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Juan F. Loza10424 McCormick St.
Toluca Woods, CA 91601
H: 818.763.4421 [email protected] C: 323.387.2735
SUMMARY
A Computer Operation professional, experienced in various AS400
complex applications. Demonstrated the ability to
serve as a vital associate to internal users and to support
overall the department goals. Skilled in working efficiently in
faspaced; multi-faceted environments and balancing multiple
projects and priorities. Well experienced with IBM iSeries
&pSeries servers. Very familiar with other computer peripherals
such as: Sealer, Detacher, Decollators, Storage units andlibraries,
printers and tape drive units.
PROFESSIONAL EXPERIENCE
Bank of America - Simi Valley, CA 2003 Nov. 2009
Sr. Computer Operator II
Monitored over 50 AS/400 multi-system consoles for a global
operation Data Center.
Operated and processed over 10 daily production systems as well
as first level problem resolution.
Supported daily, weekly and monthly backups via BRMS and other
sources and store them with its proper
documentation. Wrote and implemented changes to the department
procedures; maintained operations run logs.
Handled special projects as required from management.
Assisted programmers and providers for system or program errors;
logged and followed-up on opentickets until they get solved.
Responded to after-hours requests to the AS/400 users and work
to resolve problems (restores andreports req.) and/or redirect
inquiry as appropriate.
Performed systems maintenance and executed upgrades as needed;
restored system and users data asrequested; print and distribute
all associated forms and reports.
Assisted customers and users, providing troubleshooting
techniques.
Trained new operators and guided operators during production
runs; assisted other personnel asrequired.
BBVA Bancomer S.A. - Los Angeles, CA 1999 2003
Sr. Computer Operator
Daily monitoring and logging of all equipment performance for
the Systems Department.
Performed Day End Process on a daily, monthly and yearly basis
for New York and Los Angelesagencies.
Report generation and distribution throughout Compleo
application to each Dept.
Executed daily, weekly and monthly backups or as required for
all applications, systems and servers.
Recorded system(s) problem(s) and action taken, [i.e. contact
hardware or software providers to receiveservice].
Monitored transmissions and verification of different
applications as a result of the daily productionprocess for New
York, Los Angeles and Mexico.
Assisted and participated on upgrades, contingency plans and
tests required by the Federal Reserve
Bank for the Los Angeles and New York agencies. Configuration of
personal computer and participated to provide upgrades, maintained
and set up currentand new servers.
Installation of new hardware, software, and setup to use
throughout the Network System for each user.
User assistant and troubleshooter as needed.
United States Sales Corporation - San Fernando, CA 1997 1999
Senior Computer Operator
Provided daily monitoring and response to AS400 and HP3000
console messages.
Recommended and assisted in implementing changes in department
procedures and quality controstandards to improve department
efficiency.
Handled backups and executed system maintenance.
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Updated job documentation and job scheduling.
Juan F. Loza Page Two
United States Sales Corporation (Continued)
Trained personnel on the operational procedures.
Recorded system problems and action taken.
Performed daily, weekly, and monthly processing.
Countrywide Financial Corporation - Simi Valley, CA 1993
1997
Computer Operator
Monitored a variety of AS400 multi-system consoles for
Calabasas, Pasadena, Plano and Simi Valleyoperations centers.
Operated eleven processing systems, as well as first level
problem resolution.
Supported daily, weekly, monthly backup and report generation
and distribution.
Assisted other operators and users on problem solving.
Conferred with programmers on strategies to creating new
programs and modifying existing programs.
Assisted in implementing changes to department procedures.
Wrote instructions to guide operating personnel during
production runs.
Handled special projects as required.
Cedar-Sinai Medical Center - Los Angeles, CA 1992 1993
IS Service Technician
Monitored system console for Production Control and followed
procedures to ensure timely printing,decollating, bursting and
distribution of output to all departments.
Assisted users and maintained a daily log of problems that
occurred.
Prescription Health Service - Culver City, CA 1991 1992
Tape Librarian & Data Control
Ensured that all tapes/reports that were produced were balanced
and distributed.
Performed data entry on Unisys system.
Scheduled recreation and processing of tapes according to
priorities.
St. Vincent Medical Center - Los Angeles, CA 1988 1991
Computer Operator
Operated and interpreted system console messages.
Followed procedures in case downtime and equipment
malfunction.
Performed back-ups, initialized tapes, save objects and
libraries.
Executed day-end processing and worked on special projects.
Installed hardware of various types. Ensured timely printing,
decollating, bursting and accurate distributionof output to various
departments.
Troubleshooter and solved problems as required.
EDUCATION
University of System Development and Programming, Los Angeles,
CA.
Los Angeles City College, Los Angeles, CA.
Luis U. De La Torre College, Ecuador, South America
ACCOMPLISHMENTS
Workshops and Courses Completed
Compleo Application conference and updates by Symtrax Corp.
AS400 Operations and AS400 Advanced Operations at Helms
Group
Windows, Windows NT and Office, Internal Training
PC GroupWise, Pro Problem Solving and Decision-Making at
USSC
