Sgs Ssc Iso9001 2008 Webinar en 09

7/27/2019 Sgs Ssc Iso9001 2008 Webinar en 09

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ISO 9001:2008

The Truth

about theChanges


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Presentation Host:

Paul Stock ISO 9001 Product Manager

Question and Answer Host:

Peter Crack International Training Manager


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Introduction to webinar Systems

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QUESTIONS?

There will be a question and answer session at

the end of the presentation. Please utilise the

question box to submit a question.


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ISO 9001:2008 The Truth aboutthe Changes


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Joint IAF / ISO Communique

They have recognized that ISO 9001:2008 introduces no new requirements.ISO 9001:2008 only introduces clarifications to the existing requirements of ISO

9001:2000 based on eight years of experience of implementing the standard

world wide with about one million certificates issued in 170 countries to date. It

also introduces changes intended to improve consistency with ISO14001:2004


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They have recognized that ISO 9001:2008 introduces no new requirements.

ISO 9001:2008 only introduces clarifications to the existing requirementsof ISO 9001:2000 based on eight years of experience of implementing the

standard world wide with about one million certificates issued in 170 countries todate. It also introduces changes intended to improve consistency with

ISO14001:2004


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ISO14001:2004.


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ISO14001:2004.The

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The Truth about the Changes

1.1 General

a) needs to demonstrate its ability to consistently provide product that meets

customer and applicable statutory and regulatory requirements, and

b) aims to enhance customer satisfaction through the effective application of the

system, including processes for continual improvement of the system and the

assurance of conformity to customer and applicable statutory and regulatory

requirements.

NOTE 2 Statutory and regulatory requirements can be expressed as legal

requirements.


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4.1 General requirements

NOTE 2 An outsourced process is identified as one needed for the organizations

quality management system but chosen to be performed by a party external to

the organisation.

NOTE 3 Ensuring control over outsourced processes does not absolve the

organization of the responsibility of conformity to all customer, statutory and

regulatory requirements.


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4.2 Documentation requirements

4.2.1 General

NOTE 1 Where the term documented procedure appears within this International

Standard, this means that the procedure is established, documented,

implemented and maintained. A single document may address the requirements

forone or more procedures. A requirement for a documented procedure may be

covered by more than one document.

4.2.3 Control of documents

f) to ensure that documents of external origin determined by the organization to be

necessary for the planning and operation of the quality management system areidentified and their distribution controlled


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4.2 Documentation requirements

4.2.1 General

NOTE 1 Where the term documented procedure appears within this International

Standard, this means that the procedure is established, documented,

implemented and maintained. A single document may address the requirements

for one or more procedures. A requirement for a documented procedure may be

covered by more than one document.

4.2.3 Control of documents

f) to ensure that documents of external origin determined by the organization to be

necessary for the planning and operation of the quality management system areidentified and their distribution controlled


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5.5.2 Management representative

Top management shall appoint a member of the organizations management

who, irrespective of other responsibilities, shall have responsibility and authoritythat includes


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6.2.2 Competence, training and awareness

The organization shall

a) determine the necessary competence for personnel performing work affectingconformity to product requirements,

b) where applicable, provide training or take other actions to achieve the necessary

competence


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6.3 Infrastructure

c) supporting services (such as transport, communication orinformation systems)

6.4 Work environmentNOTE The term work environment relates to those conditions under which work

is performed including physical, environmental and other factors (such as noise,

temperature, humidity, lighting, or weather)


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6.3 Infrastructure

c) supporting services (such as transport, communication or information systems)

6.4 Work environmentNOTE The term work environment relates to those conditions under which work

is performed including physical, environmental and otherfactors (such as noise,

temperature, humidity, lighting, or weather)


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7.2.1 Determination of requirements related to the product

NOTE Post-delivery activities include, for example, actions under warranty

provisions, contractual obligations such as maintenance services, and

supplementary services such as recycling or final disposal


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7.3.1 Design and development planning

NOTE Design and development review, verification and validation have distinct

purposes. They can be conducted and recorded separately or in any

combination, as suitable for the product and the organization

7.3.3 Design and development outputs

NOTE Information for production and service provision can include details for the

preservation of product


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7.3.1 Design and development planning

NOTE Design and development review, verification and validation have distinct

purposes. They can be conducted and recorded separately or in any

combination, as suitable for the product and the organization

7.3.3 Design and development outputs

NOTE Information for production and service provision can include details for the

preservation of product


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7.6 Control of monitoring and measuring equipment

NOTE Confirmation of the ability of computer software to satisfy the intended

application would typically include its verification and configuration managementto maintain its suitability for use


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8.2.1 Customer satisfaction

NOTE Monitoring customer perception can include obtaining input from sources

such as customer satisfaction surveys, customer data on delivered product

quality, user opinion surveys, lost business analysis, compliments, warranty

claims, dealer reports

8.2.2 Internal audit

Records of the audits and their results shall be maintained


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8.2.1 Customer satisfaction

NOTE Monitoring customer perception can include obtaining input from sources

such as customer satisfaction surveys, customer data on delivered product

quality, user opinion surveys, lost business analysis, compliments, warranty

claims, dealer reports

8.2.2 Internal audit

Records of the audits and their results shall be maintained


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8.2.3 Monitoring and measurement of processes

NOTE When determining suitable methods, it is advisable that the organisation

consider the type and extent of monitoring or measurement appropriate to each

of its processes in relation to theirimpact on the conformity to product

requirements and on the effectiveness of the quality management system

8.2.4 Monitoring and measurement of product

Records shall indicate the person(s) authorising release of product for delivery to

the customer


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8.2.3 Monitoring and measurement of processes

NOTE When determining suitable methods, it is advisable that the organisation

consider the type and extent of monitoring or measurement appropriate to each

of its processes in relation to their impact on the conformity to product

requirements and on the effectiveness of the quality management system

8.2.4 Monitoring and measurement of product

Records shall indicate the person(s) authorising release of product for delivery to

the customer


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The Truth about the Changes - Transition

Certification of conformity to ISO 9001:2008 and/or national equivalents

shall only be issued after official publication of ISO 9001:2008 (which hasnow taken place) and after a routine surveillance or recertification audit

against ISO 9001:2008.


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Validity of certifications to ISO 9001:2000

One year after publication of ISO 9001:2008 all accredited certifications

issued (new certifications or recertifications) shall be to ISO 9001:2008.

Twenty four months after publication by ISO of ISO 9001:2008, any

existing certification issued to ISO 9001:2000 shall not be valid.


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Validity of certifications to ISO 9001:2000

One year after publication of ISO 9001:2008 all accredited certifications

issued (new certifications or recertifications) shall be to ISO 9001:2008.

Twenty four months after publication by ISO of ISO 9001:2008, any

existing certification issued to ISO 9001:2000 shall not be valid.


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End of presentation - thank you for your participation


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QUESTIONS?

There will now be a question and answer

session. Please utilise the question box to

submit any questions.


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Implementation issues

What do you, as an organisation, have to do in relation to these changes?


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Familiarise yourself with the changes to the standard.


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Assess the impact on each function, department, process, area within your

organisations current Quality Management System.


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Where applicable, take appropriate action (implementation) to ensure thatyour organisation complies with the amendments in ISO 9001:2008.


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Monitor and measure your processes and product against policies,

objectives and requirements for the product and report the results.


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Monitor and measure your processes and product against policies,

objectives and requirements for the product and report the results.

Take further actions to continually improve the performance of theprocesses.


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DO

CHECK

ACT

PLAN

We cannot stand still or slip backwards. We must go forward now together.

Gerald R. Ford


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Any further questions or request for information can

be obtained by contacting:

SGS United Kingdom Ltd

Systems & Services Certification

SGS House

217/221 London Road

Camberley

Surrey GU15 3EY

United Kingdom

Tel: +44(0) 1276 697999Fax: +44(0) 1276 697696

Email: [email protected]

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Sgs Ssc Iso9001 2008 Webinar en 09