Proyecto de Tesis Titsac

7/24/2019 Proyecto de Tesis Titsac

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UNIVERSIDAD NACIONAL JOSE FAUSTINO SANCHEZ CARRION

FACULTAD DE CIENCIAS EMPRESARIALES

ESCUELA ACADMICO PROFESIONAL DE ADMINISTRACIN

INFORME FINAL DE TESIS

APLICACIN DE UN MODELO DE GESTIN ESTRATEGICA EN EL AREADE RECURSOS HUMANOS PARA OPTIMIZAR LA COMPETITIVIDAD EN LA

EMPRESA TIT SAC LIMA PERU


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Dedicamos este trabajo de investigacin

a la profesora del curso que con su

dedicacin, paciencia, esmero y

profesionalismo nos dirigi durante todoeste trayecto, con el objetivo de

ensearnos e instruirnos para nuestro

futuro profesional.


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1.3.2 OBJETIVOS ESPECIFICOS.....................................................................................11

1.4 JUSTIFICACIN.............................................................................................................. 12

1.5DELIMITACION...12

CAPITULO II.............................................................................................................................. 13MARCO TEORICO Y CONCEPTUAL........................................................................................13

2.1.ANTECEDENTES DE LA INVESTIGACIN.......................................................................13

2.2. BASES TERICAS............................................................................................................. 15

2.3. !IPOTESIS......................................................................................................................... 51

2.3.1. !IPTESIS GENERAL............................................................................................51

2.3.2. !IPTESIS ESPEC"FICAS......................................................................................51

CAPITULO III............................................................................................................................. 52

METODOLOGIA.................................................................................................................... .... 52

3.1. DISE#O METODOLGICO................................................................................................52

3.1.1. TIPO......................................................................................................................... 52

3.1.2. ENFO$UE................................................................................................................52

3.1.3. POBLACIN.............................................................................................................523.2.OPERACIONALI%ACIN DE VARIABLES..........................................................................53

3.3.TECNICAS DE RECOLECCION DE DATOS.......................................................................55

CAPTULO IV............................................................................................................................. 56

4.1. CRONOGRAMA DE ACTIVIDADES....................................................................................56

4. 2. PRESUPUESTOS.............................................................................................................. 5&

4 3 CONCLUSIONES 5'


4/62

+-,+8+ ;**9>, *, *-*?+, -9*8+, /+ /+>8 G+,-78 +,*-:* =

:>9,*:-78 + * A+> + G+,-78 E,*-:* +8 +

+* + R+:/,>, !/9*8>, 9,*:-78

+ * :>9, +/-, + +,-78H * +:8>>* + * -8>9*:-78H

:>>-8*:-78 = :>8>H = ,>?+ >> + :-9* *?>*. E *?*@> ,+ @/,--:7 ,++ *>

+7-:> = /--* * + *:/+> * - + +,/-> :>+*:->8* :*/,*H :>8 *,>, +

+,/-> +,:- * ?*:-78 /+ 120 *?*@*>+, + >>, >, 8-++, + * +9 ;*,* + 8-+ >.

S+ *9** 12 -8*.

L>, +,/*>, * :>9?* * !- + G+,-78

E,*-:* +8 + +* + R+:/,>, !/9*8>, >9


5/62

* +9*8> * +-+8:-* +9, /+ +, +,/*>, >?+8->, +8 * 8 9/= -9*8+, +8 + 9*:> + *

-8+,-*:-78 *9-8-,*-*H **8> /8* 8/+* -,-78 + 8/+*, -8+,-*:->8+,

L* *> + *:/+> * +,/+9* ?+9* +, >8+ ,+ -+8--:* + ?+9*H ,/

>9/*:-78H >, >?@+->, = * @/,--:*:-78 + * -8+,-*:-78.

E8 + C* II M*:> T+7-:> ,+ +H +

9*:> :>8:+8 *8+:++8+, ,. A,-9-,9> ,+ ;*8

+-8-> *, ;-+, = ,/

>8*-*:-78.

E8 + C* III M+>>>* +, >8+ ,+ +,> = -,+K>H * ?*:-78 * 9/+,*H :8-:*, + +:>+::-78 + *>, = :+,*9-+8>

- -7


6/62

TIT PERU SAC :>9, 9+:*>, 9, +-+8+,H ?-8* ,+-:->, +

:*-* +8 -+,>, ,+:>+, -8/,-*+, +8 +*, + I8+8-+* *+, :>9>

9*8+8-9-+8>H +8+,H +:>8,/::->8+,H 9>--:*:->8+, + 9/-8*, =+/-, > + 9*8+* ,+/* = +-:-+8+ * >, 9, *>, +,8*+, +

* -8/,-*.

I8-:-*>8 ,/, >8+, +8 1((3H :>8 + 8>9?+ + T:8-:>, I8/,-*+, + T-/8>

/?-:*>, +8 ,/ ,++ :+8* ;/*:;-,+ +8 + H

= ,.

E8 1((5 >, ?/+8>, *:*?*>, = 9*8+8-9-+8> *?+8 ,/:/,* +8 * +99*,/ MMP +8 *. *+8-8* 4453 :**> -9* /+ +, /8* :>9+,. $/+

, 9, +-+8+,H * *, + ,/, +,+*, + 8+>:-> I8+8-+* = C>8,/::-78H M+-> A9?-+8+ = S+-:->,H

C>8:+,->8+, + T*8,+ = E8+*. $/+ *:-*, * * +9*>8 9,

+, + -8+8-+* + :>8,-+*?+ -9*8:-* +8 -8*+,/:/*

*8> +8 + ,+:> :>9> .


7/62

:>8-8/*+9>, :>8 8/+,* +,*+-* + -+,--:*:-78H *-*8*8> 8/+,* , 8/+>, ,+:>+, = :>8,>-*8> 8/+,* ,-:-78 +8 + 9+:*>.

NUESTRA MISION

O+:+ * 8/+,>, :-+8+, ,>/:->8+, ++:-*, ?*,**, +8 ,+-:-> O/8>H

I88>*>H C>8-*?+ = + C>,> C>9 +8 >> > +*:->8*> * P>=+:>, :>9>

Q D-,+K> + E+9+8>, = M*/-8*-*,.

Q I8,**:->8+,Q S/9-8-,>,

Q C>8,/::-78

Q M*8+8-9-+8> = *:--*+, *-8+, /+ *9>, +,*>*.

NUESTRA VISION

S+ :>8,-+*>, *, -8/,-*, * *, :/*+, >+:+9>, = *9>, ,+-:->H :>9> *

9+@> > + *, +9 *9>.


8/62

A-9*9>, * -8-*H + +8:-*H = * :>8-?/:-78 + *, 8*,

:->, = 8/+,> 8*.o C254-2532

T*?*@*9>, :>8 ++:--* 9/8-* >?*H ?/,:*9>, 9,

*>, 8-++, + * -9.

D+8> + * +9?,+* + -8+, + >, ++8+, +8 * :>9 +,/->, /+ U8 *?*@*> +- +, /8 *?*@*> /:->H >, +,/->, /+

;*8 :>8>*> +,* ,-?--* ;* :>8:/-> /+ * /:--* +* * *

,*-,*::-78H = 8> * :>8*->. L* -8+,-*:-78 9, +:-+8+ :->8* /8 ,>+

+8>*> 8*8> /+ *,

>*8-*:->8+, :>8 +9, 9, ,*-,+:;>, -+8+8 * ,+ 9, +-:*:+,H M-+8*,

/+ >, +9, -8,*-,+:;>, * + *+8 9, * *?*@>H ,-8 +9?*> >,

+,/*>, *:*8*>, +,8 +@>, + >, +,,H +/--8>,+ 8*9-+8>

+ >, ,-,+9*, + +,-78 ?*,8>8>, +8 :>9, +,>,

>>, ,>8 ,>,+8->, * *, + /8 :>8> ,-,+9-:> + * *:--* +:>879-:*

+*-**.


9/62

,-,+9*, = -+,* = 9>-**.

S+ -8:/98 >, , + +8+* + * -8>9*:-78H 9/:;*, +:+, ,+

+8+* * -8>9*:-78 * *, +9, +*, /+* + -+9 = 9-+ +,*?+:->H

-9-*8> + *::->8* + * >9* + +:-,->8+,H /+ +, 9/= -9*8+ +8 >*

+9>-8*:-78 = :>8> +8+ >, 9-+9?>, + * >*8-*:-78 /+ +?+

,+ /8 9>+> + *,-8*:-78 + *+*, = +,8,*?--*+, = + >, 9+:*8-,9>,

>9*+, + -8:/*:-78 +8+ *, * , *?*@*>+, +, +8

* ,>/:-78 + ,/, +:*9>,H +8 :/*8> * *,-8*:-78 + ?>8>,H -8:+8->,H

+,*?--* *?>*. * /+ * >*:-78 + 8* +, +8 */9+8>H+,:>8>:-8>,+ *, :*/,*, /+ > /:+8.

L* * ,/, :+,>, :/9 :>8 >,

>?@+->, -8+8>, + +*H * :+-9-+8>, = :8-:*, *+:/**,H

>*8> 9*8+8+ * ,*-,*::-78 + >, :-+8+, :>8*8> :>8 *?*@*>+, /+


10/62

* E8 / 9+-* >, +/-, + +,-78 >, :+,>,

/8:->8*+, +8 + 8-+ :>9 + * +9,

-8/,-*+, + -/8> SAC -9* 2015

? +8 / 9+-* * T+:8>>* + * I8>9*:-78 >,

:+,>, /8:->8*+, +8 + 8-+ :>9 + * +9,

-8/,-*+, SAC + -/8> -9* 2015

: E8 / 9+-* * :>>-8*:-78 = :>8> >, :+,>,

/8:->8*+, +8 + 8-+ :>9 + * +9,

-8/,-*+, + -/8> SAC -9* 2015

E8 / 9+-* * ://* >*8-*:->8* >, :+,>,

/8:->8*+, +8 + 8-+ :>9 + * +9,-8/,-*+, + -/8> SAC -9* 2015

6 O(JETIVOS DE LA INVESTIGACION


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? C/9>* + * -8>9*:-78 +8> + -+9 =

9-+ +,*?+:-> , /8:->8*+, +8 *

+9, -8/,-*+, + -/8> SAC -9* 2015.

: D++9-8* * :>>-8*:-78 = :>8> +8 +* + +:/,>, ;/9*8>,

8*+, +8 * +9, -8/,-*+, + -/8> SAC -9*

2015

C>8>:+ ,- * -8/+8:-* + * +-,+8:-* + /8* ://* >*8-*-*

**8-** * :>;++8:-* -8+8* +8 >, :+,>, /8:->8*+, +

+:/,>, ;/9*8>, +8 * +9, -8/,-*+, + -/8> SAC

-9* 2015

& JUSTIFICACI7N

P** * +98*,+ +8 +


12/62

=* /+

,>8 >, /+ 9*:*8 * -++8:-* +8> + * >*8-*:-78 = ;*:+8 /+ *+:>8>9* = + 9+:*> ,+ 9/+*8H +>/:->8+8 = :*9?-+8.

&.%DELIMITACION

LUGAR ;/*:;-, + 9*=>.SOCIAL :>8 * +, + * +9


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L-:. P+K* G*:*H -,-> 200( E8 ,/ +,-, >:>* DIRECCIN GESTIN

ESTRATGICA DE RECURSOS !UMANOS REVISIN TERICA APLICACIN

EMP"RICA:>8:/=+ /+ * +,-78 +,*-:* +, /8 +* +I8+,-*:-78 /+ ,+ >:/, :>8:+, +8-+8+, +,+ *

+:>8>9* -8/,-* = * +>* + * >*8-*:-78H + ?+9*, -+:->,

:>8:+>,. S/ * + */8*, +8+8:-*, * 8-+ +,->8*H

*:*9-:> + -8+,-*>.

D+,+ /8 + -,* +,->8*H * G+,-78 E,*-:* 8,-+*,+C>9> /8 ,-,+9* + -+::-78 /+ -+8+ /--8>,+ +8 + 9/8> +9H + 8,-+*?+, +8 * :>9*8-*:->8+,+9, ,-,+9*, + +,-78 +,*-:* ?*,*>, +8 + :>8> /+ ,+ +8*8 +9

+-+8+8 -8+-:*:+, , 8/+>, +>, /+ -98+ * :+:-+8+

:>9, -+:->, +,->8*+, +9*8*8 8/+*, >9*, + ---


14/62

*->, >, -:>, **H >, +-,*>+, +?*+8 ,>?+ +*H >,

+->+, ?+ +*H >, :>8,/>+, -+8 + -9, +:>8>9-,*,

-8+8*8 + :>9 * 9?-> 9-:>+:>879-:> + * +9 ++-> * * +*-* +9 *

:>9*9-+8> :>9 + /8* +:>8>9* 8*:->8* +8 ,/ :>8@/8>H > + ,/, -8/,-*,

= ,+:>+, A-**H C>8+ = E,**H 1((6. P** F+88+ 1((5H +,+ ;+:;> +,

+?-> * /+ 9+@>* + :>8>:-9-+8> ,>?+ + :>9*9-+8> + *, +9 -* + >, +:>8>9-,*,.

L* :>8,+:/+8:-* -+:* +, /+ :/*8> ,+ ;*8 +8-> /+ -+8--:* *, ?*,+, + *

:>9 * *+8:-78 ;*:-* 8-++, ,/+,H :>9> >, 8+,H > *, -8/,-*,.

6 . (ASES TERICAS

GESTION ESTRATEGICA DE RECURSOS HUMANOS

E :* +-+8+ +8 * *:/*-* :>9>


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-+9 /+ 9+-* +8+ >, +,:/?-9-+8>, = ,/ * :>8* :>8 + 8* * +8 :/+8* /+ + ,-,+9* + +,-78 + +:/,>, ;/9*8>, SGR! -+8+ :>9>

9-,-78 /8*9+8* :>8:+?- * ;>9?+ +8> + * +99> /8 +:/,> /+ ;*=

/+ >9-+8+ = *-9+ /8* +*+* -8+*::-78 +8+ > ,>:-* = > +:>879-:>H ,+ 8:+8:-?+ :>9> ,/ >?@+> * >*, *, +:-,->8+, =

*::->8+, -+:-*, /+ *+:*8 * * +*:-78 +8+ * >*8-*:-78 = >, +9, B++H+.*.H 1('( C/+,*H 2005.

E,> /-++ +:- /+ *, /8:->8+, + * GR! -+8+8 /+ +,* -8++*:->8**, :>8 *,

+9, /8:->8+, + * +9+, = +*-* -++8+, *+*, / >8+,.

C2)*0- 82) *-0900/2-+3 52*H /+

?/,/+8 +*-* *, >8+, + >9* 7*,.

C2)*0- 82) *-0900/2-+3 82) /34238=) 01 80592, 8040> ? /34@+3*2 0


16/62

L0 82)8,-+* * +,-78 GR! :>9>

:*+ 8,+:/:-78 + >, >?@+->, +,*-:>,.

L0 2-+)*08=) /+ 123 410)+3 ;080 +1 10-2 410>2 -8:/=+8> *

+*H ,+ ;*:+ :>9> /8:-78 -8+* + * >*8-*:-78 = *+9,H + 9*8+*

*:-*....:>8,-+*8> /+ *8 8> ,+ ;* >*> -8+*H ?*@> /8* 8-:* :>8:+>7-:*H + 8+:+,*-> :*:+ +,*-:> = ,-,9-:> + * GR!.

P> +@+9 +8 :/?*H +8 + 9*:> + :+,> + 8*9-+8>H >8+ * GER!

@/+* /8 8 *, :>8:+8+, 9>+8*, +8 +,+

:*9 = +8-+8> +8 :/+8* *, :**:+,-:*, +


17/62

8>9*-*:-78H +*/*:-78H :+--:*:-78 > >9*:-78 :>9,

= 9 = +*:-78 + *, :>9/:->8*> -++8+, +,:/+*, =

+8>/+, +,+:;*9+8+ +*:->8*>,. A, ,/+8 * +,:/+* *9+-:*8* + * 9*8> +

M: C+*8H * ?-8-:* = * *8:+,* ,-/-+8>H :** /8* ,/ *>H >, +8>/+,

:>8/:-,*H /8:->8* = :>8,/:--,*H +,-+8+ 8:-+8+8 * /8

9-,9> +9*H + + +,*>> + *, :>9*+, :>9> /8* *+8*-* * 9+@>* * /:--* + *?*@> = >, +,/*>, + * >*8-*:-78.

1A +*?>* >, -8+8*->, + :>99-+8* >* /8 8-+ 9*8+@*?+

D+*> M*8+H 2000 C/+,* S*8>,H 2001 J-98+H 1((&H R>/+H 2002H +,

+:-H ,- ,+ *:*8* /8 8-+ 9/= +8-:> *, *?*@*>+, = :*>, +?*8 ,++ -:;*, :>9 /+ 8> 8* * -+,-* >*8-*-*. S-8 +9?*>H ,- ,+ +,*?+:+ /8 *> 8-+ +

*8-,-, = ,+ /--*8 :>9, :+,>, *8*-:>, ,+->+,. A+9,H + 9>+> ,+ :>9 =

*8>H 9, -:-9+8+ *,> *8> +8

(1)Alberto Cuesta. Tecnologa de la gestin de los recursoshumanos. Ed. Academia, Ciudad de La abana, !""#.$ag. 1%.


18/62

L* G+,-78 C>99> /+8+ + +8+*:-78 + +8*@*, :>9,+8-*,H :>8:-?+ *,

C>99> /8 *:-> = 8+ /+H * -/* /+ >>, *:>+, *8-?+,H ,+*8:>8,-+**, 8* * /:--*.

ENFOQUE INTEGRADO. GESTIN INTEGRADA DEL CAPITAL HUMANO

U8 ,-,+9* + +,-78 -8+*> SGI ,/8+ * :>9?-8*:-78 + *->, ,-,+9*, :>8 +

-8 + +/:- >:/9+8*:-78H *:--* * +,-78 = -,9-8/- :>,>, + +,-78 **8-*8 * ,/879-:* * *> H +,* +, /8* +*-* = /8* +8+8:-* +8 *, +98,-/+ /8-+8> *, 9/8+, + -8:/=+8> +++8:-*, :/**, +

-8++*:->8+, +8+ >, ++9+8>, +,, 8> :>9/8+,.

E :+,> + -8+*:-78 +8 * +,-78 +9 +, 9, /+ +,->8* + :>8@/8>

+ ,-,+9*, /+ >9*8 * +99* 8-:*H +,+ /8* +,+ + + -,* + * +,8+:**, + :+,> >?*. P** +,> ,+ -+8+8 +8 :/+8* >,

(!#Louart, ierre (!++#. %&estin de los -ecursos umanos/. $d. &estin 2, 0.1. arcelona,

$spaa. ag.23.


19/62

*9-8-,*:-78 = :/=> **9-+8>H + 9>> -8+ + >,

*K>, + 1(50 M*+> F>8*-,H 2002.

P** /8 :*9?-> *8> + H + +8>/+H :>9> + * +,*+-* = *, -+8** ,7> * >* *

+-:-+8:-* + * >*8-*:-78 :>9> -8-:*> /+ 9-+ + +,*>> + * 9-,9*H * /8*

://* + *=> = + -88>*:-78 :>8,*8+H 8> ,>> + * +:8>>* ,-8> */+* /+

, 9-+9?>, * * ;>* + +*:->8*,+H +, /8 :*9?-> *8 /8> /+

+?+ ,+ = */*H ,- ,+ /-++8 >* +,/*>, ,/+, A;*9*H 2004.

ENFOQUE POR PROCESOS EN LA GESTIN DEL CAPITAL HUMANO

L* GR! +, /8> + >, :+,>, /+ :>8>9*8 + 9*:> :+,> + :/*/-+ +9 + GR! +?+ -,+K*,+ :-+*H *,

>*8-*:->8+, = >, *?*@*>+,. L>, *?*@*>+,H , + *?*@> = :+,>, +*?*@> ,>8 *, +8-*+, /+ +?+8 :*9?-* ,/, +,*>, :>9> +,/*> + >,

:+,>, + GR!.

E8+ >, -8-:*>+, /8*9+8*+, + :+,> + +:/,>,

;/9*8>, ,+ +8:/+8*8 P>/:--* + *?*@>H S**-> 9+->H C>+-:-+8+


20/62

*?*@*>+, /+ +8 +* *?>*8H ,- 8> >, + :>9> *H ,- 8> >, + :>9> .

E +8>/+ :+,>,H :>9> /8* 8>+>,* ;+*9-+8* + * 8*?+ +*:-78 +8+ + +,*>> + >, +:/,>,

;/9*8>,H + /8:->8*9-+8> + >, :+,>,H * ,*-,*::-78 + >, :-+8+, = >,

+,/*>, +:>879-:>, + *, >*8-*:->8+,. *>8H 2001.

L* -8:/,-78 + :+,> > >, :+,>, + R! +8> + * +,-78 :+,>, +,

8+:+,*-* +8 >, 9>9+8>, +8 /+ * -++8:-*:-78 +8+ *, +9 ,+ +*-*

* +:8>>* ,-8> + ;>9?+H ,/, :>9> + :*. L* +,-78 :+,>, **8-* ++9-8* *, :>9+:*, /+

+?+8 + +8+ > +,*>* >, *?*@*>+,H *, /+ 8+:+,-* * +9H

*:--* > *+* ?*,* :>8 +8+ * /8* 8* * *8-*:-78. L*,

>*8-*:->8+, /+ +,/9?*8 +8 + //> ,+8 */+*, /+ >+8 *+:;* +

:>99-,> = :*


21/62

A:/*9+8+ +8 + 9/8> ;*8 ,/-> 9+* +8+8:-*, +8 +,+ ,+8->H ,+

/8*9+8*9+8+ *, ,-/-+8+,

% I/+)*808=) ? /+30--2112 /+ 8254+*+)803 1092-01+3.

I8+* ,-,+9*, + :*, +8 :>9*+, /+ +8 ;*?--*+,H :>8>:-9-+8>, = *:-/+, * 9*=>

/:--*.

# C0408*08=) 40-0 11+* * *, 8*, - + *:--*+, /+ +, 8*+, = 8*+, 9, +-?+,.

6 C+-*808=) /+ 103 8254+*+)803 1092-01+3.

S+ >?-+8+ +9>,*8> * :* /8 - + *:--*.

& T-0902 )*+-/3841)0-2.

E *?*@> -8+-,:- +, * 8-:* /+8+ /+ *

+8+ >, -+,>, *:>+, ,>:-*+,.

C2)3*-@88=) /+ 2-0)>082)+3 B@+ 04-+)/+) +) 10 4-8*80.


22/62

+-8-:-78 + ++>+, = :-+8+, -8+8>, = ++8>, ,/?>-8*:-78 + *, *+*, =

/8:->8+, * >, :+,>, = *8,+,*-* + +,>,.

E8 >, -9>, *K>,H :>9> , +,/+>, +8 * +,-78 >*8-*:->8* ,+ ;*:>8,>-*>H :>8 *8 -8+8,-* = 8-+ + *:+ + 9*8> -8+*

CMI

E CMI :>8,-/=+ /8* ;+*9-+8* + +,-78H /+ */:+ * +,*+-* + *

>*8-*:-78 +8 /8 :>8@/8> :>;++8+ + -8-:*>+, *>8H 2001 B*,:*

2002H N>/+-* R-+* = M+-8* L+78H 2004 P+ C*9, 9, /--*>,

,+ +8:/+8*8 +8 *, , -8+8>, = F>9*:-78 =

:+:-9-+8>.

E,,H 2001 S>> *+H 2003 S-978H 2004 F/8-,H 2005 D+

M-/+ G/98H 200& :>8 + >?@+-> + 9+- * :>8-?/:-78 + +* * * +,*+-* +

* >*8-*:-78H + +,+9 + * 9-,9* = + :/9 + >, -8+*9-+8>,

+,*-:>, +,*?+:->, H >, -8-:*>+, /8*9+8*+, ,+

+,*?+:+8 , *?*@*>+, +8

* >*8-*:-78H *+9, + +,+9 + >, :+,>, /+ ,+ *8 +8 + +*H


23/62

8*, = /+ -8/=+8 +>,*9+8+ +8 * :>8,+:/:-78 = :/9 +-:-+8+ +

*, *+*,. E8+ +,*, +8+9>, >, +,->, + :>9/8-:*:-78H >, -8++,+,H 9>->, =

8+:+,-*+,H :*:+ = +9H :>8>:-9-+8>,H *>+,H :/*-*+, 9>*+,H *,,-/*:->8+, + +,*>> ,>:->://* = :>9/8-*->H >, /,H *, 8>9*, =

,/?://*,H 9>>, = :8-:*,H +:.

E-,+8 >*, :>8:+8+, + *8 ++*8:-* ,>?+ *, :/*+, ,+ ;*8 */-->

+, 9>+>, + +,-78 + +:/,>, ;/9*8>, +8+ *, /+ ,+ +,*:*8

*/>+, :>9> !+88+ 1(('H NK+ 2002 = 2003H C/+,* 2002H N>/+-* + *

2004H P>/>8> 2005H L*+ 2005H M>*+, 2006 +8 *, +*:->8**, :>8 *,

:>9*+,H * >*8-*:-78 /+ *8> + +,-78 :>8 /9?>

+,*-:> /+ -8:/=+8 */>+, + -++8+, 8*X* = T*X+/:;- 1((&H S+8+

+ * 1(((H N>>8 = *>8 2001H P** 2002H *,> 2004H M*-8 2005.

E8 *, *-9*:->8+, 9+>>7-:*, * +,/-> + >, 9>+>, 9, *:/*+, , +:/,>, ;/9*8>,H ,+ :>8,**8 *8*, :*,--:*:->8+, :>9> */>+,

+-,+8+,H >, /+ >9*8 +8 :/+8* -+,>, +8>/+, +7-:>,.


24/62

>*8-*:->8*+, O;8,>8H 1(63 C;/:;9*8 1(&1 S:*-:>H 1('5

P-++ ]+-H 1((1 F>/8*H 1(((.

M2/+123 82) +)2B@+ /+1 0@3*+H :>8,-+* >, *?*@>, +89*:*>, +8 +,*:*

* -* -9*8:-* /+ * -+::-78 +,*-:* + >, +:/,>, ;/9*8>, -+8+ *

:>8,+/- *-8+* ,/, -9+8,->8+, :>8 * +,*+-* :>*-* +8 ,/, -,-8>,

8-++, + :/* :>+,8+ * >*8-*:->8+, + 9*=> +,*>> >*8-*->

M:N-:;>, = ]-,>8H 1('' J>8+,H 1((1.

D+ >, +8>/+, /+ ,+ +88H ,+ +8*-* +8 */+>, 9>+>, /+ -+8+8

*8 ?*,*9+8> +7-:> + E8>/+ S-,9-:> = + P>:+,>H +,*

, , + +,+ *:/>.

P** +* *+*8+ * +,-78 -8+** + R+:/,>, !/9*8>, ,+ 8+:+,-*

Q O?+8+H >9*H 9>-*H +-?/-H = +,*>* + 89+> + 8*, /+ *

>*8-*:-78 +/-++ * ,/, >?@+->,

Q D-,+K* + -9, >*8-*->, /+

:>9?-8+8 >, +,/+>, + *, 8*, = ,/, +:/,>, , >?@+->, ,+


25/62

Q P*8--:*:-78 + *, *::->8+, :>8 -,-78 * *>

Q R+-,+K> + * >*8-*:-78 +8 /8:-78 + * +,*+-*

Q 8*,-, +8 >, :+,>, + :*9?->

Q I8+*:-78 + >*, *, +*, +8 + 9*:> + >, >?@+->, +,*-:>,

L* , 9>+>, + +,-78 +,*-:* + +:/,>,

;/9*8>,H +, /+ /8* +,*+-* ++9-8** +/-++ , ;/9*8>,

-++8+, * *, +--*, */+*, >*8-*:->8+, /+ ,-/+8 /8* >-+8*:-78

+,*-:* -,-8* D=+H 1('4* F>9?/8H T-:;= = D+*88*H 1('4 J*:X,>8 = S:;/+H

1((5 J*:X,>8H S:;/+ = R-+>H 1('( M-+, = S8>YH 1('4 S:;/+ = J*:X,>8H 1('&*H

1(&'?. D+ +,+ 9>>H ,+ ,/8+ /+ *, , ;/9*8>, ,>8 8@/8> + ,-,+9*, = :+,>, /+ ,+ +,8,-,+8+, :>8 * +,*+-* +* >*8-*:-78 P+:XH

A+9,H M-+, = S8>Y 1('4 +,*>*>8 ,+->9+8+ + >9* +* , +:/,>, ;/9*8>,. E8 +

,-/-+8+ +


26/62

E8 * 9+-* +8 /+ + *9> /+

+ +8 >, :*, *8+->+,H + 9+:*> + *?*@> +/-++ + /8 ,-,+9* +-8>9*:-78 /+ :>8*?--* = +:>8>:+ > *H E, +:-H + /8 +++8+ > +,8*

+, :>9 8>H -8+9* +8

/+ * :>9 >?+8-*. I?**H 1((6.

D-:;> ,-,+9* * + /8:->8*9-+8> + 9+:*> + *?*@>H /+H *8+ >,

:*9?->, :>8-8/>, +8 +:8>>* = 9+:*>,H +9*8* /8* 9*=> +-?--* + -8,+:-78

= 9>--* -8+ + -8*,+:>-* + * 9*8> + >?*. P** +,> +, 8+:+,*-> /+ +

,-,+9* ,*8:->8+ /+ * 8* ,+* :*8+>, *?>*+,.

S-+ *9?-8 ,+ + +8,++, >9,-:>,H >+:-+8> * :>8,/9-> /8* 9*=>

?*?--* + /+ + ,+-:-> >+:-> ,+* + :*-*.

P> >* 9> /8 9+:*8-,9> /+ +,-9/+ * -8--/>

* ,+/- * +8 ,/ *?*@>H ;*:+ ** 8> ,>*9+8+ /+ ,+ + +:>8>:*8 ,/,


27/62

+8 :/*8> * :79> -8,+* * +:/,> ;/9*8> +8 *, +,*+-*, + /:--*

:>9, ++9+8>, 9+8:->8*>, + *8 * * 8>9* + :>9*H +8 +,8>:-* * 8-+ 8*:->8*H + *-?/> + /8 ?-+8 H * +9*:-78 /+ * + /8:->8*9-+8> + 9+:*> + *?*@> +8 :/*8> * *

*,-8*:-78 9, >/8* + >, +:/,>, ;/9*8>,H = +H + * 9+@>* + /:--* +8 *, +9* +,> ,+ 8+:+,-* * , /:->,H 8> ,7> +8 +

-,+K> + ,-,+9*H ,-8> *9?-8 +8 ,/ -8+*:-78 = +,*>>. P** +>H ,+ +/-++ /8

9>+> + >*8-*:-78 /+ ,+* *:+ >>,H /+ *,+/+ + :*:+ 8*:->8* +

*, 8>9*, =H *8>H >, *8>, + ,/ *8,+-?--* + /8 ,+:> * >>._ I?**H

1((6.

L> *8+-> +, + + /8 9>+> -+* + 8>9*-*:-78 + * :>9* +8 * /+ * *8,+-?--* +, /8> + ,/, 8* + 8>9*, + :>9,

+,, >8+ +,* +8,-78 * = ;*:+,+


28/62

P> +@+9 *, +, +9H * /+ 8>, ;+9>, ++-> +8 + :*

*8+->H -/,*8 +,+ ?+9* + *8,+-?--* + *, 8/+*, :>9 +8 *, +9


29/62

C/*> S-87

CONOCIMIENTOSH !ABILIDADESH ACTITUDES APTITUDES RE$UERIDAS 3

T+, E99>-H A/>8>:-9-+8>, !*?--*+, ,-:*, =9+8*+, A:-/\-8+8* A:->.

F*,+, + :+,>/:->.

A,+/*9-+8>:*-*.

E8>/+ * :-+8+.

P-8:-, +*?*@> +8 +/-= /, +9+@>*.

A9-8-,*:-78 ++:/,>,.

G+,-78

D+:-,->8+,.

R+,+, ,.

E+- +8+>8+,.

R+,+, 8>,.

R+:/8>:-9-+8>,*8+?+9*,.

V>/8* +:>>9/8-:*:-78.

T*?*@* +8

+/-.

D-,:-8 >,>?@+->, + *+9>.


30/62

E ?+9* + >9-8-> +8+8-> :>9> * :*9?-8*

:>8>:-9-+8>, = ;*?--*+, + -++8+, , *8 >* :*-* +8 +,*, +,

+99> ,+ >?,+* +8 + :/*> ,-87H >,

:>8>:-9-+8>, = ;*?--*+, +/+->, -:;>H *,

/8:->8+,H -8:/=+8 +,+ ++9+8>, +8+*+, + 9> +, *

+,*+-* + 8+>:->H ;*,* >, *:>+, +,, + >9> ,>8 >,

:>8>:-9-+8>, + *, ;+*9-+8*,. E,*, +*, + :>8>:-9-+8> ,+ *8*-*8 :>8 -,-8>,

*>, + /8-* >, :>8>:-9-+8>, *:+:* + *

,>8 9, ?-+8 + +++8+ +8>/+ ,/, :*8+>H , ,+*8 9, ++:->,.

L> /+ + :/*> ,/-++ +, /8* ,-9--/ +8 * -+::-78 + :*9?-> +8 /+ * :>9/:->8*8> = /+ *8@/8> + :*


31/62

L* 08=)K

E8 * /:-> * 9/-;*?--* +8 + H > /+ ,-8--:*

/+ + > +*-:+ *?>+, + :>8,+*:-78 +8 + H *, :>9> * +-?--* +8 +

+*H > /+ ,-8--:* /+ + > +?+ >:/>, , :/*8> + :+,> >

+/-++. C>8 * 9/-;*?--* = +-?--*H ,-8 +9?*>H 8> ,+ +-9-87 * +,, >, ,>8 +8>9-8*>, :8-:>, :>8 /8:-78 +8 *8 >-:->H +@+9H

++:-:-*H *:+*H 9+:8-:>H +:. L* 9/-;*?--* ,+ *:>9H ,/?:>8**8> >> */+> /+ +/-++ + /8*

-8++8:-78 +,* 9/8-:*:-78 =

+8+8-9-+8> +8 * >*8-*:-78H * /+ *:--* * +*-*:-78 + *, /8:->8+, + +,-78H

:>9> ,>8 * >9* + +:-,->8+, = +,8+ *8+ -9,. E8 /8 -8+8-> */:*+> ,+

>?,+7H +@+9H /+ + ?*@> 8-+ + +/:*:-78 ?,-:* = :8-:* --:/7 *

:>9/8-:*:-78 +8+ >, >, = >, 9*8>, ,/+, +8 + 9>9+8> /+ ,+ -8,*7

/8 +/- :>9. A +,>, >, +, :>,7 *:>9 +:8>7-:>.


32/62

9+:*> + *?*@>. S-8 +9?*>H * /8-* + -:;>, +,, + :>8>:-9-+8>,H

+,, +,, + * +,-78H --++8 +8> + *, *9*,

+,/-**,H > /+ +/-++ + /8 :/:/> + >9*:-78 /+ +,*?+:+ /8 ?**8:+ +8+*9?*, *:+*,H +?*,*8> * *-:->8* -:>>9* +8+ +,?+ + /+ +?+8 + :>8:/- >, 8-++, + :>9 +?+ -9-*,+

* * *-:->8* -,-8:-78 +8+ > +8+* = > +,H ,-8> ,>?+ >> +8 + *> +

/8-* *:*8** +8 *, :>9 :>8 *

8/+* -+::-78H * *8,+-?--*. M++8,H 1((&3.

SOLUCION DE TRANSFERI(ILIDAD DE LA NORMA AL MERCADO DE TRA(AJO Y

EMPLEO.

A * *8,+-?--* + * 8>9* + :>9* ,+ + ,/++ *,-8* /8 + *?*@>H *:--*8> * +-?--* -8+8*

+8 * +9--* + 8* +8+ +9 >, :>,>, +

*8,*::-78 /+ * +-?--* = 9>--* +8+*8. P** >* +,>H ,-8 +9?*>H +8

/+ ++@* * :>9 *?>*.

L*, *8,>9*:->8+, /+ ;*8 >:/-> /*8+ * -9* :** +8 *, >*8-*:->8+, =


33/62

E8 C*8*H /8 / + 8*, +8-+8+ + 9/8> +9* = +/:*->

/+ :>8>:*> +,, ?+9*, + * *8,>9*:-78

+ 9+:*> + *?*@> *8+ >, ;+:;>, ,>?+,*-+8+,. P-9+>H +8 >, *K>, 1('(1((1H 9-8> 9+->H /8> + :** +, :*8*-+8,+, + * ?*:-78 +:>879-:*9+8+ *:-*

;*?* +,*> -8>/:*> +8 /8 :+,> + :*9?-> +8 ,/ +9. S+/8>H +8 /8

:>8+> >8+ * +8+8:-* +, + *?*8>8> + 9*8> + >?* 8> :*--:** = ,/

++9 *?*@*>+, :*--:*>, =\> ,+9-:*--:*>,H ?*@> +,/+9*, >*8-*->,

+ +/-, + *?*@> = >*, -88>*:->8+, +8 + /* + *?*@>H >, +9, +,8

+:>8>:-+8> /+ * +,-78 + +:/,>, ;/9*8>, ,+ ;*:+ -* + 8+>:->.

CLFDBH 1((4.

E,+ / +7 * * :>8:/,-78 /+ * 9*=>* + *, +9+, :>8 /8 8 /8* :*--:*:-78 ?,-:* /+ +, *8-*:-78. E, + 8-+ +8 /+ ,+ , ++9+8>, +8

T*?*@*> :*--:*>H +@+ + * +,*+-* + /:--*.

o A:*9-:*H 8* = ,>:-*.

!*?--* 9*8/* = 9+8*.

T*?*@*>+, /8+*?+,


34/62

:*9?->, +8 * +98 +8 , >, ,+9+8>, 8> :*--:*> = +* 9*=>

+ 40 *K>,.

A ,>, ,+ ,/9* * +,/:/* /8+*?--* +8 + 9+:*> + *?*@> + /8 ,+9+8> +

@7+8+,H + ?*@* :*--:*:-78 = + +,*> ,>:-* 9*-8*> +8 ,+8-> +:>879-:>H ,>:-* =

://*. OITH 1((5.

L>, >, -, + *, +8 *, +98 +

*8-:->8*9-+8> 9//> /+

*9-+ :**:+-*:->8+, 9/= -+,*,. I?+9. A8+ +,* -+,-* +8 * +*:-78 +8+

*9?>, -, + *8,-+*8> * ;++>+8+-* + *, :>8-:->8+, H * +++8:-* :>98 + *?*@> *:+:* + >9-8-> + +,*

:*--:*:-78 8> -+8+ ,+8-> +, + *, /-8*, ,+/-*,H ,-8> 9, ?-+8

+?+ ,+ , + +,/*>, >?+8->, + :>8:+ :>9 * :*H 8/+*9+8+ +, + :>8+> +


35/62

L>, ++, ,/++8 *9* ,/ +/- * / /+ :>*?>*>+, /+ *?*@*8 :>8 +>,. S-8

+9?*>H /8 ?+9* :>98 +8+ >, /, + *?*@> +, /+ >, -8+*8+, 8> >*8

+,*?+:+ /8* +*+* :>8+-78 :>8 ,/ +/-.

E ;+:;> + /+ /8* 8* 8> ,+ ,-+8* :79>* +8 ,/ / + *?*@> > /+ 8> +-,*

:>99-,>H :>8-*8* = :>9/8-:*:-78H +* * * +9*8-*:->8* = * 8> >* + -> *+:/*> +8 ,/, =+:>,.

A:/*9+8+H *, 8*, ,>8 >, 99-,> = *>, *?>*+, ,>8 >, -8++,+, 8:+* +/-, + *>

+,+9.

%. N+8+3*03 4+-32)03 B@+ *+)+) 4-+/34238=) 0 10 088=)

E >?@+-> + /8 +/- +, >* /8 >?@+->H +,:-?+ M*8*8-*. E8 >* +9, -, + :>*?>*>+,H >, +, = >, *:/*>+,. M-+8*, /+ >, ,

->,>*8H 8+,H >, ,+/8>, ,-+9


36/62

A,+*+ + ?-8* *++, > +/8->8+, +8 >8+ >, :>*?>*>+,

+ >, :*9?->,H ?/+8>, >?@+->,H 8/+>, *>+,H +,*+-*,H +:.H + ,/ +9.

E8 >*8-*:->8+, +-*, + *> +8-9-+8> +, ,+8:-> + +,+ :>8:+H +8 >>

- + >*8-*:->8+, +, /8 :> 9, :>9. P> +> +, -9*8+ +-8- :>8 /

+/- / ;*:+ 9/8-:*> ;*,* + :*8,*8:->. R+:>9-+8* + ?>+.

6. D+)+ 82) 810-/0/ +1 POR QU

E ?> L-+*> !>= +:>9-+8* /+ +-8- + / + /8* +9 + /8 =+:> +,

/8* + *, :>,*, 9, -9*8+, /+ ,+ +?+ ;*:+ =* /+ +-8+ + + *

+-,+8:-* + * >*8-*:-78 > + +/- + *?*@>.

S- >, :>*?>*>+, 8> -+8+8 /8 POR QU+-8->H +8>8:+, 8> -+8+8 ?@/* 8* ,/, +,*+-*, > ;*?--*+,. L* * +8:>8* + /.

&. F)015+)*+, /+)+ 82) 810-/0/ +1 CMO


37/62

VENTAJAS DE UN EQUIPO DE GESTION EFICAZ

L*, +8*@*, *8-*:-78 + :>8,+/- /8 *?*@> +8 +/- +-:* ,>8

M+2-+3 -+3@1*0/23:>, +,/*>, + / ,>8 ,/+, * >, >?+8->, ,/,

9-+9?>, ,+ ,- + / *?*@* :>9> /8 +*+> +/-.

E +/- /+30--2110 53 *0-+03/+ /8* ,>* 8* 8> 8>:+8 >,

>?@+->, = ,+ 9+@>*8 *, +*:->8+, -8+8*+,.

C25@)808=) 53 +80>H ,+ +,*?+:+ /8 ,-,+9* + :>9/8-:*:-78 -+:*H = >,

+/-, +8+ /8-*+, -8++8>:->, =

*:+, >>, >, 9-+9?>,H /+ *+9, :>8>:+8 :79> +,8 +*:->8*>,

,/, >?@+->, :>8 >, + * >*8-*:-78.

M+2-0 /+ 10 30*3088=) 0 *2/23 123 ), 9-+9?>, + +/- *8-*:-78H :>9> * >*:-78 = + *?,+8-,9>.


38/62

E, * :-78 + :>8>:-9-+8> /+ +879+8>H + >9* /+ +,*H * 9+8>H +8 9+@>+, :>8-:->8+, + *>8+, *+:/**, ,-+9

+8*8 /* /8* +:+9*:-78 > +, >>H +, /8* 9+:* + *>, /+ +8 ,/ -8++*:-78 9*>, ,>?+ /8 ,/:+,>H ;+:;>H 9*+-* > +879+8> + * +*-*H :->8*

++9-8*> >9-8-> /+ 9* +:-,->8+, *+:/**,.

L* -8>9*:-78 9+8>, ,-8--:*-*H +8 * 9+-* +8 /+ -8/=+ +8 >,

:/,>, + * *::-78 ,+-> * ,/ +:+,

:>98>:-9-+8> 8/+> /+ ** * +:+ + 9+8,*@+.

L* +:8>>* :>8-/* >*, *, +,, + * +99> *,

>/8-*+, +,/*8+, , +9, = ,/ ,*-,*::-78 +8 + *?*@>. L* +:8>>*

, +,8*+, + :>9*9-+8> /+ >, /, ;/9*8>, +,*>**8 =

:>8-:->8* >, -, + 9* + +:-,->8+,H :+*:-78 +

/:>,H ,>/:-78 + ?+9*,H +:+*.


39/62

R++*8:-* -8>9*:-78 ++*8+ , -8>9*:-78 ,/9*:-78 + **\?*@* 9*:-78 + **\?*@* *9?-Z+*

F+-?--* -8>9*:-78 **9+8+ :>9 + 8-+ + :>99*:-78 + ** > ?*@* +--:*?--*

C/*8--:*?--* -8>9*:-78 :/*8--:*?+ , -8>9*:-78 8> :/*8--:*?+.

L* -8>9*:-78 998-*?+ = >/8*. U8* -8>9*:-78 :>98* :>8 >, ++9+8>, 8+:+,*->, /8*H +?+ +* * * >*8-*:-78 * -+9

8 :-+8+,H

:>*?>*>+,H -,-?/->+,H +*-* :+,>, +8 * >*8-*:-78H :+* /:>,\,+-:->,

:>8 /8 *> *> + *> /+ + :->8+8 * * +99 /+ * G+,-78 + I8>9*:-78 GI +?+ +*,+ * :*?>H :>8 + >?@+-> + /+ *

-8>9*:-78 *+:/** +/+ * * 8* -8-:** +8 + 9>9+8> >/8> * *, + >,

9+->, -78+>,H + +,* >9* * >*8-*:-78 +,* +8 :>8-:->8+, + +8+8* >,

(!#C


40/62

M*8+@* +-:-+8+9+8+ >, +:/,>, >*8-*:->8*+, + -8>9*:-78H 9+@>* *,

-8+,->8+, ,/:+,-*, +8 >, 9-,9>, = 9+@>* ,/ *+:;*9-+8>.

E8+8* * >, 9-+9?>, + * >*8-*:-78 +8 + 9*8+@> > * /--*:-78 + >,

+:/,>, -8>9*:->8*+,.

C>8-?/- * 9>+8-* > 8* *, *:--*+, >*8-*-*, = ,/, :+,>,

*9-8-,*->,.

D++9-8* *, 8+:+,-*+, + -8>9*:-78 ++8* + * >*8-*:-78 = ,*-,*:+*,.

C@0)/2 10 )2-508=) )2 3+ +3*2)0 9+) 28@--+) 123 3@+)*+3 4-291+503:

S+ :+* :>8/,-78 +8 >, /8:->8*->,H +?-> * +:+,> + -8>9*:-78 -88+:+,*-*.

S+ --:/* + *::+,> * * -8>9*:-78 +8> + * >*8-*:-78.

E-,+ /8* -/*:-78 +-:-+8+ + * -8>9*:-78H *78 * :/* 8> :-:/*.

S>?+:** + -8>9*:-78.

N> ,+ *>* * -8>9*:-78.


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*, 9+*, = >?@+->, + *, >*8-*:->8+, :>9> ,/ ://* = *:-/ :>8 +, *

* -8>9*:-78 +?+ ?/,:* = +8:>8* *, 8+:+,-*+, + -8>9*:-78 + ,/, +9, =

++8+,H *, :>9> */9+8* ,/, :*9*:-78H :>8 -++8+, /+8+,

-8+8*, = ++8*,H >9*+, + -8>9*+,.

L* GIH :>9> >* *:--* ++8:-*H +/-++ + 9/:;* -8+-+8:-*H ;*?--* = *--*

8 ->. C>8 +, * > *8+-> B+* A-:-* S>7*8> 9*:-78 -8:/=+ ;*?--*+, = +,+*, +8 *9-8-,*:-78H +8 +:8>>*, +

-8>9*:-78H :>9/8-:*:->8+, = :8-:*, + *9-8-,*:-78 + >:/9+8>,H +8 + 9*8+@> +;+*9-+8*, 9*+9-:*, = +,*,-:*, + 9>+*:-78H *, :>9> +8 +,-78 ;/9*8* +

:>8>:-9-+8> = >9* + +:-,->8+,.

COORDINACIN

L-*H /8-H *9>8-* >>, >, *:>, = >>, >, +,/+>, :>+:->,1.

L* coordinacin+, /8 :+,> /+ :>8,-,+ +8 -8+* *, *:--*+, + +,

-8+, + *8-*:-78 :>8 +-:*:-*. S-8
http://www.monografias.com/trabajos/hipoteorg/hipoteorg.shtmlhttp://www.monografias.com/trabajos/hipoteorg/hipoteorg.shtml


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:>9>, 9>->, :+* :>8-:>, +8+ *, +:-,->8+,

+ -:;*, /8-*+,. E,* :>99/8-:*:-78 = ?+9*, +

,-8>8-*:-78 + +:-,->8+, = *:--*+, >-8*:-78 + *, +:-,->8+, ++9+8>, + ,-,+9* /+ /*8 * :>> + >> > >*8-*>. E :+,> + >*8-*:-78 ,/8+ 8> ,7> * :+*:-78 +

, +,, +8 + +,+9 + :-+*, *+*,H ,-8> *9?-8 * :>>-8*:-78 +

+,*, ,. D-++8:-*:-78 + I8+*:-78 ,>8 *, >,

>, >, +8 +8,-78H /8* +8,-78 *8> 9*=>H :/*8>, 9, :>9, ,+*8 >, ?+9*,

:>8 /+ ,+ +8+8* + :>8@/8>.

E8 +*-*H + ?+9* 9, *+ = *8> >* /8*

*+:/** --,-78 + *?*@>H ,-8> 82)3+@- 3@ )*+-08=). E,+ ?+9* -+8+ *-*,

-9+8,->8+,

* P> /8 *>H *, :8-:*, + */ + >9* /+ ,+

**8-:+H +@+9H /8 /@> >,-:> 9, +8 *?-:*:-78H 9+-*8+ + +9 +

:8-:*, :>9> * + :>8> + /@> 9+-*8+ -9-*:-78 + :** + *?*@> :>8 > /+ ,+

:>8,-/+ >+8* *+*, +8 -+,>, , + >9* /+ ,+ +/:*8 +,

,>?+:**, + *?*@>.


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% L23 )3*-@5+)*23 /+ 10 822-/)08=)

S+ -,-8/+8 >, -, ?,-:>, + 9+-*, + :>>-8*:-78

* M+-*, >-8*:-78

? M+-*, >-8* + >> >+8.

: M+-*, + +/::-78 + 8+:+,-*+, + :>>-8*:-78

E8 +,+ ,

?+9*, + :>>-8*:-78. S>8 >, *9*>, 9+:*8-,9>, + +,*:>.

* E8 ,* + ,-,+9* * :>>-8* +8 ,/?,-,+9*,. A/ ,+ > ,-,+9* :>8 :-+> 8-+ + :>98+, +:. +8 /+ ;*= /8 9+8> *> + :>98:+> +,-8- *, ,-?+, +*:->8+, +8+ + /8* *-:/*:-78 +8 >9* + , 8-++, + :>9 + *,


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CONTROL

V+--:* /+ >> ,/:+* + *:/+> :>8 *, +*, +,*?+:-*, = *, >+8+, 1

E, + :+,> /+ /--* /8* 8*H /8 / > /8* >*8-*:-78 8->+* +

+,+9 + >9* +:-*,.

E, + :>8@/8> + >, 9+->, + +/*:-78 + /8 ,-,+9* / >*8-*:-78. E, + :*,>

+ *, *+*, +,8>*> * +8 /8

,-,+9* */>9-:> /+ 9*8-+8+ /8 *> :>8,*8+ + /@> > /8:->8*9-+8> +,-,+9* >*. E 9+:*8-,9> + :>8> ++:* :/*/-+ +,> + >, 8+,

8>9*+, = .

P/++ ,+ * /8:-78 +,-:-* + /8 ,-,+9* , 9-+9?>, +8> + >,

, +,+*>,. E, + :*,> + :>8> + * +:/+8:-* = +8> 8> :>8,-,+ ,>> +8 +--:* ,- >> * + *:/+> :>8 + H *,

-8,/::->8+, +9--*, = >, ,H -+8+ >?@+-> ,+K** *, **, = >,

+>+, , = +-* +-8:-- +8 +>,. S+ *> :>,*,H 8*, = *:>,.

PROCESO DE CONTROL


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-998 8+, , :/* /8 +,> /+ 8> >, >, :*,>,.

L* *::-78 :>+:-* * ,+ +,*?+:-+>8 + 9*8+* -8*+:/**H , * * +*-* +

>, ;+:;>, > + *, ,-?--*+, + * +9, 8>* >> >, *,, ,-?+, + *,

>8+, + * +9,H >, , :>8>+, +98

1 E,*8*-* + +,+9H 9+-> + -8,,> *9*, + /::-78

2 P>++ + >?>,H +,, = *?/,>, >, ?-+8+, + * +9, +,:->,H :+-9-+8>, + */->* = --,-78 + +,8,*?--*+,


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-,-?/-*, +8 >, >*8-,9>, + 8+*. S+ ;*:+ 8+:+,*-> /8 ,-,+9* -8+*> +

+:>+::-78H :+,*9-+8>H *9*:+8*9-+8> = ,/9-8-,> + -8>9*:-78 -9*8+ + >,

+:/,>, ;/9*8>, *, +:>9+8*:->8+, = >, ,+-:->, + ,* :>9> *,

+:-,->8+, + 8+* ,+*8 *+:/*>, * :** ,-/*:-78.

CULTURA ORGANIZACIONAL

L>, 9-+9?>, + /8* >*8-*:-78 -+8+8 + /8 >+8 ,>:-* 8*/* ,>:-+* = ,+

-8>/:*8 * /8 +8+ ,>:-* :+*> +98,+:/+8:-* +, /8* 9+:* + :>8/:*,

-98*9+8+ +8+ > +,88+> >+8 ,>:-* = > :+*> W>*8-*:-78. 1

E , + :>8@/8> + :++8:-*,H :>,/9?+,H 9*, + * :>9 + ,/ :>8-+8:-* = *?*@>A /8 8-+ -,-?+ *

://* + /8 / + 8*, >9* >9* +8 >, :>9*9-+8>,H ,9?>>,H 9->,H ->, =

*+*:>,. D+ +,* 9*8+* ,+ 9>+*8 >, +,/+9*, 9+8*+, + * +98*9-+8> +8 :** /8> + >, :>*?>*>+,.2

L*, >*8-*:->8+, -+8+8 /8* -8*-*H >?@+->, + ,/. T-+8+8 /8*8*-*H /8* 8+:+,-*H

/8 :*:+= ,+ *, :>8,-+* :>9> 9-:> ,>:-+*+,/+ -+8+8 ,/, :+,>,
http://www.monografias.com/trabajos14/personalidad/personalidad.shtmlhttp://www.monografias.com/trabajos14/personalidad/personalidad.shtmlhttp://www.monografias.com/trabajos34/el-caracter/el-caracter.shtmlhttp://www.monografias.com/trabajos16/evolucion-sociedades/evolucion-sociedades.shtmlhttp://www.monografias.com/trabajos14/personalidad/personalidad.shtmlhttp://www.monografias.com/trabajos34/el-caracter/el-caracter.shtmlhttp://www.monografias.com/trabajos16/evolucion-sociedades/evolucion-sociedades.shtmlhttp://www.monografias.com/trabajos12/social/social.shtmlhttp://www.monografias.com/trabajos4/leyes/leyes.shtmlhttp://www.monografias.com/Historia/index.shtml


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L* +,*+-*/+ 9+@> -8+ *8

:>9 = :*9?-*8+ ,+ +,/9+ +8 :>9 +8 *

://* >*8-*:->8*.

#.6. DFINICION CONCEPTUAL DE TERMINOS

GESTION DE RECURSOS HUMANOS GRH. E, * -8++*:-78 + /8:->8+, /+

*+:*8 * * +*:-78 +8+ >*8-*:-78 = +9,.

GESTIN POR COMPETENCIAS. E, * -9*8:-* +,*-:* + C*H

/+ +8+* +8*@*, :>9,+8-*,H :>8:-?+ *, C>99> /8

*:-> = 8+ /+H * -/* /+ >>, *:>+, *8-?+,H ,+*8 :>8,-+**, 8* * /:--*.

SISTEMA DE GESTIN INTEGRADO SGI.E, * :>9?-8*:-78 + *->, ,-,+9*,

:>8 + -8 + +/:- >:/9+8*:-78H *:--* * +,-78 = -,9-8/- :>,>,


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SISTEMA DE NORMALIZACION.E, * >*8-*:-78 = >9*:-78 :8-:* +,->8*

+ 9*8+* 9>/* /+ *:--* + *::+,> * >, 97/>, * 8*, :>8 -,-8>,

8-++, + >9*:-78.

CAPACIDAD TCNICA DEL OPERARIO. E, * ?*,+ + * :>9/8-:*:-78 =

+8+8-9-+8> +8 * >*8-*:-78H * /+ *:--* * +*-*:-78 + *, /8:->8+, +

+,-78H :>9> ,>8 * >9* + +:-,->8+, = +,8+ *8+ -9,.

TRANSFERI(ILIDAD DE LA NORMA.E, + + *?*@>H *:--*8> * +-?--* -8+8* +8 * +9--*

+ 8* +8+ +98* *?>*?+ /+ ->,>*H 8+, +8 * +98* *?>*?+ /+ -+8+ + -9 + ;*:+H

+9-8* /8* *+* = >* >, >?@+->, +9


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L* *+> + G+,-78 E,*-:* +8 + +* + R+:/,>, !/9*8>,

>9, :+,>, /8:->8*+, +8 + 8-+ :>9 +

* +9>* + * I8>9*:-78 >, :+,>, /8:->8*+, +8 + 8-+

:>9 + * +9>-8*:-78 = :>8> >, :+,>, /8:->8*+, +8 + 8-+ :>9

+ * +9*8-*:->8* >, :+,>, /8:->8*+, +8 + 8-+ :>9

+ * +9


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6.%.#. ENFOQUE

L* > >, ,-/-+8+, *,, + * -8+,-*:-78

9+>>7-:*

A8-,-, S8+,-, O?,+*:-78

6.%.6. PO(LACIN

L* P>?*:-78 >?@+-> +8 + +, :>8>9** 120 *?*@*>+,

*?>*?+, +8 * +9, ;/9*8>,.

6 OPERACIONALIZACIN DE VARIA(LES


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+9, -8/,-*+, SAC + -/8> -9*

2015

)3

L* :>>-8*:-78 = :>8> >, :+,>,

/8:->8*+, +8 + 8-+ :>9 + * +9, -8/,-*+, + -/8> SAC -9* 2015

)4

L* ://* >*8-*:->8* >, :+,>,

/8:->8*+, +8 + 8-+ :>9 + * +9, -8/,-*+, + -/8> SAC -9* 2015

R+/*

B/+8*

D+-:-+8+

R+/*

B/+8>

D+-:-+8+

R+/*B/+8>


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L* :>9,

/8:->8*+, +8 >, +/-, + +,-78 +8 *

+99, :+,>,

/8:->8*+, + T+:8>>* + * I8>9*:-78

+8 * +99, :+,>,/8:->8*+, + :>>-8*:-78 = :>8> +8 *

+9


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F/+ 9+-*8+ * E8:/+,*H /+ +, /8* /+8+ .

I)3*-@5+)*2 /+ -+821+88=) /+ /0*23

P** + +,/-> ,+ ;* :>8,-+*> * /--*:-78 + :/+,->8*-> +,/:/*>H :>9>

;+*9-+8* , *>, + 9-,9> /+ :>8-+8+ 12

9 ,+

*+, +8 * +9*:-78


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0 I8,*-,*::-78 D+-:-+8+

1 :* ,*-,*::-78 R+/*

2 A* S*-,*::-78 B/+8*

CAPTULO IV

ACTIVIDADESC>8>*9* + A:--*+, D-**9* + G*8

MAYO JUNIO JULIO

S+9.1

S+9.2

S+9.3

S+9.4

S+9.1

S+9.2

S+9.3

S+9.4

S+9.1

S+9.2

S+9.3

aI+8--:*:-78 =>9/*:-78 + ?+9*,.aI+8--:*:-78 + >?@+->,= @/,--:*:-78.a R+-,-78 + ?-?->**a R+:>+::-78 + *>,a E*?>*:-78 + 9*:>+7-:>a I+8--:*:-78 + ;-*:-78 + -,+K>9+>>7-:>a D++9-8*:-78 +*-*?+,


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&. #. PRESUPUESTOS

CONCEPTO COSTO

C23*2 /+ P-2/@88=)

Q T-0)342-*+Q M0*+-01 9912-82Q F2*282403Q I)*+-)+*

C23*2 /+ O4+-08=)Q "*1+3 /+ +38-*2-2

S. %6$

S. %#S. %$S. S. 6

COSTO TOTAL S %'6


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&.6. CONCLUSIONES

L* GER!H :>8-:->8** + +,*>> = >, *+*8>, :-+8-:>

:8-:>, ;* +>/:->8*>H *8,-*8> + * *-:->8* *9-8-,*:-78

+ 8* * /8* +,-78 :>8 +8>*>, +8>/+, = /8* -8/+8:-*++9-8*8+ ,>?+ * /:--* = >, +,/*>, -8*+, + *

>*8-*:-78.

E,> ;* :>8-:->8*> /+ * +8+8:-* + * *:/* GRR! ,+

9*8--+,+ ;*:-* /8 +8>/+ ,-,9-:>H /8* +,-78 +,*-:* :>8

+8>/+ *:->H >-+8** * * >9*:-78 = +,*>> + :* = :>9> :+,> -8+*> /+ *+* *>.

L* +,-78 :+,>, +, /8* ->,>* :*/+ >* * :-+8+. E, /8 :*9-8>

+>,> *8-* = +,->8* *, *:--*+, /+ :+*8 *>


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.%. FUENTES (I(LIOGRFICAS

ETINH J>+.P>-:*H >?-+8> = ++8:-* + *, >*8-*:->8+,. 1* E-:-78. E-.

P+8-:+ !*. A+8-8*. 2000. P


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;+8+8.:>9\2013\0(\1(\+,->8+*+8>

:>9:-*+,*8/+*+8*@*:>9,.X+8d'U1!;VXC2]CF10030>F44*T;+--\


59/62

ANEO

MATRIZ DE CONSISTENCIA

PRO(LEMA O(JETIVOS HIPTESIS INDICADORES MEDIDA

PRO(LEMA GENERAL

E8 / 9+-* * *+> + +,-78

+,*-:* +8 + +* +

+:/,>, ;/9*8>, >9, :+,>,

/8:->8*+, +8 + 8-+

:>9 + * +9+> +

+,-78 +,*-:* + >,

+:/,>, ;/9*8>, >, :+,>, /8:->8*+, /+

-8:-*8 ,--*9+8+ +8 +

8-+ :>9 + *

+9> + >, +/-, +

+,-78 , /8:->8*+, +8 *

+9 + G+,-78

E,*-:* +8 + +*

+ R+:/,>,

!/9*8>, >9, :+,>,

/8:->8*+, +8 + 8-+

)1

L>, +/-, + +,-78

>, :+,>,

/8:->8*+, +8 + 8-+ :>9

+ * +9>* + * I8>9*:-78

>, :+,>,

/8:->8*+, +8 + 8-+ :>9

+ * +9>-8*:-78 = :>8>>, :+,>,

/8:->8*+, +8 + 8-+ :>9

D+-:-+8+

R+/*

B/+8*

D+-:-+8+

R+/*

B/+8*

D+-:-+8+

R+/*B/+8>

59


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TIT SAC. L-9* 2015

? +8 / 9+-* *

T+:8>>* + * I8>9*:-78

>, :+,>,

/8:->8*+, +8 + 8-+

:>9 + * +9>-8*:-78 = :>8>

>, :+,>,

/8:->8*+, +8 + 8-+

:>9 + * +9*8-*:->8* >,:+,>, /8:->8*+, +8 +

8-+ :>9 + *

? C/9>* + * -8>9*:-78

+8> + -+9 = 9-+

+,*?+:-> , /8:->8*+, +8 *

+9>-8*:-78

= :>8> +8 +* + +:/,>,

;/9*8>, 8*+, +8 *

+98>:+ ,- * -8/+8:-* +

* +-,+8:-* + /8* ://*

>*8-*-* **8-** *

:>;++8:-* -8+8* +8 >,

:+,>, /8:->8*+, +

+:/,>, ;/9*8>, +8 *+99 + *

+9>* + *

-8>9*:-78 >, :+,>,

/8:->8*+, +8 + 8-+

:>9 + *

+9>-8*:-78 =

:>8> >, :+,>,

/8:->8*+, +8 + 8-+

:>9 + *

+98*

>, :+,>,

/8:->8*+, +8 + 8-+ :>9

+ * +99, :+,>,/8:->8*+, +8 >, +/-, +

+,-78 +8 * +99, :+,>,

/8:->8*+, + +:8>>* + *

-8>9*:-78 +8 *

+9

I8,*-,*::-78R+/*

,*-,*::-78

I8,*-,*::-78

R+/*

S*-,*::-78

61


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+9*8-*:->8*

>,

:+,>, /8:->8*+,

+8 + 8-+ :>9

+ *

+99, :+,>,

/8:->8*+, + :>>-8*:-78 =

:>8> +8 * +99, :+,>,

/8:->8*+, + ://*

>*8-*:->8* +8 *

+9*?>*> +?+ + +8+ +8 :/+8* *, ,-/-+8+, 9+-*,

63

ITEMS G+,-78 +,*-:* +8 >, :>*?>*>+, 9


62/62

0 +-:-+8+.1 +/*.2 ?/+8*.

65

PERU SAC1 E8 / 9+-* :>8,-+* /+ >, +/-, +

+,-78 >8+, +,*-:*, +

*?*@*> +8 * +98,-+* /+ * T+:8>>* + *

I8>9*:-78 >8+, +,*-:*,

+ *?*@*> +8 * +98,-+* /+ * :>>-8*:-78 =

:>8> >8+, +,*-:*, +

*?*@*> + * +98,-+* /+ * ://*

>*8-*:->8* >8+, +

*?*@*> + * +9*> U. I8-:-*-*H+-?--* , /+ ,+ /:+8 +8 + +8>8> + *

+9 +8 +/-H >9-8-> 8*H :+*:-78 +

8/+>, 9>+>, +,*-:>, = 9+8*+, +8 *

+9 :>8,-+* * :>9, +/-, :>99+->,

= -89-:>,

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