2011

2011

INDEX

• HISTORY

• COMPAY ORGANIZATION

• MANPOWER

• REGIONAL PLANNING

• FIELD OF ACTIVITIES AND SERVICE PROVIDED PRODUCTS

• SELECTED COMPLETED/ONGOING PROJECTS

• REFERANCES

• REGIONAL SERVICE STRUCTURE

• EQUIPMENTS LIST

• OCCUPATIONAL SAFETY AND HEALTH POLICY

2011

HISTORY

• Technical Support and customer services department that started to have operations in Northern Telekom structure in 1985, is outsourced from Nortel Netas in 2001, continued its operations as Servisnet from this date.

• In this process, it continues operations by maintaining the discipline, company culture and corporate structure coming from NN, by improving its product range and capabilities according to the sectors service needs with its qualified staff capabilities.

• Provides GSM, PSTN, Transmission, Data systems, Defense Systems , Power systems, 7/24 service support for other telecommunication products, Engineering and Training services to customers.

2011

COMPANY ORGANIZATION

• GENERAL MANAGER

• QUALITY• HARDWARE

SUPPORT

• SALES&MARKETING

• FINANCE-HUMAN

RESOURCES

• TRANSMISSION & IT

• WIRELESS & BROADBAND

SYS.

• DEFENCE SYSTEMS

• PSTN - NGN

• TRANING• ENGINEERIN

G

2011

MANPOWER

• A team that consists of 70 engineers, 90 technician and 10 administrative staff as totally 170 employees work in our company as permanent. This team is supported by our subcontractors for specific projects.

7090

10

020406080

100

Engineer Technician Other

Pers

onel

2011

SERVİSNET OFFICES

Istanbul Headquarters

Ankara Office

Antalya Office

Kiev Office

FIELD OF BUSINESS ACTIVITIES, SERVICES AND PRODUCTS

2011

2011

FIELD OF ACTIVITIES

• Wireless Systems GSM BSS & NSS – GPRS CDMA –WiMAX-Fixed Wireless

• Broadband Systems DSLAM – SSG – xDSL – FTTX solutions(Pizza Box)

• PSTN – NGN Sistemleri NGN Softswitch, DMS systems MSAN

• Transmission Systems DWDM, SDH &SDH radio, IP Radio Management Systems

• Data, IS & Management Systems Router, Hub, L2 – L3 Switch, Bridge, Access Point ve modems. Sun Solaris, HP Unix, Linux, Windows Database Support (Oracle, Informix databases, MySQL, MSSQL, DB2 ve Crystal

Report Server.)

2011

FIELD OF ACTIVITIES

• Staffing Services• Software Products for Telecommunication Sector• Power Systems

AC Systems, Generators, Regulators UPS, DC/DC convertors, Grounding

2011

SERVICES

• Site Survey, Installation & Comissioning• Operation & Maintenance

First Line Maintenance Second Line Maintenance 7/24 Support Systems OMC-NOC Monitoring&Operation Help Desk & Monitoring & Baby Sitting Services

• Network Optimization and Engineering Services Network Sizing and Optimization

• Rollout & Project Management• System and Network Integration• Technical Training• Audit Services• Repair&Return Services

2011

Technical Training Services and Training Center Experienced Trainers, Technology and Product Focused Training center with 8 classes that is equipped with required technologies 10000 students-daily yearly capacity, %95 customer satisfaction, Training to international and domestic customers (TT, Alternative Operators, GSM

Operators, Corporate Customers, International Operators) Turkish, English, Russian Languages Support

2011

SERVICESGSM

• Our company has considerable knowledge and experience that includes processes below in GSM sector;

Installation and Commissioning Network IntegrationProject ManagementNetwork Operation Support

National Operation Center Regional Operation Center Field Operation Support

Network OptimizationAudit

2011

SERVICESINFORMATION SYSTEMS( IS)

• All types of server controlled domain installation, management and problem solving (MAIL, FTP, HTTP, WINS, DNS etc. )

• Installation, integration, operation and support of applications that works on HP-Unix, Solaris, Linux based operations with OS.

• Design and installation of Data and VOIP based networks• Telecom focused, Windows or Linux based, Oracle , compatible with MYSQL,

MS-SQL databases software development• Software development according to customer requests in various platforms

2011

SERVICESTRANSMISSION

SERVİSNET provides technical supports brand independently as below for STM 1/4/16/64/DWDM, CDWM, Metro Ethernet systems;

Installation and Commissioning Services Infrastructure Installation and Maintenance Testing and DocumentationManagement systems installation, integration, testing and servicing

SERVICE PROVIDED PRODUCTSDATA PRODUCTS• Juniper Series

Network M Series : M7i - M10i - M20 - M40 - M160 - M320 – MX480 – MX960 J Series : J-2320, J-2350, J-4350, J-6350 EX Series : EX3200, EX4200, EX8200 Security Firewall : SSG 140 / SSG 300 Serisi / SSG 500 Serisi / NS 204 / NS 208 ve SRX series SSL VPN : SA 700 / SA2000 / SA2500 / SA4000 / SA4500 / SA6500 / SA6000 IDS & IPS : IDP 50 / 75/ 200 /250 / 600 / 800/ 1100/ 8200 Unified Access Control : IC4000, IC4500, IC6000, IC6500 STRM : STRM500, STRM2500, STRM5000 Application Acceleration Platforms: WX/WXC-Series

• Huawei Products Broadband: IPDSLAM, MSAN ve NMS products GSM: Node-B, RNC, GPS, GPS NMS, PTN, MW

• Redback Edge Routers SE1200, SE800

2011

2011

JUNIPER COOPERATION

• Servisnet is one of the 5 ELIT PARTNERS of Juniper Networks in Turkey.

• Servisnet offers Juniper’s rich security and network solutions for complicated applications that require highly critic and great effort with the advantage of the possibilities Elite partnership.

• Servisnet that sets out with fast service fast support understanding, manages stably its business partnership with Juniper from past to present; Servisnet carried its solution partnership to Elite level in Juniper Networks Enterprise, WAN Acceleration, Advanced Security and Application Acceleration solutions with completing expertise certificates covering pre-sales / after-sales services and support issues

2011

JUNIPER CERTIFIED MANPOWER•  Network Infras. SN Personell Exam Training

• JNCIA-WX 3 JN0-311 EDU-JUN-OJWX

• JNCIA-EX 3 JN0-400 EDU-JUN-OJXE

• JNCIA-ER 1 JN0-342 EDU-JUN-OJRE

• JNCIS-SEC 1 JN0-331 EDU-JUN-OESJ

• Advanced Security SN Personell Exam Training

• JNCIA-IDP 3 JN0-541 EDU-JUN-IIDP

• JNCIA-FWV 3 JN0-522 EDU-JUN-CJFV

• JNCJSA-SSL 3 JN0-562 EDU-EDU-CJSA

• JNCIA-UAC 3 JN0-141 EDU-JUN-CUAC

2011

SERVICE PROVIDED PRODUCTS

DATA PRODUCTS

• Ethernet Switch Products

• Secure Router Products

• Multiservice Switches

• Optic Network Products

• VPN Router Products

• Application Switches Products

• WLAN Products

SELECTED COMPLETED/ONGOING PROJECTS

2011

2011

VODAFONE FULL SİTE AUDİT PROJECT (2009)

• Webtool software development for Vodafone FSA project

• Responsible PMC for Regions and Teams management(Project Management Center)

• BTS, BSC auditing in İzmir, Antalya and Adana VF regions (3071 sites )

• South Region EMF measurements (4381 sites) Servisnet has BTK EMF measurement certificate.

2011

VODAFONE-HUAWEI 3G ROLLOUT-PHASE 0 (2009)

• PTN, MW, Node-B survey and Installation, acceptance testing, commissioning in Istanbul Region

54 Node-B, 28 MW, 91 PTN

• PTN,MW,Node Installation, acceptance testing and commissioning in Antalya and Adana regions.

97 Node-B, 57 MW, 14 PTN

• 3G Node-B EMF measurements in Adana, Ankara and Istanbul Regions

204 sites

• Doing FLM activities on behalf of Huawei in Adana and Diyarbakir Regions.

2011

STAFFING ACTIVITIES

• Huawei Baby sitting (10)

• Turkcell Streaming (1)

• Huawei – Vodafone Help Desk & Front Office (20)

• Vodafone DSP project (67 )

• Vodafone Antalya region L1 service staff(7)

• AVEA Site Work staff(10)

• Turkcell Product Confirmation staff (4)

2011

NOKIA SIEMENS NETWORKS – VDF RAN MDS PROJECT 2011

• 7 New Site, 6 3G survey and installation, acceptance testing, commissioning in Antalya region.

2011

VODAFONE ACCEPTANCE 2010

• Webtool software development for Vodafone Acceptance project

• Responsible for management of regions and teams PMC (Project Management Center)

• BSC acceptance in all VF regions (12000 sites)

2011

NGN PROJECTS

• Management and technical support for NGN network that is installed for GISAD and services for corporate customers since 2007

• Providing technical support for NGN systems that installed in Ankara-Ulus TT.

TELLCOM ATAŞEHİR METRO ETHERNET PROJECT• Installation, testing, commissioning and technical support of metro ethernet

network that is able provide internet, Voip, IPTV services for nearly 10000 subscribers in Atasehir-Istanbul

2011

TT HUAWEI IPDSLAM

• Providing technical support to Huawei Broadband Access network for Türk Telekom’s 2500K port, 6000 DSLAM and 67 SSG dimensions

• Regional management and maintenance support in totally 12 regions

• Second line support

• 7/24 Call Direction support

• MSAN First line technical support

• Training support

2011

TT-TIM-AYCELL GSM PROJECT

• GSM 1800 BSC-TRAU-PCUSN & BTS network installation.(2001-2004)

• Commissioning & on-air

• Engineering of Network elements

• FLM site support for 1500 BTS, BSC and PCUSN, regional and central logistic management in 40 cities

• OMC servers installation and 7/24 OMC-R support

• SLM (Second Line Maintenance) BSC/BTS support

• S/W upgrades

• GPRS service support

SOFTWARE PROJECTS• TT TURPAK fault record and equipment following Db program

• UKRTower work flow software

• AVEA SiteWork tool software (Truva)

• TT DXX fault record and equipment following Db program

• AVEA web based fault record and following program

• Vodafone web based fault record and following program

• Tellcom web based fault record and following program

• TT Centrex IP CRM program

• Vodafone full site audit software

• Vodafone 3G acceptance test following program

• Gisad problem following SNMP /SMS software

• 3G installation tool software

2011

2011

DEFENCE SYSTEM PROJECTS

• SERVİSNET provides installation, testing, integration and technical support services for products below using in military projects that are executed together by NN and ASELSAN.

IFFJemusSahra Control roomsTasmusMILGEM (National Worship Program)

2011

TÜRK TELEKOM DMS SWITCH BOARDS MAINTENANCE PROJECT

• 7/24 technical support for 326 PSTN/DMS switch board units that have PSTN/DMS7000K/2000K port (line and trunk) servicing.

• SW upgrading

• Troubleshooting and fault management

• Training and documentation support

TT MBU (CENTRAL MAINTENANCE UNIT) PROJECT

Management of 326 units of city type DMS switch boards that Turk Telekom owns from 5 management centers, also manages and provides technical support for the network that includes unix, linux, windows server, various routers/switches and various database types in order to following alarm and performance since 2004.

2011

TT SDH PROJECT

• SERVİSNET still executes technical support, following installation and commissioning TT SDH project for nearly 7000 NE in 41 cities that started 2001.

• Installation and providing technical support regarding SDH project in Kazakhstan Alma-Ata

• Bangladesh BTTB SDH project

• TEDAŞ SDH project

• SDH technical support is being provided to corporate customers(nearly 350) in overall Turkey.

2011

CUSTOMERS

• Netaş

• Nokia Siemens Network

• Türk Telekom

• Huawei

• Vodafone

• UKRTower

• Doruk.net

SERVİSNET EQUIPMENTS• EMF Equipments approved by BTK

• Spectrum Analyzer

• BER Tester

• SDH Analyzer

• Adjustable Optic Debilitates

• VSWR Measuring Apparatus

• FE Ethernet Tester

• Powermeter

• Installation Equipments

• Security Equipments

• Vehicle Following Systems

2011

OCCUPATIONAL SAFETY AND HEALTH POLICY

• Servisnet has a strong occupational safety and health policy management system that implements in related activities.

• Servisnet targets to catch highest safety and security standards in order to provide healthy and security working environment to its staff, contractors, third people, subcontractors and visitors.

• Aware of occupational health and safety is first priority in all activities.

• Servisnet enforces its own policies to its all employees, business organizations, contractors as a company that embraces the importance of occupational health and safety issues. For this purpose, all employees have to follow occupational safety and health policy rules, keep all equipments, apparatuses, and vehicles in good conditions, to learn how to use all of them according to procedures, reporting all emergency situations.

2011

2011

Personnel that works on field;

• Working on high,

• Safety driving techniques

• Safety working with electricity,

• First aid,

has to have occupational safety and health certificates.

Servisnet provides continuous development as determining targets and following results with its personnel who follows and controls subcontractor management, risk evaluation, emergency situation planning policies.

OCCUPATIONAL SAFETY AND HEALTH POLICY

2011

CERTIFICATES- ISO 9001

2011

CERTIFICATES - BTK EMF MEASUREMENT CERTIFICATE

2011

REFERENCES

• Türk Telekom

AVEA

UKRTower

Vodafone

Netaş

Huawei

Doruk.net

Nokia Siemens Networks

• Index – Netex

• Armada

Makelsan

Deponet

Juniper Networks

TR-Net

2011

www.servisnet.com.tr

Leading Quality