Upload
jose-urena
View
218
Download
0
Embed Size (px)
Citation preview
8/18/2019 Monografia de Graduacion 26631684984526
1/82
UNIVERSIDAD DE PANAMAFACULTAD DE ADMINISTRACION DE EMPRESAS Y CONTABILIDAD
ESCUELA DE ADMINISTRACION DE EMPRESAS
SEMINARIO OPCIONAL AL TRABAJO DE GRADUACIÓN
SEMINARIO: PRESUPUESTO DE INVERSION
MONOGRAFIACREACIÒN DE UNA EMPRESA DE CUPCAKE
POR:JANICE ELIZABETH CHARRIS ALGANDONA
8-718-88
VERANO !"1#
8/18/2019 Monografia de Graduacion 26631684984526
2/82
UNIVERSIDAD DE PANAMAFACULTAD DE ADMINISTRACION DE EMPRESAS Y CONTABILIDAD
ESCUELA DE ADMINISTRACION DE EMPRESAS
SEMINARIO OPCIONAL AL TRABAJO DE GRADUACIÓN
SEMINARIO: PRESUPUESTO DE INVERSION
MONOGRAFIACREACIÒN DE UNA EMPRESA DE CUPCAKE
POR:
JANICE ELIZABETH CHARRIS ALGANDONA8-718-88
M$%$&'()*( +,.%('.$ /,G'(/0(.2% 3('( $34(' 3$' ,5 4*405$/, L.,%.(/$ 6( ,% A/.%.+4'(.2%/, E3',+(+ F.%(%9(+ $%%)(+.+ ,% N,&$.$+
I%4,'%(.$%(5,+;
VERANO !"1#
8/18/2019 Monografia de Graduacion 26631684984526
3/82
DEDICATORIA
A . M(/',< DIANA ESTHER ALGANDONA RUIZ (q.e.p.d.), 3$'=0, ',2
,% * 3$'=0, , (5,%42 ( +,&0.' >(.( (/,5(%4,< /?%/$, ,@,35$+ /.&%$+ /,
+03,'(.2% ,%4',&(< 3$'=0, ,% &'(% 3('4, &'(.(+ ( ,55(< >$ 30,/$ ,'
(5(%9(/( . ,4(< ( =0, +.,3', ,+40$ .305+?%/$, ,% 5$+ $,%4$+ ?+
/.)*.5,+ /, . ('','(< 3$'=0, ,5 $'&055$ =0, +.%4.2 3$' *< )0, 5$ =0, , >.9$
55,&(' >(+4( ,5 ).%(5; V( 3$' 4. (/',< 3$' 5$ =0, (5,+< 3$'=0, (/.' 40 )$'4(5,9(<
,%4',&(< (%,&(.2% 3$' 5$ =0, >..+4, /, *;
A .+ ,55$+ >.@$+< I(% A5,'4$ S('5,4> T>(+< . ,+3$+$< .+ >,'(%$+< . 4*(
D(%.( C>(''.+< . 4*$ G,'('/$ C('5$+< .+ (0,5$+ (.&$+; G'(.(+ 3$' >(,'
)$,%4(/$ ,% * ,5 /,+,$ /, +03,'(.2% ,5 (%>,5$ /, 4'.0%)$ ,% 5( ./(;
M.5 3(5('(+ %$ (+4('*(% 3('( (&'(/,,'5,+ +0 (3$$< +0 $3',%+.2% +0+
$%+,@$+ ,% 5$+ $,%4$+ /.)*.5,+;
A 4$/$+< ,+3,'$ %$ /,)'(0/('5$+ $%4(' +.,3', $% +0 (5.$+$ (3$$< +.%,'$ ,
.%$%/..$%(5
8/18/2019 Monografia de Graduacion 26631684984526
4/82
AGRADECIMIENTO
P'.,'$ (&'(/,,' ( . )(.5.(< ( .+ 3(/',+ D.(%( H,'.,'4$< ( .+
>,'(%$+ H,'.,'4$ 6,4$ B,49(./(< ( .+ >.@$+< . ,+3$+$< .+ 4*$+ C('5$+<
G,'('/$ D(%.( (0,5$+< =0, , >(% (3$(/$ ,% ,+4, 3'$,4$ /, ./( $$
,+ ,%$%4'(' ,% 5( L.,%.(40'( ,% A/.%.+4'(.2% /, E3',+(+ F.%(%9(+ ,%
%)(+.+ ,% N,&$.$+ I%4,'%(.$%(5,+ . )040'$ . 3(+.2%< (/,?+ /, ,%4',&(',
5$+ (5$',+ =0, >(% +./$ . (+, 3('( ()'$%4(' 5( ./( $% /.&%./(/; G'(.(+
F(.5.( 0,'./(
A 4. D.$+ 3$' ,%/,.', 3('( 55,&(' >(+4( /$%/, >, 55,&(/$< 3$'=0, >..+4,
',(5./(/ ,+4, +0,$ (%>,5(/$; A 5( UNIVERSIDAD DE PANAMA< FACULTAD DE
ADMINISTRACION DE EMPRESAS Y CONTABILIDAD< 3$' /(', 5( $3$'40%./(/
/, ,+40/.(' +,' 0% 3'$),+.$%(5; T(.% , &0+4('*( (&'(/,,' ( .+ 3'$),+$',+
/0'(%4, 4$/( . ('','( 3'$),+.$%(5 3$'=0, 4$/$+ >(% (3$'4(/$ $% 0% &'(%.4$ /,
(',%( ( . )$'(.2% +0+ $%+,@$+< +0 ,%+,(%9( /, .&0(5 (%,'( (&'(/,,' ( .
3'$),+$'( /, I%,+4.&(.2% /, M$%$&'()*( /, G'(/$< M&+4,'; M(&/(5,%(
S?%>,9 3$' +0 .+.2% '*4.( /, 0>$+ (+3,4$+ $4./.(%$+ /, 5( ./(< 3$' +0
',4.40/ ,% +0 3'$),+.2% $$ /$,%4,< 3$' +0+ $%+,@$+< =0, (0/(% ( )$'('4,
$$ 3,'+$%( 3'$),+.$%(5;
G'(.(+ ( J$+ A; U',( P;< . ((/$ =0, >( +./$ .305+$ /0'(%4, .
('','( ,5 3.5(' 3'.%.3(5 3('( 5( 05.%(.2% /, . ('','(< =0, $% +0 (3$$
8/18/2019 Monografia de Graduacion 26631684984526
5/82
$%+4(%4,< 3(.,%.( ($' .%$%/..$%(5 >( +./$ (.&$ .%+,3('(5,< )0,%4, /,
+(./0'*(< (5( $%+,@$ ,% 4$/$ $,%4$;
A .+ 3',.$+$+ >.@$+ I(% A5,'4$ 3$' +,' ,5 %.$ /, .+ $@$+< 40 3(.,%.(<
+,',%./(/< ($' +('.)..$ ,+ +0)..,%4, 3('( .50.%(' . ./( >(,' ?+ 5('$
. (.%$ ( . 3'.%,+( 3,'$ %$ ,%$+ .3$'4(%4, ,% . ./( . ,55( >.@(
S('5,4> T>(+< 3$' +0 3',$03(.2%< /0590'(< $3',+.2% ($' .%$%/..$%(5
=0, ,+ 5( '(92% /, =0, (/( /*( =0.,'( ..' 0% /*( %0,$;
F.%(5,%4,< (&'(/,9$ %0,(,%4, ( =0.,% ,+ . )0,'9( .4(5< . ,%,'&*(
3$+.4.( . ,4,'%( .%+3.'(.2%< 3('( 4. MADRE =0, ,+4(+ +.,3', $%.&$<
&'(.(+ 3$' +,' =0.,% .50.%( . (.%$ 0(%/$ %$ >( 509 =0.,% , /( 5( )0,'9(
%,,+('.( 0(%/$ ,+4$ +.% .4(5./(/< ,+4, 4'((@$ ,+ 3('( 4.< 3$'=0, ,+ 5$ =0,
+.,3', =0.+.+4, ,' /, * TE AMO;
8/18/2019 Monografia de Graduacion 26631684984526
6/82
ANALISIS DE MERCADO
1. MARCO REFERENCIAL
1.3. Anál!! de "e#$%d&
1.'. l%n de "e#$%d&1.. #&d*$+& & !e#$&1.-. #e$&1.. l%/%1.0. D!+#*$2n1.. #&"&$2n1.14. C&"pe+en$%
5. RESENTACION DE RESULTADOS5.3. E!+*d& de "e#$%d&
5.3.5. Anál!! F.O.D.A.5.'. #&d*$+&5.. l%/%5.-. #e$&5.. D!+#*$2n5.0. #&"&$2n5.. C&"pe+en$%
ESTUDIO TECNICO
1. MARCO REFERENCIAL1.1. L&$%l/%$2n1.5. T%"%6& &p+"&1.3. In7ene#8%
1.3.1.Eq*p& #eq*e#d&1.3.5.E!pe$9$%$&ne!1.3.3.C&!+&!1.3.'.Anál!! %d"n!+#%+&1.3..Anál!! le7%l
1.3..A. e#!&n%l #eq*e#d&1.3..:. S%l%#&! ; 9*n$&ne!1.3..C. O#7%n7#%"%
8/18/2019 Monografia de Graduacion 26631684984526
7/82
1.3..D. C&!+&! de %n/%$2n del ne7&$& le7%le! ;
9!$%le!
5. ANALISIS DE RESULTADOS5.1 L&$%l/%$2n5.5 T%"%6& &p+"&5.3 In7ene#8%
5.3.1 Eq*p& #eq*e#d&5.3.5 E!pe$9$%$&ne!5.3.3 C&!+&!5.3.' Anál!! %d"n!+#%+&5.3. Anál!! le7%l
5.3..A e#!&n%l #eq*e#d&5.3..: S%l%#&! ; 9*n$&ne!5.3..C O#7%n7#%"%5.3..D C&!+&! de %n/%$2n del ne7&$& le7%le! ;
9!$%le!
8/18/2019 Monografia de Graduacion 26631684984526
8/82
CAPITULO I ASPECTOS GENERALES DEL PROYECTO
8/18/2019 Monografia de Graduacion 26631684984526
9/82
INTRODUCCION
E5 /05, ,'(/$ /, 5( ',3$+4,'*( 5( 3(+4,5,'*( %$ /,+(3(',,'? ,% 4(%4$
5$+ %.$+< 5(+ ,5,'(.$%,+ 5(+ $./(+ ,.+4(%< 4(.% ,+ 0 3$$
3'$(5, =0, 4,'.%,% $ +,(% ,5..%(/(+ 5(+ $+40',+ (5',/,/$' /, ,+4$+
(5.,%4$+ ,% ,5 0%/$; Y (0%=0, +0,%, $%4'(/.4$'.$< +, 30,/( 55,&(' ( ',,'
=0, ,+ 0% ,'(/$ ,+4'040'(/$ /,).%./$< ,% P(%( ,+4( .%/0+4'.( +, 3'$,4(
$$ 0%( 0,%( $3.2% 3('( &,%,'(' ,3',+(; E5 ,'(/$ /, 5( ',3$+4,'*( 5(
3(+4,5,'*( ,% ,5 3(*+ >( 4$(/$ 0% )0,'4, .305+$ ( '(*9 /,5 (0&, &(+4'$%2.$
=0, +4, ., /,+/, >(, ('.$+ ($+;
C(/( ,9 +$% ?+ 5(+ ,3',+(+ %0,(+; S. .,% >$ ,% /*( %$ +,
,%0,%4'(% 0>$+ /(4$+ =0, 3,'.4(% $%$,' $% ,(4.40/ 2$ +, $3$'4(
/.>$ +,&,%4$ ,% ,5 3(*+< ,+ 5('$ 3('( 0>$+ /, 5$+ (4$',+ =0, 3('4..3(% ,%
,5 %,&$.$ =0, 5( 4,%/,%.( ,+ /, ',..,%4$; E% P(%(< .,% +,( (/$34(%/$
4,%/,%.(+ (%&0('/.+4(+ $ ,@$'(%/$ 5$+ 3'$,+$+ 3'$/04.$+< ,5 %,&$.$ /, 5(
',3$+4,'*( (30%4( (/( ,9 ?+ (54$; L( ',5,(%.( =0, >( (5(%9(/$ ,+4( ?',(
/,%4'$ /,5 +,4$' /, ',+4(0'(%4,+ >$4,5,+ +, >( /(/$ 3$' ,5 (/,5(%4$ ,% (4,'.(
/, (3(.4(.2% =0, +, >( 5$&'(/$ &'(.(+ ( 5( (3('..2% /, ,+0,5(+ /,/.(/(+ (
,+4, ('4,< ( 5( 3',$03(.2% /, 5(+ .%+4.40.$%,+ ,.+4,%4,+ 3$' 3'$)0%/.9(' 5$+
$%$..,%4$+ ,% ,+4( ?',( ,5 $%+4(%4, /,+(''$55$ 4,%$52&.$ /.+3$%.5, ,%
,=0.3$+ (=0.%('.(; C$%4.%0(,%4, >(% +0'&./$ %0,$+ 3'$/04$+ %0,(+
8/18/2019 Monografia de Graduacion 26631684984526
10/82
$3.$%,+ %(40'(5,+ $% ,5 ).% /, (%4,%,' 0% $%+4(%4, ',..,%4$ /,5 +,4$' ,+
(>* /$%/, 5$+ 03(,+ ,%4'('$% (5 ,'(/$ 5(4.%$;
L$+ 03(,+ +$% 3,=0,(+ 4$'4(+ ,% 3$'.2% .%/../0(5 $% 0.,'4( /, &5(+,(/$<
)('.(/$+ 3$' 3'.,'( ,9 ,% E+4(/$+ U%./$+ /.+,(/$+ 3('( /.+)'04(' ,%
/.),',%4,+ 3$'.$%,+ .%/../0(5,+ $% 0.,'4( /, &5(+,(/$< )('.(/$+ 3$' 3'.,'(
,9 ,% E+4(/$+ U%./$+ /.+,(/$+ 3('( /.+)'04(' ,% /.),',%4,+ $(+.$%,+ $% $
+.% $4.$ (5&0%$;
D0'(%4, ,5 /,+(''$55$ /, +4, /$0,%4$< +, ',(5.9('?% 5(+ (4../(/,+
,+3,.).(/(+ ,% 5$+ 5.%,(.,%4$+ /, P5(%,+ /, N,&$.$+ 3('( 5( M$/(5./(/ /,
T'((@$ /, G'(/$ ,% C',(.2% /, E3',+( 35(%4,(/$+ 3$' 5( U%.,'+./(/ 3('(
)$'(5.9(' 0%( ,3',+( ,.+4,%4, /, (%,'( .%)$'(5< 3('( 5$ =0, +, ,(50('? ,5
,'(/$ /, 5( ',3$+4,'*( ,% P(%(? +, .%,+4.&('? ,5 +,4$' ( 4'(+ /, 0%
,+40/.$ /, )(4..5./(/ 5( ,4(3( /, $3,'(.2% 3',5..%(' /, 0%( ,3',+(
3'$/04$'( /, 03(,+ ,% 5( .0/(/< (/..$%(5 ( ,+4$< +, ',(5.9('? 0% 35(% /,
%,&$.$+ 3('( 35(%4,(' 0% 3'$,4$ /, .%,'+.2% 3('( 5( ,4(3( /, $3,'(.2%
4,%.).(/( /, 5( ,3',+( /0'(%4, 5$+ 3'2.$+ .%$ ($+;
8/18/2019 Monografia de Graduacion 26631684984526
11/82
MARCO DE DESARROLLO
M.,%4'(+ 0% +,&,%4$ .3$'4(%4, /, 5(+ 3(+4,5,'*(+ 4'(/..$%(5,+ +, ,%)$(
,% (5./(/< ,+4(%/('.9(.2% +,'..$< 5(+ %0,(+< +, ./,%4.).(% $% 4,%/,%.(+
$%4,3$'?%,(+ 3'$/04$+ =0, ,5 3(5(/(' P(%(,$ ,+4? (3',%/.,%/$ (
(3',.('; L(+ ,3',+(+ (%&0('/.+4(+ 4.,%,% ,5 ',4$ /, )(.5.4(' 5( $3'( $% 0%
(+3,4$ 0 (4'(,%4,< /,$'(.$%,+ +0&,+4.(+ ,'+.$%,+ ?+ +(50/(5,+ /,
5$+ 3$+4',+ /, (,'; D, (>* =0, >$ ,% 5$+ ,+4(5,..,%4$+< +, ,(% 0%( (35.(
&(( /, 3',3('(.$%,+ /, $0++,+< ,+3$%@(/$+ 4('4(+
DEAR CUPCAKES P(%(?< +0'&, ,% ,5 !"1# $$ 0% 3'$,4$ )(.5.('
=0, (/,?+ /, &,%,'(' (5&0%$+ ',0'+$+ =0.,', ,%4'(' (5 ,'(/$ $% 0%
3'$/04$ .%%$(/$' =0, %$ +, ,%$%4'(( /.+3$%.5, ,% 5( .0/(/; E% J0%.$ /,5
.+$ ($ 5( ,3',+( .%..('? (4../(/,+ /, (%,'( .%)$'(5< ( +4(
5(+.).(.2% 3,'4,%,,< ,%4', $4'(+< 5(+ 0%./(/,+ 3'$/04.(+ /, .,%,+ +,'..$+
5*.4$+ =0, %$ +, ',&.+4'(% ,% 0%( $ ('.(+ /.,%+.$%,+ (%4, 5(+ (04$'./(/,+<
P('( 5(%9(' ,5 3'$/04$ $% 5( ,5,'(.2% /,5 /*( /,5 P(/', ,% P(%(?;
C$% ,5 3'$32+.4$ /, $%4.%0(' $% +4( 4,%/,%.( .%%$(/$'( /, 5( 3(+4,5,'*(
$3('4.' 3'$/04$+ 4'(/..$%(5,+ /, $4'$+ 50&(',+ /,5 0%/$ +, =0.,', /(' ($'
)$'(5./(/ ( 5( ,3',+( 3('( 3(+(' /, 0%( (4../(/ /, 4.,3$ 5.', ( 0% %,&$.$
8/18/2019 Monografia de Graduacion 26631684984526
12/82
',(5; C$% 0% ($ /, $%+4(%4, ',..,%4$ /, 5( /,(%/( /,5 3'$/04$ 0% ($'
%,'$ /, +,&0./$',+ ,% 5( ',/ +$.(5 )(,$$< 5( ,3',+( +, >( $%+$5./(/$;
L( ,3',+( 3'$/04$'( /, 03(,+ ,% P(%(?< 4.,%, ,% 0,%4( 5(+
4,%/,%.(+ $/,'%(+ /, $%+0.' 3'$/04$+ ?+ 5.&,'$+< $% /.+,$ $/,'%$
3,'$ $% +($',+ 4'(/..$%(5,+ , .%%$(/$',+ ,% 3$'.$%,+ /, ,%$' 4(($;
P('( ,+4$ $% 5( $3$'40%./(/ =0, $)',, 5( U%.,'+./(/ 3('( (35.(' 4$/$+ 5$+
$%$..,%4$+ /, 5( I%&,%.,'*( .%/0+4'.(5 ,% ,5 /,+(''$55$ +,&% 5$+ 5.%,(.,%4$+ /,
P5(%,+ /, N,&$.$+ 3('( 5( M$/(5./(/ /, T'((@$ /, G'(/$ ,% C',(.2% /,
E3',+(< +, /,./.2 ',(5.9(' 5$+ ,+40/.$+ %,,+('.$+ 3('( )$'(5.9(' 4,%.).('
0%( ,3',+( 3'$/04$'( /, 03(,+ ,.+4,%4, /, (%,'( .%)$'(5 ,% P(%(?;
8/18/2019 Monografia de Graduacion 26631684984526
13/82
O:
8/18/2019 Monografia de Graduacion 26631684984526
14/82
• P$(+ )0,%4,+ /$0,%4(/(+ /,5 3'$,+$ /, ,5($'(.2% /, 03(,+< 3$'
0(%4$ 5(+ ',,4(+ +$% ,5$+(,%4, &0('/(/(+< ,% ',5(.2% ( 5$+
.%&',/.,%4,+ 04.5.9(/$+< (%4./(/ 4.,3$ /, ,5($'(.2%;
• E+(+( .%)$'(.2% ,% ,5 ,'(/$ (,'( /, ,+4( %0,( (54,'%(4.( /,
%,&$.$;
• D.).054(/ /, 0.(' 5( $3,4,%.( )$'(5< ,% ,5 +,%4./$ /, =0, ,% +0
($'*( ,+ 3'$/0.2% (+,'(< >( 3$(+ ('(+ $,'.(5,+ =0, +,
30,/(% /,4,'.%(';
• E+4(/*+4.(+ .%+0)..,%4,+ /, 5( /,(%/( ',(5 /,5 3'$/04$< 3$' 0(%4$ ,+4?%
&,%,'(5.9(/(+ (@$ ,5 '($ /, /05,+ $ 4$'4(+;
A>$'( .,% ( 5$+ ,),4$+ /, 5( 30,+4( ,% ('>( /,5 3'$,4$< 5(+ 5..4(.$%,+
?+ ',5,(%4,+ +, 30,/,% ./,%4.).(' ,% 5$+ +.&0.,%4,+ 30%4$+:
• L( )',0,%4, ,+(+,9 ,% ,5 ,'(/$ /, .%+0$+ ?+.$+ , .%/.+3,%+(5,+
3('( 5( ,5($'(.2% /, 03(,+< 30,/, ',+054(' 0%( &'(% 5..4(.2% 3('( 5(
,3',+( ( 5( >$'( /, 035.' $% 5$+ 3,/./$+ ',=0,'..,%4$+ /, 5$+
5.,%4,+;
• E5 ,+,%('.$ .%)5(.$%('.$ (5 =0, ,+4? +$,4./$ 5( ,$%$*( ,%,9$5(%(<
$%)$'( 0%( /.).054(/ (5 $,%4$ /, 5( ).@(.2% /,5 3',.$ /, ,%4(< ,% ,5
+,%4./$ /, 5( (3(./(/ /, $)',,' ,5 3'$/04$ ( 0% 3',.$ $%+4(%4, ,% 0%
3,'*$/$ /,4,'.%(/$;
8/18/2019 Monografia de Graduacion 26631684984526
15/82
• P$' +,' 0% 3'$/04$ ('4,+(%(5 0(+ )2'05(+ +$% 3'?4.(,%4, ',,4(+
(+,'(+ +, ',+4'.%&, 5( 3$+..5./(/ /, +0 ,5($'(.2% (@$ 0% $%,34$
.%/0+4'.(5< +$', 4$/$ 3$' 5( )0&( /, .%)$'(.2% ',5(.$%(/( $% +0 3'$,+$
/, ,5($'(.2%< =0, +.% /0/( (5&0%( ,+ 5( (+, /,5 .4$ 3$+..$%(.,%4$
/,5 3'$/04$ ,% ,5 ,'(/$;
• E+(+( 3'$/0.2% %(.$%(5 /, >('.%(+ 3',,95(/(+ 5.',+ /, &504,%;
• D.).054(/ /, .3$'4(.2% /, (4,'.(+ 3'.(+ 5.',+ /, &504,% 3$' ,5 $%4'$5
(.('.$ =0, 3',+,%4( 5( ,$%$*( ,%,9$5(%( /,+/, ,5 ($ !"";
C$$ +, 30,/, $+,'(' 5(+ 5..4(.$%,+ =0, 3',+,%4( 5( 30,+4( ,% ('>(
/,5 3'$,4$ +$% $35,4(,%4, $%4'$5(5,+ $% (+, ,%:
• I/,%4.).(.2% /, 5$+ .%+0$+ =0, 4.,%/,% ( ,+(+,(' .,% +,( ,% 3,'*$/$+
/,4,'.%(/$+ $ 3$' +,' .3$'4(/$+;
• U.(.2% /, /$+ $ ?+ 3'$,+(/$',+ /, 3',,95(/$+ 5.',+ /, &504,%;
• P5(%.).(.2% ,% 5( (/=0.+..2% /, .%+0$+ ?+.$+ 0(%/$ >(( 5(
$3$'40%./(/ /, $3'( ,% ,5 ,'(/$ 5$(5< ((+4,.%/$%$+ /, (%,'(
=0, 5( ,+(+,9 /, /.>$+ .%+0$+ %$ 4,%&( 0% .3(4$ ',5,(%4, ,%
%0,+4'$ 35(% 3'$/04.$;
8/18/2019 Monografia de Graduacion 26631684984526
16/82
• D.+3$%..5./(/ /, (5(% ',)'.&,'(/$ $ ,/.$ (.,%4,< /, (0,'/$ (5 4.3$
/, .%+0$ ,% 0,+4.2%< /, (%,'( /, 4,%,' +4$ (/,0(/$ /, 5$+ .%+0$+
$% 4,%/,%.( ( %$ ,%$%4'('+, $3$'40%(,%4, ,% ,5 ,'(/$;
• E5($'(' 0% ',,4('.$ $% 5$+ +,',4$+ 05.%('.$+ /, ,5($'(.2% /, 5$+
03(,+ +(50/(5,+ /, (%,'( /, 3$/,' /,5,&(' )(+,+ /, 5( 3'$/0.2% ,
.%50+$ 3'$,4('%$+ ( .%/0+4'.(5.9(' ( 5( ,%4( (+.( /,5 3'$/04$;
LOCALIZACION
L( 5$(5.9(.2% ,+ ,5 3$+..$%(.,%4$ /, 0% $@,4$ ,+3(.(5 ,% 0% ,+3(.$
)*+.$ /,4,'.%(/$; L( 5$(5.9(.2% %0%( +,'? /, (%,'( )$'40.4( ( =0, +,
',=0.,', 0% ,+40/.$ .%0.$+$ +$', 5( .%,'+.2% =0, +, ',(5.9('? (5 (/=0.'.' ,5
5$(5 5$+ $+4$+ =0, +, .%0''.'?% ,% 0% )040'$ 3('( /,4,'.%(' ,% /2%/, 2$
+, /,+(''$55('? ,5 35(% $,'.(5< /, (%,'( =0,< +, ',$3.5, 5( .%)$'(.2%
%,,+('.( 3('( $%$,' 5$+ )(4$',+ =0, .%4,'.,%,% ,% 5( 0.(.2% /,5 .+$;
P('( 5( ,(50(.2% /, 5( 5$(5.9(.2% /,5 3'$,4$ ,.+4,% 0% $%@0%4$ /,
)(4$',+ 5$+ 0(5,+ +, 0,+4'(% ( $%4.%0(.2%:
• G,$&'?).$+: ,+4$+ +$% $%+4.40./$+ 3$' ,5 5.(< *(+ /, $0%.(.2%<
4'(%+3$'4,< >./'$&'()*(< ',5.,,< ,%4', $4'$+;
• S$.(5,+: ,+ 5( ',5(.2% /,5 3'$,4$ $% ,5 ,/.$ (.,%4,< $% 5( +$.,/(/
5( 0540'( (/$34(/( 3$' 5$+ .+$+;
8/18/2019 Monografia de Graduacion 26631684984526
17/82
• E$%2.$+: $%+4.40, 5$+ +,'..$+ ?+.$+ ',=0,'./$+ 3$' 0%( ,3',+(
,% 0%( 5$(5./(/ ,+3,*).( 3('( ,5 /,+(''$55$ /, +0 (4../(/ $,'.(5 +.
,.+4, 0% )?.5 (,+$ ( 5(+ (4,'.(+ 3'.(+< , .%50+$ +, ,+40/.(% 5$+
(+3,4$+ 4'.04('.$+ =0, /,3,%/.,%/$ /, 5( 0.(.2% &,$&'?).( 30,/,
('.(';RE?UISITOS LEGALES ARA SU CONSTITUCI@N
L(+ +$.,/(/,+ 3(%(,(+ +, 30,/,% $%+4.40.' ,% 0% 4'.%$ /, 4',+ (
.%$ /*(+ 5($'(5,+; E.+4,% +$.,/(/,+ $ $'3$'(.$%,+ (%2%.(+< +$.,/(/,+
/, ',+3$%+(.5./(/ 5..4(/(< ,%4', $4'(+ ).&0'(+ @0'*/.(+; N0,+4'( 5,&.+5(.2%
3,'.4, =0, 0+4,/ .%$'3$', 0%( +$.,/(/ ,4'(%@,'( ,% %0,+4'$ ',&.+4'$ 35.$<
3',.$ 035..,%4$ /, 5$+ ',=0.+.4$+ 3',.(,%4, ,+4(5,./$+ 3('( 4(5,+ ,),4$+;
L(+ +$.,/(/,+ ',=0.,',% 5( ,5,'(.2% /, 0% (0,'/$ ,%4', /$+ $ ?+
3,'+$%(+ ($',+ /, ,/(/< =0.,%,+ /,,'?% +0+'..' (5 ,%$+ 0%( (.2% (/(
0%$< +.% .3$'4(' 0?5 +,( +0 %(.$%(5./(/ $ +0 /$..5.$; E+4, (0,'/$ /,,
3',+,%4('+, (%4, N$4('.$ P5.$ ,% P(%(?< 3('( 5( $%),.2% /, 5( E+'.40'(
P5.( $'',+3$%/.,%4,; L0,&$< ,+( E+'.40'( P5.( /,,'? +,' .%+'.4( ,% ,5
R,&.+4'$ P5.$ /, P(%(?;
E5 P(4$ +$.(5 ',)5,@('? 5$+ 4'.%$+ $%/..$%,+ ($'/(/$+ 50,&$ /, +0
',&.+4'$ ,% 5( S,.2% M,'(%4.5 /,5 R,&.+4'$ P5.$ ,+, /$0,%4$ +,'? 4(.%
8/18/2019 Monografia de Graduacion 26631684984526
18/82
,),4.$ $%4'( 4,','$+; E% 0>$+ (+3,4$+< 5( L, ! +$', +$.,/(/,+
(%2%.(+ 4'((@( +$5$ $$ )0,%4, /, 5, +,0%/('.(;
D, (0,'/$ ( 5( L,< ,5 P(4$ S$.(5 /, 5(+ S$.,/(/,+ $ C$'3$'(.$%,+ /,,
$%4,%,'< ,%4', $4'(+ $+(+:
• E5 %$', /, 5( S$.,/(/ A%2%.(• E5 %$', /$..5.$ /, 5$+ +0+'.34$',+
• L$+ $@,4$+ ( 5$+ 0(5,+ 3$/'? /,/.('+, 5( +$.,/(/• E5 (3.4(5 +$.(5< $%4$< /.+4'.0.2% (.$%('*( 5(+,+ /, (.$%,+< ,4;• L( /0'(.2% /, 5( +$.,/(/< 5( 0(5 30,/, +,' 3,'3,4(• E5 %$', /$..5.$ /, 5$+ /.',4$',+ /.&%(4('.$+• E5 %$', /$..5.$ /,5 (&,%4, ',+./,%4,
L(+ S$.,/(/,+ A%2%.(+ $ C$'3$'(.$%,+ =0, %$ /,+(''$55,% (4../(/,+
$,'.(5,+ $ .%/0+4'.(5,+ /,%4'$ /, P(%(? 6$)..%(+ /, ',3',+,%4(.2% %$
',=0.,',% $4,%,' 5.,%.(+ $,'.(5,+ 3('( $3,'(' )0,'( /,5 4,''.4$'.$ /, 5(
R,35.( /, P(%(?< ,% (5./(/ /, S$.,/(/,+ A%2%.(+ $ C$'3$'(.$%,+
O))+>$',;
E% ,5 R,&.+4'$< 5( C$3(*( 3(&( 0%( 4('.)( /, 4'(%+(.2% (%0(5 /, US
!#";""; P('( 5$+ ($+ +.&0.,%4,+ 3(&('? US "";""; L$ 0+0(5 3('( ,+4, 4.3$ /,
+$.,/(/,+ ,% =0, ,5 (3.4(5 /, .%,'+.2% .%..(5 +,( /, (5 ,%$+ US 1"
8/18/2019 Monografia de Graduacion 26631684984526
19/82
P5.$< ?+ ,5 $+4$ /, N$4('.$< =0, ,+ /, (3'$.(/(,%4, US ";""< ?+ 5$+
>$%$'('.$+ /,5 ($&(/$; S. ,5 (3.4(5 ,+ ($'< (+* .+$ ,5 $+4$ (0,%4(;
0 ,+ ,5 RUC
E+ ,5 R,&.+4'$ %.$ /, C$%4'.0,%4,+ 6RUC< ,5 0(5 $4$'&( 0%(
./,%4.).(.2% 4'.04('.( ( 4$/( 3,'+$%( %(40'(5 $ @0'*/.( =0, ',(5.9( 0%( (4../(/
,$%2.( =0, ,% $%+,0,%.( /,, 3(&('< $$ 4(5< 0(5=0.,' .30,+4$< 4(+(
$ $%4'.0.2% ,+3,.(5 ( ('&$ $ (/.%.+4'(/$ 3$' 5( D.',.2% G,%,'(5 /,
I%&',+$+ 6DGI;
D2%/, 30,/$ ',(5.9(' 5( .%+'.3.2% /,5 RUC
U+4,/ 30,/, .%+'..' +0 %,'$ /, RUC (,'?%/$+, ( 5(+
A/.%.+4'(.$%,+ P'$.%.(5,+ /, 5( D.',.2% G,%,'(5 /, I%&',+$+ $ *( .%4,'%,4<
,% 5( 3?&.%( /, 5( D.',.2% G,%,'(5 /, I%&',+$+< ;/&.;&$;3(
E5 RUC /.).,', +,&% ,5 4.3$ /, 3,'+$%(:
P,'+$%( N(40'(5: ,+ ,5 %,'$ /, +0 /05( /, ./,%4./(/ 3,'+$%(5;
E@; 8-1""-Q78
8/18/2019 Monografia de Graduacion 26631684984526
20/82
• P,'+$%( J0'*/.(: ,+ ,5 %,'$ /, .%+'.3.2% ,% ,5 R,&.+4'$ P5.$; P('(+$.,/(/,+ (%4.&0(+< ',&.+4'(/(+ (%4,+ /, 18#< ,5 (+.,%4$
$%+4( /, %,'$+< 30%4$+< 5,4'(+ W0 $4'$+ ('(4,',+; E%
,+4$+ (+$+< /,, .%+'..'+, ,5 %,'$ /, RUC +$5(,%4,
$% 5$+ /*&.4$+ %0'.$+ =0, 5$ $3$%,%;
E@; 78-!1-1#1#
U%( V,9 ',(5.9(/( 5( .%+'.3.2% +, +0.%.+4'( +0 %,'$ /, D.&.4$ V,'.).(/$';
0 ,+ ,5 D*&.4$ V,'.).(/$'
C$'',+3$%/, ( 0% /*&.4$ .%4,'%$ /, $%4'$5 0+(/$ ,% 5$+ 3'$,+$+ /, ',(0/(.2%
).+(5.9(.2% /, 5( D.',.2% G,%,'(5 /, I%&',+$+;
C0?5,+ +$% 5$+ ',=0.+.4$+ 3('( .%+'..' ,5 RUC ,% 5( A/.%.+4'(.$%,+P'$.%.(5,+ /, I%&',+$+ 6DGI
P,'+$%( N(40'(5: P('( .%+'..' +0 %,'$ /, RUC< 0+4,/ /,, 3',+,%4(' 5(
+.&0.,%4, /$0,%4(.2%:
P'$),+.$%(5 , I%/,3,%/.,%4,:
F$4$$3.( /, C/05( /, I/,%4./(/ P,'+$%(5;
8/18/2019 Monografia de Graduacion 26631684984526
21/82
F$4$$3.( /,5 54.$ ',.$ /, 3(&$ /, 0% +,'..$ /, 35.$ 6509<
(&0( $ 4,5)$%$ /,5 /$..5.$ /,5 $%4'.0,%4,< $ $3.( /, 5(
+$5..40/ /, .%+4(5(.2% /, (5&0%$ /, 5$+ +,'..$+ 35.$+;
F$'05('.$ /, I%+'.3.2% /, RUC /,./(,%4, 55,%$ ).'(/$;
COMERCIANTE
• F$4$$3.( /, C/05( /, I/,%4./(/ P,'+$%(5; - F$4$$3.( /, 5( L.,%.(
C$,'.(5 $ R,&.+4'$ C$,'.(5 ,.4./$ 3$' ,5 M.%.+4,'.$ /, C$,'.$ ,I%/0+4'.(+ $ A.+$ /, O3,'(.2%;
• F$4$$3.( /,5 54.$ ',.$ /, 3(&$ /, 0% +,'..$ 35.$ 6509< (&0( $
4,5)$%$< =0, $%0,'/, $% 5( /.',.2% =0, (3(',, ,% 5( L.,%.( $
R,&.+4'$ C$,'.(5< +. %$ 40.,'( ,+4, ',=0.+.4$ (/@0%4, $3.( /,5 /$..5.$;• F$'05('.$ /, I%+'.3.2% /, RUC /,./(,%4, 55,%$ ).'(/$;
ERSONA DICA:
P('( .%+'..' +0 %,'$ /, RUC< 0+4,/ /,, 3',+,%4(' 5( +.&0.,%4,
/$0,%4(.2%:
C$%+4(%.( /, I%+'.3.2% ,.4./( 3$' ,5 R,&.+4'$ P5.$ 6U%$ /,
5$+ !;
F$4$$3.( /, A4( /, C$%+4.40.2% $ /, P(4$ S$.(5;
F$4$$3.( /, 5( C,'4.).(.2% ,.4./( 3$' ,5 R,&.+4'$ P5.$;
8/18/2019 Monografia de Graduacion 26631684984526
22/82
F$4$$3.( /, C/05( /, I/,%4./(/ P,'+$%(5 /,5 R,3',+,%4(%4,
L,&(5;
F$4$$3.( /, 5( L.,%.( C$,'.(5 $ R,&.+4'$ C$,'.(5 ,.4./$3$' ,5 M.%.+4,'.$ /, C$,'.$ , I%/0+4'.(+; 6E% (+$ /, $4,%,'5(
$ A.+$ /, O3,'(.2%;
F$4$$3.( /,5 54.$ ',.$ /, 3(&$ /, 0% +,'..$ 35.$ 6509<
(&0( $ 4,5)$%$ (40(5.9(/$< $'',+3$%/.,%4, (5 /$..5.$< =0,
$%0,'/, $% 5( /.',.2% =0, (3(',, ,% 5( $%+4(%.( /,5
R,&.+4'$ P5.$< $ =0, $%0,'/, $% 5( /.',.2% =0, (3(',,
,% 5( L.,%.( $ R,&.+4'$ C$,'.(5;
F$'05('.$ /, I%+'.3.2% /, RUC /,./(,%4, 55,%$ ).'(/$;
A=ISO DE OERACIONES
0 ,+ ,5 A.+$ /, O3,'(.2%
E+ 5( 5.,%.( $,'.(5 =0, '.%/( 5( $3$'40%./(/ 3$' 3('4, /,5 E+4(/$< 3('(
',(5.9(' (4../(/,+ $,'.(5,+< .%/0+4'.(5,+ /, +,'..$; E5 A.+$ /, O3,'(.2%
,+ ,5 %.$ 3'$,+$ ',=0,'./$ 3('( ,5 .%..$ /, 0%( (4../(/ $,'.(5 $ .%/0+4'.(5
,% ,5 4,''.4$'.$ /, 5( R,35.(; P'$,+$ ,/.(%4, ,5 0(5 +, /,@( $%+4(%.( /,
=0, 5( (4../(/ $,'.(5 $ .%/0+4'.(5 =0, ( ( ,@,',' ,5 /,5('(%4, >( +./$
8/18/2019 Monografia de Graduacion 26631684984526
23/82
/,./(,%4, .%)$'(/( ( 5( A/.%.+4'(.2% P5.(< , .%50, 0%( /,5('(.2%
@0'(/( /,5 .%4,',+(/$< ,% 5( =0, /,5('( >(,' 035./$ 5(+ %$'(+ =0, (3('(%
5( (4../(/ =0, /,+(''$55('?; C(, +,(5('< =0, ,5 A.+$ /, O3,'(.2% +0+4.40, ,5
4'?.4, /, 5( 5.,%.( $ ',&.+4'$ $,'.(5 3('( 55,(' ( ($ 0(5=0.,' (4../(/
.%/0+4'.(5 $ $,'.(5 ( 3('4.' /,5 11 /, ,%,'$ /,5 !""7;
BC*ále! !&n l&! #eq*!+&! p%#% &+ene# el A!& de Ope#%$2n
P,'+$%( J0'*/.(
1; C$3.( /, 5( /05( /,5 R,3',+,%4(%4, L,&(5;
!; N$', /, 5( R(92% S$.(5 6N$', /, 5( ,3',+(;
; N$',+ /, 5(+ 3,'+$%(+ =0, $%)$'(% 5( J0%4( D.',4.( /, 5( ,3',+(;
; N,'$ /, RUC /, 5( E3',+(< /,./(,%4, ',&.+4'(/( ,% 5( D.',.2%
G,%,'(5 /, I%&',+$+ 6DGI;
#; U.(.2% )*+.( /,5 ,+4(5,..,%4$;
Q; D,4,'.%(' 5( (4../(/ ( 5( 0(5 +, ( ( /,/.(' 5( ,3',+(;
P,'+$%( N(40'(5
1; C$3.( /, 5( /05( /, 5( ./,%4./(/ P,'+$%(5 6/0,$ /, 5( ,3',+(;
!; U.(.2% )*+.( /,5 ,+4(5,..,%4$;
; N$', /, 5( E3',+(;
8/18/2019 Monografia de Graduacion 26631684984526
24/82
8/18/2019 Monografia de Graduacion 26631684984526
25/82
E35,(/$' $$ P,'+$%( J0'*/.(
1; N$', /, 5( E3',+( 6'(92% S$.(5;
!; D$..5.$ /, 5( E3',+(
; N$', /,5 R,3',+,%4(%4, L,&(5
; D(4$+ /, I%+'.3.2% ,% ,5 R,&.+4'$ P5.$
N$', /, 5(+ 3,'+$%(+ =0, .,% $% ,5 4'((@(/$' 5(+ =0, /,3,%/,%
,$%2.(,%4, /,5 ,35,(/$;D,4,'.%(.2% ,+3,*).( /, 5( $'( $ +,'..$+ $%,%./$+ /, 5(+
$/(5./(/,+L0&(' $ 50&(',+ /$%/, /,,'? 3',+4('+, ,5 +,'..$;D0'(.2% /,5 $%4'(4$ +. ,+ 3$' 4.,3$ ).@$ $ 5( /,5('(.2%
$'',+3$%/.,%4,< +. ,+ 3$' 4.,3$ D,).%./$ $ 3$' O'( D,4,'.%(/(;D0'(.2%< /..+.2% ',&05(' /, 5( @$'%(/(;E5 +(5('.$ )$'(< /*( 50&(' /, 3(&$;L0&(' ),>( /, ,5,'(.2%;F.'( /, 5(+ 3('4,+ +. 30/.,',% >(,'5$ $ 5( .3',+.2% /, +0 >0,55( /.&.4(5
,% 3',+,%.( /, 4,+4.&$+ =0, ).',% ( '0,&$ $%+4(%.( /, (3'$(.2%
$)..(5 $%4'(4$ ,% 5$+ (+$+ ,.&./$+ 3$' ,+4, C2/.&$;
N$4(: E5 M.%.+4,'.$ /, T'((@$ L($'(5< (5 $,%4$ /, ',(5.9(' ,5 ',&.+4'$ 5($'(5
,.&, $'.&.%(5,+ /,5 $%4'(4$ 3('( +0 +,55(/$;
8/18/2019 Monografia de Graduacion 26631684984526
26/82
O'.&.%(5 1: M.%.+4,'.$ /, T'((@$ L($'(5O'.&.%(5 !: E35,(/$'O'.&.%(5 : E35,(/$
L$+ ,4'(%@,'$+ ,% P(%(? +25$ +, 30,/, >(,' (4../(/,+ (5 3$' ($';
E5 .30,+4$ +$', 5( ',%4( (35.(5, 3('( ,5 ($ !"11 ,+ /,5 !#X =0, /,,'?%
3(&(' (/( ($ ( ?+ 4('/(' ,5 1 /, ('9$; L$+ .30,+4$+ 0%..3(5,+ 3(&(/$+
,% 5(+ ,4.=0,4(+ /, 5( $3(*( ,'( /, US 1# ( !# 3$' ,+;
C$% ',+3,4$ (5 A.+$ /, O3,'(.2%< ,5 (3.4(5 ( /,+/, US 1"" ( US
"
8/18/2019 Monografia de Graduacion 26631684984526
27/82
ANALISIS DE MERCADO Y ESTUDIO TECNICO
ANALISIS DE MERCADO
3. MARCO REFERENCIAL
3.3. ANLISIS DE MERCADO
E% ,5 4'.%$ ?+ ?+.$< 0% (%?5.+.+ /, ,'(/$ ,+ 0% ,+40/.$ /,:
U% 3'$5,( ,% 3('4.05(' $ 0%( $3$'40%./(/ /, ,'(/$
L(+ %,,+./(/,+ /, 0% ,'(/$ $@,4.$ =0, ',=0.,', /, +$50.$%('
0% 3'$5,( $ 0%( $3$'40%./(/
I/,(+ 3('( ,5 ,'(/,$ /, 0% 3'$/04$ ,% 3('4.05(' $ 0% +,'..$
=0, +(4.+)(&( 5(+ %,,+./(/,+ /, 0% ,'(/$ $@,4.$;
8/18/2019 Monografia de Graduacion 26631684984526
28/82
3.3.1 Anál!! F.O.D.A
F;O;D;A; ,+ 0%( >,''(.,%4( 04.5.9(/( 3('( (%(5.9(' .%4,'%(,%4, 5(
.%)$'(.2% (,'( /, 0% 3'$,+$ 3('( 3'$,.$%,+ )040'(+ /, (0,'/$ (
('(4,'*+4.(+ 3('4.05(',+ +0 ,%4$'%$; P$' +0+ 5,4'(+ +, 30,/, ,%4,%/,' 0(4'$
6 $%,34$+ =0, 3,'.4,% 0% (%?5.+.+ 3('( 3$+4,'.$',+ (35.(.$%,+;
S,&% J,++., O'5.> 6!""#< F;O;D;A; 30,/, $%,340(5.9('+, /, 5(
+.&0.,%4, (%,'(:
F+%le/%! S$% 5(+ ('(4,'*+4.(+ (3(./(/,+ .%4,'%(+ /, 5(
$'&(%.9(.2% =0, 5, >(% 3,'.4./$ 55,&(' (5 %.,5 (40(5 /, .4$ 5$ =0, 5,
/.+4.%&0, /, 5( $3,4,%.( 6,%4(@( $3,4.4.(; L( $'&(%.9(.2% 4.,%, $%4'$5
+$', ,55(+ +$% ',5,(%4,+;
Op+*nd%de! S$% (=0,55$+ )(4$',+ ,4,'%$+ ( 5( $'&(%.9(.2% =0, +4(
30,/, (3'$,>(' 3('( $4,%,' ,%4(@(+ $3,4.4.(+; L( $'&(%.9(.2% %$ 5(+
$%4'$5( %$ /,3,%/,% /, ,+4(< 3,'$ 30,/, $4,%,' ,%4(@(+ /, 4(5,+ >,>$+
',5,(%4,+;
8/18/2019 Monografia de Graduacion 26631684984526
29/82
8/18/2019 Monografia de Graduacion 26631684984526
30/82
S,&% K$45,' A'+4'$%& 6!"" 5( $),'4( /,5 3'$/04$ ,+: $.%(.2% /,
3'$/04$+< +,'..$+< .%)$'(.2% $ ,3,'.,%.(+ =0, +, $)',, ,% 0% ,'(/$
3('( +(4.+)(,' 0%( %,,+./(/ $ /,+,$ 63; 7;
B(( 6!""# /., =0, 5( $),'4( ,+ 5( (%4./(/ /, .,%,+ $ +,'..$+ =0, 0%
.,'4$ %,'$ /, 3'$/04$',+ ,+4? /.+30,+4$ ( 3$%,' ( /.+3$+..2% /,5 ,'(/$ (
0% /,4,'.%(/$ 3',.$ 63; ;
E% ',5(.2% ( 5$+ $%,34$+ 3',.(,%4, +,(5(/$+< +, ,%4.,%/, =0, 5( $),'4(
+$% 4$/$+ (=0,55$+ .,%,+ $ +,'..$+ =0, ,+4?% /.+3$%.5,+ ,% ,5 ,'(/$ 3('(
5$+ $%+0./$',+< 3$' 5$ 4(%4$< +, 5(+.).(% ,%:
O9e#+% $&"pe++%: +, ',).,', ( 0(%/$ ,.+4, 5.', $3,4,%.( ,%4', 5$+
3'$/04$',+ ,% ,5 ,'(/$ +, 30,/,% ',(' ,%4(@(+ ,%4', 5$+ $),',%4,+;
6(5./(/< 3',.$+< +,'..$+ $)',./$+< ,%4', $4'$+;
O9e#+% &l7&p2l$%: +, ',).,', ( 5( ,+(+( $3,4,%.( /,%4'$ /, 0%( '((
3'$/04.( /,5 ,'(/$ ,.+4,%4,; 6M,'(/$ /, 4',+< /$+ $ 0 3$$+
$3,4./$',+;
O9e#+% "&n&p2l$%: S, ',).,', (5 $%$3$5.$ $,'.(5 /, 0%( ,3',+(
/,%4'$ /,5 ,'(/$ %(.$%(5 $ .%4,'%(.$%(5< .3$%.,%/$ 3',.$< (5./(/
(%4./(/,+ /,5 .,% $ +,'..$ $)',./$;
8/18/2019 Monografia de Graduacion 26631684984526
31/82
E% ,5 (+$ /, 5$+ 03(,+ 4'(/..$%(5,+ +, $+,'( ,% ,5 ,'(/$ 0%(
$),'4( (54(,%4, $3,4.4.(< ( =0, ,.+4, 0% $%+./,'(5, &'03$ /, $),',%4,+ /,
,+4, 4.3$ /, 3'$/04$< +.% ,('&$< ,5 >,>$ /, =0, ,5 3'$/04$ =0, +, 3'$3$%,
+,( +(50/(5, $% ('(4,'*+4.(+ /, 3'$/0.2% /.),',%4,+ 5$ 0.( /,%4'$ /, 0%(
$),'4( $3,4.4.(< ( =0, $$ +, ,35.( ,% ,5 $%,34$ (%4,'.$',%4, +,(5(/$<
+4( +, ',).,', ( 5( ,+(+( $3,4,%.( /,%4'$ /, 0%( '(( 3'$/04.( /,5
,'(/$ ( ,.+4,%4,;
L$+ 03(,+< +$% 3,=0,(+ 4$'4(+ /, 4(($ 3,'+$%(5 /, $'.&,%
,+4(/$0%./,%+, =0, .%50,% (/..$%(5,%4, &5(+,(/$ ,% 5( 0.,'4( 6,' F.&0'(
;; L( ,3',+( /,+(''$55('? $$ )(4$' /.),',%.(/$' 3'.%.3(5,%4, 5(
.%/../0(5.9(.2% ,% 5( /,$'(.2% /, 5$+ 03(,+< 3,'.4.,%/$ ( 5$+ 5.,%4,+
$4,%,' 0% 3'$/04$ 3,'+$%(5.9(/$< >,>$ ( +0 &0+4$;
L$+ 03(,+ +$% ,5 3$+4', ./,(5 3('( ,5,'(' ),>(+ .3$'4(%4,+ $$
(%.,'+('.$+< /*( /, 5( (/',< /,5 3(/',< ($' (.+4(/ 2 3('( ),+4,@(' 0%
035,($+ +.,%/$ 0%( %0,( (54,'%(4.( 3('( ',,35(9(' 4$'4(+ /, 4(($
4'(/..$%(5 3$' 3$'.$%,+ .%/../0(5,+;
3.-. RECIO
8/18/2019 Monografia de Graduacion 26631684984526
32/82
B(( 6!""# /,).%, =0, 5( )$'(.2% /,5 3',.$: ,+ 5( (%4./(/ $%,4('.( ( 5(
=0, 5$+ 3'$/04$',+ ,+4?% /.+30,+4$+ ( ,%/,'< 5$+ $%+0./$',+ ( $3'(' 0%
.,% $ +,'..$< 0(%/$ 5( $),'4( 5( /,(%/( ,+4?% ,% ,=0.5.'.$ 63; 8;
P('( /,4,'.%(' ,5 3',.$ /, ,%4( +, 4.,%,% =0, $%+./,'(' 5$+ +.&0.,%4,+
(+3,4$+:
F.@(.2% /, 3',.$+ +,&% 5$+ $+4$+: K$45,' A'+4'$%& 6!"" 5$
/,).%,%: +, (505(% 5$+ $+4$+ 4$4(5,+ /, 5( ,3',+( 3('( 50,&$ ((/.' 0%3$',%4(@, >(.40(5 $$ ('&,% /, ,%,)..$+ 63; 7;
F.@(.2% /, 3',.$+ +,&% ,5 (5$' 3,'../$: K$45,' A'+4'$%&
6!"" 5$ /,).%,% $$: ,5 4$/$ /, ).@(.2% /, 3',.$+ =0, +, (+( ?+ ,% ,5
(5$' 3,'../$ 3$' ,5 $%+0./$'< ,% ,9 /, 5$+ $+4$+ 4$4(5,+ =0, 3',+,%4( ,5
3'$/04$ 3('( 5( ,3',+( 63;7Q-77;
F.@(.2% /, 3',.$+ (+(/( ,% 5( $3,4,%.(: K$45,' A'+4'$%&
6!"" 5$ $%,340(5.9(% $$: 5( ,3',+( ).@( +0+ 3',.$+ (+?%/$+, ,% &'(%
,/./( ,% 5$+ 3',.$+ /, +0+ $3,4./$',+< 3',+4(%/$ ,%$+ (4,%.2% ( +0+
3'$3.$+ $+4$+ /, 3'$/0.2% $ ( 5( /,(%/( /, +0 3'$/04$ 63; 7;
P('( 5( ).@(.2% /,5 3',.$ /, ,%4( /, 5$+ 03(,+ +(50/(5,+ +,
,+4.( $%/..$%('5$< 4$(%/$ ,% 0,%4( 4(%4$ ,5 $+4$ /, ,5($'(.2% /,5
3'$/04$ $$ ,5 3',.$ ).@(/$ 3$' 5( $3,4,%.(< /, (%,'( /, 3,%,4'(' ,5
8/18/2019 Monografia de Graduacion 26631684984526
33/82
,'(/$ ,% 0%( )$'( $3,4.4.( ,%('(/( ,% 5( $0%40'( ,$%2.( =0,
(4'(.,+( ,5 3(*+;
3.. LAZA
L( ,3',+( /, 03(,+ +(50/(5,+ ( ( $%,%4'(' ,% 0% .+$ 30%4$ +0
3'$,+(.,%4$< ,%4( /.+4'.0.2% 3$' '(9$%,+ /, ,3',+( 3', $3,'(4.( ,%
,4(3( /, /,+(''$55$< +, ,@,04('? /,+/, 5( (+( 0.(%/$ +0+ (4.$+ ).@$+ ,% 5(
U'(%.9(.2% S(% L0.+< 3(''$=0.( E5 C(),4(5< M0%..3.$ B('04( 6C('((+-
V,%,90,5(< 9$%( =0, 0,%4( $% 4$/$+ 5$+ +,'..$+ 234.$+ /, .(5./(/
$0%.(.2% ,% ,5 ?',( /, ()50,%.( /,5 ,'(/$ $@,4.$< $% )?.5 (,+$
+,&0'./(/;
L( 0.(.2% +,5,.$%(/( $%)$'( 0% +.4.$ ./,(5 =0, )(.5.4( 4(%4$ ,5
(5(,%(.,%4$ $$ ,5 4'(+5(/$ /, 5$+ 03(,+ /,%4'$ /,5 0%..3.$ $@,4$ /,
5( $),'4( 3$' 5( %(40'(5,9( /, +0 ,'(/,$< %$ (5 /,4(5< %$ ',=0.,', ./,%4.).(.2%
/,5 30%4$;
3.0. DISTRI:UCIN
C$%@0%4$ /, (4../(/,+< =0, +, ',(5.9(% /,+/, =0, ,5 3'$/04$ >( +./$
,5($'(/$ 3$' ,5 )('.(%4, >(+4( =0, >( +./$ $3'(/$ 3$' ,5 $%+0./$' ).%(5<
http://es.wikipedia.org/wiki/Consumidorhttp://es.wikipedia.org/wiki/Consumidor
8/18/2019 Monografia de Graduacion 26631684984526
34/82
=0, 4.,%, 3$' $@,4$ 3',.+(,%4, >(,' 55,&(' ,5 3'$/04$ 6 .,% $ +,'..$ >(+4(
,5 $%+0./$';
L( /.+4'.0.2% $,'.(5 ,+ ',+3$%+(5, /, =0, (0,%4, ,5 (5$' 4.,3$ ,5
(5$' 50&(' ( 0% .,% $ +,'..$;
3.. ROMOCIN
I35.( 0%( ).@(.2% 4,3$'(5 /, 5$+ 3',.$+ 3,'(%,%4,+< ( ,,+ ,%$' =0,
+0 $+4$ /, 3'$/0.2%< 0$ $@,4.$ ,+ .%',,%4(' 5(+ ,%4(+ ,/.(%4,
4$/$+ 3'$$.$%(5,+;
3.14. COMETENCIA
H(, ',),',%.( (5 ,%)',%4(.,%4$ $ ( 5( $%4.,%/( =0, 55,(% ( ($ /$+ $
?+ +0@,4$+ ',+3,4$ ( (5&$; E% ,5 .+$ +,%4./$< +, ',).,', ( 5( '.(5./(/ ,%4',
(=0,55$+ =0, 3',4,%/,% (,/,' ( 5$ .+$< ( 5( ',(5./(/ =0, .,%
5(+ ,3',+(+ =0, 50>(% ,% 0% /,4,'.%(/$ +,4$' /,5 ,'(/$ (5 ,%/,' $
/,(%/(' 0% .+$ .,% $ +,'..$;
http://es.wikipedia.org/wiki/Bien_econ%C3%B3micohttp://es.wikipedia.org/wiki/Servicio_(econom%C3%ADa)http://definicion.de/competencia/http://definicion.de/empresahttp://definicion.de/mercadohttp://definicion.de/competencia/http://es.wikipedia.org/wiki/Bien_econ%C3%B3micohttp://es.wikipedia.org/wiki/Servicio_(econom%C3%ADa)http://definicion.de/competencia/http://definicion.de/empresahttp://definicion.de/mercadohttp://definicion.de/competencia/
8/18/2019 Monografia de Graduacion 26631684984526
35/82
'. RESENTACION DE RESULTADOS
'.3. ESTUDIO DE MERCADO
#e7*n+% N 1
I%/.=0, +0 +,$
C*%d#& 0 S,$
SeJ& $en+%eM%!$*ln& 150 33K
Fe"enn& 5-4 -K
TOTAL 300 144K
G#%9$% 1 SeJ&
D, 5( 3$5(.2% +,5,.$%(/(< 5$+ ',+054(/$+ 0,+4'(% =0, 0% Q7X ',3',+,%4( ,5
+,$ ),,%.%$ 0% X ,5 +,$ (+05.%$< 5$ =0, .%/.( =0, 4(%4$ >$',+ $$
0@,',+ 3$/'*(% +,' 5.,%4,+ 3$4,%.(5,+ 3('( 5( ,3',+(< ( +0 ,9 +, $+,'(
SEO
8/18/2019 Monografia de Graduacion 26631684984526
36/82
8/18/2019 Monografia de Graduacion 26631684984526
37/82
,'(/$< (('(%/$ 5$+ &0+4$+< 3',),',%.(+ %,,+./(/,+ /, 5( 3$5(.2% /,
(0,'/$ ( +0+ ,/(/,+;
#e7*n+% N 3
T.,%, >.@$+
C*%d#& 14 H.@$+
H&! $en+%e
M%!$*ln& 53' -4K
Fe"enn& 1 '4K
TOTAL 300 144K
G#%9$% 3 H.@$+
S, $+,'( =0, 0% 71X /,5 4$4(5 /, 5( 3$5(.2% ,%0,+4(/( 4.,%, >.@$+< .,%4'(+
=0, ,5 !X ',+4(%4, %$ 5$+ 4.,%,; E+4( .%)$'(.2% ',)5,@( 5( $3$'40%./(/ =0, 4.,%,
5( ,3',+( /, 3('4..3(' ,% ,5 ,'(/$ /, ,%4( /, 03(,+< ( =0, 5( ($'*(
/, 5$+ ,%0,+4(/$+ +$% 3(/',+ =0, 3$+.5,,%4, ',(5.9(% ,,%4$+ +$.(5,+ 3('( 5(
,5,'(.2% /, (04.9$+< 3'.,'(+ $0%.$%,+< 035,($+< ,%4', $4'$+;
HI
8/18/2019 Monografia de Graduacion 26631684984526
38/82
#e7*n+% N '
BEn q* "*n$p& #e!de %$+*%l"en+e
C*%d#& 11 Re!den$%
Re!den$% $en+%e
EDADPORCENTAJE
18 - 25 AÑOS 93 24%26 - 33 AÑOS 143 37%
34 - 41 AÑOS 87 22%42 - 70 AÑOS 65 17%
TOTAL 388 100%
G#%9$% ' M0%..3.$ /, ',+./,%.(
L( ($'*( /, 5$+ ,%0,+4(/$+ 6##X +$% >(.4(%4,+ /,5 M0%..3.$ B('04( 5$ =0,
'(4.).( 5( 3$4,%.(5./(/ /, /,+(''$55(' ,5 3'$,4$ /.'.&./$ ( 5( 3$5(.2% ('04,(<
+.% ,50.' ( 5( 3$5(.2% )5$4(%4, /,5 0%..3.$ =0, ',3',+,%4( ,5 #X ',+4(%4,< 5$
=0, +.% /0/( (5&0%( ',3',+,%4(% 5$+ 5.,%4,+ 3$4,%.(5,+ /, 5$+ 03(,+< 3$'
0(%4$ .+.4(% $%+0,% ,% ,5 +.4.$ $@,4$ /,5 (%?5.+.+;
8/18/2019 Monografia de Graduacion 26631684984526
39/82
#e7*n+% N
B#e!en+% *!+ed & %l7*en de !* en+n& %l7*n% $&nd$2n q*e le "pd%
$&n!*"# %#n%! & %/*$%#e! +#%d$&n%le!
C*%d#& 15 C$%/..2% =0, .3./( ,5 $%+0$ /, >('.%(+ $ (90(',+
EDADPORCENTAJE
18 - 25 AÑOS 93 24%26 - 33 AÑOS 143 37%
34 - 41AÑOS 87 22% 42 - 70AÑOS 65 17% TOTAL 388 100%
G#%9$%
C$%/..2% =0, .3./( ,5 $%+0$ /, >('.%(+ $ (90(',+ A 5$+ ,),4$+ /,
,3',%/,' 0% 3'$,4$ /.'.&./$ ( 5( 3$5(.2% =0, 3',+,%4( (5&0%( $%/..2% /,
+(50/ ,% 3('4.05(' $ (5&0%( 5..4(.2% ,% ,5 $%+0$ /, (9('< 5( .%)$'(.2%
=0, (''$@( 5( ,%0,+4( '(4.).( 5( .3$'4(%.( /, (4,%/,' 0% 1X /, 5( 3$5(.2%
8/18/2019 Monografia de Graduacion 26631684984526
40/82
=0, ,+4? ',+4'.%&./( ,% ,5 $%+0$ /, 3$+4',+ 4'(/..$%(5,+< .)'( =0, ',3',+,%4(
0% 3$',%4(@, +.&%.).(4.$ =0, $%).'( 5( %,,+./(/ /, /,+(''$55(' ,3',+(+
/, 3'$/04$+ /.'.&./$+ ( ,+4( 3$5(.2% /,+(4,%/./( ,% ,5 3(*+;
#8
#e7*n+% N -
BC*ál e! el #%n7& p#&"ed& en :!. de !* n7#e!& 9%"l%# "en!*%l
C*%d#& 13 I%&',+$ )(.5.(' ,%+0(5
EDADPORCENTAJE
18 - 25 AÑOS 93 24%26 - 33 AÑOS 143 37%
34 - 41 AÑOS 87 22%42 - 70 AÑOS 65 17%
TOTAL 388 100%
In7#e!& 9%"l%# "en!*%l $en+%e
!;#"" B+ $ .%),'.$' Q 1
8/18/2019 Monografia de Graduacion 26631684984526
41/82
',(5.9(/( 4,%,$+ =0, ,5 7X /, 5( 3$5(.2% 4.,%, 0% .%&',+$ )(.5.(' =0, +03,'(
5$+ B+;
1;"""
8/18/2019 Monografia de Graduacion 26631684984526
42/82
TOTAL 88 1""
8/18/2019 Monografia de Graduacion 26631684984526
43/82
$%$..,%4$ /, 5$ =0, ,+ 0% 03(,< +.,%/$ +4, 0% ',+054(/$ .%4,',+(%4, (
=0,
/,0,+4'( =0, ,+ 0% 3'$/04$ (,34(/$ $%$./$ 3$' 5( ($'*( /, 5(+
3,'+$%(+; P$'
$4'$ 5(/$< 0% #X /, 5$+ ,%0,+4(/$+ .%/.('$% =0, %$ $%$,% 5$ =0, ,+ 0%
03(,< 3$'
5$ =0, +, 5,+ ,35.2 5( %(40'(5,9( /, ,+4, 4.3$ /, 3$%=0+< /,%$4(%/$ +0 .%4,'+
,%
$%+0.'5$< 3$' 5$ =0, +.% /0/( ,+4, 3$',%4(@, /, 3$5(.2% ',3',+,%4( 0%(
$3$'40%./(/
/, ,'(/$ =0, %$ >( +./$ ($'/(/$ (%;
Q1
#e7*n+% N
BC%"%#8% *n p&nq* +#%d$&n%l p *n $*p$%e !%l*d%le
C*%d#& 1- S0+4.404$ /, 3$%=0 4'(/..$%(5
EDAD PORCENTAJE18 - 25 AÑOS 93 24%26 - 33 AÑOS 143 37%34 - 41 AÑOS 87 22%42 - 70 AÑOS 65 17%
TOTAL 388 100%
C%"%#8% !* p&!+#e +#%d$&n%l p *n $*p$%e
!%l*d%le $en+%e
S. Q1
8/18/2019 Monografia de Graduacion 26631684984526
44/82
8/18/2019 Monografia de Graduacion 26631684984526
45/82
S. 8 8TOTAL 88 1""
8/18/2019 Monografia de Graduacion 26631684984526
46/82
S. 1# 81
8/18/2019 Monografia de Graduacion 26631684984526
47/82
1 ,9 (5 ($ 78 !"
8/18/2019 Monografia de Graduacion 26631684984526
48/82
18 - 25 AÑOS 93 24%26 - 33 AÑOS 143 37%34 - 41 AÑOS 87 22%42 - 70 AÑOS 65 17%
TOTAL 388 100%
S. !#Q Q#
8/18/2019 Monografia de Graduacion 26631684984526
49/82
,$52&.$+< $% ,%$+ (5$'*(+< 5.', /, =0*.$+< ,4;< $%.'4.%/$+, ,% 0%(
4,%/,%.(
&5$(5;
#e7*n+% N 1'
BC*án+& e!+%#8% d!p*e!+& % p%7%# p *n $*p$%e !%l*d%le l#e de 7l*+en
;
%/*$%#e! EJp#e!%d& en :!9.
C*%d#& 51 C$+4$ 3'$,/.$ 3$' 0%./(/ /, 03(, +(50/(5,
C*%n+& e!+%#8% d!p*e!+& % p%7%# p *n $*p$%e !%l*d%le
l#e de 7l*+en ; %/$%# $en+%e
EDAD PORCENTAJE18 - 25 AÑOS 93 24%26 - 33 AÑOS 143 37%34 - 41 AÑOS 87 22%42 - 70 AÑOS 65 17%
TOTAL 388 100%
!" ( !# B+ !!
#
8/18/2019 Monografia de Graduacion 26631684984526
50/82
TOTAL 88
1""(+4( B+;
#
8/18/2019 Monografia de Graduacion 26631684984526
51/82
Med& de $&"p#% de p&!+#e! $en+%e
EDAD PORCENTAJE18 - 25 AÑOS 93 24%26 - 33 AÑOS 143 37%
34 - 41 AÑOS 87 22%42 - 70 AÑOS 65 17% TOTAL 388 100%
I%4,'%,4 8 !#
R,$,%/(.2% !Q7 Q8
8/18/2019 Monografia de Graduacion 26631684984526
52/82
,5 3'$/04$ /, 5( )$'( ?+ ,$%2.( ,),4.( 3$+.5,; S, /,, $)',,' 0%
3'$/04$
$'.&.%(5 /, (5./(/ 4$4(5 3('( 5$&'(' 5( ?.( (,34(.2% , .%',,%4(' 5(
305../(/ /,5
3'$/04$ ,/.(%4, 5( $0%.(.2% $( ( $(< (5.).(/( 3$' 5$+ ,%0,+4(/$+
$$ 5(
?+ ',0''./( ( 5( >$'( /, $3'(' +0+ 3$+4',+ +.% ,('&$ %$ +, /,,% /,@('
(4'?+
4$/$+ 5$+ ,/.$+ 305..4('.$+ /, )?.5 (,+$ ,$%2.(,%4, .(5,+ 3('( /('
(
$%$,' 5( ,3',+(;
Q
. CA>TULO =. ESTUDIO DE LOS RESULTADOS
E5 ,+40/.$ /, 5$+ ',+054(/$+ (('( ,5 /,4(55, /, 5( .%)$'(.2% ',=0,'./( 3('(
/,+(''$55(' 5$+ ,+40/.$+ /, ,'(/$< 4%.$ ,$%2.$-).%(%.,'$ =0, (''$@('(%
5(
.(.5./(/ /,5 3'$,4$ ,% 0(%4$ ( ',+054(/$+< ',%4(.5./(/< (%?5.+.+
$%50+.$%,+;
.1 E!+*d& de "e#$%d&
E5 ,+40/.$ /, ,'(/$ %$ ,+ ?+ =0, 5( /,4,'.%(.2% ',(5 /, 5$+ )(4$',+ =0,
.%./,% /.',4(,%4, ,% ,5 ,3',%/..,%4$ /, 0%( ./,( $,'.(5 ,% 0% ?',(
/,4,'.%(/(; T(5 $$ ,+4? /,).%./$ ,% ,5 (3*405$ II< $%+.+4, ,% 5( ./,%4.).(.2%
/, 5(
8/18/2019 Monografia de Graduacion 26631684984526
53/82
3$5(.2% $@,4.$ +0+ %,,+./(/,+ )',%4, (5 3'$/04$< /, 5$+ &0+4$+
3',),',%.(+ /,5
$%+0./$'< ,5 (%?5.+.+ /,4(55(/$ /, 5( $),'4( 5( /,(%/(< $%@0%4(,%4, $% ,5
(%?5.+.+
/, 3',.$+ (%(5,+ /, $,'.(5.9(.2% /,5 3'$/04$< 3$' 5$ =0, ',3',+,%4( 5(
3'.,'(
)(+, $@,4$ /, (%?5.+.+ 3('( ,5 /,+(''$55$ /,5 3'$,4$;
E5 3'$,4$ /, 3'$/0.2% $,'.(5.9(.2% /, 03(,+ +, ( ( ,@,04(' $%
0%( 3'$,.2% /, ,%4(+ ,+4.(/( /, (0,'/$ ( 5( 0540'( /, ,,%4$+ /,5
,%,9$5(%$<
=0, ',3',+,%4( 0% ',30%4, ,% ,5 $%+0$ /, 3$+4',+ ,% 4,3$'(/(+ ,+3,*).(+
/,
,5,'(.2% $$ +$% ,5 D*( /,5 A$' 5( A.+4(/< ,5 D*( /, 5( M(/',< ,5 D*( /,5
P(/',<
P'.,'(+ C$0%.$%,+< H(55$,,% F,+4,@$+ D,,'.%$+< 3$' 5$ =0, ,%
4,3$'(/( (54(
5( /,(%/( $+.5('( ,%4', ,.%4.0(4'$ 6! 0(',%4( $>$ 68 ,,%4$+ 3$'
,+< $%
3,/./$+ ,+4.(/$+ /, /$, 61! 03(,+ 3$' ,,%4$+< ('.(%/$ 5( 3'$,.2% /,
,%4(+
3('( 5$+ ,+,+ /, (@( /,(%/( ( '(92% /, /.,.+.+ 61Q ,,%4$+ (5 ,+; A
$%4.%0(.2%
0(/'$ ,35.(4.$ /,5 35(% (%0(5 /, ,%4(+ ,+4.(/(+ 3$' ,+:
7"
8/18/2019 Monografia de Graduacion 26631684984526
54/82
C*%d#& 53
Me! Een+&!
edd& "n"&
p een+&
C*p$%e!
(*nd%de!)
E%,'$ 1Q 1! 1!
F,','$ ! 1! !88
M('9$ 1Q 1! 1!
A'.5 1Q 1! 1!
M($ 1! "8
J0%.$ 1! "8
J05.$ 1Q 1! 1!
A&$+4$ 1Q 1! 1!
S,34.,', 1Q 1! 1!
O40', 1! "8
N$.,', 1Q 1! 1!
D..,', 8 1! #7Q
TOTAL 50- 3'35
L( ,+4.(.2% (%4,'.$' ',+3$%/, ( 5( ).@(.2% /, 3$5*4.(+ /, ,'(/$ =0, +,
(@0+4(% ( 5( 3'.,'( )(+, /,5 ,3',%/..,%4$ ,% 0(%4$ ( .%)'(,+4'040'(
(3(./(/ /,
3'$/0.2% +, ',).,',< /, (%,'( /, %$ ,,/,' 5( (34(.2% /,5 ,'(/$ $@,4.$
,% 0%
8/18/2019 Monografia de Graduacion 26631684984526
55/82
1X< 5$ =0, &('(%4.9( ,5 035..,%4$ /, 5$+ $@,4.$+ /, 3'$/0.2% 35(%4,(/$+
3('( ,%
0% ,/.(%$ 35(9$< $%4.%0(%/$ ,% 0% $%4,4$ $%+,'(/$'< 3'$,4(' +4(
/,(%/( (
0% 1"X .%4,'(%0(5 =0, 3,'.4( 5( ,3(%+.2% /,5 %,&$.$ /, (%,'( /, (('(' 0%
+,4$'
/,5 ,'(/$ ?+ (35.$ $% %0,(+ .+.$%,+ /, %,&$.$< =0, 30,/, .%50.' ,5
,'(/$
/, 5$+ ',+4(0'(%4,+ $ 0% 30%4$ /, ,%4( )$'(5;
C(, /,+4((' =0, +, (%(5.9('( 5( ,+4'(4,&.( /, ,'(/$ >(.( 5(+ (5.(%9(+
,+4'(4&.(+ =0, 30,/(% $%',4('+, $% )0%/(.$%,+ $ )$'$+ /, (3$$ =0,
4'((@,% $%
5( 3$5(.2% =0, 3',+,%4( $%/..$%,+ /, +(50/ ,+3,*).(+ $$ 5( F0%/(.2%
C,5*(( /,
V,%,90,5( 5( 0(5 (%4.,%, ,% +0 , .%)$'(.2% (40(5.9(/( /, .%4,'+ +$', 5(
$),'4(
/, 3'$/04$+ /.'.&./$+ ( +4( 3$5(.2%;
71
L( $3(*( $)',,'? 0% +,'..$ /, ,%4( /.+4'.0.2% /, 03(,+ ,5($'(/$+
('4,+(%(5,%4, /, (0,'/$ ( 3,/./$+ ,+3,*).$+ ,%4',&( ( /$..5.$< /.'.&./$ (
4$/(+
(=0,55(+ 3,'+$%(+ =0, ',=0.,'(% +(4.+)(,' ( +0+ .%.4(/$+ $% '.$+ +(50/(5,+
3$+4',+
8/18/2019 Monografia de Graduacion 26631684984526
56/82
8/18/2019 Monografia de Graduacion 26631684984526
57/82
P'$/04$ I%%$(/$';P,'+$%(5.9(.2% 3'(4../(/;S(50/(5,: +.% (/.4(,%4$+
=0*.$+<
5.', /, (9(' &504,%;P',.$+ $3,4.4.$+;P'$/04$ %$ 3,',,/,'$;F?.5 (5(,%(@, /.+4'.0.2%
A0&, ,% ',3$+4,'*( ('4,+(%(5;P'$/04$ ,% $&(;
A54( 0540'( /, ,,%4$+ ,% ,5
3(*+;
A5.(%9(+ ,+4'(4&.(+;C(%(5,+ /, /.+4'.0.2%;E+(+( $),'4( /, 3'$/04$+ 5.',+
/,&504,%;
DE:ILIDADES AMENAZASP$$ $%$..,%4$ /, ,'(/$;F(54( /, ,3,'.,%.(;I%)'(,+4'040'( 5..4(/(;E+(+$+ 3'$,,/$',+ /, (4,'.(3'.(;
B(@$ 3$/,' (/=0.+.4.$ /,5
,%,9$5(%$;C$3,4,%.( ,% ,5 ,'(/$;I%+,&0'./(/ @0'*/.( .0/(/(%(;E+(+,9 /, (4,'.( 3'.(;
'.'. RODUCTO
L$+ 03(,+ +$% 3$%=0,.4$+ .%/../0(5,+< ,+3$%@$+$+ 0.,'4$+ $%
3(+4.55(@,< &5(+,(/$ $ ',(< ,5($'(/$+ $% /.+4.%4$+ /.+,$+ $5$',+ (5 &0+4$
3',),',%.(+ /,5 $%+0./$'< &,%,'(5,%4, +0 3,+$ $+.5( ,%4', " 11" &'+; C$%
8/18/2019 Monografia de Graduacion 26631684984526
58/82
0% (54$ (3'$.(/$ /, Q$ /, Q ; C0,%4(% $% /.+,$ ',(4.$
4,?4.$< ,5($'(/$+ 3$' 3,'+$%(+ ,+3,.(5.9(/(+ ,% ',3$+4,'*(; S0 (5(,%(@,
,+ ( 4,3,'(40'( (.,%4, $% 0% 3,'*$/$ /, (/0./(/ /, .%$ 6# /*(+; P$' +,'
0% 3'$/04$ /, )?.5 (%.305(.2% 30,/, +,' 4'(%+3$'4(/$ +.% 3'$5,(+ ,%
,>*05$+ $%,%.$%(5,+ 6$4$+ $ (''$+ $%+,'(%/$ 5(+ %$'(+ ?+.(+ 3('(
,5 4'(%+3$'4, /, (5.,%4$+ 3('( $%+0$ >0(%$< ,.4(%/$ 5( $%4(.%(.2% /,5
3'$/04$ ,5 /,4,'.$'$ $ /($ /,5 ,%(+, $ ,(5(@,; L( 3',+,%4(.2% ,%
(3(.55$+ ('*( /, (0,'/$ ( 5( $'/,% /, $3'(< .,% +,( ,% (%/,@(+ 3('( +0
$%+0$ ,% ,,%4$+ $ ,% (@.4(+ 4'(%+3(',%4,+ 3('( ',&(5$+ $ $4.55$%,+ =0,
30,/,% ,3(('+, /, 0%( ( 4',+ 0%./(/,+;
S0 $3$+..2% %04'..$%(5 3$' (/( 1"" &'+; E+ 5( +.&0.,%4,:
C(5$'*(+: Q" (5 P'$4,*%(+: #('.%( 5.', /, &504,% 5( (9(' ',).%(/( 3$' .5.4$5 +, 3'$,+(% (5
>$'%$ $% /,5..$+(+ $,'40'(+ 4,?4.(+;
8/18/2019 Monografia de Graduacion 26631684984526
59/82
L$+ 03(,+ +, $,'.(5.9('(% (@$ 5( ('( /, P$%=0,-S.% C03(,+
/, (%,'( /, ./,%4.).('5$+ 3$+..$%('5$+ ,% ,5 ,'(/$< (+$.?%/$5$+ $%
(5./(/< ',(4../(/ ,=0.+.4,9 5.', /, &504,% (90(',+;
E5 (0&, /, 5$+ 03(,+ ,% 5(+ ).,+4(+ ,5,'(.$%,+ +, /,, ( 5(
3'(4../(/ /, +0 3',+,%4(.2%< /.,'+./(/ /, +($',+ , .%).%.4$+ /.+,$+
4,?4.$+< (5 30%4$ =0, ,% $(+.$%,+ /,+35(9(% (5 3(+4,5 4'(/..$%(5; E5 3'$,+$
/, ,5($'(.2% ,% ,5 '($ +(50/(5,+ 5.',+ /, &504,% (9(' ',).%(/(< 5$
3$+..$%(% ,% 0% ,'(/$ .%%$(/$'< (34(%/$ 5( 4,%/,%.( /, .,%,+4(' =0, ,+4?
,% $&( ,% 5$+ 54.$+ 4.,3$+< (/( ,9 ?+ 3,'+$%(+ +, .%5.%(% 3$' ,5
$%+0$ /, 3'$/04$+ =0, (/,?+ /, +(4.+)(,' ,5 3(5(/('< (3$'4,% ,%,)..$+ (
5( +(50/;
'.. LAZA
L( ,3',+( /, 03(,+ +(50/(5,+ ( ( $%,%4'(' ,% 0% .+$ 30%4$ +0
3'$,+(.,%4$< ,%4( /.+4'.0.2% 3$' '(9$%,+ /, ,3',+( 3', $3,'(4.( ,%
,4(3( /, /,+(''$55$< +, ,@,04('? /,+/, ,5 5$(5 0.(%/$ +0+ (4.$+ ).@$+ ,% 5(
C(55, S,&0%/( V.+4( H,'$+(< (+( [1< 5$(5 \ Q< C$'',&..,%4$ /, P0,5$ N0,$<
P'$.%.( /, P(%(?< 9$%( =0, 0,%4( $% 4$/$+ 5$+ +,'..$+ 234.$+ /,
.(5./(/ $0%.(.2% ,% ,5 ?',( /, ()50,%.( /,5 ,'(/$ $@,4.$< $% )?.5
(,+$ +,&0'./(/;
8/18/2019 Monografia de Graduacion 26631684984526
60/82
L( 0.(.2% +,5,.$%(/( $%)$'( 0% +.4.$ ./,(5 =0, )(.5.4( 4(%4$ ,5
(5(,%(.,%4$ $$ ,5 4'(+5(/$ /, 5$+ 03(,+ /,%4'$ /,5 $'',&..,%4$ $@,4$
/, 5( $),'4( 3$' 5( %(40'(5,9( /, +0 ,'(/,$< (5 /,4(5< %$ ',=0.,', ./,%4.).(.2%
/,5 30%4$;
'.-. RECIO
L( ).@(.2% /,5 3',.$ /, ,%4( ,+ 0% 30%4$ 5(, ,% 5( ,.4$+( 3,%,4'(.2% /,5
,'(/$ =0, 3$+..$%('? ( 5( ,3',+( $% ,%4(@(+ $3('(4.(+ $3,4.4.(+
/,%4'$ /,5 '($ /, 3$+4',+ (+,'$+< +4, ,%/'? /(/$ 3$' ,5 (%?5.+.+ ,%4', 5$+
$+4$+ /.',4$+ /, 3'$/0.2% ,5 ('&,% /, &(%(%.( =0, +, ,+3,'(< ,%
$3('(.2% $% ,5 3',.$ ).@(/$ 3$' 5( $3,4,%.( 3('( 3'$/04$+ +..5(',+;
E% ,+4, 30%4$ (, /,+4((' =0, 5( $,'.(5.9(.2% /,5 3'$/04$ ,% ,%
P(%(? ,+4? +0@,4( (5 D,',4$ E@,04.$ N$; 1 /,5 !# /, (&$+4$ /, !"1"< =0,
',&5(,%4( 5(+ /.+3$+..$%,+ /,5 I30,+4$ ( 5( 4'(%+),',%.( /, B.,%,+
C$'3$'(5,+ M0,5,+ 5( P',+4(.2% /, S,'..$+< 3$' 5$ =0, ,+ .3,'(%4,
(/,0('+, ( 5(+ %$'(+ /, $%4'$5 ).+(5 %,,+('.(+ 3('( &('(%4.9(' ,5 $'',4$
',&.+4'$ /, +4, .30,+4$ +0 3',+,%4(.2% (%4, 5( D.',.2% ]&,%,'(5 /, I%&',+$+
8/18/2019 Monografia de Graduacion 26631684984526
61/82
6DGI< 3('( 5$ 0(5 +, /,,% 55,(' )(40'(+ 5,&(5,+< L.'$ /, V,%4( L.'$ /,
C$3'(< /, (%,'( /, 04.5.9(' 5$+ /.4$+ '/.4$+ ).+(5,+ &,%,'(/$+ ,% 5(
$3,'(.2% $,'.(5 =0, +,'?% $@,4$ /, 5( /,5('(.2% W$ 3(&$ /,5 .30,+4$
(%4, ,5 ).+$;
C5('$ ,+4? =0, 5( ,5($'(.2% /, 5$+ 03(,+ $% (4,'.( 3'.( %$
$%,%.$%(5 ,5,( 5$+ $+4$+ /, 3'$/0.2%< 3$' 5$ 4(%4$ 5( ).@(.2% /, 3',.$+
$+.5('( ,% 3'.%.3.$ 4$(%/$ ,% 0,%4( 0% ('&,% /, &(%(%.( %$ +03,'.$' (5
"X ,% +,&0%/$ 50&(' ./,%4.).(%/$ ,5 3',.$ ).@(/$ 3$' 5( $3,4,%.(;
U%( ,9 3$+..$%(/$ ,5 3'$,4$ ,% ,5 ,'(/$ +, 30,/( ,'.).(' 5(
(5./(/ /,5 3'$/04$ $)',./$< +, ,%4.5('? 5( 3$+..5./(/ /, .%',,%4(' ,5 3',.$
/, 5$+ 03(,+< +.,3', 0(%/$ 5$+ 5.,%4,+ +, 0,+4',% +(4.+),>$+ ,% 0(%4$
( 5( ',5(.2% (4,%.2% - 3',.$ - (5./(/;
C(, /,+4(('< =0, ,% 0(%4$ ( 5( ).@(.2% /, 3',.$+< 5( ,%0,+4( ',(5.9(/(
%$ (''$@2 $@,4.(,%4, 5( /.+3$+..2% /, 3(&$ /,5 $%+0./$' ).%(5< 3$' 0(%4$ 5(
4,%/,%.( +, .%5.%2 ( +,5,.$%(' ,5 ,%$' 3',.$ 3$+.5, ,%4', 5$+ 3',.$+
+0&,'./$+< ,+4( 4,%/,%.( ,+ 4$4(5,%4, (/,0(/( 52&.( ( =0, +.,3', ,5
$3'(/$' ( ( =0,',' 3(&(' ,5 ,%$' 3',.$ 3$' ,5 .,% $ +,'..$ ( (/=0.'.'< +.%
,('&$ 5( ',),',%.( $% 5$+ 3',.$+ ).@(/$+ 3$' 5( $3,4,%.( ,% ,5 ,'(/$
('('$% 5( 3$5*4.( /, ).@(.2% /, 3',.$+ +.% (''.,+&(' 5( ',5(.2% $+4$-,%,)..$
/, 5( ,3',+(< =0, +.% /0/( (5&0%( ,+ 5$ =0, &('(%4.9('? 5( +$+4,%..5./(/ /,5
3'$,4$ ,% ,5 4.,3$;
8/18/2019 Monografia de Graduacion 26631684984526
62/82
RECIO OR UNIDAD
CUPCAKE 1;#1
I;T;B;M;S; ";11
PRECIO POR UNIDAD 1;Q!
'.. DISTRI:UCIN
L$+ 03(, /, DEAR CUPCAKE< +, /.+4'.0.'?% ,% ,5 5$(5$,'.(5 =0, +,
,%$%4'('? 0.(/$ ,% V.+4( H,'$+(< C(55, +,&0%/(< C(+( 1< L$(5 \Q<
C$'',&..,%4$ /, P0,5$ N0,$< /$%/, +, )('.('(% 5$+ 03(, 3('( 50,&$ +,'
,%/./$+ (>* .+$;
L( $4'( (%,'( /, /.+4'.0.2% ,+ 3$' /$..5.$ +, )('.('(% ,% ,5 5$(5
50,&$ +, ,%.('(% ( /$..5.$;
'.0. ROMOCIN
L( ,+4'(4,&.( 3'$$.$%(5 /, 5$+ 03(,+ +, 35(%.).( ,% 3'.%.3.$ ( 4'(+
/, 5$+ ,,%4$+ ',(5.9(/$+ 3$' )(.5.(',+ (.&$+ +.054?%,(,%4, ( 4'(+ /,
8/18/2019 Monografia de Graduacion 26631684984526
63/82
5(+ ',/,+ +$.(5,+ , .%,'+.2% ,% (5$@(.,%4$ /, ,+3(.$+ ,% 5( ,< /, (%,'( /,
/(' ( $%$,' 4$/( 5( .%)$'(.2% ',5(.$%(/( $% ,5 %,&$.$< 5( 0(5 .%50.'?
/,+/, 0% (4?5$&$ /, .?&,%,+ W$ */,$+ /,5 3'$/04$ 5( /,+'.3.2%
',5(.$%(/(< +0 3',.$ /, ,%4(< .%&',/.,%4,+< /(4$+ /, $%4(4$< $'',$
,5,4'2%.$< )$'(4$ /, 3,/./$+< ,%4', $4'$+ /,4(55,+ =0, )(.5.4,% 5$+ ,%('&$+ /,
5$+ 5.,%4,+; T(.% >( /, $%4,%,' .%)$'(.2% %04'..$%(5< ,+3,.).(.$%,+ /,
+0 3'$,+$< .%)$'(.2% /, 5(+ 3,'+$%(+ ( ('&$ /,5 %,&$.$ 5.%+ /, .%4,'+;
S,&0./$ ( ,+4$< $5(%4,+ 4('@,4(+ ,% 50&(',+ ,+4'(4&.$+ =0, ',/0%/,% ,%
($' 3'$3(&(.2% /, 5( .%)$'(.2%< 305.(.$%,+ ,% .%4,'%,4 =0, 3,'.4(%
(35.(' ,5 '(%&$ /, $%+0./$',+ 3$4,%.(5,+ 0 .3$'4(%4, ,5 4'((@$ /.'.&./$
>(.( 5( 3',+,%.( ,% F,'.(+< ,3$+..$%,+ W$ (9(',+ (5.(%9(+ ,+4'(4&.(+ $%
,3',+(+ $'&(%.9(/$'(+ /, ,,%4$+ )0%/(.$%,+ ',5(.$%(/(+ $% +(50/
.,%,+4('< =0, 3',+4(% +,'..$+ ( +0+ .,'$+ $ +,&0./$',+ ,% 0(%4$ (
.%)$'(.2% /, 3'$,,/$',+ /, .,%,+ W$ +,'..$+ ',5(.$%(/$+ $% +0 $%/..2%;
L( .(&,% $'3$'(4.( /,5 %,&$.$ ',3',+,%4( 0% 30%4$ /, .4(5 .3$'4(%.(
3('( 5( ./,%4.).(.2% /,5 3'$/04$ 5( )$'( /, &,%,'(' 5( ',5(.2% ('(-(5./(/<
=0, ( +0 ,9 3'$/09( ,5 ,),4$ /, 3,'+0(+.2% ,% 5( .%4,%.2% /, $3'( /,5
$%+0./$'< 3$' 5$ =0, ,+4('? 3',+,%4, ,% 5$+ ,3(=0,+< 3',+,%4(.$%,+<
,,%4$+< 3(3,5,'*( $,'.(5< 0%.)$',+< +4(%/+< 4('@,4(+ /, 3',+,%4(.2%< ,4; A
4(5,+ ,),4$+ 5( ,+4'(4,&.( 3'$$.$%(5 305..4('.( /.+3$%/'? /, 0%( ('(
$,'.(5 ,5 5$&$4.3$ (/,0(/$ 3('( ',3',+,%4(' ,5 3'$/04$< ',(%/$ 0%(
./,%4./(/ .%$%)0%/.5, $% ,5 $@,4.$ /, &,%,'(' ',$'/(.2% ,% ,5 5.,%4,;
8/18/2019 Monografia de Graduacion 26631684984526
64/82
'.. COMETENCIA
S, >( $%.4$',(/$ ,% I%4,'%,4< /.',4$'.$+ 4,5,)2%.$+ P(%(? ,3',%/,<
,3',+(+ =0, $)',,% 3'$/04$+ +..5(',+ ( 5$+ 03(,+; L( .%)$'(.2%
+0.%.+4'(/( ( $%4.%0(.2% )0, $4,%./( ( 4'(+ /, 55((/(+ 4,5,)2%.(+
.+.4(+ ( 5$+ 3$'4(5,+ .'40(5,+ =0, $)',,% 5(+ +.&0.,%4,+ ,3',+(+:
=%nlle C*p$%e!
V(%.55, C03(, B$04.=0, ^ B(, S>$3 ,+ 0% %0,$ $%,34$ /,
3(+4,5,'*(< %(./( $% ,5 %.$ 3'$32+.4$ /, ',(' 5$+ ,@$',+ 03(,+ &$0',4
,% P(%(?< S(% F'(%.+$ C5; 7#< P5(9( M,&( S4$'(&, < L$(5 \ ! ;
C(/( 03(, +, ,5($'( /.('.(,%4, 04.5.9(%/$ .%&',/.,%4,+ 3',.0
$$: N.,5+,%-M(++, V(.%.55( /, M(/(&(+('< (($+ &$0',4< +3'.%5,+ /,
>$$5(4, )'(%+< '.$+ ',55,%$+ /, )'04(+ )',+(+< /05, /, 5,>, (+,'$< +.%
((/.' $%+,'(%4,+< ,+4(.5.9(%4,+ $ ,@$'(%4,+ .%/0+4'.(5,+;
E% V(%.55, C03(, B$04.=0, ^ B(, S>$3 ,%$%4'('?+ 0%( /,5..$+(
+$'3',+(; E5 ?',( /, C() /, V(%.55, ,+ 0% ,+3(.$ /, $,/$'< (+0(5
$/,'%$ =0, +.', /,+(0%$< (50,'9$< Q /*(+ /, 5( +,(%(; P0,/, /('5, 0%
$$+4 ( +0 /*( $% 0% /,+(0%$ +(50/(5, $ /,$'('+, 0% 3$$ ?+ ,% %0,+4'$+
'0%> 5$+ +?(/$+;
8/18/2019 Monografia de Graduacion 26631684984526
65/82
D.+)'04, /, 0% () $% 0% 03(, $ /, 0%( $3( /, .%$ 0% $(/$
0(5=0.,' $,%4$ /,5 /*(; T(.% ,+ 0% 50&(' 3('( /.+)'04(' /, 0%( ,%( 3',-
).< 3',&0%4, ( %0,+4'$ +4());
C*p$%e! d#e%"!
S$5$ (%4.,%, .%)$'(.2% .+0(5 ,% 0%( 3?&.%( /, F(,$$< %$ ,%$%4'
/.',.2% )*+.(< 0(5,+ +$% 5$+ 3'$/04$+ $)',./$+< 5( >.+4$'.( /, ,3',+(
3('( 3$/,' $%$,' ?+ /, 5( ,3',+(;
ESTUDIO TECNICO
3. MARCO REFERENCIAL
5.' LOCALIZACIN
8/18/2019 Monografia de Graduacion 26631684984526
66/82
L( 5$(5.9(.2% ,+ ,5 3$+..$%(.,%4$ /, 0% $@,4$ ,+3(.(5 ,% 0% ,+3(.$
)*+.$ /,4,'.%(/$; L( 5$(5.9(.2% %0%( +,'? /, (%,'( )$'40.4( ( =0, +,
',=0.,', 0% ,+40/.$ .%0.$+$ +$', 5( .%,'+.2% =0, +, ',(5.9('? (5 (/=0.'.' ,5
5$(5 5$+ $+4$+ =0, +, .%0''.'?% ,% 0% )040'$ 3('( /,4,'.%(' ,% /2%/, 2$
+, /,+(''$55('? ,5 35(% $,'.(5< /, (%,'( =0,< +, ',$3.5, 5( .%)$'(.2%
%,,+('.( 3('( $%$,' 5$+ )(4$',+ =0, .%4,'.,%,% ,% 5( 0.(.2% /,5 .+$;
P('( 5( ,(50(.2% /, 5( 5$(5.9(.2% /,5 3'$,4$ ,.+4,% 0% $%@0%4$ /,
)(4$',+ 5$+ 0(5,+ +, 0,+4'(% ( $%4.%0(.2%:
G,$&'?).$+: ,+4$+ +$% $%+4.40./$+ 3$' ,5 5.(< *(+ /,
$0%.(.2%< 4'(%+3$'4,< >./'$&'()*(< ',5.,,< ,%4', $4'$+;
S$.(5,+: ,+ 5( ',5(.2% /,5 3'$,4$ $% ,5 ,/.$ (.,%4,< $% 5(
+$.,/(/ 5( 0540'( (/$34(/( 3$' 5$+ .+$+;
E$%2.$+: $%+4.40, 5$+ +,'..$+ ?+.$+ ',=0,'./$+ 3$' 0%(
,3',+( ,% 0%( 5$(5./(/ ,+3,*).( 3('( ,5 /,+(''$55$ /, +0 (4../(/
$,'.(5 +. ,.+4, 0% )?.5 (,+$ ( 5(+ (4,'.(+ 3'.(+< , .%50+$ +,
,+40/.(% 5$+ (+3,4$+ 4'.04('.$+ =0, /,3,%/.,%/$ /, 5( 0.(.2%
&,$&'?).( 30,/, ('.(';
5. TAMAPO OTIMO
8/18/2019 Monografia de Graduacion 26631684984526
67/82
E5 $%,34$ /, 4(($ /, 5( ,3',+( ('*( ,% )0%.2% /,5 +,4$' /, (4../(/
$ /,5 ?.4$ &,$&'?).$ ,% =0, +4( (4(; S.% ,('&$ ,.+4,% /.,'+$+ '.4,'.$+<
&,%,'(5,%4, (,34(/$+< 3('( 5(+.).(' ( 5(+ ,3',+(+ 3$' +0 4(($; L$+ ?+
>(.40(5,+ +$% ,5 %,'$ /, ,35,(/$+< ,5 $50,% /, ,%4(+< ,5 (3.4(5< ,5 (5$'
((/./$< ,4;
N$'(5,%4, 5$+ 3'$,4$+ /, ',(.2% /, ,3',+(+ +03$%,% 5( (3('..2%
/, 0%( 3,=0,( ,3',+( =0, +, ,+3,'( (/=0.,'( 0% ($' 4(($ ( 4'(+ /, +0
$%+$5./(.2% ,% ,5 ,'(/$; S.% ,('&$< >( =0, 4,%,' ,% 0,%4(< =0, 3('(
/,4,'.%(/(+ (4../(/,+ +, ',=0.,', 0%( (+( '*4.( /,4,'.%(/(< 3$' /,(@$ /,
5( 0(5 ,+ .3$+.5, =0, 5( ,3',+( +,( .(5,;
5.- INGENIER>A
5.-.1 E?UIO RE?UERIDO
L( ,5,.2% /,5 ,=0.3$ ',=0,'./$ ,+ 0%$ /, 5$+ )(4$',+ ?+ .3$'4(%4,+
3('( ,5 .%..$ /, $3,'(.$%,+ /, 0(5=0.,' ,3',+(< +$', 4$/$ +. +, 4'(4(
/, 0%( .'$ $ 3,=0,$ %,&$.$< ,% .'40/ /, 5$+ ,5,(/$+ ,&',+$+ =0,
30,/, ',3',+,%4(' /, 5(+ 5..4(/(+ $3.$%,+ /, ).%(%.(.,%4$< (+3,4$+
=0, .%)50,% /, (%,'( .3$'4(%4, ,% ,5 .4$ $ )'((+$ /,5 %,&$.$; E+4,
$4'$+ )(4$',+ ',5,(%4,+< =0, ( $%4.%0(.2% +, (%(5.9(%< 3,'.4,%
',+3$%/,' ( 3',&0%4(+ $$: 0?5 ,+ 5( (=0.%('.( ,=0.3$ %,,+('.$+
3('( 5( 30,+4( ,% ('>( /, ,+4, 4.3$ /, %,&$.$+< =0 ,=0.3$ (0.5.('
8/18/2019 Monografia de Graduacion 26631684984526
68/82
+, ',=0.,', 3('( 5( $3,'(.2% /,5 %,&$.$< 2$ /,./.' 5( $3'( $ ',%4(
/, 5$+ ,=0.3$+< 0?5,+ +$% 5$+ 3$',%4(@,+ (35.(5,+ 3('( 5(
/,3',.(.2% /, 5$+ ,=0.3$+< 0?5,+ +$% 5(+ 3',(0.$%,+ ,+3,.(5,+ =0,
+, /,,% 4,%,' $% ',+3,4$ (5 (%4,%..,%4$ 3',,%4.$ 3',/.4.$ /,5
,=0.3$< 0?5,+ +$% 5$+ 3'.%.3(5,+ 3'$,,/$',+ /, ,=0.3$ 3('( ,5 &.'$
5.-.5 ESECIFICACIONES
E% ?',(+ $$ 5( .%&,%.,'*( 5( (%0)(40'(< ,5 4,'.%$ e!pe$9$%$2n
',3',+,%4( 0% /$0,%4$ 4%.$ $)..(5 =0, ,+4(5,9( /, )$'( 5('( 4$/(+ 5(+
('(4,'*+4.(+< 5$+ (4,'.(5,+ 5$+ +,'..$+ %,,+('.$+ 3('( 3'$/0.'
$3$%,%4,+ /,+4.%(/$+ ( 5( $4,%.2% /, 3'$/04$+; E+4$+ .%50,%
',=0,'..,%4$+ 3('( 5( $%+,'(.2% /, /.>$+ 3'$/04$+< +0 ,3(=0,4(.,%4$<
(5(,%(@, ('(/$ (+* $$ 5$+ 3'$,/..,%4$+ 3('( /,4,'.%(' +0 $4,%.2%
,.4$+( ,/.' +0 (5./(/;
5.-.3 COSTOS
A4,%/.,%/$ ( +0 ('.(.5./(/ ',+3,4$ (5 $50,% /, 3'$/0.2%:
http://es.wikipedia.org/wiki/Ingenier%C3%ADahttp://es.wikipedia.org/wiki/Manufacturahttp://es.wikipedia.org/wiki/Materialhttp://es.wikipedia.org/wiki/Control_de_calidadhttp://es.wikipedia.org/wiki/Ingenier%C3%ADahttp://es.wikipedia.org/wiki/Manufacturahttp://es.wikipedia.org/wiki/Materialhttp://es.wikipedia.org/wiki/Control_de_calidad
8/18/2019 Monografia de Graduacion 26631684984526
69/82
C$+4$+ ).@$+ 6CF: +$% (=0,55$+ =0, /,%4'$ /, 0%( /,4,'.%(/( ,+4'040'( /,
3'$/0.2% 3('( 0% 3,'.$/$ /, 4.,3$ ).@(/$ 3,'(%,,% .%('.(5,+ ',+3,4$ (5
$50,% /, 3'$/0.2% 6$50,% 3'$/0./$;
E@,35$: ($'4.9(.2% /, 5( (=0.%('.(< 0% (5=0.5,'< ,5 +,&0'$< .&.5(%4, %$40'%$<
C$+4$+ ('.(5,+ 6CV: ,+ ,5 ,=0.(5,%4, $%,4('.$ /, 5$+ $%+0$+ /, )(4$',+
=0, ('*(% ,% )0%.2% /,5 $50,% 3'$/0./$ $ /,5 4.,3$ /, 4'(%+)$'(.2%;
E@,35$: $%+0$ /, (&0(< 509 W$ 4,5)$%$< MO 6+.,3', =0, +, 3(&0, ,%
)0%.2% /, 5(+ >$'(+ 4'((@(/(+<
E5 $+4$ 4$4(5 6CT ,+ ,5 ,=0.(5,%4, $%,4('.$ /, 4$/$+ 5$+ )(4$',+ $%+0./$+
,% 5( $4,%.2% /,5 .,% $ +,'..$< ,+ /,.'< ,+ 5( +0( /, 5$+ $+4$+ ).@$+ 5$+
('.(5,+: CT _ CF ` CV
5.-.' Anál!! %d"n!+#%+&
E5 (%?5.+.+ (/.%.+4'(4.$ .%..( $% ,5 3,%+(.,%4$ '*4.$ =0, +, ',5(.$%( $%
'.4..+$ =0, .%$50'( 5( (.2% /, ,35$'(.2% (%?5.+.+< 30,+4$ =0, ,+ 0%(
)$'( /, '(9$%(.,%4$ /.+.35.%(/$ (04$ /.'.&./$< 30,/, +,'.' 3('( $(/0(' (
5$+ .%4,',+(+,+ /, 5(+ $'&(%.9(.$%,+< $$ 3('( >(,' ,5 ,(,% ,>(0+4.$ /,
http://www.monografias.com/trabajos15/amortizacion-gradual/amortizacion-gradual.shtml#SISTEMhttp://www.monografias.com/trabajos12/guiainf/guiainf.shtml#HIPOTEShttp://www.monografias.com/trabajos14/problemadelagua/problemadelagua.shtmlhttp://www.monografias.com/trabajos5/natlu/natlu.shtmlhttp://www.monografias.com/trabajos/eltelefono/eltelefono.shtmlhttp://www.monografias.com/trabajos15/amortizacion-gradual/amortizacion-gradual.shtml#SISTEMhttp://www.monografias.com/trabajos12/guiainf/guiainf.shtml#HIPOTEShttp://www.monografias.com/trabajos14/problemadelagua/problemadelagua.shtmlhttp://www.monografias.com/trabajos5/natlu/natlu.shtmlhttp://www.monografias.com/trabajos/eltelefono/eltelefono.shtml
8/18/2019 Monografia de Graduacion 26631684984526
70/82
,3',+(+ $% ,5 $@,4$ /, ,@$'('5(+; E% +4, (%?5.+.+ +, 30,/, .%..(' 0%
0,+4.$%(.,%4$ =0, .%50,< ,%4', $4'(+< 5(+ +.&0.,%4,+ 3',&0%4(+:
C0?5 ,+ 5( +.40(.2% (40(5 /, 5( ,3',+(
0 )(4$',+ $ ,./,%.(+ +$% ',5,(%4,+ 3('( +0 $'',4$
/,+,3,$
C0?5,+ +$% 5(+ )0,%4,+ /, .%)$'(.2% (/,0(/(+
L(+ '(9$%,+ 3('( ,@$'(' +$% 5(+ (/,0(/(+
L(+ ,./,%.(+ =0, +, 3',+,%4(% +$% 3',.+(+ +0)..,%4,+
H( )(4$',+ =0, +, $3$%,%
E+4(+ 3',&0%4(+ 4.,%,% ,5 ).% /, $4,%,' 0% ,+4(/$ ,>(0+4.$ /, 5( +.40(.2% /, 5(
,3',+( ,% ,+40/.$;
5.-. Anál!! le7%l
S, /,, /,).%.' 5( ,+4'040'( 5,&(5 =0, 3,'.4, ,5 ,@$' /,+(''$55$ /,5
3'$,4$; P('( ,55$ +, 4.,%, ,% 0,%4(: ,5 $50,% /, $3,'(.$%,+< (&%.40/ /,
5(+ .%,'+.$%,+ ',=0,'./(+< %,'$ /, +$.$+< (+3,4$+ 5,&(5,+< 4'.04('.$+
5($'(5,+ .&,%4,+;
8/18/2019 Monografia de Graduacion 26631684984526
71/82
5.-..A e#!&n%l #eq*e#d&
E+ ,5 3'$,+$ (/.%.+4'(4.$ (35.(/$ (5 (',,%4(.,%4$ $%+,'(.2% /,5
,+)0,'9$< 5(+ ,3,'.,%.(+< 5( +(50/< 5$+ $%$..,%4$+< 5(+ >(.5./(/,+< ,4;< /, 5$+
.,'$+ /, 5( $'&(%.9(.2%< ,% ,%,)..$ /,5 .%/../0$< /, 5( 3'$3.( $'&(%.9(.2%
/,5 3(*+ ,% &,%,'(5;
5.-..: S%l%#&! ; 9*n$&ne!
E% 5( (/.%.+4'(.2% $/,'%(< 5( $3,%+(.2% .%50, ,5 (3$ /, 5$+
.%,%4.$+< =0, $4.(% (5 3,'+$%(5 ,+4(5,,% 0% *%05$ ,%4', 5$+ $+4$+
5($'(5,+ 5( 3'$/04../(/;
U% $%,34$ &,%,'(5,%4, (,34(/$ 5( /,).%, $$ 0%( (3(./(/ ,),4.(
3('( 55,(' ( ($ ,.4$+(,%4, 0%( (4../(/ 5($'(5 35,%(,%4, ./,%4.).(/(; L(
$3,4,%.( 5($'(5 %$ ,+ 0%( 3'$(.5./(/ /, .4$ ,% 5( ,@,0.2% /, 0% 4'((@$
,+ 0%( (3(./(/ ',(5 /,$+4'(/(;
5.-..C O#7%n7#%"%
http://www.monografias.com/Salud/index.shtmlhttp://www.monografias.com/trabajos28/aceptacion-individuo/aceptacion-individuo.shtmlhttp://www.monografias.com/Salud/index.shtmlhttp://www.monografias.com/trabajos28/aceptacion-individuo/aceptacion-individuo.shtml
8/18/2019 Monografia de Graduacion 26631684984526
72/82
R,3',+,%4(.2% &'?).( /, 5( ,+4'040'( /, 0%( ,3',+( $ 0%( .%+4.40.2%< ,% 5(
0(5 +, 0,+4'(% 5(+ ',5(.$%,+ ,%4', +0+ /.),',%4,+ 3('4,+ 5( )0%.2% /, (/(
0%( /, ,55(+< (+* $$ /, 5(+ 3,'+$%(+ =0, 4'((@(% ,% 5(+ .+(+;
5.-..D C&!+&! de %n/%$2n del ne7&$& le7%le! ;
9!$%le!
S$% 0% $%@0%4$ /, &(+4$+ ,% 5$+ =0, >( =0, .%0''.' /, )$'( $5.&(4$'.( 3('(
',(' 0%( .3',+( /,+/, ,'$;
E5 ('?4,' /, ,+4$+ &(+4$+ %$ +, ',5(.$%( 4(%4$ $% (=0.%('.( $ ,/.)..$+<
+.%$ $% &(+4$+ /,5 4.3$ @0'*/.$< $$ ,+'.40'(+ %$4('.(5,+< ',&.+4'$+ ,'(%4.5,+ $
.30,+4$+;
5. ANALISIS DE RESULTADOS
5.1 L&$%l/%$2n
8/18/2019 Monografia de Graduacion 26631684984526
73/82
8/18/2019 Monografia de Graduacion 26631684984526
74/82
5.5 T%"%6& &p+"&
8/18/2019 Monografia de Graduacion 26631684984526
75/82
5.3 In7ene#8%
5.3.1 Eq*p& #eq*e#d&
C$% ,5 ).% /, $4,%,' 0% ($' %.,5 /, 3'$/0.2% $34..9(' ,5 0+$ /, 5$+
',0'+$+< +, .%,+4.&2 (,'( /, ,=0.3$+ /.+,(/$+ 3('( 3(%(/,'*( $%
($' 4,%$5$&*( =0, 5$+ 0+(/$+ (40(5,%4,< $% 5(+ ('(4,'*+4.(+
3'$3.(+ 3('( ,5 %.,5 /, ,%4(+ 3'$,4(/$ =0, 30/.,'( ',,35(9(' ,5 0+$
/, ,=0.3$+ /, ,%$' (3(./(/ /, 3'$/0.2%;
H$'%$ /, $%,.2% /$+ (4./$'(+ ',)'.&,'(/$' .%/0+4'.(5 D$+ ,+(+ /, 4'((@$ /, (,'$ .%$./(5, D$+ ?+05(+ $ (5(%9(+ C>('$5(+ M$5/,+ /.,'+$+ U4,%+.5.$+ ('.$+ C(''$+ .4'.%( ',)'.&,'(/( 3('( ,>...2% /, 3(+4,5,+; C(),4,'( .%/0+4'.(5 L$9( C'.+4(5,'*( V.4'.%( ',)'.&,'(/( 3('( >,5(/$+ C$304(/$'( C(@( ',&.+4'(/$'( M$+4'(/$'
C(.$%,4( ',3('4./$'( $ $4$+ C.%$ ,+(+ !" +.55(+ T',+ +.55$%,+; M,+( /, C,%4'$
8/18/2019 Monografia de Graduacion 26631684984526
76/82
5.3.5 E!pe$9$%$&ne!
P('( ,+4$< +, .%,+4.&('$% ('.(+ $3.$%,+ /, 5(+ 0?5,+ +, +,5,.$%('$%
(5&0%$+ ,=0.3$+ /, CI T(5+(< $,'.(5.9(/$'( .%4,'%(.$%(5 4,%$5$&*(
(5.,%4('.( S;A; $% +,/, 3'.%.3(5 ,% M,/,55*%< 3$' +0+ %0,(+ 4,%$5$&*(+<
(5./(/ +,'..$+ /, ',30,+4$+ (%4,%..,%4$;
L$+ ,=0.3$+ %,,+('.$+ 3('( ,5 3'$,+$ 3'$/04.$ +0+ ('(4,'*+4.(+
?+.(+ +$%:
Hn& 7%! d7+%l GFOQ5: H$'%,( 0%.)$',,%4, 5$+ 0)).%+ ,% 0%
4.,3$ ,%$' =0, 0% >$'%$ $%,%.$%(5< /,./$ ( =0, 30,/, (@0+4('+, 5(
4,3,'(40'( .%/,3,%/.,%4,,%4, ,% 5( 3('4, +03,'.$' , .%),'.$';
:%+d% :14G C$% (3(./(/ /, 1" 5.4'$+< ,95( (4, 5$+
.%&',/.,%4,+ %,,+('.$+ 3('( 5( ,95( /, 5$+ 0)).%+ ,5 3(+4.55(@,;
:%l%n/% CI T%l!% p$#54 T.,%, 0%( (3(./(/ ?.( /, !" &; ,+
,35,(/( 3('( ,/.' (%4./(/,+ ,(4(+ /, 5(+ (4,'.(+ 3'.(+ 04.5.9(/(+
3('( (/( 0%( /, 5(+ ,95(+;
8/18/2019 Monografia de Graduacion 26631684984526
77/82
Re9#7e#%d LUC 544R l%!!ele C$% 0%( (3(./(/ /, 1 5.4'$+< +.',
3('( (5(,%(' ,5 3'$/04$ ,% 3'$,+$ $4'(+ (4,'.(+ 3'.(+ =0,
%,,+.4(% (%4,%,'+, ',)'.&,'(/(+;
D&!9$%d C&"p%$+ T%le T&p T.,%, (3(./(/ /, !! 5.4'$+ /, (+(
5*=0./(; Y /$+.).( $5,%,+ /,+/, ( #" .5.5.4'$+; S.', 3('( /$+.).(' 5(
(+( /, 5$+ 0)).%+ 30,/, (/,0('+, 3('( /$+.).(' 4(.% 5(+ ',(+
3('( 5( 0.,'4(;
5.3.3 C&!+&!
5.3.' Anál!! %d"n!+#%+&
8/18/2019 Monografia de Graduacion 26631684984526
78/82
5.3. Anál!! le7%l
e#!&n%l #eq*e#d&
S%l%#&! ; 9*n$&ne!
O#7%n7#%"%
8/18/2019 Monografia de Graduacion 26631684984526
79/82
C&!+&! de %n/%$2n del ne7&$& le7%le! ;
9!$%le!
8/18/2019 Monografia de Graduacion 26631684984526
80/82
:I:LIOGRAF>A
++p!.!ld.$*#e!+%!n9dn04n9d554.+"
B((< U; 6!""#; E%l*%$2n De #&;e$+&!; M.$: M G'( H.55;B(55,+4'.%. 6!""!; C&"& !e el%% *n p#&;e$+& de ne!+7%$2n 7*8% p%#% !*el%%$2n 6#4( E/; C('((+: E3.+4,,B5(%$< A 6!""7; E%l*%$2n del p#&;e$+&; C$%&',+$ .%4,'%(.$%(5 +$', .%,+4.&(.2%/./?4.( /, 5(+ .,%.(+; V$50,% ,4'(< 4$$ !; B(',5$%(;B'.4$< J 6!""7 C&n+%ld%d 9n%n$e#%; 67( E/; C('((+< V,%,90,5(: ,/.4(/$ 3$' ,%4'$ /, $%4(/$',+;C('$%,< C; E+4(%(< C; 6!""< “ E!+*d& de p#e9%$+ld%d de *$%# *n $&"e#$&e!pe$%l/%d& en del$%+e!e! en l% *#%n/%$2n de l% :&;e#%, M*n$p& del H%+ll&,C%#%$%!Q=ene/*el%. C('((+< U%.,'+./(/ N0,( E+3('4(;C(4($'(< F 618; L% %!e p%#% l%! de$!&ne! 7e#en$%le!. V,%,90,5(: MG'(-H.55;D(4(%(5.+.+ 6N$ !"1"; Ind$%de! de l&! !+%n+e! de l&! $en+#&! $&"e#$%le!.
CAVECECO; aE% 5*%,(b D.+3$%.5, ,%: ;.%%$(,%;$'&W=0,3(+(W,$(%(!;3/) aC$%+054(: M('9$< !"1!b;D, G$0,.(< C; D.(9< J; 6!""< E!+*d& de 9%$+ld%d p%#% l% n!+%l%$2n de *n%p#&$e!%d% ; en%!%d% de !%l!% de +&"%+e en el d!+#+& Me+#&p&l+%n& deC%#%$%!. C('((+< U%.,'+./(/ N0,( E+3('4(;H,'%?%/,9< A; 6!""7; L% l&$%l/%$2n de l%! %$+d%de! de l&! !e#$&! !*pe#e!en el $en+#& de l% $*d%d; M?5(&( ] E+3((; EUMED a,% 5*%,(b; D.+3$%.5, ,%:>443:WW;,0,/;%,4W5.'$+W!""7(W!W7;>4 aC$%+054(: F,','$< !"1!bH,'%?%/,9< F,'%?%/,9 B(34.+4(; 6!""; Me+&d&l&78% de l% ne!+7%$2n. B(',5$%(
8/18/2019 Monografia de Graduacion 26631684984526
81/82
E+3((: M G'( H.55;H0'4(/$< J 6!"""; Me+&d&l&78% de l% Ine!+7%$2n H&l8!+$%. C('((+: S3(5;100I%+4.404$ N(.$%(5 /, E+4(/*+4.( /, V,%,90,5(< INE; 6!"1! I%+4.404$ G,$&'?).$ /,V,%,90,5( S.2% B$5*('< IGVSB; P'$,+(/$ 3$' 5( G,',%.( E+4(/(5 /, E+4(/*+4.(M.'(%/(; E%,'$ !"1!;
E#&! C&!*"e#. R,.+4( ,5,4'2%.( /, &(+4'$%$*(;K.,+$< E; D$%(5/ J,'' c,&(%/4 61Q; C&n+%ld%d In+e#"ed%; M.$< N$'.,&(E/.4$',+;K$45,'< P A'+4'$%& 6!""; M%#e+n7; E+3((: P,('+$% P',%4., H(55;M('4*% M< M(%,'( J; P',9 E; 617;O'.$5 A(4 61 Anál!! de l&! e!+%d&! 9n%n$e#&!. 64( E/; ] E+3((: N$'(;P(/'$%< M; T'[email protected]$< C; 6!"1!; C#e%$2n de *n% e"p#e!% de %lq*le# de e!+%$&ne! dede&*e7&! p%#% een+&! en l&! "*n$p&! :%#*+% ; El H%+ll& del á#e%Me+#&p&l+%n% de C%#%$%!; C('((+< U%.,'+./(/ N0,( E+3('4(;R$/'*&0,9; 6!""!; E!+*d& de 9%$+ld%d p%#% l% eJ+en!2n de l8ne% de ed%$%#&n%+%d% de !% + *+l/%nd& *n% 9#*+% de p#&d*$$2n n%$&n%l de!+n%d& %l"e#$%d& %d&le!$en+e $%#%q*e6& $%!& C&$%QC&l%; C('((+< U%.,'+./(/ N0,(
E+3('4(;R0+=0,< M 6!""; De l% *nd%d en l% ne!+7%$2n $*%l+%+%; E/.4$'.(5 V(/,55H,'(%$+; V(5,%.( ] V,%,90,5(;S(.%$< C 6!""!; El p#&$e!& de ne!+7%$2n; E/; P(%(3$;S(3(&< N 6!""; #ep%#%$2n ; E%l*%$2n de #&;e$+&!; M.$: M G'( H.55;S(3(&< N S(3(&< R; 618#; F*nd%"en+&! de p#ep%#%$2n ; e%l*%$2n de p#&;e$+&;C$5$.(: M G'( H.55;S.5(< J 6!""Q; Me+&d&l&78% de l% ne!+7%$2n ele"en+&! á!$&!; V,%,90,5(:COBO;101T(($ T(($< M 618; El p#&$e!& de l% ne!+7%$2n $en+89$% 9*nd%"en+& dene!+7%$2n $&n "%n*%l de e%l*%$2n de p#&;e$+&; M.$: L.0+(;
U%.,'+./(/ P,/(&2&.( E3,'.,%4(5 L.,'4(/$' 6UPEL< 6!""1; El #&;e$+& F%$+lede l% Ine!+7%$2n.
GROOVER; M.,55 P; F0%/(,%4$+ /, (%0)(40'( $/,'%(; T,','( ,/..2%!""7;!; LEÓN G; O+('; A/.%.+4'(.2% F.%(%.,'(< F0%/(,%4$+ (35.(.$%,+;T,','( ,/..2% 1;; OFICINA INTERNACIONAL DEL TRABAJO GINEBRA; I%4'$/0.2% (5 ,+40/.$/, 4'((@$; S,&0%/( E/..2% 17;; PABÓN B; H,'%?%; F0%/(,%4$+ /, $+4$+; T,','( ,/..2% !""#;#; POPE; J,))',; I%,+4.&(.2% /, ,'(/$+< G0*( (,+4'( 3('( ,5 3'$),+.$%(5;181;Q; TACK K(',%< RICHARDSON A5(%; N, Y$' 4.,+ ,+4+,55,'; H,55$ C03(,;!""8
GROOVER; M.,55 P; F0%/(,%4$+ /, (%0)(40'( $/,'%(; T,','( ,/..2%!""7;!; LEÓN G; O+('; A/.%.+4'(.2% F.%(%.,'(< F0%/(,%4$+ (35.(.$%,+;
8/18/2019 Monografia de Graduacion 26631684984526
82/82
T,','( ,/..2% 1;; OFICINA INTERNACIONAL DEL TRABAJO GINEBRA; I%4'$/0.2% (5 ,+40/.$/, 4'((@$; S,&0%/( E/..2% 17;; PABÓN B; H,'%?%; F0%/(,%4$+ /, $+4$+; T,','( ,/..2% !""#;#; POPE; J,))',; I%,+4.&(.2% /, ,'(/$+< G0*( (,+4'( 3('( ,5 3'$),+.$%(5;
181;Q; TACK K(',%< RICHARDSON A5(%; N, Y$' 4.,+ ,+4+,55,'; H,55$ C03(,;!""8
>443:WW!;3';&$WG$.,'%$E3',+(+WP5(%N,&$.$+WP(&,+WP5(%/,M,'(/,$;(+3
>443:WW;$,%4$).+(5;$W5,,+WITBMSWD,',4$X!"E@,04.$X!"1X!"/,
X!"!"1"X!"-X!"M$/.).(X!"D,',4$X!"E@,04.$X!"8X!"/,X!"!""#;3/)
>443:WW,+;..3,/.(;$'&W..WC03(,
>443:WW..;&$;3(W.(&,%,+W3/)WPASOSdPARAdABRIRdUNAdEMPRE
SAdENdPANAMA;3/)
>443:WW(&.-03(,+;5$&+3$4;$W3W$@,4.$+-/,-5(-,3',+(;>45
>443:WW;4('4(+3(+4,5,+;$W
>443:WW;/,+(''$55$,;$W('4.05$+W(%(5.+.+-,'(/$-3'$/04$;>45
http://es.wikipedia.org/wiki/Cupcakehttp://mici.gob.pa/imagenes/pdf/PASOS_PARA_ABRIR_UNA_EMPRESA_EN_PANAMA.pdfhttp://mici.gob.pa/imagenes/pdf/PASOS_PARA_ABRIR_UNA_EMPRESA_EN_PANAMA.pdfhttp://magic-cupcakes.blogspot.com/p/objetivos-de-la-empresa.htmlhttp://www.tartasypasteles.com/http://www.desarrolloweb.com/articulos/analisis-mercado-producto.htmlhttp://es.wikipedia.org/wiki/Cupcakehttp://mici.gob.pa/imagenes/pdf/PASOS_PARA_ABRIR_UNA_EMPRESA_EN_PANAMA.pdfhttp://mici.gob.pa/imagenes/pdf/PASOS_PARA_ABRIR_UNA_EMPRESA_EN_PANAMA.pdfhttp://magic-cupcakes.blogspot.com/p/objetivos-de-la-empresa.htmlhttp://www.tartasypasteles.com/http://www.desarrolloweb.com/articulos/analisis-mercado-producto.html