Work History Presentation

EXPERIENCE PRESENTATION

BY GERALD MITCHELL SARVER JR.

I COMPLETED BASIC TRAINING AND AIT (ADVANCED INDIVIDUAL TRAINING) AT FORT MCCLELLAN, ALABAMA. MY CLASS WAS ONE OF THE LAST TO GO THRU BEFORE FORT MCCLELLAN CLOSED IN 1999. 

THE CULMINATION OF ALL THE TRAINING EXERCISES I PARTICIPATED IN WAS THE LIVE NERVE AGENT CHAMBER. THE TRAINING WAS CONDUCTED IN A CHAMBER EXPOSED TO LIVE SARIN NERVE AGENT

IN THIS CHAMBER, WE TRAINED ON HOW TO DETECT AND DECONTAMINATE A CHEMICAL AGENT IN A LIVE SITUATION. THE NERVE AGENT CHAMBER ALSO PROVED TO SOLDIER THAT THEIR PROTECTIVE SUITS ACTUALLY WORKED.

MOS-54B ( FIFTY - FOUR - BRAVO ) 1995 – 2003 US ARMY / ARMY NATIONAL GUARDWORLDWIDE

CHEMICAL OPERATIONS SPECIALIST

MAJOR DUTIES - THE CHEMICAL OPERATIONS SPECIALIST OPERATES, PERFORMS OPERATOR MAINTENANCE AND SUPERVISES THE USE OF NUCLEAR, BIOLOGICAL AND CHEMICAL DETECTION AND DECONTAMINATION EQUIPMENT, SMOKE GENERATORS, AND ASSISTS IN THE ESTABLISHMENT, ADMINISTRATION, TRAINING AND APPLICATION OF NBC DEFENSE MEASURES. THE NUCLEAR, BIOLOGICAL AND CHEMICAL NONCOMMISSIONED OFFICER PROVIDES TRAINING, ADVICE, AND SUPERVISION REGARDING THE PROPER USE AND MAINTENANCE PROCEDURES FOR CHEMICAL EQUIPMENT AND CHEMICAL OPERATIONS IN COMPANY AND HIGHER LEVEL ORGANIZATIONS. 

THE FIRST TECHNICAL POSITION I RECEIVED, AFTER LEAVING THE MILITARY WAS AT CASINO PAUMA, NEAR RIVERSIDE CA. I STARTED IN THE SECURITY DEPARTMENT, AND I THEN MOVED TO THE MIS DEPARTMENT.

MIS TECHNICIAN I THIS POSITION WAS A COMBINATION BETWEEN A HELP DESK AND A DESKTOP TECHNICIAN.

I WAS REQUIRED TO ANSWER INCOMING CALLS ANDENTER TICKETS INTO THEIR TRACKING SYSTEM AND TO COMMUNICATE CLEARLY WHAT PROBLEM THE USER WAS ENCOUNTERING.

ADDITIONALLY, I WAS EXPECTED TO HANDLE FIRST LEVEL TROUBLESHOOTING AND SUPPORT WHICH INCLUDED HARDWARE REPAIRS AND INSTALLATION, SOFTWARE INSTALLATION AND CONFIGURATION, PASSWORD RESETTING, AND BUILDING OUT AND DEPLOYING NEW COMPUTERS AS NEEDED.

I LEFT CALIFORNIA AND MOVED TO ARIZONA. I SECURED A POSITION AT RESOLUTIONSMSP, WHICH WAS THEN CALLED SECURE RESOLUTIONS. IT WAS A SMALL START UP COMPANY WITH VERY FEW EMPLOYEES. I SAW THIS A GREAT OPPORTUNITY TO GROW WITH A VERY PROMISING COMPANY.

TECHNICAL SUPPORTI PROVIDED ,OVER THE PHONE TECHNICAL SUPPORT, TROUBLESHOOTING AND APPLICATION MAINTENANCE FOR THEIR ANTI-CYBER MALWARE PRODUCTI WORKED WITH TEAM MEMBERS TO ENSURE OPEN ISSUES WERE PROPERLY TRACKED, KEPT CURRENT, AND TRANSITIONED DURING SHIFT CHANGESI ALSO ASSISTED WITH PRODUCT TESTING AND QUALITY ASSURANCE

AFTER LEAVING RESOLUTIONSMSP, I SECURED A POSISTION AT THE WELLS FARGO DATA CENTER LOCATED IN TEMPE AZ. THIS WAS A CONTRACTED POSISTION WITH A STAFFING COMPANY CALLED RANDSTAD.

TECHNICAL SUPPORT 08/2008 – 09/2009WELLS FARGO (THRU RANDSTAD) TEMPE, AZ

I provided troubleshooting for Digital Certificate problemsI provided application maintenance and problem resolutionOperational experience in an AS/400 and Microsoft database computing environment.In a team setting, work to ensure open issues are properly track, data integrity is maintained, and proper documentation of resolutionsRoutinely handled multi-million dollar accountsAssisted internal, external, and Merchant clients

AFTER MY CONTRACTED ENDED WITH WELLS FARGO, I SECURED A POSISTION AT THE AT&T DATA CENTER LOCATED IN MESA AZ. THIS WAS A TEMPORARY TO HIRE POSISTION. I SECURED THIS POSISTION THRU A STAFFING COMPANY CALLED ASAP. I WORKED HERE UNTIL MOVING BACK TO CALIFORNIA.

TECHNICAL SUPPORT TIER 2 01/2010 – 09/2010AT&T (THRU ASAP) MESA, AZTIER 2 TECHNICAL SUPPORT FOR AT&T U-VERSE PRODUCTCONDUCTED DAILY TROUBLESHOOTING OF INTERNET PROTOCOL TV (IPTV), VOICE OVER INTERNET PROTOCOL (VOIP), AND HIGH SPEED INTERNET (HSIA), INCLUDING LAN/WAN SUPPORT VIA PHONE AND E-MAIL.IN A TEAM SETTING, WORK TO ENSURE OPEN ISSUES ARE PROPERLY TRACKED WHILE PROPER DOCUMENTATION OF TROUBLESHOOTING STEPS, AND OF RESOLUTIONS.TROUBLESHOOTING OF HARDWARE AND SOFTWARE ISSUES VIA PHONE, REMOTE OPERATIONS, AND EMAILWORK WITH TEAM MEMBERS TO ENSURE OPEN ISSUES WERE PROPERLY TRACKED, KEPT CURRENT, AND TRANSITIONED TO HIGHER SUPPORT, IF NEEDEDI ALSO AM FAMILIAR WITH TROUBLESHOOTING 2WIRE EQUIPMENT.

AFTER MOVING BACK TO CALIFORNIA I DECIDED TO CONTIUNE MY EDUCATION. I ATTENDED SCHOOL AT THE ITT TECHNICAL INSTITUTE LOCATED IN LATHROP CA., TO FINISH MY DEGREE IN COMPUTER AND ELECTRONIC ENGINEERING TECHNOLOGY.

THE COMPUTER AND ELECTRONICS ENGINEERING TECHNOLOGY PROGRAM (ASSOCIATES PROGRAM) IN THE SCHOOL OF ELECTRONICS TECHNOLOGY TEACHES CERTAIN CIRCUITS, SYSTEMS AND SPECIALIZED TECHNIQUES USED IN ELECTRONICS AND COMPUTER TECHNOLOGY CAREER FIELDS. IT ALSO EXPOSES STUDENTS TO A COMBINATION OF CLASSROOM THEORY AND PRACTICAL APPLICATION IN A LABORATORY ENVIRONMENT.

AFTER GRADUATION, I SECURED A POSISTION WITH ADT. AFTER YEARS OF WORKING BEHIND A DESK AND THEN SITTING IN A CLASSROOM, THE PROSPECT OF GOING OUT EVERYDAY AND MEETING NEW PEOPLE IS JUST WHAT I WAS LOOKING FOR. SINCE ADT HAS BEEN IN BUISNESS SINCE 1874, I REALIZED THAT THIS WAS GOOD COMPANY, WITH A GREAT REPUTATION.

RESIDENTIAL / COMMERCIAL INSTALLER 01/12/12 — 08/29/2014ADTINSTALLATION OF ALARM SYSTEMS IN PERSONAL RESIDENCES AND SMALL BUSINESSTROUBLESHOOTING OF PREEXISTING ALARM SYSTEMSFREQUENT STOOPING, BENDING, SQUATTING, KNEELING AND CRAWLING IN ATTICS OR CRAWL SPACES AS REQUIRED TO INSTALL, SERVICE AND REPAIR EQUIPMENT RESPONSIBLE FOR MAINTAINING AN ASSIGNED COMPANY VEHICLE AND KEEPING PERFECT VEHICLE INVENTORY

I LEFT ADT WHEN I SECURED THE POSISTION OF ENGINEERING TECHNITION IV AT LAWRENCE LIVERMORE NATIONAL LABORATORY THRU AKIMA. SINCE LEAVING THE MILITARY, IT HAS BEEN A DESIRE OF MINE TO SERVE MY COUNTRY AGAIN. THIS POSITION AFFORDED ME THAT.

FIELD SUPPORT WAS AN ALL SERVICE SHOP FOR THE LABORATORY, SUPPORTING THE NEEDS OF ANY BUILDING OR DEPARTMENT LOCATED AT THE LABORATORY MY DUTIES INCLUDED INSTALLING AND TERMINATING CABLING (FIBER OPTICS, COAXIAL AND CAT 5E)REPLACING AND INSTALL SENSORS AND ACCESS POINTS AROUND THE FACILITY FOR THE CYBER SECURITY DIVISIONINSTALLING NEW INTERLOCK SYSTEMS FOR THE LASER LABORATORIES AROUND LIVERMORE LABS

ELECTRICAL ENGINEERING AND COMMUNICATIONS TECHNOLOGYI AM CURRENTLY IN MY SENIOR YEAR OF THE ELECTRICAL ENGINEERING AND COMMUNICATIONS TECHNOLOGY PROGRAM IN THE SCHOOL OF ELECTRONICS TECHNOLOGY AT ITT TECHNICAL INSTITUTE. THE PROGRAM EXPOSES STUDENTS TO FUNDAMENTAL KNOWLEDGE AND SKILLS UTILIZED IN ENTRY-LEVEL POSITIONS IN ELECTRICAL ENGINEERING AND COMMUNICATIONS TECHNOLOGY. STUDENTS WILL BE EXPOSED TO A VARIETY OF BASIC ELECTRONICS AND COMPUTER PRINCIPLES AND TECHNICAL SKILLS IN BOTH THEORY AND PRACTICAL APPLICATION IN A LABORATORY ENVIRONMENT. STUDENTS WILL EXPLORE VARIOUS TOPICS IN ELECTRICAL CIRCUITRY, TESTING, SYSTEMS ANALYSIS AND TESTING, SYSTEMS MAINTENANCE AND REPORT PREPARATION.

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