MULUGETA ARAYA San Jose, CA; (408) 476-4989; mulugetaa20@gmail.com New Product Introduction, Product Release applications, PNO creation, Product Life Cycle, User Acceptance Testing (UAT), Process documentation, Data Analysis Product release analyst with over 5 years’ experience in software and hardware Operations and managed critical NPI activities for hardware/software product lines and platforms. Implemented key data in Oracle’s E-Business Suite including Oracle order management tools. Collaborated cross-functionally with product teams to drive on-time completion of key milestones and 100% data quality assurance. Proactively identified and corrected data errors, thereby strengthening data accuracy and reduced overall cost by hundreds of thousands of dollars. Consistently demonstrated customer focused results with proven analytical and problem solving skills, and delivering high quality products and services within the expected time frame. Processed product release requests on a daily basis for the entire product life cycle including part creation, attribution changes, BOM and warranty configuration, pricing, price list setup, RMA, inventory management, serialization, End of Life/End of Service, engineering change and manufacturing change orders. Expert in many systems and tools : ERP: Oracle 11i/R12, Agile PLM, SAP PLM, PNO systems

Microsoft Office: Word, Excel, PowerPoint, Access, and Visio EXPERIENCE All West Lacrosse, Sunnyvale, CA 2013 - Present Supply Chain Inventory Analyst

• Partner daily with event directors and coaches to ensure accurate demand and supply of sporting goods.

• Create weekly, monthly, and quarterly inventory schedules for management review. • Update information in ERP tool and managed records to reflect transfers, discrepancies, and

damages of equipment to retain accuracy of total warehouse inventories. Oracle Corp, Redwood city, CA 2010 – 2011 Product Release Analyst: Operations

• Debugged, analyzed, and fixed a problem in Oracle Order Management tool that saved a major Japanese customer sale ($100K). Provided timely and accurate support to 15+ product managers to facilitate product release requirements, resulting on time delivery of high-quality products and services to quote, book, service, and ship to our end customers

• Assured quality of price lists and product set up in Oracle R12 system. Maintained and distributed weekly price lists report containing over 100,000 marketing part numbers and pricing, which was utilized by senior staffs in the organization.

• Participated in the implementation process of Sun Micro to the Oracle R12 system in collaboration with other groups. Trained Product Managers on the use of new release systems, with data verification, adds, moves, and changes.

Sun Microsystems, Santa Clara, CA 2008 - 2010 Parts and Pricing Specialist – Systems Marketing Business Unit

• Assured quality of price lists and product set up in Oracle R12 system. Maintained and distributed weekly price lists report containing over 100,000 marketing part numbers and pricing, which was utilized by senior staffs in the organization.

• Maintained pricing/parts inventory, by interacting with the members of various departments including Services, Sales, and Product Management and resolved issues which could negatively impacted announcements, quoting, and sales.

• Mentoring a team of six analysts on the technical issues related to the Marketing Item Creation Front End Tool project on application testing and new system modules.

Sun Microsystems, Santa Clara, CA 2006 - 2008 Web Operations Analyst – Sun Download Center

• Monitored site Downtime and Uptime after outages occurred in the Sun Download Center and reported findings to the Availability team.

• Participated in User Acceptance testing in pre production stage (Beta environment) and helped identify system issues before delivery.

• Researched and resolved customer issues as related to activating and accessing new support contracts of Solaris products.

• Tracked and completed requests for new software entitlement tokens, ensuring customers' ability to purchase and access new support contracts.

• Delivered monthly, quarterly, and yearly System Availability reports, and shared information with business partners in Sun IT and Web Metric groups.

• Maintained .Sun Integrated Support team web pages and updated using Sun required format. Broadcom Corporation (contract) 2003-2006 Customer Service EDUCATION: B.S. Management Information Systems San Jose State University, San Jose, CA TRAINING: Skillsoft e-learning 2012-2013 Excel 2010, PowerPoint 2010, Word 2010 SAP Product Lifecycle Management Certification: Business Analyst San Jose State University, San Jose, CA 2013