MANUAL DE SERVICIOS AL PÚBLICOsegobver.gob.mx/secretaria/sispdf/manuales/... · · 2010-11-19Solicitud de apoyo para diseæo y emisión de ... mediante la Unidad Administrativa

MANUAL DE SERVICIOSAL PÚBLICO

MANUAL DE SERVICIOSAL PÚBLICO

SECRETARÍA DEGOBIERNO

SECRETARÍA DEGOBIERNO

AGOSTO 2010

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Manual de Servicios al Público

Secretaría de Gobierno

Agosto 2010

I. PRESENTACIÓN



Agosto 2010

PRESENTACIÓN

La sociedad presta cada día mayor atención a los asuntos públicos y se torna más crítica de las acciones delgobierno, en la actualidad, se escucha el reclamo de la ciudadanía que exige a las instituciones públicas brindarun mejor servicio, que evite trámites, ahorren tiempo y gastos e inhiban discrecionalidad y corrupción.

La Secretaría de Gobierno, mediante la Unidad Administrativa se ha dado a la tarea de elaborar el presenteManual de Servicios al Público como una línea de acción en colaboración al Plan Veracruzano de Desarrollo2005-2010 y Programa Veracruzano de Gobierno y Democracia 2005-2010, con respecto a la simplificaciónadministrativa como una estrategia de Modernización Administrativa. Asimismo cumplir con lo establecido en laLey Orgánica para el Estado de Veracruz-Llave y el Código Financiero para el Estado de Veracruz Llave.

El objetivo del presente documento es brindar a la ciudadanía en general información referente a los serviciospúblicos que brinda la Secretaría de Gobierno, simplificar el desarrollo de los trámites y facilitar al usuario larealización de los mismos.

El presente manual se publica en internet dándole a conocer al usuario, de una manera sencilla, todos losrequerimientos y el tiempo de respuesta de cada servicio público.

Otro de los objetivos de este manual es el de servir como guía para el personal que brinda el servicio al público,con la finalidad de que se comprometa en la ejecución de la prestación del servicio y cumplir con los tiempos derespuesta señalados.

Este documento cuenta con:

Descripción de Cédulas de Servicios: Señala el nombre de los trámites de competencia de cada uno y los concep-tos de éstos, los requisitos, el fundamento jurídico y el tiempo de respuesta.

Ubicación de las áreas de brinda el servicio: Directorio que señala la ubicación de cada uno de los centros detrabajo que brinda servicio al público.

Firmas de Autorización: Se registran la firma autógrafa de autorización del Secretario de Gobierno, del Jefe de laUnidad Administrativa quien elabora y del titular del área quien valida la información de los procedimientos.



Agosto 2010

II. DESCRIPCIÓN DE LAS CÉDULASDE SERVICIOS

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Agosto 2010

III. UBICACIÓN DE LAS ÁREASQUE BRINDAN EL SERVICIO



Agosto 2010

UBICACIÓN

SUBSECRETARÍA DE GOBIERNO

DIRECCIÓN GENERAL DE GOBERNACIÓNSUBDIRECCIÓN DE LEGALIZACIÓN Y PERMISOSCalle Morelos Núm. 43, Plaza Morelos, Oficina 5-C y 6-C, Zona Centro. C.P. 91000, Xalapa, Ver.

DIRECCIÓN GENERAL DEL REGISTRO PÚBLICO DE LA PROPIEDADY DE INSPECCIÓN Y ARCHIVO GENERAL DE NOTARÍASCalle Benito Juárez No. 68 zona Centro Xalapa, Ver.Oficinas Municipales del Registro Público de la Propiedad en el Estado.

DIRECCIÓN GENERAL DEL REGISTRO CIVILAv. Encanto s/n Esq. Lázaro Cárdenas Col. El Mirador, C. P. 91170 Xalapa, ver.

EDITORA DE GOBIERNODirección de la Gaceta Oficial: Km. 16.5 Carretera Federal Xalapa-Veracruz Mpio. Emiliano Zapata.Módulo de Atención de la Gaceta Oficial: Calle Morelos No. 43. Plaza Morelos Local B-5. C.P. 91000. ColoniaCentro Xalapa, Ver.

DIRECCIÓN GENERAL DEL SISTEMA ESTATAL DE BECASOficinas de Becas a la Excelencia: Av. Rafael Murillo Vidal Núm. 228, entre Rio Nautla y Rio Tecolutla, Col.Cuauhtemoc, C.P. 91069.Oficina de Becas Económicas y Académicas: Av. Ávila Camacho Núm. 286, Col. Centro, C.P. 91000.

COORDINACIÓN ESTATAL DE JUNTAS DE MEJORASTuxpan No. 19, Fraccionamiento Veracruz, Xalapa, Ver.

DIRECCIÓN GENERAL DE TRÁNSITO Y TRANSPORTERuben Bouchez s/n Colonia Tamborrell, C.P. 91050 Xalapa, Ver.

DIRECCIÓN GENERAL DE EJECUCIÓN DE MEDIDAS SANCIONADORASAv. Linda Vista s/n Col. Francisco I. Madero Palma Sola, Ver.

DIRECCIÓN GENERAL DE PREVENCIÓN Y READAPTACIÓN SOCIALCalle Nicolás Bravo No. 34, Col. Centro. C.P. 91000 Xalapa, Ver.

CONSEJO ESTATAL DE POBLACIÓNXalapeños Ilustres No. 3 Desp. 114, Col. Centro, Xalapa, Ver.



Agosto 2010

ARCHIVO GENERAL DEL ESTADOAvenida Venustiano Carranza Esquina con Hermenegildo Galeana s/n Colonia Francisco I. Madero C.P.91070Xalapa, Ver.

DIRECCIÓN GENERAL DE ATENCIÓN A MIGRANTESAv. Murillo Vidal NÚmero 228, Colonia Cuauhtemoc, C.P. 91069, Xalapa, Ver.



Agosto 2010

IV.DIRECTORIO



Agosto 2010

DIRECTORIO

SECRETARÍA DE GOBIERNOLic. Reynaldo G. Escobar GómezSecretario de Gobierno

SUBSECRETARÍA DE GOBIERNOLic. Marlon Eduardo Ramirez MarinSubsecretario de Gobierno

DIRECCIÓN GENERAL DE GOBERNACIÓNLic. Angel Armando López ContrerasDirector General de Gobernación

DIRECCIÓN GENERAL DEL REGISTRO PÚBLICO DE LA PROPIEDAD Y DE INSPECCIÓN Y ARCHIVO GENERALDE NOTARÍASLic. Carla Rodríguez GonzalesDirector General del Registro Público de la Propiedad y de Inspección y Archivo General de Notarías

DIRECCIÓN GENERAL DEL REGISTRO CIVILLic. Rafael Darío Valverde ElíasDirector General del Registro Civil

EDITORA DE GOBIERNOAntrop. Félix Báez JorgeDirector General de la Editora de Gobierno

DIRECCIÓN GENERAL DEL SISTEMA ESTATAL DE BECASLic. Claudia Ramón PereaDirectora General del Sistema Estatal de Becas

COORDINACIÓN ESTATAL DE JUNTAS DE MEJORASLic. Victor Hugo Alarcón LimónCoordinador Estatal de las Juntas de Mejoras



Agosto 2010

DIRECCIÓN GENERAL DE TRÁNSITO Y TRANSPORTEGral. Enrique Cano CardielDirector General de Tránsito y Transporte

DIRECCIÓN GENERAL DE EJECUCIÓN DE MEDIDAS SANCIONADORASDr. Luis Durón VelascoDirector General de Ejecución de Medidas Sancionadoras

DIRECCIÓN GENERAL DE PREVENCIÓN Y READAPTACIÓN SOCIALMtro. Eduardo Gonzalez PeñaDirector General de Prevención y Readaptación Social

CONSEJO ESTATAL DE POBLACIÓNLic. Luz Alicia Moreno BrizuelaSecretaria Técnica del Consejo Estatal de Población

ARCHIVO GENERAL DEL ESTADOMtra. Olivia Domínguez PérezDirectora del Archivo General del Estado

DIRECCIÓN GENERAL DE ATENCIÓN A MIGRANTESLic. Mario Daniel Badillo GónzalesDirector General de Atención a Migrantes



Agosto 2010

V. FIRMAS DE AUTORIZACIÓN



Agosto 2010

FIRMAS DE AUTORIZACIÓN

Revisó

_____________________________________C.P. LUCÍA TERESA SALAZAR LÓPEZJEFA DE LA UNIDAD ADMINISTRATIVA

Autorizó

_____________________________________LIC. REYNALDO G. ESCOBAR PÉREZ

SECRETARIO DE GOBIERNO

Emitió

_____________________________________M.G.P.A. GUILLERMINA SOSA GARCÍA

ENLACE INSTITUCIONAL DEL PROGRAMA MLCC

Documents

MANUAL DE SERVICIOS AL PÚBLICOsegobver.gob.mx/secretaria/sispdf/manuales/... · · 2010-11-19Solicitud de apoyo para diseæo y emisión de ... mediante la Unidad Administrativa