian Lebanon Lebanese Bolivia Bolivian Malaysia Malaysian Brazil Brazilian Mexico Mexican

Canada Canadian New Zealand New Zealander Chile Chilean Nicaragua Nicaraguan China Chinese Panama Panamanian

Colombia Colombian Peru Peruvian Costa Rica Costa Rican The Philippines Filipino

Cuba Cuban Poland Polish Ecuador Ecuadorian Russia Russian Egypt Egyptian Saudi Arabia Saudi / Saudi Arabian

El Salvador Salvadoran Spain Spanish England English Sweden Swedish France French Switzerland Swiss

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COUNTRIES NATIONALITIES COUNTRIES NATIONALITIESGermany German Thailand ThaiGreece Greek Turkey Turkish

Guatemala Guatemalan The United Kingdom British Indonesia Indonesian The United States American

Italy Italian Uruguay Uruguayan Ireland Irish Venezuela Venezuelan Japan Japanese

Complete the sentences with the correct nationality.

1. Matt is from Britain. He’s ______________________.2. Melissa is from Canada. She’s ______________________.3. Mr. Black is from the USA. He’s ______________________.4. Alicia and Karla are from Mexico. They’re ______________________.5. Jose is from Colombia. He’s ______________________.6. I am from Nicaragua. I’m ______________________.


A: Are you from China?B: Yes, as a matter of fact, I am.


A: Are you American?B: No, I’m not.A: Where are you from? B: I’m from Canada.


A: Hello. My name is Ana Gutierrez. B: Hi, Ana. Nice to meet you. I’m Lee Hyuk.A: Where are you from Ms. Hyuk?B: I’m from Korea. What about you?A: I’m Mexican.


A: Hi, my name’s _______________. What’s your __________?B: I’m ______________. Nice to meet you.A: __________________________?B: No, I’m not. I’m _________________.


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Occupations

Receptionist Waiter Waitress Chef / Cook Bartender

Bellhop Baker Maid Janitor Police officer

Cashier Mailman Bus driver Electrician Tourist guide

Plumber Security guard Air hostess Taxi driver Accountant

Photographer Interpreter Musician Salesperson Pilot

More occupations. Check in a dictionary the following words.

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Bellcaptain• Concierge• Porter• Marketing manager• Housekeeper• Chambermaid• Hotel manager• Waitress •


A: Hello. I’m Jose Lopez. What’s your name?

B: I’m Cristina Gonzalez. Nice to meet you.

A: Nice to meet you, too, Cristina. Where are you from?

B: I’m from Mexico.

A: And what do you do?

B: I’m a flight attendant.


A: Who’s she?

B: She’s Carol Martinez.

A: What does she do?

B: She’s the hotel manager.

A: Is she American?

B: No, she isn’t. She’s Nicaraguan.


A: Who’s _______________?

B: _____________________.

A: What ________________?

B: _____________________.

Ask occupation:

What do you do?

What’s your occupation?

What’s your job?


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A: Is ___________________?

B: No, _________. _____________.

Use the words from the boxed list to complete the sentences. Then place the answers in the puzzle.

Across

1. The _______________ cleans guest rooms.

4. The _______________ prepares drinks and attends guests at the bar.

6. The _______________ makes reservations, check in and check outs.

7. The _______________ helps guests find things to do in the city.

9. The _______________ does the hotel’s finances.

10. The _______________ prepares the bills.

11. The _______________ manages all the hotel staff.

Down

2. The _______________ find the business for the hotel.

3. The _______________ prepares all the starters.

5. The _______________ carries guests’ bags to their rooms.

8. The _______________ serves the dishes to the tables.

accountant bartender cashier chambermaid chef

concierge front desk clerk hotel manager marketing manager

porter waiter

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1 2 3 4 5 6

7 8

9

10

Verbo To Be

The Present of Verb TO BE.

Affirmative Statements.

Grammar Reference: Verb TO BE, Present.

Affirmative Statements Contractions Subject PronounsI am I’m Singular PluralYou are You’re I WeHe is He’s You YouShe is She’s HeIt is It’s She TheyWe are We’re ItYou are You’reThey are They’re


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Practice: Work in groups of four. Take it in turns to practice.

I’m ____________________ (name)

He’s ___________________ (name)

You’re _________________ (name)

We’re __________________ (name)

She’s __________________ (name)

You’re _________________ (name)

They’re ________________ (name)

Practice: Complete the sentences with a form of verb BE.

1. I _______ Laura Martin.

2. My name _______ Eun Jun Kim.

3. Here _______ your key.

4. It _______ nice to meet you.

5. That _______ right.

Practice: Complete the conversations with the correct form of BE. Use contractions when possible.

1. A: Hi, I _______ Diego.

B: Nice to meet you, Mr. Diego.

A: Oh! Diego _______ my first name!

2. A: Hello. My name _______ Kelly.

B: Kelly?

A: That _______ right.

3. A: Nice to meet you.

B: It _______ nice to meet you, too.

4. A: Hello. I _______ Paul Stamos.

B: Hello. My name _______ Janet Gordon. Here _______ my card.

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Walk around the room and talk to everyone.

Say hello.• Say your name.• Shake hands.• Say goodbye.•

Negative Statements.

Grammar Practice: Complete the sentences with a negative form of BE.

1. This _________ Alice.

2. His name _________ Gabriel.

3. Diego _________ his last name.

4. That _________ her key.

5. She _________ Mrs. Lopez.

6. It _________ a stapler.

Questions.

Yes / No Questions.Grammar Reference: Verb TO BE, present.

Yes / No Questions. Short Answers. Am I …? Yes, you are. / No, you’re not. Are you…? Yes, I am. / No, I’m not. Is he…? Yes, he is. / No, he isn’t. Is she…? Yes, she is. / No, she isn’t. Is it …? Yes, it is. / No, it isn’t. Are we…? Yes, you are. / No, you aren’t. Are you…? Yes, we are. / No, we aren’t. Are they…? Yes, they are. / No, they aren’t.

Grammar Reference: Verb TO BE, present.

Negative Statements Contractions I am not I’m not. You are not You’re not. / You aren’t. He is not He’s not. / He isn’t. She is not She’s not. / She isn’t. It is not It’s not. / It isn’t. We are not We’re not. / We aren’t. You are not You’re not. / You aren’t. They are not They’re not. / They aren’t.


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A: Excuse me. Are you Henry?

B: No, I’m not. I’m Rodrigo.

A: Oh, sorry.


A: _____________. Are you ______________?

B: Yes, _____________.

A: _____________.


A: Excuse me. Are you Sonya?

B: Yes, I am.

A: Hi, I’m Alice. Pleased to meet you.


A: __________. Are you ____________?

B: No, ____________________.

A: Oh! ____________________.

Grammar Reference: Verb TO BE, present.WH – QUESTIONS

What is this? It’s a pen. What is that? That’s a stapler. Who is he? He’s Alex. Who are they? They’re Melissa and Sonya.

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Números

Cardinal Numbers

CARDINAL NUMBERS1 2 3 4 5

One Two Three Four Five6 7 8 9 10

Six Seven Eight Nine Ten

11 12 13 14 15Eleven Twelve Thirteen Fourteen Fifteen

16 17 18 19 20Sixteen Seventeen Eighteen Nineteen Twenty

21 22 30 40 50Twenty-one Twenty-two Thirty Forty Fifty

60 70 80 90 100Sixty Seventy Eighty Ninety One hundred154 200 300 765 1000

One-hundred-fifty-four

Two-hundred Three-hundred Seven-hundred-sixty-five

One thousand

1,000,000 1/2 One million One half

Listen and Practice.

1. Could you take this to room 11.

2. Your room number is 128.

3. Where is room 18?

4. This is the key card for room 313.

5. This is the safety box for room 541

6. Mr. Jones is in room 210.

7. Is room 305 a single room?

8. The TV in room 213 doesn’t work.

9. A bottle of champagne for room 415, please.


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10. The people in room 525 leave tomorrow.

Match the sums to the missing numbers.

1. nineteen + seventy = _____ a. ninety-nine.

2. a hundred - ______ = _____ b. three.

3. ______ X five = twenty – five. c. seventy – four.

4. Sixty ÷ twenty = _________ d. five.

5. eight + _______ = eighty – two. e. four.

6. ________ - eleven = thirteen. f. ten.

7. ten X _______ = a hundred. g. twenty – four.

8. sixteen ÷ four = ________. h. eighty – nine.

Work with a partner. Add the numbers.

Example:

6 + 2 = 8

A: What’s six and two?

B: Six and two is eight.

a. 4 + 8 = ?

b. 12 + 5 = ?

c. 7 + 1 = ?

d. 8 + 6 = ?

e. 3 + 12 = ?

f. 10 + 9 = ?

g. 9 + 7 = ?

h. 17 + 35 = ?

i. 46 + 58 = ?

j. 98 + 120 = ?

k. 123 + 369 = ?

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l. 968 + 521 = ?


A: Good morning. Mr. Rivera. I need some information, tell me what’s your first name?

B: Alix.

A: How do you spell it?

B: A- L- I – X.

A: Where are you from Mr. Rivera?

B: I’m Puerto Rican.

A: What’s your phone number?

B: It’s 693 – 2051.

A: And your e-mail address?

B: That’s [email protected].

A: What’s your occupation?

B: I’m a graphic designer?

A: How old are you?

B: I’m thirty – two.

A: Thank you, Mr. Rivera.


Reception: Good morning, Park Hotel. Can I help you?

Caller: I’d like to book a single room for three nights.

Reception: Yes, madam. Could I have your name, please?

Caller: Mrs. Andrews.

Complete and practice with a partner.

Reception: ______________, __________ Hotel. ______________?


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Caller: I’d like to book a single room for ______________.

Reception: Yes, ___________. _______________________, please?

Caller: __________________.

Interaction: Pair Work.

Partner A: Look at the top pf the page.

Partner B: Look at the bottom of the page.

Ask questions and write the missing information.

Name: Paul Melin_____Occupation: Chef_______Nationality: __________Age: 43______________E-mail address:____________

Name: ______________Occupation: PhotographerNationality: ___________Age: 36______________E-mail address:____________

Name: Mei-ling__NakamuraOccupation: ___________Nationality: JapaneseAge:______________E-mail address: [email protected]

Name: Georges HayekOccupation: _________Nationality:__________Age: ____________E-mail address: ¬[email protected]

Name: Paul Melin_____Occupation: ___________Nationality: CanadianAge: 43______________E-mail address: [email protected]

Name: Helena Da SilvaOccupation: __________Nationality: BrazilianAge: _______________E-mail address:____________

Name: Mei-ling__NakamuraOccupation: MusicianNationality: __________Age: 24 _______________E-mail address: ____________

Name: Georges HayekOccupation: ___________Nationality: ___________Age: _________________E-mail address: ¬[email protected]

Inglés Básico

Unidad I: Horarios de servicios y eventos.

Con esta unidad el alumno desarrollará la capacidad de:Comunicar a los clientes la fecha y hora de inicio y cierre de distintos

eventos y servicios

Unidad II: Desarrollo de Eventos en el hotel.

Con esta unidad el alumno desarrollará la capacidad de: Informar a clientes sobre la organización y desarrollo de eventos en el hotel

utilizando el idioma ingles.

Unidad II: Servicios complementarios en el hotel.

Con esta unidad el alumno desarrollará la capacidad de: Brindar instrucciones necesarias para la operación de distintos

sistemas de un hotel mediante el uso de comandos en Ingles.

Información de S

ervicios y Eventos

Inglés Básico 1

Unidad I: Horarios de servicios y eventosFechas

Days, Months, Year and Abbreviations

Days

Listen and Practice

Monday Mon.

Tuesday Tue.

Wednesday Wed.

Thursday Thu.

Friday Fri.

Saturday Sat.

Sunday Sun.

Months

Listen and Practice

January Jan. July Jul.

February Feb. August Aug.

March Mar. September Sept.

April Apr. October Oct.

May May. November Nov.

June Jun. December Dec.

Years

Listen and Practice

1831 1856 1972

1998 2000 2003

2008 2012 2020

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Look at the picture. Say each word.

A. Yesterday

B. Last Friday

C. Last week

D. Last month

E. Tomorrow

F. This month

G. The day before yesterday.

H. This week

I. The day after tomorrow.

Answer the following questions.

1. What day is today?

2. What day is tomorrow?

Inglés Básico

Información de S

ervicios y Eventos

Inglés Básico 3

3. What day is the day after tomorrow?

4. What day was yesterday?

5. What day was the day before yesterday?

6. What days are weekends?

7. What day is March 23?

8. What was last month?

9. What day was February 2?

Time.

A: What time is it?

B: It’s 3 o’clock.

Speaking: What information do you ask for when taking a reservation?


Reception: Good afternoon Dino’s Restaurant. Can I help you?

Caller: I’d like to book a table, please.

What time do you serve lunch?

Reception: We serve lunch from twelve to two – thirty.

Caller: Ok. Are you open every day?

Reception: From Tuesday to Sunday. We’re closed on Mondays.

Caller: Can I book a table, please?

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Reception: For what day please?

Caller: Sunday.

Reception : Certainly, sir. How many for?

Caller: For six people.

Reception : And what time?

Caller: For one o’clock.

Reception: What name is it, please?

Caller: Mr. Richards.

Reception: Could you spell that, please, Sir?

Caller: Yes, it’s R – I – C – H – A – R – D – S.

Reception: Thank you. So that’s a table for six at one P.M. on Sunday. Thank you very much, Mr. Richards. Goodbye.

Caller: Thanks. Bye.

Look at the dialog again. What does the reception desk clerk say to get the following information?

1. name: _________________________________________________

2. day: _________________________________________________

3. time: _________________________________________________

4. number of people: _________________________________________________

5. spelling: _________________________________________________

Ways to ask the time:

What time is it?

What’s the time?

What time do you…?

When do you …?

Inglés Básico

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Inglés Básico 5

Telling time. Look at the pictures and say each time.

It’s two o’clock. It’s two oh-seven. It’s two – fifteen. It’s two – twenty – five.

Or a quarter after two.

It’s two – fifty – five. It’s two – forty-five.

Or five to three. Or a quarter to three.

Work in pairs. Tell your partner the time and write down the times your partner tells you. Switch roles.

Work in pairs. Use the information to write a dialog. Practice your dialog and then read it to the class.

Reception Desk Clerk Guest

1. Answer the telephone. 2. Ask to book a table.

3. Ask when for 4. Give a day.

5. Ask what time. 6. Give a time.

7. Ask how many people for. 8. Say how many people.

9. Ask for the name. 10. Give a name and spell it.

11. Check details / spelling. 12. Thank and say goodbye.

Thank guest for calling.

Complete the sentences with the correct word.

1. It’s (8:30) _________________ past eight.

2. It’s (24:00) _________________.

3. It’s (11:20) twenty _________________ eleven.

4. It’s (1:00) one _________________.

5. It’s (12:00) _________________.

6. It’s (4:55) five _________________ five.

7. It’s (10:15) a _________________ past ten.

2:00 2:07 2:15 2:25

2:55 2:45

12:30 5:23 9:10 11:48

7:15 1:03 3:56 4:18

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Write the following times as numbers. Use the 24-hour-clock.

1. It’s ten p.m. 22:002. It’s twenty to three in the morning.3. It’s half past eleven in the evening.4. It’s five to four in the morning.5. It’s a quarter past six in the morning.6. It’s twenty-two minutes past eight in the evening.7. It’s ten past nine in the morning.8. It’s a quarter to one in the afternoon.9. It’s twenty-five to seven in the evening.10. It’s two minutes to two in the morning.

Preposiciones de tiempo

Dates and Prepositions

Grammar Reference: Prepositions of Time and DatesLook at the prepositions in these sentences.

a. Traditional English breakfast available from 7 to 10 a.m.

b. Special prices for Christmas banquets in December.

c. Closed in winter.

d. A table for tow at seven o’clock this evening.

e. I’m sorry madam, but the restaurant closes in the evening.

f. All right, so that’s a table for two on Saturday.

Now match these sentences with these rules.

1. We use in with seasons. _______

2. We use at with times. _______

3. We use on with days. _______

4. We use in with parts of the day. _______

5. We use in with months. _______

6. We use from and to, to show the beginning of something. _______

Inglés Básico

Información de S

ervicios y Eventos

Inglés Básico 7

Grammar Practice: Complete the text with the correct preposition.

This is Sam, our chef at the restaurant. He arrives at the hotel _______ 9:00 _______ the morning. He’s especially busy _______ lunch time. Lunch is served _______ 12:00 _______ 2:00 every day. The restaurant is open _______ Monday _______ Sunday. _______ Saturday evening the restaurant is usually full, so Sam starts preparing the dishes _______ the afternoon. _______ Sunday he prepares a special meal. Sam always prepares a delicious cake for his birthday. His birthday is _______ November. _______ autumn he usually prepares his specialty: marrons glaces. _______ September Sam goes away on holiday. He always says he needs it.

Complete the sentences with words from the box.

1. I’m afraid the restaurant is closed _________ Mondays.

2. The terrace is only open _________ summer.

3. We’re open _________ seven o’clock _________ one o’clock.

4. We have a reservation _________ April 22nd.

5. I’m not working _________ Saturday.

6. She starts work _________ about three o’clock.

7. We have a special discount _________ June.

8. We open the restaurant _________ six thirty _________ the morning.

Put the parts of the text in the correct order.

_____ a. the beginning to mid September. That’s the best time of the year for me!

_____ b. Mondays. Some people come for lunch at noon and we also serve dinner in

_____ c. Saturday evenings, for example, we have live music. We open our terrace in

_____ d. Hello, my name’s Pedro. I’m a bartender at El Contentísimo, a famous bar in Managua.

The bar opens at

_____ e. summer. There are a lot of tourists in Managua, so we can’t go on holidays then. But

we close from

_____ f. ten o’clock everyday. Well, not everyday. We’re closed on

_____ g. the evenings, but most people only come for a drink or two. Sometimes we organize

special events. On

IN AT ON FROM TO FOR

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Complete the diagram.

____________ ____________ __________ __________

____________ ____________ __________ __________

____________ ____________ __________ __________

____________ ____________ __________ __________


A: Metropole Hotel. Sandra speaking. How may I help you?

B: I’d like to make a reservation for January 24 and 25.

A: January 24 and 25. Let me check. Would you like a single or a double?

B: A single.

A: We have a single room available for $49.50.

B: That sounds fine. I’ll take it.

Pair Practice: Practice the conversation with a partner. Use your own words.

A: _______________. _________ speaking. How may I help you?

B: I’d like to make a reservation _________________.

A: ______________. Let me check. Would you like a single or a double?

B: A single.

A: We have a single room available for ______________.

B: That sounds fine. I’ll take it.

Days, Months, Seasons, times of

day

DAYS

TIMES OF DAY SEASONS

MONTHS

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Inglés Básico 9

Questions about time.

Complete these sentences.

1. A: Do you know what time the laundry room is opened?

B: It’s open _____________.

2. A: Could you tell me when the restaurant closes?

B: It closes at ___________.

3. A: Can you tell me what the gym schedule is?

B: It is _________________.

Preguntas acerca de Servicios y Eventos

Services

CARDINAL NUMBERSMeals Places Service Means of transportation

Breakfast Coffee shop Babysitting Airplane

Brunch Restaurant Wake up service Taxi

Lunch Fitness center Valet cleaning CarDinner Swimming pool Room service LimousineSupper Business center Laundry service Boatsnack Convention center Shoe shine Ferry

Gift shop Airport shuttle

Boutique

Events

Lunch Fitness center Valet cleaningDinner Swimming pool Room serviceSupper Business center Laundry servicesnack Convention center Shoe shine

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Complete the sentences with the name of an event.

This ___________________ is the most popular of the season.1.

Whose paintings are at2.

the ___________________.

Tonight’s ________________ is Luis Enrique Mejia.3.

Dr. Benson is giving 4.

a __________________ on the native plants of the desert. Do you want to go?

I’m watching my favorite ________________. It just come out on DVD.5.


A: What time is the business center opened?

B: At seven in the morning.

A: What time does it close?

B: At ten p.m.

A: Is it open on Sunday?

B: Yes. It is open from Monday to Sunday.

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Inglés Básico 11


A: What time is ________________________?

B: _________________________.

A: What time ___________________?

B: _____________________.

A: Is it _____________________?

B: Yes. It _____________________.

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Unidad II. Desarrollo de Eventos en el hotelFacilidades del hotel

Adjectives

Listen and Practice. Use your dictionary to check the meaning of each word.

Vocabulary: Hotel Room Features. Listen and Practice.

A double room A single room

A suite

A nonsmoking room A smoking room A queen-size bed

arched flat great hard efficient sloping cheap interesting exciting responsible campsite polite fast easy wide different friendly comfortable sturdy popular good traditional splendid lively large international rustic superb long attractive spacious convenient near elegant expensive far oval slow difficult free small national luxurious marvelous successful simple gorgeous deep

Inglés Básico

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Inglés Básico 13

A twin bed

A king-size bed

A rollaway bed

Reading.

Wedding and Social Events.

Are those wedding bells we hear in the distance? Is it time to renew your wedding vows? Whether it is a wedding, wedding reception, birthday or reunion Hotel Vistamar provides the ultimate setting on the beautiful beaches of Nicaragua.

Here are the types of events you can plan at Hotel Vistamar.

Anniversaries• Birthdays• Weddings• Honeymoon• Social Reunions• Corporate incentives• Receptions• Ceremonies• Rehearsal dinners• Farewell lunch •

On of our event planners will help you coordinate your treasured activity before and during it is held. For your peace, please inquire at [email protected]

Pair Work. Ask and Answer questions about the events in the hotel.

Ex: A: What events does the hotel offer?

B: It offers many events.

Speaking: Search information through the internet, or in hotel brochures and talk about the different events or services in a hotel in your country or city.

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The Simple Present Tense


A: So, what do you do at the beginning of the day, Diana?

B: I usually go to reception and meet the head housekeeper. There’s usually a printout from

the computer telling us which rooms are “stay-overs” and which ones are “check-outs”. We

call the rooms “SOs” and “COs”.

A: SOs and COs?

B: That’s right. And SOs, or stay-over is a general routine clean. We change the sheets every

two days, towels everyday if necessary, and clean the bathrooms.

A: And what about the bedrooms?

B: In the bedroom we make the bed, clean and tidy up. If people are staying over, we just

give it a quick tidy and don’t disturb their things.

Grammar Reference: SIMPLE PRESENT TENSE.

We use the Present Simple for regular activities and situations.•

The hotel has one restaurant.

We make negative sentences with DO / DOES.•

New chambermaids don’t work alone.

With HE, SHE, IT, we put –S at the end of the verbs.•

clean – cleans train – trains

If the verb ends in SH; CH; X; Z; S; O we put – ES at the end of the verb.•

wash – washes fix – fixes

If the verb ends in consonant + Y, we change the Y to “i” and add –ES.•

study - studies

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Inglés Básico 15

Reading Comprehension.

Diana talks about her working hours. Answer the questions.

1. What does she usually do at the beginning of a day?

2. What are SOs?

3. What does she do when there is a SOs?

4. What are COs?

Read the dialog again. What do the housekeepers usually do if they have an SO? Tick the actions.

a. ______ Change the sheets. e.______ Clean the bathrooms.

b. ______ Use the computer. f.______ Make the bed.

c. ______ Check the soap. g.______ Tidy the bedroom.

d. ______ Change the towels. h.______ Use the air freshener.

Grammar Reference: ADVERBS OF FREQUENCY

Look at the examples and underline the correct option below.

Diana always works on Saturdays and Sundays.She usually works from nine to one.The hotel isn’t often busy on Tuesdays.They sometimes work until three in the afternoon.Diana hardly ever finishes early on Mondays.She is never late for work.

We put the adverbs of frequency before / after the verb BE.

We put the adverbs of frequency before / after other verbs.

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Practice: Complete the sentences with the Simple Present.

1. Do you ____________ (have) a reservation?

2. The hotel _____________ (have) big rooms with comfortable beds.

3. The concierge ____________ (give) information and _____________ (help) guests.

4. Sorry, we _____________ (not / have) double rooms available.

5. The hotel _____________ (offer) many facilities.

6. Guests _____________ (check in) at the reception desk.

Read and Complete the story about Susan. Use the verb in parentheses.

As a housekeeper, Susan’s job is to make up the hotel rooms to clean, so she __________ (have) to work quickly. Susan __________ (make) sure her linen cart __________ (have) the supplies she _____________ (need). Then she __________ (do) all of the work on her checklist. She ____________ (take) pride in her work. When she ___________ (finish) a room, she _____________ (put) a welcome card with some candy on the table. “Then the guests will know that I __________ (want) them to enjoy their stay.” She ____________ (say) when she ___________ (open) the door to a room, Susan ___________ (be) very careful not to disturb the guest. She ____________ (knock / always) on the door first and __________ (say) “Housekeeping”. She _____________ (want / not) to surprise the guests. If the guests _____________ (want) to stay in the room longer, she ____________ (say), I’ll come back later.

Susan ______________ (be / always) friendly. She _______________ (smile) and ___________ (say) “Good morning” or “Hello” to the guests and to her co-workers when they ____________ (pass) her in the hall. Susan ___________ (say), “I like working with people. That’s the best part of my job.”

Pronunciation: The /s/, /z/ and /IZ/ sounds.

What is the pronunciation of the letter S at the end of these words? Put them in the correct groups.

goes watches flies starts washes

wants finishes arrives

/S/ /Z/ /IZ/

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Inglés Básico 17

Reading:

The beach hotel, VISTAMAR, is located in Pochomil, one of the most exclusive and beautiful beaches of Nicaragua. VISTAMAR is the ideal hiding place for those who enjoy and appreciate the tranquility of paradise that offers our Hotel with the commodities of your own home. For business meetings seminars and social events, our facilities have two convention centers, “El faro” with a capacity of 100 persons and “La Concha” with a capacity of 35 persons. Both gave modern audio and video equipment necessary for accomplishing your work.

In small groups. Search information about a hotel in Nicaragua and talk about it.


Front Desk Clerk : Welcome to Plaza Hotel. How may I help you?

Guest : Yes, We want to register. Yes. It’s for Roger and Stephanie’s Strickland for the

honeymoon package.

Front Desk Clerk : Congratulations! Could you spell your name, please?

Guest : S as in Sam, t-r-i-c-k-l-a-n-d.

Front Desk Clerk : Thank you. You get champagne with that and breakfast for two. May I have your

credit card to imprint?

Guest : Sure. Here it is. We’d like a nonsmoking room with a queen-sized bed.

Front Desk Clerk : Our rooms have either a king sized bed or two double beds. Is King OK?

Guest : Yes, that’s fine.

Front Desk Clerk : Good. You’re all set. Here is your room number and card key.

Guest : Thank you very much.

Front Desk Clerk : My pleasure. Have a pleasant day.

Pair work: Student A: You are the receptionist of a hotel, welcome the guest and register him / her. Student B: You are a guest; ask for your preferences in your room. Give all necessary information to the receptionist.

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Receptionist: Good morning. Front Desk. How can I help you?

Guest: Yes. What time does the restaurant open?

Receptionist: It opens at eleven forty – five.

Guest: What time do you serve lunch?

Receptionist: We serve lunch from eleven – forty – five to two thirty.

Guest: So I want to make a reservation for tomorrow at 12:30 for three people.

Receptionist: Certainly sir. At what name, please?

Now practice the conversation with a partner.

Pair Work: Complete and Practice the following conversation.

Receptionist : _______________. Front Desk. ____________________?

Guest : Yes. ___________________________?

Receptionist : ___________________________.

Guest : ___________________________?

Receptionist : ____________________________________.

Guest : ____________________________________.

Receptionist : _____________________________.

Negative Questions.

Grammar Reference: NEGATIVE QUESTIONS IN THE SIMPLE PRESENT.

We use Negative Questions to confirm information.

Don’t you have a reservation?• Isn’t your reservation for a double room?• Doesn’t the restaurant close at 10:00 p.m?•

Inglés Básico

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Inglés Básico 19

Grammar Practice: Put the following sentences in the negative.

1. They have breakfast in the hotel restaurant.

________________________________________________________

2. Their mother collects postcards.

________________________________________________________

3. Your brother starts work at six.

________________________________________________________

4. Jane gets up at six.

________________________________________________________

5. They work in a bank.

________________________________________________________

6. They sleep in the afternoon.

________________________________________________________

7. We have lunch at 12.

________________________________________________________

8. You live in London.

________________________________________________________

9. You play the guitar.

________________________________________________________

10. Tom likes football.

________________________________________________________

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Servicios complementarios en el HotelVerbos Imperativos - Afirmativos

Vocabulary: Hotel Services

Room serviceMinibar

Internet connection photocopying

Wake upservice

Babysitting laundry shoeshine Airport shuttleBell Service


Guest: Hi. I’m checking in. The name is Baker.

Receptionist: Let’s see. That’s one double room for two nights. Non smoking?

Guest: That’s right.

Receptionist: How are you paying?

Guest: Here’s my card. By the way, is the restaurant still open?

Receptionist: Actually, you’d better hurry. It closes at 9:00.

Pair work: Conversation.

Role play: Check in. Discuss the room features and services you want. Ask about the hotel facilities in the pictures.

A: Hi. I’m checking in. The name is ________________.

B: _________ …

Inglés Básico

Información de S

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Inglés Básico 21

Continue the conversation in your own way.

Hours: 8:00 to 21:00

Hours: 11 a.m to 8:00 p.m.

Hours: 6 a.m to 10: p.m

Hours: 9 a.m. to 5 p.m.

Hours:6: a.m. to 9 p.m.

Affirmative Imperative and Negative Imperative

Grammar Reference: IMPERATIVES.

Affirmative Imperative Negative Imperative Sign here, please. Don’t hang up, please. Spell your name, please. Don’t leave money in your room.

Use PLEASE with Imperative verbs to be polite.Make negative imperative by using the auxiliary DON’T.

Make an affirmative imperative by using the base form of a verb.

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Vocabulary Practice: Where would you see these instructions?

1. Press button to operate. a. At a reception desk.

2. Please do not disturb. b. In the hotel room.

3. Do not lean out of the window. c. Outside an elevator.

4. Please check out before 11 a.m. d. Outside a hotel room.

5. Ring for service. e. In a bus.

Now put the words in the correct order to make instructions for these situations.

6. not Do photographs take

7. the not on Do grass walk

8. here do park not

9. smoke not the Do lobby in


Receptionist: Good afternoon. Renada Hotel. How may I help you?

Customer: Can I speak to Mr. Lubitt in room 612?

Receptionist: Hold the line, please. I’ll put you through.

I’m sorry, there’s no answer. Can I take a message?

Customer: Yes, tell him I’ll call him before 9 tomorrow morning.

Receptionist: Certainly. What name shall I give?

Pair Practice: Use the information on the cards to make telephone conversations with your partner. Take turns being the receptionist. Don’t forget to write down the message.

Inglés Básico

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Inglés Básico 23

Vocabulary Practice:

Spoken and written instructions. Match the two parts of the sentences.

a) Please turn English.

b) Use a quiet.

c) Please be good dictionary.

d) Look at the beautiful lake.

e) Come in and off your mobile phone.

f) Don’t get TV all weekend!

g) Don’t watch sit down.

h) Please speak up late on Saturday!

Ask for : Mr. Wu.Your name : Angela Carey.Your number : 49 13 80Message : You want him to call you back.

Ask for : Ms. Noya.Your name : Enrique Sanchez.Your number : 59 78 00Message : You want her to meet you at 7 o’clock not 6 as planned.

Ask for : Yoko Fujimoto.Your name : Jitesh Patel.Your number : 87 04 42Message : Tell her you’ll call back later.

Ask for : Rick CalderoneYour name : Alice Huang.Your number : 99 72 46Message : Ask him to call you back as soon as possible.

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Inglés Básico24

Write your own imperatives. Use the verbs below.

a) turn off __________________________________________

b) speak __________________________________________

c) eat __________________________________________

d) look __________________________________________

e) listen __________________________________________

f) use __________________________________________

g) get up __________________________________________

h) work __________________________________________

i) answer __________________________________________

i) write __________________________________________

Say them to your partner.

Complete the following sentences with a verb from the box.


be use leave take be hang take keep

1. I am not available in this moment. Please __________ a message after the tone.

2. Don’t ________ up! Stay on the line.

3. Don’t ________ late.

4. ______ all your belongings with you.

5. ______ together until we are inside.

6. Don’t _______ pictures inside the museum.

7. Please ________ back at the bus by 11:30.

8. Don’t _______ a flash inside the palace.

Inglés Básico

Unidad I: Direcciones

Con esta unidad el alumno desarrollará la capacidad de:Informar la localización de lugares y centros de trabajo en el hotel y la ciudad

interpretando gráficos referenciales mediante estrategias lingüísticas en el idioma Inglés.

Localización de lugares en el hotel y la ciudad

Inglés Básico 1

Unidad I: DireccionesLugares en el hotel/Workplaces

Vocabulary:

Places in a hotel. Listen and Practice.

Look at this picture of the City Garden Hotel lobby.

boutique lobby business center conference rooms elevator coffee shop restaurant spa desk swimming pool restrooms casino fitness center guest rooms beauty salon sauna gift shop bar

Bea’s Boutique

Angie’s gift

Bob’s Beauty Salon

Orchid Room

Tulip Room

Guest rooms

Rose Room

Offices

Bar

Storage room

Employee Entrance

Front Desk

City Bistro

(fine Dining and Dancing)

Storage Room

Bell Desk

Hotel Entrance Mac’s Mag

Rent- an-auto

Garden Coffee Shop

Concierge Desk

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Draw a line to match each place with its location on the map. The first one is done for you.

1. Where Mr. and Mrs. Lopez will have lunch. a. hotel entrance.

2. Where William greets people who enter the hotel. b. bell desk.

3. Where William will keep the Lopezes’ luggage. c. front desk.

4. Where the Lopezes will check in after lunch. d. concierge desk.

5. A famous hotel restaurant. e. Garden Coffee Shop.

6. Where the Lopezes can get information about f. City Bistro.

the city.

Places in a neighborhood

Listen and Practice.

Store Giftshop Bank Post office

supermarket Shopping center church hotel

Gas stationPark

Hospital Free way

Inglés Básico


Inglés Básico 3

More vocabulary: Read the words and check the unknown words in your dictionary.


William: Good afternoon. Welcome to the City Garden Hotel. I’m William, the bell Captain. Let me help you with your luggage.

Mr. Lopez: Thank you. We’re going to check in, but first we’re really hungry. We’d like to have lunch.

William: Would you like to go to our Garden Coffee Shop or to our famous City Bistro?

Mr. Lopez: The coffee shop will be just fine, won’t it honey?

Mrs. Lopez: Yes, but what about our luggage?

William: We’ll keep your suitcases and garment bag here at the bell desk until you’re ready to take them to your room. I’ll give you a claim check for each piece right now. After lunch you can check in at the front desk. Oh, and the concierge can give you information about things to do in the city. Will you be staying with us for long?

Mr. Lopez: Thank you. We won a holiday at your hotel, so we’re staying for a long weekend.

William: Well, congratulations! After lunch, I’ll show you the hotel directory if you want me to. It will introduce you to all our hotel services, including our boutique and other shops. Then you can take advantage of them.

Mrs. Lopez: Thank you. We’ll look for you later. That’s nice of you.

William: It will be my pleasure. You’re our guests. Now let me show you to the coffee shop. Come this way, please. Read the conversation in groups of three.

DrugstoreSchoolFieldShop Mall

School Building Office

Restaurant Fence

Convenience store Sidewalk

Bridge Street Road

Expressway Traffic Light Street Light Street Sign Stop Sign GalleryMuseumBoutique

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Prepositions of place

Vocabulary: Listen and Repeat.

Around the corner At the top of On the corner PastAt Beyond OppositeAt the end of Near Over

Inglés Básico


Inglés Básico 5

Look at the hotel map on page 46. You are at the entrance. Read the sentences below. Circle the word or words in parentheses that complete each sentence.

1. Mac’s Mag is (opposite / beside) Rent-an-auto.

2. The front desk is (across from / past) the concierge desk.

3. Bob’s Beauty Salon is (opposite / beside) the elevators.

4. The restrooms are at the back of the hotel, (beyond / opposite) the front desk.

5. The Rose Room is (past / across from) the elevators.

Look at the map and answer the questions with the appropriate preposition: on the corner, next to, in front of, across from, behind.

Estructuras interrogativas en la localización de lugares

1. A: Excuse me. Where’s the mall?

B: It’s _________________ the gym.

2. A: Could you tell me where the church is?

B: It’s _________________

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3. A: Where’s the bus stop?

B: It’s _________________ the bank.

4. A: Excuse me, where’s the post office?

B: It’s _________________ the bus stop and the restaurant.

5. A: Where’s the gas station?

B: It’s _________________.

6. A: Where’s the movie theater?

B: It’s _________________ the cafeteria.

7. A: Where’s the park?

B: It’s _________________.

8. A: Excuse me, where’s the Laundromat?

B: It’s _________________ the hotel.

9. A: Could you please tell me, where the museum is?

B: It’s _________________.

10. A: Where’s the restaurant?

B: It’s _________________.

Prepositional Phrases.


EXPRESSIONS TO LEARN

It’s on the first / second / ground floor. Go through the doorway.

Go past the… It’s at the end/top/bottom of the …

When you come out of the lift, … … on the other side.

At the corner of Down the street

Across from the street Between … and …

On your left / right At the intersection of

On the corner of Around the corner

Inglés Básico


Inglés Básico 7


A: Excuse me. Where’s the pool?

B: It’s on the second floor, so push two inside the elevator. Do you have your card key?

A: No. I’ll go back to my room first, I guess.

B: Where’s your room?

A: It’s number 488. That’s on the fourth floor.

B: You’re right. I hope you can go swimming. Bye.

Comandos para direcciones

Vocabulary: Listen and Repeat


A: Excuse me. Where’s the coffee shop?

B: It’s on this floor. Just go across the lobby, through that doorway and then down the

corridor. You’ll see it at the end of the corridor, facing you.


A: I’m looking for conference room B.

B: Yes, sir. It’s on the top floor. When you come out of the elevator, turn right. Go pass the

stairs to the roof garden, turn left, and the conference suite is immediately on your right.

Turn left / turn right Walk along

Go down Go pass

Go across Go straight

Take the first / second Take the lift to

Go downstairs / upstairs Keep straight

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Speaking: You are a receptionist at the City Garden Hotel. Have a partner ask you how to reach three places in the lobby. Then switch roles. Use the map on page 42.

Directions


Go straight down this road as far aspastto

the bank.along

Take first turning on the right.left .second

Turn left at the bus stationsafter

Castle Airport

Grand Hotel Tourist Information

Center

ParkTheater

Bus Station HospitalPolice station Swimming Pool

Museum Cathedral CinemaPost Office Bank Shopping Center

Look at the street map. Imagine you are standing at the point marked with a cross. Where do these directions take you?

1. Go straight down this road, take the second turning on the left, and it’s on the right.

2. Go along this road, take the third turning on the right, and it’s on the right.

3. Keep straight on until you get to the end of the road, then turn left, and it’s on the right.

4. Go down as far as the cinema, then turn right, and it’s on the left.

5. Keep straight on past the cathedral, then turn left at the bus station, and it’s on the right.

Inglés Básico


Inglés Básico 9

Pair Work: Now work in pairs and give similar directions to these destinations.

1. The shopping center.

2. The tourist information center.

3. The post office.

4. The Grand Hotel.

Speaking: You are at the Tourist Information Center. Working in pairs, use the map to ask each other the way to:

the post office• the castle• the bank• the museum• the Grand Hotel• the airport• the swimming pool•

Example:

A: Excuse me. Can you tell me how to get to the post office, please?

B: Certainly. Turn left, then take the third turning on the right.

Work In Pairs: Choose another point on the map to start from. Now choose three destinations and ask your partner how to get to them. Take turns.

Inglés Básico

Unidad I: Descripción de habitaciones

Con esta unidad el alumno desarrollará la capacidad de:Describir y nombrar los distintos suministros necesarios en las habitaciones y lugar

de trabajo del hotel utilizando el idioma inglés.

Sum

inistros en el área de habitaciones

Inglés Básico 1

Unidad I: Descripción de HabitacionesSustantivos contables y no contables

Count and Non-count Nouns.

Vocabulary: Listen and Practice

Practice: Classify the words in the vocabulary as Count or Non-Count Nouns.

Count Nouns Noncount Nounstowels furniture

towel money window laundry blanket

hangers pillowcase information bathtub music

pillow view weather noise bed

snack handicraft transportation breakfast furniture

peace environment food lunch drinks

cuisine service hospitality dinner curtains

closet wine water hotel

Grammar Reference: COUNT AND NONCOUNT NOUNS

Singular Plural A count Noun

COUNT a towel towels 1. can be counted with numbers.

NOUNS One towel two towels 2. can be preceded by a/an in the singular.

Some towels 3. has a plural form ending –s or –es.

A Noncount Noun

NONCOUNT Ø furniture Ø 1. Cannot be counted with numbers.

NOUNS some furniture Ø 2. Is not immediate preceded by a/an.

3. does not have a plural form. (no final -s).

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Cuantificadores

Quantifiers.

Practice: Complete the following sentences with quantity words.

1. _______________ reservations.

2. _______________ swimming pool.

3. _______________ double rooms.

4. _______________ comfort.

5. _______________ windows.

6. _______________ traffic.

7. _______________ information.

8. _______________ requests.

9. _______________ amenities.

10. _______________ guests.

Grammar Practice: Rewrite these sentences beginning with There is/isn’t, There are/aren’t + a lot of, much, many.

Example: This hotel has over 500 rooms.

There are a lot of rooms in this hotel.

1. We have five or six guests in the hotel.

Count Nouns Noncount Nouns

a. Several towels Ø

b. a lot of towels a lot of towels

c. many towels much furniture

d. a few towels a little furniture

SEVERAL• is used only with count nouns. A LOT OF• is used with both count and noncount nouns. MANY• is used with count nouns. MUCH• is used with noncount nouns. A FEW• is used with count nouns. A LITTLE• is used with non count nouns.

Inglés Básico

Sum


Inglés Básico 3

_____________________________________________________________

2. The hotel safe has more than $30,000 in it.

_____________________________________________________________

3. There are more than 60 cinemas in town.

_____________________________________________________________

4. Information about what’s on in town is hard to find.

_____________________________________________________________

5. The gym in the basement is full of equipment.

_____________________________________________________________

6. The line of taxis outside the hotel is always long.

__________________________________________

There is / There are


Mr. Hopkins : Hello, I’m George Hopkins. Can you tell me a little about the hotel?

Reception : Yes, I’d be glad to. The hotel’s in the center of the city. There’s a restaurant and a

coffee shop, and there are two bars. The cost is $185.00 for a ingle room.

What else can I tell you? Oh yes, there’s a sauna and a swimming pool.

Mr. Hopkins: Is there a children’s pool?

Reception : Sure, sir, there is.

Grammar Reference: THERE IS / THERE ARE.

There is a sauna.Use THERE IS with a singular count noun and indefinite article a/an.

There is a lot of noise.Use THERE IS with noncount nouns.

There are two bars.Use THERE ARE with Count Nouns in plural.

THERE IS = THERE’S THERE IS NOT = THERE ISN’T THERE ARE = THERE ARE THERE ARE NOT = THERE AREN’T QUESTIONS: Is there a restaurant? Yes, there is. / No, there isn’t. Are there special services? Yes, there are. / No, there aren’t.

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Grammar Practice: Complete with THERE’S; THERE ARE.

In the hotel, _____________ 100 double rooms and 20 single rooms. _____________ a bar and a restaurant. _____________ different dishes at lunch time. ________________ also a children’s menu.

Look at these twelve symbols and decide which word goes with each. Check the meanings in the dictionary if you need to.

1. restaurant 7. toilets

2. handicap facilities 8. men

3. car park 9. telephone

4. swimming-pool 10. exit

5. exchange 11. coffee shop

6. women 12. information

Reading: A hotel in Nicaragua.

Hilton Princess Managua Hotel

In the heart of Managua’s business district, this six-story hotel opened in 1998.

A large mirror and windows looking out at the pool area give the small lobby a larger appearance. There is a small conversation area. The marble floors, dark wood trim, tapestry and reception desk flanked by stone lions add a European flair. The Garden Court restaurant, just off the lobby, features local and international cuisine. Weekday entertainment makes it a popular place for lunch. Clancy’s Bar has a warm English Pub atmosphere.

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The athletically inclined are drawn to the garden pool, and to a gym with cardiovascular and muscular definition machines. A car rental agency is on-site, secure parking is free, and a shuttle runs to the airport.

Six meeting rooms can host 300 attendees. The hotel offers audiovisual facilities including projectors, wireless microphone, TV, VCR and simultaneous translation. The business center provides secretarial and translation services, and has copiers, Internet access and other equipment.

The European theme continues in the standard and executive guest rooms. These show dark-wood furniture, wall-to-wall carpeting and European accents. Guests have a choice of a king or two double beds. Amenities include airconditioning, high-speed Internet access, dual-line phones with voicemail, cable TV, a safe and a hair dryer.

Junior suites have a sitting room. Breakfast, limited gratis laundry, and cocktail time are part of the executive privileges. Rooms on the top floors facing the garden are preferred. One-third of the rooms are smoke-free, and elevators to the upper floors can accommodate wheelchairs. Pets are not allowed. Room service is available 24 hours.

Reading Comprehension: Complete the table with the information in the reading.

THERE IS THERE ARE

Speaking: Search information about a hotel in Nicaragua and prepare an oral presentation, say as much as you can. Use THERE IS / THERE ARE in your speech.

Vocabulary: In the Hotel Room

hangersA skirt hanger towels

washcloth A towel rack a shower

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A bathtub A toilet

Toilet paper


Reception: Reception Desk. How may I assist you?

Guest: This is room 632. My room isn’t ready for me. There’s no soap. There aren’t towels and

there’s not toilet paper either.

Reception: I’m so sorry ma’am. I’ll contact housekeeping straight away.

Pair Practice: Complete and Practice the conversation.

Reception: Reception Desk. _______________________?

Guest: This is room _______________. My room isn’t ready for me.

_________________________________________________________.

Reception : __________________________________________________________.

Expressions to offer apologies

I’m sorry, sir / ma’am.I’m terribly sorry.

I’m so sorry.I’m really sorry.

I’m sorry to hear that,

Inglés Básico

Unidad I: Lugares Turísticos en la ciudad y Medios de Transporte

Con esta unidad el alumno desarrollará la capacidad de:Describir lugares atractivos, transporte y horario mediante el uso de estrategias del

idioma Inglés.

Unidad Ii: Medidas de Precaución

Con esta unidad el alumno desarrollará la capacidad de:Explicar procedimientos de seguridad al turista mediante el uso de habilidades

lingüísticas orales y lectoras en inglés.

Información al turista

Inglés Básico 1

Unidad I: Lugares turísticos en la ciudad y medios de transporteVocabulario: Atractivos Turísticos y Transporte

Vocabulary: Listen and Practice

A mountain An island A jungle

A forest A valley A bay

A beach A volcano A lake

A lagoon A waterfall A hill

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A castle An old building A cathedral

A marketRuins

A river


A: Can you recommend a good place to spend the day?

B: Sure. You could visit Masaya.

A: Yes, it is a city. You can go to the market in there, and the volcano, too.

A: It sounds interesting. Thank you.

A: You’re welcome.

Pair Practice: Work with a partner asking how to go to a place. Use the vocabulary for means of transportation.

Vocabulary Practice: Fill the gaps to find 8 tourist attractions.

a) c _ _ _ _ e g) g _ _ _ _ _ y

b) p _ _ _ _ e h) m _ _ _ _ _ _ n

c) l _ _ e i) v _ _ _ _ y

d) m _ _ _ _ t j) b _ _

e) m _ _ _ _ m k) w _ _ _ _ _ _ _ l

f) c _ _ _ _ _ _ _ l

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Inglés Básico 3

Say each word to your partner.

Ask three classmates to name a tourist attraction in each of the cities in the box.

PLACE CLASSMATE 1 CLASSMATE 2 CLASSMATE 3GranadaRivasMasayaAtlantic Coast

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Unidad II: Medidas de PrecauciónSugerencias con Let’s

Let’s / Let’s not


A: What are we doing tonight?

B: Let’s go to a disco.

A: Okay.


A: I’m tired.

B: I’m tired, too. Let’s take a break.

A: That’s good idea. Let’s not go out.

Vocabulary Practice: Complete the dialogs. Use LET’S. Use the expressions in the list or your own words.

Grammar Reference: Suggestions with LET’S / LET’S NOT.

Let’s = Let us

Let’s (do something) = I have a suggestion for you and me.Ex: Let’s go to the movies.

Negative: Let’s not.Ex: Let’s not stay here. Let’s go out.

eat go to a seafood restaurant get a cup of coffee go to the zoo go dancing leave at six-thirty go to the beach walk go to a movie

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Inglés Básico 5

1. A: What time should we leave for the airport?

B: ___________________________________________________

A: Okay.

2. A: Where should we go for our vacation?

B: ___________________________________________________

A: That’s a good idea.

3. A: Where do you want to go for dinner tonight?

B: ___________________________________________________

4. A: The weather is beautiful today. __________________________

B: Okay. Great!

5. A: I’m bored. ___________________________________________

B: I can’t. I have to work.

6. A: Should we take the bus downtown or walk downtown?

B: It’s a nice day. ________________________________________

7. A: Dinner’s ready! The food’s on the table!

B: Great! _______________________________________________

8. A: Where should we go Saturday night?

B: _____________________________________________________

9. A: We have an hour between classes.

B: Okay. That sounds like a good idea.

Oral Practice: Pair up with a classmate. Practice using let’s.

Student A: Your book is open. You say the words in the book.

Student B: Your book is closed. Use let’s in your response.

Student A: Respond to Student B’s suggestion.

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Example: It’s a beautiful day today. What should we do?

Student A: It’s a beautiful day today. What should we do?

Student B: Let’s go the zoo.

Student A: Great! What a good idea! Let’s go!

1. What time should we go out to dinner tonight?

2. When should we go to (name of a place)?

3. What should we do this evening?

4. I want to do something fun tomorrow.

Switch roles.

5. What should we do tomorrow? It’s a holiday, and we don’t have to go to class.

6. I’m bored. Think of something we can do.

7. My plane leaves at six. What time should we leave for the airport?

8. It’s (name of a classmate)’s birthday tomorrow. Should we do something special for him/ her?

Pair Up: Invite a partner to do something this weekend. Use Let’s or Let’s not, to give suggestions. Practice your conversation and act it out for the rest of the class. Use the vocabulary for sports / fun / Recreation below.

Example:

A: So, what are you doing on Sunday?

B: Well, nothing.

A: Let’s play soccer.

B: Great!

Operación de Equipos y Sistemas

Vocabulary: Listen and Practice.

Safety Signs

Inglés Básico


Inglés Básico 7

EXIT DANGER

HAZARDOUS

WET FLOOR NO CHILDREN

HANDICAP

Reading Manuals

The Guest Service Cycle.

The guest service cycle can be defined as spanning that period of time from the potential customer’s first contact with the hotel, through to check-out and the reconciliation of accounts. Basically the guest service cycle is an overview of the physical contacts and financial exchanges between the hotel and the guest.

The stages involved in the guest service cycle are:

Reservations:

To receive, chart, store, and assign room reservations for individuals and groups.•

Information:

To answer requests for information about rooms, hotel services, transportation, entertainment, and the • local area.

3. OCCUPANCY 2. CHECK IN

1. RESERVATIONS 4. CHECK OUT

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Check – in :

To assign the room (to match the guests’ needs to the rooms available) and register the guest. This may • also involve handling the sale of rooms and establishing credit for incoming guests.

Guest Accounting:

To open and maintain proper accounts; to keep track of guests’ charges and credits; to verify all transactions • and compile management reports e.g. occupancy reports and statistics.

Check – out:

To assist guests when they are ready to leave the hotel and to ensure that payment is received. This is • often combined with the role of cashier.

Cashiering:

To handle payment of bills; accepting credit cards; cash (local and foreign currency); traveler’s cheques • and accounts to company.

Finally, the most important task of reception staff (and indeed, all personnel in the hotel) is to provide a climate within the guest cycle that guests with to return and use the services of the hotel again. Providing service to ensure repeat custom is called relationship marketing and is the critical to the business success of a hotel.

Exercises:

In groups of 3, think about the reasons why foreign visitors might wish to visit Nicaragua. Then select 1. one main reason and prepare a promotional leaflet to attract visitors from an English-speaking country to visit Nicaragua.

Visit a hotel or search for information about the hotel, and discuss the organization of the hotel. Draw 2. an organizational chart for the hotel and explain the reasons why the hotel is organized in the way it is.

Reading Warning.

Reading: Personal Security and Health.

Staying safe is a question of common sense and taking some basic precautions. Inner city areas and townships are probably the most dangerous places, especially at night. Do not go out on your own; anywhere, and don’t go exploring unless you are sure where you are going. Don’t wear expensive looking accessories.

Pickpockets are sometimes a problem so don’t carry large sums of money. Keep some change in a side pocket so that you don’t have to produce your wallet wherever you need to tip. A money belt worn under your clothes is useful for keeping documents and money.

Don’t go near deserted or poor areas except as part of a tour group. Leave valuables in your hotel’s safe-deposit box.

Avoid traveling on any public transportation at off-peak times, unless you’re in a group of at least ten. If

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Inglés Básico 9

a criminal points a gun at you, obey his / her orders. When traveling by car, always keep the doors locked and the windows only slightly open. When you leave the car, lock it, even if you’re getting out for just a few moments.

Make sure nothing of value is visible inside. Use supervised car parks whenever possible.

Read the tour guide extract and answer the questions.

1. Which parts of a city can be unsafe?

2. What can’t tourists do alone?

3. What precaution should tourists take against pickpockets?

4. Where should they put some money for tips?

5. Where should they keep valuable objects?

6. When shouldn’t tourists travel by bus?

7. What should tourists do with any possession in their cars?

8. Where is the best place to leave their car?

Read the text again and match the sentences halves.

1. avoid going out and a) a lot of money in your wallet.

2. It’s best to visit b) expensive jewelry in the street.

3. You must lock c) car parks that are supervised if possible.

4. You shouldn’t carry d) exploring the city on your own.

5. Avoid wearing e) certain areas with a tour group.

6. it’s a good idea to use f) your car doors at all times.

Vocabulary: Find words or phrases in the text which have a similar meaning to the following.

Paragraph 1

1. actions that stop something bad from happening

2. not safe or secure

3. jewelry and watches

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Paragraph 2

4. people who steal from other people’s bags and pockets

5. small coins

6. object where you keep your money

7. to give money to thank someone for the service received

8. an object you wear around your body to hide money

Paragraph 3

9. strong metal box to keep valuables in

10. able to be seen

Inglés Básico

Unidad I: Solicitudes de los Clientes

Con esta unidad el alumno desarrollará la capacidad de:Utilizar las habilidades y destrezas del idioma inglés para dar respuesta a solicitudes

y servicios al cliente.

Servicio al Cliente

Inglés Básico 1

Unidad I: Solicitudes de los clientesVerbos de Acción/Action Verbs

Vocabulary: Listen and Practice.

Run

Study

Eat

Work

Carry

Cook

Walk

Serve

Drink

Sleep

Sign

Read

Call

Swim

Talk

The Present Continuous

Grammar Reference: PRESENT CONTINUOUS

• We use the Present Continuous for current or temporary activities. I’m working very hard at the moment.• We also use the Present Continuous for future arrangements. Are you taking any holidays in July? My friend Paul isn’t coming with me.• Some verbs are not used in the Present Continuous. Jane knows a good travel agent. Mr. Craig wants to go to Masaya.

We use BE + -ING to form the Present Continuous.

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Guest: I am checking out this morning. Can you prepare my bill, please?

Reception: It’s all ready for you, madam.

Guest: Oh good, then I’ll settle it now.

Reception: How are you paying, madam?

Guest: I’d like to pay by credit card. Is that OK?

Reception: Certainly, madam. Here you are.

PRESENT CONTINUOUS: EXPRESSIONS OF TIME

At the moment this monthNow tomorrowToday next weekThis week currentlyTemporarily

The Present Continuous

Use the Present Continuous to talk about actions in progress now.They’re serving customers.

Form the present continuous with a form of BE and the Present ParticipleHe is working.

Make negative statement with NOT.I’m not working today.

Some statements in the present continuous describe activities over a period of time.We aren’t driving to work this week.

Inglés Básico

Servicio al Cliente

Inglés Básico 3

THE PRESENT PARTICIPLEEND OF VERB → -ING FORM

Rule 1: A CONSONANT + E → Drop the –e and add –ing.

Smile → smiling

Write → writing

Rule 2: ONE VOWEL + ONE CONSONANT → Double the consonant and add –ing.

Sit →sitting

Run → running

* Exception: DO NOT double w, x, and y.

Rule 3: TWO VOWELS + ONE CONSONANT → Add –ing DO NOT double the consonant.

Read → reading

Rain → raining

Rule 4: TWO CONSONANTS → Add –ing DO NOT double the consonant.

Stand → standing

Push → pushing

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Write the present participle form for the following words

1. answer ______________2. bite ______________3. call ______________4. camp ______________5. clap ______________6. come ______________7. count ______________8. cry ______________9. cut ______________10. dance ______________11. do ______________12. draw ______________13. dream ______________14. drink ______________15. eat ______________16. fix ______________17. fly ______________18. get ______________19. have ______________20. hit ______________21. hurt ______________22. join ______________23. keep ______________24. look ______________25. pay ______________

1. plan ______________2. put ______________3. rain ______________4. ride ______________5. ring ______________6. run ______________7. say ______________8. see ______________9. send ______________10. shine ______________11. sign ______________12. sing ______________13. sleep ______________14. smile ______________15. sneeze ______________16. snow ______________17. stand ______________18. stop ______________19. study ______________20. swim ______________21. take ______________22. wait ______________23. wear ______________24. win ______________25. write ______________

Pair Practice: Work with a partner. Create a conversation between a guest and the receptionist. Use the structure of the present continuous in your conversation.

Complete the sentences using am/is/are and one of the verbs below in their present participle form.

wash cook play build swim

snow have watch come do

1. I can’t talk now. I _________________ the dishes.

2. Listen to Jim. He _________________ the guitar.

3. It _________________ so we can go skiing.

4. Look at Jill. She _________________ in the river.

5. They _________________ a new house in our neighbourhood.

6. Someone _________________. I can smell the food.

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Servicio al Cliente

Inglés Básico 5

7. Hurry. The bus _________________.

8. They _________________ their exercises so they can lose weight.

9. I can’t answer the phone. I _________________ a shower.

10. Jose and Carlos _________________ the football on TV.

Yes / No questions

THE PRESENT CONTINUOUS: QUESTIONSQUESTION SHORT ANSWER + (LONG ANSWER)

BE + SUBJECT + -ING Is Mary sleeping? Are you watching TV?

Yes, she is. / No, she isn’t.

Yes, I am. / No, I’m not.

Q-WORD + BE + SUBJECT + -ING

Where is Mary sleeping?

Why are you watching TV?

She’s sleeping on the sofa.

I’m watching TV because I like this program.

Complete the sentences with the correct form of the present continuous. Use the verbs in parentheses.

1. A: What ________________________________? (you/do)

B: I _____________________ breakfast. (cook)

2. A: Where ________________________? (you/go)

B: I __________________ to work.

3. A: Who ________________________ to? (she/talk)

B: She __________________ to her mother.

4. A: What are they doing now?

B: They ___________________ soccer. (play)

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Inglés Básico6

Look at the picture below. Make a description of what you see in it. Use the present progressive in your sentences, and a dictionary if necessary.

Documents

Inglés Básico Turístico