Jonathan Ramos18633 Starry Street Orlando, FL 32833

407-924-4121

TECHNICAL SKILLS Bilingual (English and Spanish) Proficient in Microsoft Office applications including, but not limited to, Word, Excel, Outlook,

Access and Power Point. Cisco 3700 and 3800 Routers Cisco switch 2560 Call Manager 7800 CCM software 4.1 TRS and CTMS VOIP,CME, CUCM, Unity and UCCX TCP/IP Troubleshooting and addressing Cisco Router and Switch configuration Windows 2000 and 2003 server and desktop configuration, administration and troubleshooting Active Directory Video Teleconferencing Circuits: T1, Coaxial, Single/Multi mode fiber VMware Vantage Linux/UNIX Secret Clearance

PROFESSIONAL EXPERIENCE

Sprint October 2012 to PresentLead Technical Support Technician II

Perform remote, on-site or in-house servicing and/or repair of company products/services Provides technical support to customers on operational or maintenance aspects or system

equipment Serve as contact on technical and service related problems Diagnoses mechanical, hardware, software and systems failures, using established procedures Determine most cost effective repair/resolution to minimize customer downtime Contributes to the development of concepts and techniques Completes complex tasks in creative and effective ways Consistently work on complex assignments requiring independent action and a high degree of

initiative to resolve issues Prepare reports for analysis of product failure trends and service ability issues As lead manage work delivery queues and assign appropriate technicians when needed

Army National Guard-25N Rank E3 November 2010 to PresentNodal Network Systems Operator-Maintainer

Provide Internet, phone and VoIP services 200 subscribers Field level maintenance on electronic nodal assemblages, combat net radios and ancillary

communications equipment Perform system/network operations and correct system faults.

Maintenance on all internal communications system devices. Electronic switching systems repair and WAN network Maintaining telephone exchange Maintain Internet Protocol Configuring, operating and troubleshooting routers and E-switches. Configuring VOIP and PBX

Championship Martial Arts-Orlando, Florida May 2008 to April 2010Store Manager

Manage Staff Handle closing report including daily, monthly and yearly. Customer retention and also obtain customers Maintain inventory control and also quality control.

Stockton Turner, LLC – Maitland, Florida May 2005 to May 2008Warehouse Line Post Closer and Shipper

Properly ship loan packages to the investor with all correspondent forms. Handle all following post closing documentation. Liaison between the mortgagee and mortgagor.. Position requires heavy phone and email contact with internal personnel as well as customer

base.

Ocwen - Orlando, Florida August 2004 to April 2005VA REO Sales Manager

Effectively communicate with brokers regarding prospective buyers Communicate and coordinate with subcontractors for repairs on the properties Manage a portfolio of VA REO assets (averaging 170 units) to obtain the highest net sales price

with the quickest turnaround time. Manage the property preservation and disposition of 1 to 4 dwelling units Create budgets for VA REO assets by using BPO’s and appraisals as well as create a viable

business plan that will maximize the VA’s return Trained on the REALTRANS and LRW real estate database systems Check Handler Ensure accurate and timely processing of mortgage payments received daily Manage Payoff portfolio

TRAINING/ CERTIFICATIONS/AWARDSCCNA in progressArmy Achievement MedalRuckus wireless International physical Layer

EDUCATION-Seminole State College – A.A.