RAFAEL SERRANO9175 DOMINA ROYAL ST. LAS VEGAS, NV 89148.

(702) 236-4741PROFESSIONAL SUMMARYExperienced System Administrator committed to maintaining cutting edge technical skills and up to date industry knowledge of Casino Gaming. Veteran systems architect with expertise in coding, application design, defined architectures and successful project leadership. System analyst specializing in object-oriented analysis and design.

TECHNICAL SKILLS Exchange 2013 Oracle 11i and Oracle R12 Active Directory SOX & PCI Audits Coding and modularization Casino Gaming ACSC Version 10.1- 12.0

Cloud (O365) Powershell Scripting Project Manager Assessments (JIRA)

Equis Casino Cage operations Network maintenance System upgrades Cage Auditing System backups Casino Accounting Data backup and retrieval

Casino Player’s Card reward programmer

Product templates Hotel operations (LMS and PMS) VMWare Bombgaurd (VM) VLAN, WAN, and CISCO Remote access technology Financial analysis Excellent communication skills Security and Risk Management training QA tools Waterfall Systems Development Life

Cycle (SDLC) Data Analytics Enterprise Software technologies ISeries (AS/400) Infinium Mitigation plan development Microsoft Lync 2015 Admin

EDUCATION ORACLE R11 & R12 Administration Training High Technical Institute - Phoenix, AZ - Bachelor of Science: Computer Electronics/Science Learn the basic IBM DOS commands Learn electronic power systems Create motherboards and AM radios Certifications: PCI Awareness Certification, CRM Administration and Support Certification, and CISSP

Certification (on-going)

WORK HISTORYBARRICK GOLD LAS VEGAS, NV JULY 2015 TO CURRENTIT Compliance Administrator & Access Management

Provisioning and Deprovisioning Access through 35 applications Creating New Active Directory Accounts for New hires, Contractors, Vendors, and Summer Students Adding specific responsibilities security functions to each user in Oracle R12 Create an infrastructure for Access Control tools, and creating documentations. Create encrypted security password for credentials for each new user or current employee Establish communication tools for communicating with all mine sites and Joint Ventures. Integrating South America Oracle and North America Oracle with One system of provisioning technics Document and create SOP for IT Compliance, Finical Compliance and, business processes.

LAS VEGAS SANDS CORPORATION LAS VEGAS, NV SEPT 2008 TO JAN 2015Application Support and Identity & Access Management Level II, Aug 2012 to Jan 2015

IT Security-Identity & Access Management Provision and de-provision user and group accounts on Gaming and Non-Gaming Change applications

Daily reporting of assigned Security Administration team member’s productivity Provision user and group accounts within Microsoft Active Directory and AS/400 environments Support customer projects, performing assigned tasks while working on a defined deadline Assist with periodic access reviews of user account access Create ACSC menus with functional keys for each department Set levels for each job classes associated with each group profile Implement an ACSC Matrix that will allow other departments to see changes to Job classes Created VM with VMWare to access IGT and WMS Gaming Reports for IT Compliance Generate ACSC reports for IT Compliance for PCI, and SOX reviews Run queries in ACSC to show data tables and see subsystems for security access Established compatibility with third party software products by developing program for modification and

integration Coordinated with systems partners to finalize designs and confirm requirements Provided continued maintenance and development of bug fixes and patch sets for existing web

applications Implemented company policies, technical procedures and standards for preserving the integrity and

security of data, reports and access

Built application platform foundation to support migration from client-server product lines to enterprise architectures and services

Consistently met deadlines and requirements for all production work orders

Quality Assurance Software Analyst Sept 2008 to October 2012 The ultimate goal of the quality assurance analyst on ensuring that the system or project remains useful

and provides the intended services Work with System team to connect Windows Server 2008 to Web applications. Quality assurance analysts track processes and activities and attempt to preemptively identify issues They perform research to determine whether incidents occur due to system or user issues They file system issues with the IT area via incident reports or incident tickets and track them in an

incident database; they devise new processes and recommended them to management for user issues Develop a TEST environment for ACSC 10.1 to do Black and White Box testing They work with test plans using company's formats and templates to improve the final product

FREELANCE CONSULTING LAS VEGAS, NV FEB 2007 TO JUNE 2008Computer Engineer – Contract – Robert Half Agencies

Implement MICROS, ALOHA, and Infogenesis POS for Security company Freelance Computer Repair, Creating and maintaining websites for Real Estate Agents Take phone calls for foreclosures, and create documents for the Real Estate agent for their clients Coordinated with systems partners to finalize designs and confirm requirements

GGS LAS VEGAS, NV JUNE 2006 TO JAN 2007QA System Analyst

Assisted MGM Corp, publicly traded companies, gaming and regulatory clients identify and mitigate risks of Direct and indirect loss, Brand Damage, Security Breaches, Political embarrassment and regulatory penalties that may result from the use of information technology

Schedule meetings and run daily pre-audits, such as documenting release notes, creating test scripts, and training MGM Staff on the software for the following programs OPRA, Audience View, LMS for Mandalay Bay and Excalibur, Timelox, and MGM Corps ICOPS

FREELANCE CONSULTING LAS VEGAS, NV JUNE 2006 TO JUNE 2006Computer Engineer – Contract

Mandalay Bay Hotel and Casino - In a Help Desk environment, support of all Mandalay Bay Department with its computers, networking, setups of PC, setting up network printers and installation of its department software

Carrying equipment and testing network jacks for Hot or Cold spots Configuring CMS settings, and created Epiphany Tickets for Mandalay Bay Network Engineering

Department Freelance Computer Repair, Creating and maintaining websites for Real Estate Agents Take phone calls for foreclosures, and create documents for the Real Estate agent for their clients Coordinated with systems partners to finalize designs and confirm requirements

MICROS SYSTEM INC LAS VEGAS, NV OCT 2005 TO FEB 2006Implementation Specialist

Documentation, including preparation of training outlines, of customer specific databases and report packages, based on customer specifications and established standards

Analyze centrally developed Customer Specific database, reports, documentation, and related applications

Modify computer database, and related reports and documentation as required to further prepare and ready the Customer's system for installation

Consult with Customers to determine and review hardware, software, or system functional specifications and obtain initial Customer sign-offs prior to system installation

Conduct End-User staff and/or management training which includes staging and set up/breakdown of equipment, to ensure a smooth installation process and minimize post-installation support requirements

Provide "live" support coverage at Customer sites on and after the system "live" date as budgeted and required by the Customer to ensure a smooth transition to their new system and minimize post-installation support requirement

HCA SERVICES LAS VEGAS, NV OCT 2004 TO OCT 2005Discrepancy Analyst

Responsible for logging all discrepancies and correcting non-payment related discrepancies Account includes all Sunrise, Mt View, and Southern Hill for the following Payers HSPC, Sierra, MCC, and First Health Creating a SOX underpayment procedure program, and train staff

JERRY'S NUGGET CASINO LAS VEGAS, NV AUG 2003 TO AUG 2004Database Supervisor

Responsible for developing database for Marketing using Crystal Reports Maintaining and Updating CDS Gaming software and training staff how to use the programs Run Mail distributing software for marketing team Managing daily data from SLOTS, PIT, KENO, and BINGO Using an SQL database to create reports, and

raw data

BFD PRODUCTIONS LAS VEGAS, NV OCT 1999 TO AUG 2003Project Manager

Coordination of scheduling strategies for data network installations AT&T digital and channel service units Manage and produce Interactive Voice Response system programs for 800/900 clients Programming IVR in a UNIX system Create Flowcharts in Visio for schematic purposes