Over any four week period, more than 1 in 8 Australians aged 14 and over will look up government information and services online.1
55% of them face a problem while using online government services.2 Small business owners are the most likely to have accessed a government website in the last four weeks, followed by job-seekers, parents and workers.1
1. Roy Morgan Single Source (Australia), April 2010 - March 2015; 2. Boston Consulting Group, 2014, 2014 Digital Government Survey – Australia Fact-base
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A working prototype to improve online service deliveryGOV.AU
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not how government worksBuilt around user needs
Seven projects Six government agencies Millions of users 20 weeks to a better service Starting in October 2015
Working with states and territories 4 Commonwealth agenciesMillions of users 20 weeks to a better service Starting in October 2015
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Starting a new businessBusiness registrations
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International movement of goodsImporting goods into Australia
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Accessing health benefitsMedicare enrolment
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Looking after your healthOutpatient appointment booking