Office Solutions
Presentation to NWPCSS
March 13th 2014
Delivered by Mike Low / Stuart Derbyshire
Office Solutions
Agenda
• Spend Figures 2013/14
• Review of MPP – lines of engagement 2014
• MPP New Figures by Consortium
• Marketing
• E-procurement update
• New Account Managers
• Call Plans
• Closed Loop
• Office Depot & Office Max merger update
• AOB
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Education Spend 2013/14
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MPP Account Management Approach
• E-proc – the majority of end user are now online.
• Compliance – Frameworks for Bulk paper and individual universities going out to tender for Ink and Toner, limit the one stop shop approach through this agreement.
• Weekly Delivery – Multiple end users, not all on one campus.
• Payment in 10 days – Credit card transaction no problem, however, invoicing customers still take 30 days and in some exceptions end user budget holders delay payments by up to 60 days…
• 2014 MPP Plan – To meet with each Consortium and go through contract compliance by University.
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MPP VALUE 2012/13
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Marketing Update:
• P1 – New Products P2 – First Aid P3 – Health & Safety
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E-Procurement update…
• Science Warehouse
• Entering a new contract with SW as of April 2014, which includes reduced Transaction fees for Office Depot from 3% to 1.5%.
• Office Depot will manage the price uploads per SW customer, this will assist OD and the Universities with a clear picture as to what has changed instead of being told pricing and UOM have changed significantly.
• The VAT issue has still not been resolved by SW, but it is in there pipeline to complete….
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Current Members using Science Warehouse
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New Account Management
• Diane Hallet – HEPCW• 8 years Office Supplies Experience, Welsh based Account Manager• Covering Public Sector and Education
• Ellie Hendrey – Inside sales• Ellie has over 3 years Office supplies experience, and has joined the team since
November 2013, Ellie looks after Education customers only whose spend ranges from 0 to 45K
• East Anglia/North London – TBC• Still searching
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Account Management Activity
• 20 day call cycle plans
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Closed Loop Update
• Update sheets to each member
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Office Depot & Office Max update
• Stuart Derbyshire
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AOB
• AOB
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Thank you