Mobile Phone: 8579916779 E-mail: raju_kumar@msn.com AddressRaju Kumar138 Summer St,Somerville, MA 02143.Cell. Phone: 857-991-6779

E-mail: raju_kumar@msn.com

OBJECTIVEI am very confident  to  work with latest Mac 10.6 and Windows 7,XP, Vista OS, Windows Server 2003,2008, windows exchange server 2007 . Blackberry, iPhone , iPod , and expert to remove latest Malware, Anti Virus, Adware Software.

PresidentDigitek Computerwww.DigitekComputer.com

Resume Presentation of Raju kumar

IT Consultant

IT   Consultant JPMorgan Chase, Boston,MA • Operate as service point-of-contact for help-desk, helping to diagnose, troubleshoot, and resolve problem  everyday  face to face and via  remote support  using  www.gotoassist.com• Working with  Mac 10.6, Windows 7, Windows Exchange Server 2007, Windows Server 2008.• Expert in Configuration and Service Maintenance Kit  installation for  HP LaserJet Printer 9000 Series.• HP LaserJet M4345X MFP, HP LaserJet P2015dn, HP LaserJet P2015dn, HP LaserJet 9050 MFP and much more.    • Expert in installing, upgrading  Mac book, iMac, Desktop, Laptop, iPhone , Blackberry and software and component.• Provide daily technical support for e-mail, network, connectivity, telecommunications, peripheral equipment, and system maintenance. Set up computers and install software.• Good knowledge of work ticketing system for everyday tech work using HP ITS Support Services.• Working with JP Morgan Chase  Multi Location Desktop and Laptop and Mac, Mac Snow Leopard OS 10.6,Windows 7, XP,Vista, Windows Exchange Server, Windows Server 2008 and Bloomberg System. 

WORK EXPERIENCE

IT   TechnicianBoston College, MA www.bc.eduDate : March - April 2010.• Operate as service point-of-contact for help-desk, helping to diagnose, troubleshoot, and resolve problem  everyday  face to face and via  remote support  using  www.gotoassist.com• Working with  Mac 10.6,Windows 7,Windows Server 2008, Windows Exchange Server 2007,• Expert in  Configuration, installing  Blackberry, iPhone .  • Expert in installing, upgrading  Mac book, iMac, Desktop, Laptop software and component.• Provide daily technical support for e-mail, network, connectivity, telecommunications, peripheral equipment, and system maintenance. Set up computers and install software.• Good knowledge of ticketing system for everyday tech work using HP ITS Support Services.• Worked with 4500 Desktop and Laptop and Mac. Mac Snow Leopard OS 10.6, Windows 7,XP,Vista, Windows Exchange Server 2007 for BC Administration and Faculty.

WORK EXPERIENCE

WORK EXPERIENCE

Desktop TechnicianJanuary 2004 – April 2010.Dynamic Computer Inc, Medford, MA  • Operate as service point-of-contact for help-desk, helping to diagnose, troubleshoot, and resolve problem everyday. • Assisted in programming operating system from Windows 2000 to XP for 12 workstations. • Provide daily technical support for e-mail, network, connectivity, telecommunications, peripheral equipment, and system maintenance. Set up computers and install software.   Lab TechnicianJanuary 2000 - January 2004 Pioneer System Inc, Malden, MA  • Tutored students in various operating systems and software applications to enhance basic understanding of computer usage. • Served as mentor in computer labs, training students on individual basis. • Provided emergency technical support for early-morning shift. • Helped install 15 new PC and Mac computers for lab.• Initiated log for charting computer usage, including instituting "problems and resolution" database which assisted lab in analyzing student needs.