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EL USO DE LAS TIC Y MICEA PARA MEJORAR EL PROCESO DE

RESOLUCIÓN DE PROBLEMAS EN EL ÁREA DE LAS MATEMÁTICAS

DE LOS Y LAS ESTUDIANTES DEL GRADO 5 JT EN EL COLEGIO

 AULAS COLOMBIANAS SAN LUIS DE LA CIUDAD DE BOGOTÁ

 ANDRÉS SAMIR BEJARANO CÓRDOBA

LENER SUSANA SANTANA LEMUS

ENNA PILAR ORDOÑEZ GÓMEZ

UNIVERSIDAD COOPERATIVA DE COLOMBIA

FACULTAD DE CIENCIA DE LA EDUCACIÓN

MAESTRÍA EN EDUCACIÓN

BOGOTÁ DC

2015

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  TITULO

E !"# $% &" TIC ' MICEA (&)& *%+#)&) % ()#,%"# $% )%"#!,-./ $%

()#%*&" %/ % )%& $% &" *&%*-,&" $% #" ' &" %"!$-&/%" $% 3)&$#

5 +4 %/ % C#%3-# A!&" C##*-&/&" S&/ L!-" $% & ,-!$&$ $% B#3#

DESCRIPCION DEL PROBLEMA

E/ & *&'#)& $% #" ' &" %"!$-&/%" $% 3)&$# 5 JT $% ,#%3-# A!&"

C##*-&/&" S&/ L!-"6 "% #"%)7& 3)&/ $%"-/%)8" (#) % $%"&))## $%

&,-7-$&$%" *&%*-,&"6 3%/%)&/$# &+# )%/$-*-%/# &,&$8*-,# %/ #"

$-9%)%/%" ()#,%"#" :!% "% )%&-;&/ %/ %"& )%&4 L# ,!& "% (!%$%

,#/"&&) ,#/ #" )%"!&$#" #%/-$#" %/ &" ()!%&" "&%) $% :!-/#

3)&$# %/ % )%& % *&%*-,&" $#/$% & *&'#)& $% #" ' &" %"!$-&/%"

#-%/%/ )%"!&$#" -/9%)-#)%" ' %/ #" $#" <-*#" &=#" "## % 1> $% #&

$% %"!$-&/%" "% %/,!%/)& %/ /-7% "!(%)-#)4

C#*# "% (!%$% %7-$%/,-&) %/ % "-3!-%/% ,!&$)# ,#*(&)&-7# $%",&)3&$#

$-)%,&*%/% $% & (3-/& $% -/"-!# ,##*-&/# (&)& % 9#*%/# $% &

%$!,&,-./ "!(%)-#) ?-,9%"@4

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L#" %"!$-&/%" -%/%/ *!,& $-9-,!&$ (&)& ,#*()%/$%) #" &3#)-*#"

*&%*-,#" $% *&/%)& 9#)*&6 (#) # &/# % (-%)$%/ % &)&,-7# & &

&"-3/&!)& ' %"/ ()%$-"(!%"#" /%3&-7&*%/% &,-& & &"-3/&!)& ' %"*!,# (%#) & "-!&,-./ ,!&/$# "% %" &"-3/& !/ ()#%*& (&)& "#!,-#/&)6

/# "#/ ,&(&,%" $% ,#*()%/$%) % ()#%*&6 ,#/%7&/$# & &

-*(#"---$&$ $% ,#/")!-) !/ (&/ (&)& & )%"#!,-./ $% ()#%*& ' (#) 

%/$% & & %+%,!,-./ $% *-"*#4 E/ #" <-*#" &=#" & "!)3-$# !/& 3)&/

,#))-%/% :!% &9-)*& :!% &,-%/$# !"# $% &" /!%7&" %,/##3&" "% (!%$%

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9&,--&) % ()#,%"# $% &()#(-&,-./ $% #" ,#/#,-*-%/#" *&%*-,#" %/ %

&!& %",#&) '& :!% %"& (#) "- *-"*&" "#/ *!' &)&,-7&" (&)& #" ' &"

%"!$-&/%"6 *-*% &!/ ,!&/$# &' %"!$-#" :!% )%&9-)*&/ %"& (#"!)&

,#*# "#/ #" $%

1

?G&,),-& V&,&),% M!=#; R%(-"#6 B&"-#& G#*%; P&#"6 L#(%; G&),-& 6 201@ $#/ "% %&& % !"# &$%,!&$# $% &" -, %/ % &!&4

L& -/"-!,-./ ,!%/& ,#/ 7&)-&" %))&*-%/&" %,/#.3-,&" :!% /# "#/

-/,!-$&" %/ % $%"&))## $% &" ,&"%" (%)#6 #" ' &" $#,%/%" %&#)&/

"!" %")&%3-&" $% %/"%=&/;& $%+&/$# $% &$# &" /!%7&" %,/##3&"6

:!% "!%%/ "%) *" &)&,-7&" (&)& #" /-=#"6 (%)$-%/$# %"% (!" %)& %/

*#-7&,-./ :!% "-3/-9-,&)& % !"# $% $-,&" %))&*-%/& %/ % $%"&))## $%

&" &,-7-$&$%" &,&$8*-,&" %/ % )%& $% *&%*-,&"4

L&" %")&%3-&" %*(%&$&" (#) #" $#,%/%" /# -/,%/-7&/ & (&)-,-(&,-./

$% #" ' &" %"!$-&/%" %/ % $%"&))## &,-7# $% &" ,&"%"6 /# "%

%7-$%/,-& %/ & *&'#)& $% #" *#*%/#" & <":!%$& $% &!# &()%/$-;&+%

(#) (&)% $% %"#" *-"*#"6 % )&&+# %/ %:!-(# %" */-*# # :!% /# 9&,--&

% &()%/$-;&+% %/)% #" *-"*# %"!$-&/%"6 /# &' :!% #7-$&) :!% %

&()%/$-;&+% %/)% &*-3#" %" *" 9!%)% :!% # :!% "% &()%/$%6 (#) %",!,&4

PREGUNTA

C.*# *%+#)&) & &()#(-&,-./ %/ & )%"#!,-./ $% ()#%*&" *&%*-,#" &

)&78" $% &" TIC ' MICEA %/ #" ' &" %"!$-&/%" $% 3)&$# 5 JT $% & IED

 A!&" C##*-&/&" S&/ L!-" B#3# D4C4

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  HIPÓTESIS

S- &(-,&*#" & %")&%3-& MICEA ' &" TIC6 %" ()#&% :!% #" ' &"

%"!$-&/%" %/,!%/)%/ &" *&%*-,&" *" &)&,-7&"6 "% &()#(-%/ $% "!

()#,%"# $% &()%/$-;&+% ' %*(-%,%/ & -$%)&) % $%"&))## $% &,-7-$&$%" %/

&" ,&"%" $% %"& )%& ()#3)%"&/$# %/ & $% )%"#!,-./ $% ()#%*&"

$% &" *&%*-,&" ' %/ ,#/"%,!%/,-& "% %%7&)& % )%/$-*-%/#

&,&$8*-,# $% #" ' &" %"!$-&/%" $% 3)&$# :!-/# $% & I/"-!,-./

E$!,&-7& D-")-& A!&" C##*-&/&" S&/ L!-"4

ESTADO DEL ARTE

R%&-;&/$# !/ )&")%# -".)-,# $% &" -/7%"-3&,-#/%" )%&-;&$&" %/ %"&

%*-,& "% (!%$%/ %/,#/)&) !/#" )&&+#" *!' -/%)%"&/%" ' :!% %

&(#)&/ *!,# & %"& -/7%"-3&,-./6 ,#*# "#/ &" :!% "% )%&,-#/&/ &

,#/-/!&,-./H

U/# $% %#" %" % uso de la resolución de ro!le"as co"o ins#ru"en#o

ara la carac#eri$ación de #alen#o en "a#e"%#icas6 )%&-;&$# (#) S&/$)&

R#+&" T##"& ' --&* J-*8/%; G.*%;& $#,%/%" I/"-!# P%$&3.3-,#

(%)%/%,-%/% & & U/-7%)"-$&$ P%$&3.3-,& N&,-#/&  ?200@ $#/$% -/7-&/

& #" $#,%/%" & &"&)"% %/ & #"%)7&,-./ (&)& -$%/-9-,&) % &%/# $% #"

%"!$-&/%" *-%/)&" %"#" )%"!%7%/ ()#%*&" *&%*-,#"4 P%)# &

9-/&-;&) "! -/7%"-3&,-./ %3&)#/ & & ,#/,!"-./ :!% "% $%%/ )%&-;&) *&"

-/7%"-3&,-#/%" (&)& ()#9!/$-;&) %/ %"& %*&-,&4

E" $% $%"&,&) :!% & (%"&) $% #$# %"& -/7%"-3&,-./ &(#)& *!,# & %"%

()#'%,# (#):!% -/7-& & #" $#,%/%" & "%) !/#" #"%)7&$#)%" $% & 9#)*&

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,#*# "!" %"!$-&/%" )%"!%7%/ #" $-7%)"#" ()#%*&" (&%&$#" %/ &"

*&%*-,&" (&)& ,&)&,%)-;&)#" % -$%/-9-,&) %/ %#" &" &--$&$%" (&)&

)%"#7%) ()#%*&" %/ /!%")& )%&6 (%)# &*-8/ &" $-9-,!&$%" )%&%" :!%

-%/%/ %"#" (&)& ,#*()%/$%) $-,#" ()#%*&" ' (&/%&) !/& (#"-%"#!,-./4

Con#e'#os ( es#ra#e)ias en la resolución de ro!le"as de ri"aria

)%&-;&$# (#)   B%&)-; B&/,# O&/# ?IES E!3%/-# F)!#" $% G!&)%=&4

B&$&+#;@ ' L#)%/;# J4 B&/,# N-%# ?F&,!&$ $% E$!,&,-./4 U/-7%)"-$&$ $%

E)%*&$!)&@ %/ % &=# 2006 % ,!& -/7-& & $#,%/% & %/%) %/ ,!%/& %

,#/%# "#,-& %/ % ,!& "% $%"%/7!%7% ' % (%)*-% &()%,-&) ' 7&#)&) &

!--$&$ $% #" ,#/#,-*-%/#" *&%*-,#" %/ & 7-$& ,#-$-&/& !",&/$#

"-%*()% !/& ,#/%-./ %/)% &" &)%&" %",#&)%" ' &" &,-7-$&$%" $% & 7-$&

$-&)-&6 (&)& :!% % %"!$-&/% &()%,-% &" *&%*-,&" ' %" %/,!%/)% !/

"%/-$# & &" *-"*&"4 D%"(!8" $% %/,#/)&) %"& ,#/%-./ % $#,%/% (#$)

&/&-;&)6 ,#*()%/$%) ' #*&) $%,-"-#/%" "#)% & 9#)*& :!% $%% &#)$&) 

&" ,&"%" ,#/ #" %"!$-&/%"4

Las TIC en el arendi$a*e cola!ora#i+o en el aula de ri"aria (

secundaria )%&-;&$# (#) ?G&),& V&,&),% M!=#; R%(-"#6 B&"-#& G.*%;

P&#" 6 L#(%; G&),-& 6 201@ $#/$% &/&-;&/ #" &(#)%" $% &" TIC (&)&

%7&) & ,&# ()#,%"#" $% )&&+# ,#&#)&-7# %/ % &!& ' & )&/",%/$%/,-&

:!% -%/% :!% -%/% % &()%/$-;&+% ,#&#)&-7# (#) *%$-# $% &"

%))&*-%/&" $-3-&%" %/ !/ *!/$# ,&$& 7%; *" ,#/%,&$#6 %"& )&&+#

% &(#)& *!,# & %"& -/7%"-3&,-./ '& :!% %/ & I/"-!,-./ A!&"

C##*-&/&" S&/ L!-" "% ,!%/& ,#/ !/& !%/& ,&/-$&$ $% %))&*-%/&"

%,/#.3-,&"6 &" ,!&%" (#$)&/ 9&,--&) *!,# % &()%/$-;&+% $% &"

*&%*-,&" (#) *%$-# $% &()%/$-;&+% ,#&#)&-7# :!% "%)& *!'

)%%7&/% (#):!% "%)& &$:!-)-) ,#/#,-*-%/# $% !/& 9-3!)& $-9%)%/% & :!%

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"-%*()% &/ %"&$# &,#"!*)&$#"6 # :!% "!(#/$)& !/ /!%7# %%*%/#

(&)& &,%) :!% #" ,#/#,-*-%/#" %/ % &!& "%&/ *" )&/",%/$%/%"4

La resolución de ro!le"as "a#e"%#icos ( su i"ac#o en ensa"ien#o

cr,#ico del ciudadano  )%&-;&$# (#) M#/)#' M!=#; J%"!" I")&% $% &=#

2016 :!% && $% -*(&,# :!% -%/% %/ #" %"!$-&/%" & )%"#!,-./ $%

()#%*&" *&%*-,#" ,#*# !/ 3%/%)&$#) $% ,#/,-%/,-& $% #" ()#%*&"

:!% &9%,&/ "! %/#)/# ' !",&/$# :!% $%"(!%" $% !/ &/&-"-" ()#9!/$#

(&/%%/ (#"-%" "#!,-#/%"4 E"% )&&+# &(#)& *!,# & %"& ()#(!%"&

$% 3)&$# '& :!% %/ & I/"-!,-#/ A!&" C##*-&/&" "% )&&+& %

(%/"&*-%/# ,)-,# ,#*# *#$%# %$!,&-7# ' %/ "- % (%/"&*-%/# ,)-,# #

:!% !",& %" :!% #" %"!$-&/%" "% ,!%"-#/%/ "#)% "! ()#(-& )%-$&$ '

!":!% & 9#)*& $% )&/"9#)*&)& (#) -/-,-&-7& ()#(-&4

Ela!oración de un !lo) ara la ense-an$a.arendi$a*e de las

"a#e"%#icas en el )rado /uin#o del cole)io Cora$onis#a de Medell,n

)%&-;&$# (#) I7/ D&)# D!)&/+# G- ?9&,!&$ $% ,-%/,-&"6 U/-7%)"-$&$

/&,-#/& $% C##*-&@ %/ % &=# 20116K#' $& & %,/##3& %" !/&

%))&*-%/& :!% ()#(-,-& % &()%/$-;&+% ' %/ 8"% ,#%3-# ,)%&)#/ !/ #3

(#) *%$-# $% !/ #33%) :!% &'!$& & (!-,&) ,#/%/-$#" %/ % )%& $% &"

*&%*-,&" $% 3)&$# :!-/# ,#/ % 9-/ $% -/3)%"&) & %"% *!/$# 7-)!& '&

:!% %"& %,/##3& #3)& ,&(&) %/ #" ' &" %"!$-&/%" #$& & &%/,-./ %

-/%)%"%" &()#7%,&/$# %"# (&)& % ()#,%"# $% %/"%=&/;&&()%/$-;&+% $%

8"& )%&4

E"& -/7%"-3&,-./ %" $% 3)&/ &'!$& (&)& /!%")# ()#,%"# $% -/7%"-3&,-./

%/ % )%& $% &" *&%*-,&" (!%"# :!% %" !/& %))&*-%/& &)&,-7&

(&)& #" ' &" %"!$-&/%" $% /!%")# ,#%3-# A!&" C##*-&/&" S&/ L!-"

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'& :!% %" !/ *%$-# 7-)!& 3)&-" $#/$% "% (!%$%/ )&&+&) $-9%)%/%"

&%)%" ' &,-7-$&$%" $% )%& $#/$% "% (!%$%/ -/)#$!,-) $-9%)%/%"

*&%)-&%" ,#*# $#,!*%/#"6 &%)%"6 7-$%#" -)#" %/)% #)#"4

E" $% )%,&,&) :!% %"% )&&+# !7# !/ 3)&/ -*(&,# %/ & ,#*!/-$&$%$!,&-7& $% ,#%3-# C#)&;#/-"& $% M%$%/ $#/$% "% #"%)7. &3)&$# (#) 

8"& )%& 9&,--&/$# %/ & *&'#)& $% #" ' &" %"!$-&/%" % &()%/$-;&+% '

*%+#). /#&%*%/% & ,#*!/-,&,-./ ,#/ %"!$-&/%"6 (&$)%" $% 9&*--&6 %

$#,%/% ' #" %"!$-&/%"4

OB0ETI1O GENERAL

I*(%*%/&) MICEA ' &" TIC ,#*# %")&%3-&" (%$&3.3-,&" (&)&

*%+#)&) % ()#,%"# $% )%"#!,-./ $% ()#%*&" %/ % )%& $% &"

*&%*-,&" %/ % 3)&$# 5 %/ & I/"-!,-./ %$!,&-7& D-")-& A!&"

C##*-&/&" S&/ L!-" $% B#3#4

OB0ETI1OS ESPECI2ICOS

• I$%/-9-,&) &" $-9-,!&$%" :!% -%/%/ #" ' &" %"!$-&/%" $%

3)&$# 5JT (&)& #3)&) & &()#(-&,-./ $% #" ()#,%"#" $%

)%"#!,-./ $% ()#%*&" %/ % )%& $% &" *&%*-,&"4

• D-"%=&) %")&%3-&" *%#$#.3-,&" :!% *%+#)%/ % ()#,%"# $%

)%"#!,-./ $% ()#%*&" *&%*-,#" $% #" ' &" %"!$-&/%"

$% 3)&$# 5 JT4

•  A(-,&) &" %")&%3-&" $-"%=&$&" (&)& #%/%) !/ ,&*-# %/ %

()#,%"# $% &()%/$-;&+% ' )%"#!,-./ $% ()#%*&" *&%*-,#"

$% #" ' &" %"!$-&/%" $% 3)&$# 5JT4

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• E7&!&) #" ,&*-#" ()%"%/&$#" %/ % ()#,%"# $% &()%/$-;&+% '

)%"#!,-./ $% ()#%*&" *&%*-,#" %/ #" ' &" %"!$-&/%"

$% 3)&$# 5 JT $% & IED ACSL $%"(!8" $% -*(%*%/&) MICEA

Y &" TIC4

MARCO TEORICO

E/ & <-*& $8,&$& &" %,/##3&" $% & -/9#)*&,-./ ' & ,#*!/-,&,-./

&/ -$# &"!*-%/$# ,&$& 7%; !/ (&(% *" )%%7&/% %/ ,&$& !/& $% &"

&,-7-$&$%" :!% )%&-;&*#" & $-&)-# ,#*# "&-) & &,%) %+%),-,-#6 &$*-/-")&) 

#" )%,!)"#"6 ,!-$&) & "&!$6 (&3&) !/ (&"&+% $% )&/"(#)% (<-,# #-/,!"# % ,!-$&$# $% & 9&*--&4 L& %$!,&,-./ /# & "-$# &+%/& & %"&

(%)*%&,-./ $% &" &,-7-$&$%" $% & 7-$& !*&/&6 "% )%:!-%)% ,#/#,%) 

,.*# "% !--;&/ &" TIC %/ & %$!,&,-./ "- %"/ ()%(&)&$#" #" $#,%/%"

(&)& &,%) !/ !"# &$%,!&$# $% &" TIC '& :!% "% &,% /%,%"&)-# :!% &"

TIC "%&/ -/,!-$&" %/ #$#" #" ,!)),!#" $% &" -/"-!,-#/%" $% 9#)*&,-./

-/-,-&6 (&"&/$# (#) &" "-,&" &"& &" $% 9#)*&,-./ "!(%)-#)6 $&$# :!%

"% & $%*#")&$# :!% %/ &" -/"-!,-#/%" %$!,&-7&" $#/$% #" %"!$-&/%"

-%/%/ & #(#)!/-$&$ $% 9&*--&)-;&)"% ,#/ & %,/##3& #-%/%/ *%+#)%"

)%"!&$#" &,&$8*-,#"4

LAS TIC EN EL AULA

U/ ()#3)&*& *!-*%$-& -/%)&,-7# (!%$% ,#/7%)-)"% %/ !/& (#$%)#"&

%))&*-%/& (%$&3.3-,& ' $-$,-,& :!% &()#7%,% /!%")& ,&(&,-$&$

*!-"%/"#)-&4 L& ,#*-/&,-./ $% %#"6 3)9-,#"6 "#/-$#6 9##3)&9&"6

&/-*&,-#/%" ' 7-$%#" (%)*-% )&/"*--) % ,#/#,-*-%/# $% *&/%)& *!,#

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*" /&!)&6 77-$& ' $-/*-,&6 # ,!& )%"!& ,)!,-& (&)& % &()%/$-;&+%4

E"% -(# $% )%,!)"#" (!%$% -/,-&) & & )&/"9#)*&,-./ $% #" %"!$-&/%"6

$% )%,-(-%/%" (&"-7#" $% -/9#)*&,-./ & (&)-,-(&/%" *" &,-7#" $% "!

()#,%"# $% &()%/$-;&+%4

U/ ()#3)&*& *!-*%$-& -/%)&,-7# (!%$% ,#/7%)-)"% %/ !/& (#$%)#"&

%))&*-%/& (%$&3.3-,& ' $-$,-,& :!% &()#7%,% /!%")& ,&(&,-$&$

*!-"%/"#)-&4 L& ,#*-/&,-./ $% %#"6 3)9-,#"6 "#/-$#6 9##3)&9&"6

&/-*&,-#/%" ' 7-$%#" (%)*-% )&/"*--) % ,#/#,-*-%/# $% *&/%)& *!,#

*" /&!)&6 77-$& ' $-/*-,&6 # ,!& )%"!& ,)!,-& (&)& % &()%/$-;&+%4

E"% -(# $% )%,!)"#" (!%$% -/,-&) & & )&/"9#)*&,-./ $% #" %"!$-&/%"6

$% )%,-(-%/%" (&"-7#" $% -/9#)*&,-./ & (&)-,-(&/%" *" &,-7#" $% "!

()#,%"# $% &()%/$-;&+%4

 A )&78" $% %"#" /!%7#" *%$-#" % %"!$-&/% (!%$% %(%)-*%/&) %

,#/#,-*-%/# $% !/& *&/%)& :!% )%"!&)& -*(#"-% !--;&/$# 9!%/%" $%

)%9%)%/,-& )&$-,-#/&%"4 E &,,%"# & %"#" )%,!)"#" -/,-$% (#"--7&*%/% %/

& $-"(#"-,-./ :!% *!%")&/ #" &!*/#" (&)& ()#9!/$-;&) ' %/)-:!%,%) "!

,#/#,-*-%/# -/$&3&/$# *" 9!%/%" $% -/9#)*&,-./4 C#/ % "#(#)% $%

%"% %/3)&/&+% -/%)&,-7#6 & ,!)-#"-$&$ % -*&3-/&,-./ $% &!*/# "%

)&/"9#)*&/ %/ !/ (#$%)#"# $-"(#"--7# ,&(&; $% -))!*(-) %/ 7&"#"

$#*-/-#" $% ,#/#,-*-%/#4

D-7%)"#" %"!$-#" &/ *#")&$# :!%6 %/ ,#*(&)&,-./ ,#/ & ,&"%

)&$-,-#/&6 #" ()#3)&*&" *!-*%$-&%" (!%$%/ &'!$&) & %"!$-&/% &

&$:!-)-) & -/9#)*&,-./ $% *&/%)& *" )(-$&4 A3!/#" %"-*&/ :!% "%(!%$% &#))&) &"& !/ 0 (#) ,-%/# $% -%*(# %/ % &()%/$-;&+% ?7%) 

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C-%)&" -/7%"-3&,-#/%" &/ *#")&$# :!% & ()%"%/,-& $% 7&)-#" *%$-#"

&'!$& & -/,)%*%/&) % &()%/$-;&+%4 P#) %+%*(#6 "% & %/,#/)&$# :!% #"

/-=#" &()%/$%/ *%+#) % ,#/%/-$# $% !/ %# ,!&/$# -%/% -!")&,-#/%"4

 A" *-"*# "% & %"&%,-$# :!% ,!&/$# #" %"!$-&/%" (!%$%/ %",!,&) !/& $%",)-(,-./ 7%)& "-*!/%&*%/% ,#/ !/& &/-*&,-./6 &()%/$%/ *"

:!% ,!&/$# ".# #'%/ & $%",)-(,-./ # 7%/ & &/-*&,-./4 E" -%/ ,#/#,-$#

% "!(!%"#6 "%3</ % ,!&6 & 3%/% &()%/$% !/ 10 (#) ,-%/# $% # :!% %%6

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114 R%"#7%) !/ ()#%*& %:!-7&%/%

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PASO 9 MIRAR HACIA ATR5S

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 A"6 (&)& )%"#7%) !/ ()#%*&6 !/# )&"&$& &" (&&)&" & !/& 9#)*&%:!-7&%/% $% ()#%*& %/ & :!% !"& "*##" *&%*-,#"6 )%"!%7%%"& 9#)*& %:!-7&%/% ' !%3# -/%)()%& & )%"(!%"&4

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% 9-/& "!(#/%) :!% /# %" (#"-% 8,/-,&" %"(%,9-,&"

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RESOLUCIÓN DE PROBLEMAS

4 LLEVAR ADELANTE LA ESTRATEGIA

• S%%,,-#/&) & %")&%3-& :!% (&)%,% *" 7-&%4

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,&*-/# )&;&$#4

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4 REVISIÓN Y CONSECUENCIAS

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• !% #" %"!$-&/%" "%&/ ,&(&,%" $% %/%/$%) % ()#%*&"6

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• E*ecu#ar el lan i"le"en#ado las es#ra#e)ias /ue :a esco)ido

ara solucionar co"le#a"en#e el ro!le"a

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ASPECTOS METODOLÓGICOS;

•  M!%")& $% %"!$-#4

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