Omg, llc presentation 2-2015 sm

Copyright 2015 OMG, LLCConfidential

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Onsite Managed Services Solution


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Who We Are

• OMG, LLC, headquartered in Louisville, Kentucky is a wholly-owned subsidiary of United Communications, Inc., which also owns United Mail, LLC located in Louisville, Kentucky and Cincinnati, Ohio. United Mail is a provider of mail services, electronic billing and document management, digital printing and digital marketing tools. OMG operates independently from the affiliated companies.

• OMG excels at managing and optimizing service centers

• OMG simplifies your support areas, improves performance and delivers cost savings

• OMG assumes total responsibility for all services provided, from personnel management to equipment selection and maintenance

• OMG's primary goal is to bring our industry expertise to you so you can focus on your core business activities

OMG – Your Onsite Managed Services Solution!


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We Help You

• Implement New and More Efficient Processes & Procedures

• Discover and Document Savings that go directly to your Budget Bottom Line

• Focus on Your Core Business

• Eliminate Personnel Issues and Lost Days Due to Absences

• Monitor and Measure Volume Trends by using Advanced Technology in Intelligent Dashboard Reporting

• Improve Services to Your Customers and End Users

• Reduce Costs to Achieve Growth and Profitability

• Reduce Administrative Efforts in Other Departments


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Why Choose OMG?

Facilities Management is our core service - we are the “experts” at what we do

Over 22 years successfully managing people, production, and processes Our Team Members are industry trained, certified and educated so they can

continually analyze processes to find cost savings and value-add for you We are experienced in providing a seamless transition for companies with

multiple sites and business entities We are flexible and adaptable to your needs and expectations We understand and support your business vision and future goals by

becoming your strategic partner



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Client Savings 2011-2014

2011 $121,852 $621,363 $188,861 $19,971 $952,048

2012 $819,344 $981,318 $272,198 $64,819 $2,137,680

2013 $871,768 $1,412,633 $315,098 $682,188 $3,281,688

*2014 $590,161 $1,050,205 $174,142 $555,561 *$2,370,071

Totals $2,403,127 $4,065,519 $950,300 $1,322,540 *$8,741,489

Historical Site Savings Comparisons By Industry

Manufacturing Healthcare InsuranceFinancial Services

& Education Totals

*2014 Through August

OMG has saved our clients over $8 million dollars in the past 4 years



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Mailroom Management & Professional Services

• Mail Center Operations Management (incoming, outgoing & interoffice mail)

• Postage Cost Savings• Mail Piece Design Experts-Automation

compatible• USPS & Overnight Mail/Package

Processing• Mail Stop/Mail Code Database

Administration• Address Verification/Move Update

compliance• Quality Control/Manage spoiled postage• Return Mail processing/Resolution• Equipment consultation and

recommendation• Tracking System – Accountable Mail

Tracking• Remittance Processing

• Document Assembly/Fulfillment (folding and inserting)

• Process Analysis and Improvement• Reporting and data analysis• Industry and Project Consulting

Front and Back Office Services• Reception and Switchboard• Front desk, Administrative• Kitchen Maintenance• Fax Management• Facilities Maintenance• Conference Room Management• Supplies Management• Historical & Day-Forward Scanning



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Managed Print & Document Management

Document/Print Shop Services Digital and Offset Reproduction In/Off-line Bindery Services Graphic Design & Forms Creation Paper to Digital Form Conversions Supplies and Throughput Management External Print/Mail needs for Liaison Document Assembly & Fulfillment Desktop & Project Delivery

MFD/MFP Fleet Management Service Reporting and Call Management Meter Collection and Reporting

MFD/MFP Preventative Maintenance Basic upkeep: cleaning, paper fills, etc. Device Monitoring via Network alerts Supply and Inventory Management Coordinator for equipment Moves and Installs Print Driver Support and Basic Setup

Forms Design & Creation to obsolescence Document Assembly/Fulfillment Document Capture, Storage & Retrieval Records Management (physical or digital) Business Process Flow & Reengineering Database Administration Technological Evaluation eDiscovery Asset Tracking Programming Imaging via several processes:

– File Preparation– Scanning, Indexing, Data Archiving– Electronic Filing– OCR / Document Enhancement– Quality Control– File Tree Initiation



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Healthcare Central Supply

Keep Storeroom clean, organized, and labeled properly (shelves, floors, and signs)

Resolve order discrepancies by communicating with vendor; inform appropriate department(s) of delays/problems

Use Hospital Tracking Software to ensure products are accounted for at all times (MMIS)

Maintain Quality Control Standards and prepares reports to Client Liaison

Ensure Proper Receipt, Storage, Issuance, and Delivery of Equipment, Materials and Supplies Inspect all deliveries for damage Check accuracy and quality against

packing slip for any discrepancies Process and document returns and

UPS shipping Replenish crash carts and isolation

carts daily, as necessary Assess stock levels at least quarterly

to advise of any necessary and/or seasonal changes


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Logistics/Courier Services and Shipping & Receiving

Logistics & Fleet Services• Bio-Hazardous samples and other lab materials, mail, packages, supplies

and records• Advanced Mapping Software to optimize routes and deliveries• Other: Moving/Transporting services for small to medium size equipment,

parts and supplies from one location to another as requested• Vehicle purchasing and assisting in the liquidation of outdated vehicles• Fuel and Maintenance Program• Real-time reporting

Shipping & Receiving Management• Dock Receiving/Chemical Docks• Package Distribution & Tracking• Certified/Accountable Tracking• Receiving/Distribution Management• Sales/Marketing Materials Fulfillment• Shipping Logistics – 3PL’s and Courier


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United Mail Product & Services Offerings

Mailing Services • (ISO Certified, Variable Data Printing, Co-

Mingling, Inserting & Finishing, Tipping, Inline Matching and Metering)

Variable Laser Imaging • (B/W, Full & Highlight Color, Customized

Letters & Forms, and Statement Processing)

Data Services • (CASS, LACS, DP, Full Service IMG &

Confirm, NCOA Link and Response Survey Tracking)

Web to Print Software Services

Sales/Marketing Materials Fulfillment

Electronic Web Services (Customized Delivery Methods -

Personalized URL’s, E-Mail Blasts and E-Statement/E-Payment Processing)

List Services (Mail List Acquisition, Set-up & Maintenance

and Radius Mapping & Demographic Selects)

Certifications: ISO 9001 : 2008 Certified (Quality Assurance) SOC2 Type 2 Certified (Data Security) USPS IMB Full Service Certified USPS Mail Anywhere Anytime Certified


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How YOU Benefit

• Immediately receives the cost savings benefits driven by OMG’s recommendations

• Receives trained and experienced team members to ensure a smooth transition • Receives a customized annual Business Plan mirroring client’s overall business

initiatives• Receives a detailed Service Level Agreement • Receives Standard Operating Procedures for all onsite services• Receives Business Intelligent Reporting through a Dashboard Reporting System

that is available online 24/7• Receives a Seamless collaboration between all service center areas which streamlines

production• Receives documented industry compliant Security Guidelines• Receives client end user training creating higher productivity and substantial cost

savings• Receives Industry Certified and educated staff


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HIPAA ComplianceYour Benefit in Knowing

HIPAA Audits are becoming the norm for many Healthcare organizations. The office of Health and Human Services (under the umbrella of the Office of Civil Rights) has found a way to provide funding for programs such as Medicaid, Medicare and other “meaningful use” projects. The following are a few key facts that would benefit you to know, in addition to your company for being HIPAA compliant.

For every dollar the government spends on HIPAA Audits, they receive twenty dollars back in fines. HIPAA auditor’s are typically outsourced and they become the “judge, jury and executioner” in terms of

what is “in breach” and what will be fined. The amount of HIPAA breaches has grown from 9,500 in 2011 to an estimated 75,000 for 2015. Each

breach averages a $50,000 fine, or for 2015 over $3.75B in total revenue. A breach happens most often by the people who work for the Healthcare organization or by one of its

Business Associates (BA). The following are just a few business attributes that can lead to a HIPAA breach:

Sharing passwords or too many Administrative Passwords Passwords not complex or updated No “auto log-off” or screen saver and no back-up policies enforced Verbal discussion of Personal Healthcare Information (PHI) that can be overheard and/or visible via

paper-based PHI The lack of remote access being monitored, for example, historical access from people who are no

longer employed with your organization

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Sample Dashboard ReportingIncoming & Outgoing USPS Mail

• Reporting motto: “If it moves – it gets measured”.

• Reports designed as a communication tool between site operations and client liaisons.

• Operation reports contain essential daily details

• Key Performance Indicators (KPIs) for all contracted service areas.

• Service Level Agreements (SLA’s) are detailed and precise with clear expectations.

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Sample Mail Center Tracking


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Sample: Print/Copy Center Volumes


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Sample: Courier Activity


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OMG Model Site StandardsEstablished set of measurable items designed to verify that all OMG sites are utilizing the OMG

methodology every day in procedures, reporting, service, and cleanliness


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Our Team Members: A Smarter Workforce Makes Smarter Business

Recruiting and Testing: All applicants and candidates are screened

through an intense interview process that includes Prove It! Testing:• Personality profiling• Computer and software skills testing• Office skills testing• Mail room tasks testing

OMG performs pre-employment background checks and drug screening• Nine-Panel Drug Screen & Criminal background

checks• Local, state and national criminal records• Driving and credit records (if applicable to the

position)• Identity Validations• Employment reference checks• Government Registry-Sex Offender


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Commitment to Training

OMG invests heavily in initial and ongoing training of all personnel:• All staff are required to achieve industry certifications

related to their daily functions

• Professional Development: How to Be a Fierce Competitor, Who Moved My Cheese?, How Did That Happen?, 20 Minutes to a Top Performer, and more

• Customer Service: Knock Your Socks Off Customer Service, The Supervnova Advisor: Crossing the Invisible Bridge to Exceptional Client Service and Consistent Growth, and more

• Safety: Ergonomics, OSHA Recordkeeping, Safe Driving, Back Safety, Forklift, Electrical Safety, and more

People

Technology

Expertise



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OMG Staff Certifications

Our tenured Account Managers are EMCM (Executive Mail Center Manager) certified by the USPS

An OMG Account Executive is a member of the 2014 National MSMA Board of Directors

We have staff who are CMDSM and CMDSS certified. (Certified Mail & Distribution Systems Manager, Certified Mail & Distribution Systems Supplier)

All tenured staff have achieved the Mailpiece Design Consultant (MDC) certification from the Mail Systems Management Association (MSMA)

The USPS introduced the Mailpiece Design Professional (MDP) certification. All tenured Team Leaders have achieved their MDP certification based upon tenure

All staff are required to achieve the HIPAA certification

Key members of our Operation Management have achieved Certified Litigation Support Professional (CLSP) and Certified Litigation Support Project Manager (CLSPM) Certifications

OSHA Safety

HIPAA Compliance Certification


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Don’t think of OMG as just another vendor. We are your PARTNER. You remain in complete control as we work with you to achieve all your business goals.

We adapt to your culture We develop strong relationships between our managers and

yours We develop process improvements We manage your non-core services to allow you more time to

concentrate on YOUR business

The savings, improvements, and relationships gained and built through your partnership with OMG translates into years of success and high profits.

Summary


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Deron Jett, CEO/President - [email protected]

Sue Levanger, Business Development Manager - 513.429.9526 [email protected]

Brandin Parrett, Director of Operations - 502.644.6440 [email protected]

Lisa Duvall, Human Resources Manager - [email protected]

Contact Information