Presentations QA

8/3/2019 Presentations QA

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QUALITY ASSURANCE (QA)

Introducing the process


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Quality in HE transformation CUP (1987), SERTEC (1994), QPU (1995)

NCHE report - 1996

Programme for transformation of HE - 1997

SAQA & NQF

Higher Education Act - CHE - 1997

Towards a new higher education landscape -

CHE Size & Shape - 2000

Founding document on QA in HE - 2000


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COMMON TEMINOLOGY

Quality assurancesystematic, structured and continuous attention toquality maintenance and quality improvement

Quality assessment/ evaluation/reviewany internal or external

process that leads to a judgement on the quality of an activity/ processetc. eg. Teaching/ learning or research

Quality auditthe process of evaluating the way in which quality isassured

Review committeegroup of peers conducting an external qualityassessment, either of an institution or department

Programmea coherent set of courses, leading to a certain degree.Programme review involves assessing all teaching and learningactivities leading to a particular degree

Student assessment- any form of assessment, either formative orsummative


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What is QA? Continuous quality care

Systematic, structured & continuous attention to

quality maintenance and quality improvement Reflective practicecritical self-analysis/ self-

assessment, self-evaluation/SWOT analysis

What am I/we doing in eg. teaching, research?

Why is it being done?

Why is it being done in this way?

How well is it being done?

How could I/we improve what is being done?


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Need for QA - international

developments Elite HE - mass HE

central control - more autonomy

greater autonomy - need for accountability

HE student - consumer orientated

HE - compete with other sectors of society HE - value for money


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Need for QA Assure value for money - build confidence in

product for students, parents, employers &

general public Guides and directs institutional responses to the

transformation & challenges of HE

Provides a response to international developments

Is in line with national developments(NQF,SAQA)

Spot visits for pilot audit in 2001 & institutionalaudits should commence in May 2002


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NEED FOR QA (cont.) Technological & knowledge explosions

New modes of deliverydistance education,

CBE HEIs conservative & resistant to changerapid

changes in world of work

Legacy of apartheidlower expectations of

Blacks

Rote learning, memorisation & regurgitation ---addressed by NQF and OBE


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What is QUALITY???? Quality is related to the extent to which

formulated goals and aims are reached, or

Quality is the extent to which the product meetsthe demands/ satisfaction of the customer

Difficult to definewho is the customer andwhat is the product?

fitness for purpose

fitness of purpose

A race without a finishing line


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Fitness of purpose & fitness for

purpose PRODUCT QUALITY (knowledge,

skills,attitudes) =fitness of purpose

> standards> competencies

> academic qualification

> professional qualification

PROCESS QUALITY =fitness for purpose> quality of provisions

> quality of programmes


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Stakeholders in HE Students

government

academic community

employers

parents

society

.


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Quality Indicators -

What are the 10 most important quality indicators

for:

an institution

a department

a programme

research activities

service delivery

academic support


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Assumptions QA is not a new concept - HEIs have always

focused on quality. Call for a more systematic

approach QA is a means of continuous self-improvement

QA is not a scienceit is common sense

QA is the responsibility of every individual-

starts an an individual level QM starts at the top and filters down

Tension between accountability & improvement


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Characteristics of an IQMS Have a developmental approachshould add

capacity

Add value to teaching and learning As simple & non-bureaucratic as possible

Sound informational building capacity

Move towards a system where finally you will beable to TRUST self-evaluations of unit

For above, need signals sent about unit ofassessment, areas of reporting, enhancement,quality indicators


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Characteristics of an IQMS Cost effective- but first few years of

establishment-start up costs will be very high eg.

Generating base-line information Should aim mainly at assessing quality of core

functions

IQMS inextricably linked to institutional context

and broader planning framework, instead of beinglinked to restructuring that is not an annual event

Close link between QA and Strategic Planning


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Performance/quantitative

indicators Pass rates

drop out rates

staff/student ratio

supervision of postgraduate students

number of publications citation index


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Setting standards Who sets the standard?

How do we know:

> that standards set meet stakeholder satisfaction?> which stakeholders are more important?

> that we are using the most appropriatemeasurement tools?

> that graduates are meeting the expectedrequirements?

> that the planning process is of a high quality?


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Supporting QA External support - capacity building & guidance:

HEQC, SAUVCA, FOTIM

Internal support & co-ordination* manual

* models and frameworks

* tools

* facilitation

* staff training and development

* QAC of Senate; QIC of Faculties


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QA Challenges for MEDUNSA Creating an understanding of QA

Creating a QA culture through buy-into self

reflection & improvement, not compliance Providing financial and human resouces for QA

Developing a QA policy and protocols

Commitment to QA by executive managementthat translates into actions in practice

Internal QA separate from performance appraisal,promotion, restructuring


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QA -way forward

for MEDUNSA??? Workshop for HODs

& senior staff

Newsletter

Webpage

Departmental

workshops

Protocols

Manuals

Tools

MIS Pilot project 2001

Documents

Presentations QA